ILM - TYO

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ILM — TYO
Sep 23 — Sep 301
Round-trip
1 adult
Economy
0 bags
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Thu 9/23
Thu 9/30
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FAQs for booking flights from Wilmington to Tokyo

  • Most visitors from Wilmington will not be allowed to enter Tokyo.
    Visitors from permitted countries will not be permitted to enter if they have been in a banned country in the last 14 days. All foreign nationals without a re-entry permit will need to apply for a visa.
    Restriction do not apply to Japanese nationals, holders of permanent or long-term residency permits with a re-entry permit or re-entry confirmation letter, spouses or children of Japanese citizens or permanent residents, direct relatives of Japanese nationals.
    For more details visit the Japan Ministry of Foreign Affairs.
    Read more about travel restrictions for Tokyo

  • Visitors from Wilmington will need to quarantine for 14 days upon entering Tokyo.

  • Visitors from Wilmington must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Tokyo.

  • Written Pledge Form

    Quarantine Questionnaire

  • Masks: Required in public spaces.

    Restaurants: Open with restrictions

    Bars: Open with restrictions

  • There are no direct flights from Wilmington to Tokyo. The quickest journey takes 18h 50m.

  • Yes

  • When flying out of Wilmington you will be using Wilmington New Hanover County. You will be landing at one of these airports: Tokyo Narita or Tokyo Haneda.

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Top 5 airlines serving Wilmington New Hanover County to Tokyo

Scores according to KAYAK customer reviews
8.7
Korean AirOverall score based on 4958 reviews
8.8Boarding
8.6Comfort
9.0Crew
8.5Entertainment
8.4Food
Airline reviews

Pros: Good service
Cons: N A

Read more about Korean Air

Pros: Good service
Cons: N A

Pros: Perfect
Cons: Perfect

Cons: Great service on Korean Air as always.

Pros: Crew was amazing. But the seat could have been more comfortable.
Cons: There should have been some Indian programes/ movies. Specially some Hindi movies to watch.

Pros: Everything was good, excellent. No complaint at all!
Cons: Perfect no further better service, I suppose.

Pros: All crew was super polite, friendly and professional, the food was amazing, and seat was comfy.
Cons: The entertainment was poor, bad movies selection, small selection of movies, old movies.

Pros: Everything
Cons: More water

Cons: Need to improve the food qyality

Pros: Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again.
Cons: More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!

Pros: crew and movives
Cons: food was so so.

Pros: Wheelchair assistance

Pros: Food was very good. Blankets anb pillows too
Cons: Poor choices of musict

Cons: Flight delayed which caused me to miss my connecting. This is now causing me to spend an additional 12 hours traveling to the same destination.

Pros: We boarded quickly and efficiently. It was a 90 minute flight and they served a sandwich, fruit, salad and water plus juice or soda. Very friendly and efficient flight crew.
Cons: I have no complaints.

Pros: Staff was very hepful and attentive. Nice people working
Cons: Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian

Cons: I'm stuck in Korea on Christmas Day instead of being in the Philippines. The Korean Air staff didn't speak English very well and it took an hour to figure out what was happening. I had to pay for my own hotel on top of my resort that I'm paying for in the Philippines and the next flight isn't until 9 pm Christmas day. Worst airline I have ever had to deal with. On top of my five days off this year and two were wasted on traveling. Big waste of time and money. Will probably not use your website or the airline again.

Pros: Disclaimer: we flew business class. Regardless, our check-in was seamless, Incheon is a beautiful and easy airport, all the flight crew were responsive and pleasant. We flew China Eastern and dealt with Shanghai airport on our flight out and I would avoid doing that again at great cost!
Cons: Nothing

Pros: Was very far but the crew was very helpful and attentive all the way here. We had an infant with us and the crew did everything to make him comfortable when he was fuzzy.

Pros: The leg room was pretty generous compared to other airlines.
Cons: The entertainment system worked alright but a bit old-fashioned. The airplane safety video seemed like it was made in the 90s. The food on the return flight was really bad

Pros: Service, friendliness

Pros: Great service, very clean
Cons: Flight was delayed

Pros: For some reason the crew seemed more attentive and maybe fresher coming back from ICN than going to ICN
Cons: The only problem was the long layover

Pros: Boarded on time and quickly. Smooth ride made me fall asleep for most of the flight almost the second I sat down (I had been out the night before so that probably also explains it). They left a note saying I was sleeping when they gave out meals and offered it to me even though we were about to descend. I didn't eat the food, nor did I use the in-flight entertainment, so I can't attest to the quality in those regards.
Cons: Seats a little uncomfortable but this time around I got a window seat as well as two empty seats behind me so I was able to stretch out a bit more and be liberal with my space.

