flight was canceled and we were re routed all day. had a nice weekend planed in San Diego. Plans changed and we lost a day and spent the day flying.
flight was canceled and we were re routed all day. had a nice weekend planed in San Diego. Plans changed and we lost a day and spent the day flying.
we were late due to plane's late arrival at the gate and then there was a glitch with a button or something that had to be fixed and we waited for a tech to do that . The flight was very bumpy and totally not anything to do with the plane or crew. Just saying what was a bit miserable and kind of worrisome give then recent circumstances with the planes. Nothing fell off or onto anything during the flight of take off and landing so I count myself lucky to have gotten to my destination there and back safely. Thank you for asking
The reduced size overhead compartments were a surprise. They keep getting smaller and smaller while amenities keep getting fewer.
My flight was on schedule, ground crew looks overworked, flight crew was great but refreshments could be better. The plane was clean and fairly new. Seats were comfortable but leg room was tight.
My flight was delayed in Fairbanks by 45 minutes with no explanation. My next flight was delayed 3 hours in Anchorage then cancelled altogether. Alaska Airlines App was not helpful as it auto-booked me to reach home 2 days later than planed. And I had to fly back to Fairbanks if I wanted to continue with that change. The only real assistance I received was from the Alaska Airlines gate counter supervisor. She was able to get me home one day earlier. This was my 1st experience with Alaska Airlines and it will be my last.
I'm a tall guy. Fortunately I was able to find seating in the emergency rows that gave me a couple more inches of room. My return flight a few days later, I wasn't as fortunate. Very painfully and uncomfortable return flight.
I think the pilots deserve most of the credit, the flight was smooth and they got us to Denver in a major winter storm when many of the airlines cancelled on other people . Alaska has my loyalty- must have better more capable pilots. Was on 720 - Seattle- Denver. The crew was alright, one of the stewards was obnoxious about applying for a credit cards she went on and on about how much she used hers- it was over the top and a turn off.
Always reliable customer service. Especially, the extra care on a long flight back to the Mainlaind.
Good flight. Pilot kept us well informed and attendants did a great job. Negatives:,1) little snack packs are far too expensice; 2) arrived early but waited 1/2 hr+ to get to our gate to deplane!
Midway through the flight the stewardess moved a man from the back of the plane to the empty seat next to me, since I was sleeping I had not voiced a preferance either way. The stewardess woke me up to say I could move to the back of the plane if I objected to the man sitting next to me, at which point I simply asked "Why?" she was speechless and quickly returned to her duties. It was a strange encounter that seemed to make no sense, even now in reflection.
Did not like the fact that I was charged to take on a bag I usually put in the overhead
My flight was delayed, not by much.?very good communication during fest and waiting to board.
Communication with airline electronically was difficult. No number seemed available to talk to customer service.
What could have been better is if Discover credit card would be able to purchase food
Crew was inconsistent in instructions in advising passengers about seat backs during take off. Perfunctory announcements except from cabin.
The experience with Breeze was really great. The app makes managing flights easy. You can check in on there 24 hours in advance, and your boarding pass is there, too. The flight crew and the staff at both our airports were wonderful. Snacks and drinks were reasonably priced. The seats were very comfortable, they even had adjustable headrests on every seat. The only downside is not having entertainment or Wi-Fi available onboard.
The price is amazing. I was worried about how the flight would be as I never flew then. Seats were very comfortable. We had lots of legroom. The Akron airport was really nice. Overall it didn't have the stress we usually experience with flying. Highly recommend
Flight delayed and moved to another gate. Got a text message updating the gate as final boarding finished. Missed flight, fighting for my refund
Prior to boarding we were told the flight was still on time up until about 20 minutes after the scheduled departure time. Details on the new departure time and gate were not provided to us in a timely fashion and we were lead to board a flight to Pittsburgh only to realized upon scanning my boarding pass that it was the wrong flight when signage at the gate said Providence. However, once on board the plane was comfortable and staff courteous and nice.
Perfect. Even got a screwdriver in Pitt to fix my sons luggage. Awesome airline.
Actually, for the price, I'm willing to put up with a little discomfort (upright chairs) and at times inconveniences (like any airline), lack of entertainment (I can bring my own). My flight was non stop and smooth. I would fly this route again.
