For this route Cleveland to Dallas … is very ok
The flight was smooth & the landing was excellent. Your pilot did such a great job whereby I did not even realize we had landed-so soft & quiet. The staff was excellent as well.
Cons: "No social distancing AT ALL. Flight was packed"
Pros: "The crew was awesome"
Cons: "Every time I fly out of Scranton I’m delayed horribly this time it was so bad I’m stuck in a hotel for the night."
Pros: "I used my miles to get the tickets."
Cons: "None of the crew smiled. They seemed like TSA agents that wanted to stop us from coming in. They seemed mad that we were using their airline."
Pros: "It was on time."
Cons: "Seats were impossibly small. Family in front of us kept removing their face masks. Wife pulled hers down to take selfies every few minutes and husband consistently wore his below his nose. Flight attendant asked him once to pull it up and he did, only to pull it down again a few minutes later."
Pros: "Ok fliggt"
Cons: "Plane was really warm for a very long time"
Pros: "Missed my connecting flight due to the flight from lax was delayed for 50 minutes, because of no fuel"
Pros: "Nothing stands out"
Cons: "Plane also delayed"
Cons: "I have never been on an AA flight where the entertainment system has worked all the way through. Additionally, when willl there be plugs on these planes? In a six and half hour flight where you need to use your device (when the system is working), this seems like it is a little old school"
Cons: "We did not board until 2 hours after original schedule"
Pros: "plane was very nice and roomy, crew were friendly and good service"
Cons: "I bought first class tickets for my anniversary trip with my wife and I couldn't get the perks of it. There was no real food on the first 2 stops (Just in this one from Dallas to GDL). And the worst part is that I couldn't get into any of lounges at any airport (flagship and/or admirals) . Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International???"
Cons: "The entertainment app didn’t worked"
Pros: "Nice crew"
Cons: "Zero entertainment - no screens, no wifi, no plug ins for phones/computers - poor!"
Pros: "The early boarding and charging ports accesbility?"
Cons: "Just one snack option maybe a few more comps. Also it didn’t have any info on the new airplane. The ride was nice."
Pros: "Friendly crew and relatively new entertainment system"
Cons: "- Seats are very tight - Pay for luggage even on a transatlantic flight and your seat (if you want to choose) - Food was below average - even for airline standards, ran out of drink options even for dinner (the second time they serve drinks)"
Cons: "Flight was delayed by an hour. My bag did not get on the correct plane. It had to be delivered the following day."
Pros: "The catering was on point."
Cons: "No entertainment or WiFi at all"
Pros: "Smoothest flight ever and crew was perfect. Thanks!"
Pros: "Greets you nicely, on time, caring staffs"
Pros: "On time"
Cons: "Flight attendant"
Cons: "All flights should include WiFi, and or entertainment, and better snack options. Flights out of and to Burlington are very expensive!"
Pros: "The Pilot still got us here on time, even though we took off late"
Cons: "The flight attendant in my section was sharp & cranky. We never recieved snacks."
Cons: "3 boarding doors less than 50 feet apart with departures leaving within 15 min of each other created a difficult to penetrate gaggle."
Pros: "Flt on time crew and staff very polite"
Pros: "Nice seats, good food, good service"
Pros: "It was a really fast flight. Twenty minutes from wheels-up to wheels-down."
Cons: "Plane is more suitable for passengers under 5'11". At 6'7", I wasn't an ideal passenger!"
Cons: "Delays again. Can American. Ever be on time?"
Pros: "Nothing in particular"
Cons: "Outlet did not work"
Pros: "Moved seats together, great plane and serviceN"
Cons: "Delay getting landing slot"
Cons: "3 to 4 hour early flight should have chargers on the plane."
Pros: "Nice new aircraft - clean and comfortable. Entertainment selection and system is excellent. SFO airport is clean and efficient"
Cons: "I DO NOT like JFK airport. The signage is poor and it's difficult to figure out where you need to go. There aren't enough monitors and people in the airport are rude (including staff)"
Pros: "Take-off and landing were smooth."
Cons: "Was not able to track the progress of the flight on the monitors No entertainment Seats do not provide comfortable leg room"
Pros: "I liked the way the Pilot (Captain) addressed the passengers before and after the flight."
Cons: "The wait at the customer service counter in the terminal at LAX."
Pros: "Friendly crew"
Cons: "Movies selection poor and games could be better and touch screen not working properly"
Pros: "The boarding went very smoothly even though the flight was full ."
Cons: "The plane to San Diego was much nicer, then the return flight to DFW. No TV screens are port to plug-in your cell phone."
Pros: "Great crew and new plane."
Cons: "The seats are so small and almost no leg room. Very uncomfortable."
Pros: "Manchter to Philadelphia ok Philadelphia to sanfranscisco no good"
Cons: "I want to know we allready pay ticket why they charge eighty two doller more they no give us food nothing please give my money back next time I never bought ticket"
Pros: "Quick and easy boarding"
Cons: "Uncomfortable seats"
Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."
Pros: "Smooth flight"
Pros: "The boarding has become much clearer and efficient since the new system is deployed (instead of calling each level, you just see the boarding group no.)"
Cons: "The seat is cramped to its maximum. Leg room is no longer a thing. Entertainment system is lacking... sigh..."
Pros: "Everything was great their wasn't enough clarification as to what airline I was fliying. It said Japan air on my confirmation email but it would up being through American Airlines. The experience through American was superb but I would of liked clarity on such airline I was going to fly with."
Pros: "Our plane was grounded before take-off because of a mechanical issue, and the airline did a good job of informing us of the status of the repairs and eventual aircraft replacement. They offered us sandwiches, snacks and drinks for during our long delay."
Pros: "On the 2nd flight it must've been a new airplane because this was the first time my knees weren't jammed into the seat in front of me flying coach. Most comfortable flight I've been on in a decade."
Pros: "Nothing. It was fast."
Cons: "VERY small plane."
Pros: "Limited overhead bag storage. Gates changed to more crowded area. Felt like we were being herded onto the plane. Hurry up, etc. clear the aisles that sort of thing."