The flight was delayed 6 hours and we were only offered an $8 food credit. My husband stood in line to get the credit for 45 minutes and when he got close to the end of the line the computers went down.
Worst ever! Flight cancelled supposedly for weather even though we k ow of many others who flew into Bangor same time no problem. At the airport there was no customer service at all just refund and no possibility of rebook for 3-4 days. Aweful won’t fly with them again!!
It’s a budget airline so adjust expectations accordingly. Nothing is without a fee but such is necessary for tickets to remain so affordable.
No complaints. It’s a budget airline so can’t expect any frills.
My TSA number was missing from my ticket which shouldn’t have happened since it’s in my file. The on board flight attendant who was a male, did not want to help me put my luggage in the overhead bin and made a very rude comment and was very unpleasant. The good… the woman who fixed my ticket with the TSA number was excellent and I had extra legroom which was perfect.
My daughter dropped her cell phone right through the crack between walkway and plane. Right in front of myself, the lead flight attendant and crew below. In slow motion we all watched. The crew was on it as they got her phone back to her. Surprisingly, not damaged! This same head flight attendant was hilarious on the speaker! Loved his humor! Pilots were very clear to hear. Sometimes there’s a lot of noise interference or they sound muffled, but this time I could understand everything that was spoken. One more positive experience was renting a car through Allegiant which was my first time. We got a great car deal through Alamo and the car was really nice too, 2024 Blazer.
We waited for our captain to arrive and she made our flight take off 20 minutes late.
The staff was friendly, helpful and nice to the customers! What a nice experience- especially flying Toledo to St. Petersburg Fla nonstop and back !
It would b nice if they had served at least water and sodas - at no cost
Flight was on time. Staff were friendly. I paid for Economy Plus but was required to check my standard carry-on luggage due to lack of space on the aircraft. This cost me 30 minutes, unexpectedly, in waiting at the baggage claim. This experience did not meet my expectations.
737 Max was leaking water into the cabin through the windows. Overhead bins opened on landing. Bad bad plane.
I was not able to buy food in the flight. They refer to include your Credit card in the APP, and if you are not from USA (i have a credit card form Canada) it is not possible
Very bad , airplain had problem with engines , had to evacuate, had a delay on my trip for almost 4 hours , lost my rental car in london..
The plane boarded and deplaned twice before the crew timed out. Flight was 7 hours late departing. Horrible experience!
Aircraft has better leg room than any of United's larger planes. We had requested mobility assistance for this and related flights. United's response to all was superb.
No snacks served! Seating in the kast row in uncomfortable.
Over two hours wait to get wheelchair assistance from arrival to the departure gate for LA was unreasonable even though there appreared to be heavy demand.
Everything was very good. Boarding and takeoff were on time and organized. Had a good flight
Wouldn’t let me check in said couldn’t find a ticket had to wait very long Time
We experience delays on departure and connecting flights resulting in 14 hour to our next departure. We were accommodated with a night's stay but was only provided a 12 dollar meals accommodation. The airlines rules state.at least 50 dollars. In any case, it can not make up for the whole day missed on our vacation in Sydney Australia.
Flight from PHL to PHX arrived 50 minutes early and a gate was available. First class flight attendant Stephanie was very friendly and polite. Sanitizing wipes should be provided with meals in addition to refresher towels.
flight delayed so missed connection and this had to rebook for next day
Flight departed PHL one hour late due to late arrival of aircraft. On board services were okay. First class menu does not offer any new items; same desserts (cheese & crackers or Mango sorbet). At least there were no credit card promotions during the flight.
After sitting on plane for 7+ hours, flight was canceled. And to makes matters worse, my suitcase is in baggage hell!
Some of the crew members were rude for no good reason
Terrible Ticketing and Check in process. I learned that AA unilaterally cancelled my premium seating from PHL to CLT and from CLT to JAN. They did, however, refund my money, but my seating was subsequently severely downgraded. They didn’t have a seat for my unless I paid for it! Not cool! Consequently, Check-in took 45 min. AA is usually great, but this was my worst experience with AA ever. Appalling they they arbitrarily cancel my seats threatening loss of flight if I didn’t pay for a seat!!!! -John
We liked quick boarding and on time departure. Seats were very uncomfortable.
Great flight. Quick boarding and departure. No problems. Flight crew were very friendly and professional.
heat was on full blast. It was like the Tropics inside the plan.