Pros: Anonymous i really appreciate getting a meal on the plane i love all the food yummy, ilike the cleanlines for korea air ,and good customer service,

Pros: Crews are kind and nice. No complain about the service the crews provided.
Cons: The chair, need to be more comfortable

Pros: The food was delicious. Stewardesses awesome.
Cons: Ths length of the flight, but that is normal.

Pros: Korean Airlines service is awesome. The flight attendants are attentive, sharp and customer service oriented.

Cons: Boarding was a free for all. did not board by aisle.

Pros: I like the City airport service in Seoul, you can drop off your luggage early so you can enjoy the city more.
Cons: They are not quite ready for their electronic boarding pass and apple watch features. Although they have an App, it only goes far as checking in 48 hours early. The food is not good.

Pros: Much more legroom than I've ever experienced in economy class. Also the sound system for classical music was better than I've experienced before.
Cons: The thirteen-hour flight was tiresome -- but less so than breaking up the flight into shorter flights and layovers.

Pros: Very friendly crew and quick boarding process
Cons: Seat is a bit narrow,

Cons: None

Pros: Everything up until I got to Hawaii and switched to them.
Cons: The code share airline

Pros: The friendliness of the Korean employees was outstanding - always had a nice smile and very courteous. My husband and I flight economy and usually when we fly long distance we will try to upgrade to comfort seating so legs aren't cramped (additional cost with Delta airlines) . With the Korean airlines the economy comfort seating was not an option but then actually not needed since the leg room was quite adequate. The blankets and other amenities for the flight were a nice touch with the blankets being very nice and cozy.
Cons: The Korean airlines line at airport in Shanghai for ticketing and handing off of luggage was way too long. We thought arriving at the airport 2 and 1/2 hours prior to flight plenty of time for checking in but had to scramble to get to flight in time. With the menu - certainly was offered enough food but would like to see a vegetarian option as to meal.

Pros: International flight should be Two luggage check in, all other flights I used they are two luggage to be check in, and one carry on, but not this Korean Air, for sure I wouldn't be using again.,

Pros: Excellent service and comfort, from start to finish

Pros: screen contents very good
Cons: seat is smaller than other flight

Pros: Food and crew's profesional service and care

Pros: Friendly staff, organized airline, smooth flight with our 5 month old baby girl
Cons: Long taxi wait before takeoff, may be the airport's fault.

Pros: Beverage service satisfactory.
Cons: The fact that this JAL Flight was operated by Korean Air meant that not only was the staff different, the the plane itself was an older and smaller model with extremely little room and zero entertainment systems. Both of these developments were severely disappointing given that the 2 hour round trip was 440USD, and flying on a budget airline would have provided basically the same experience for much cheaper. Furthermore the flight was delayed for over an hour taking off at almost 10:00pm instead of 8:40pm. The meal service was quite disappointing as well given the long wait. This delay nearly caused me to miss the last train into the city, in which case I would have needed to take an incredibly expensive Tokyo taxi ride to my accommodation. This was avoided by luck alone, as the airport immigration lines at Haneda airport were uncharacteristically empty. All in all, it was a surprisingly frustrating experience and remarkably stressful. I have known JAL and Korean Air to both be excellent carriers and was quite disappointed to have such a poor flight experience could have been exceeded by an average Peach or Vanilla Air flight.

Pros: The flight staff is always a pleasure to fly with.

Cons: Again, my special meal request wasn't found and I ended up eating nothing

Pros: Rr00m for legs and food

Pros: I flew from Tokyo to Seoul on Korea Air. I was very impressed by how comfortable the airplane was. It had the most leg room of any flight that I have taken in recent memory. The entertainment system worked well and had a number of good options for movies and TV shows in English. Korea Air served a nice lunch on the flight which was a mix of Western and Korean food.
Cons: The flight had a large number of young children on board. At any one time, at least one of them was crying. But I can't blame Korea Airlines for this problem.

Pros: it was A380!! the biggest airplane in the world!! legroom was wider than other airlines. and all cabin crews are nice!!
Cons: nope

Pros: The Crew were very courteous, the seats were comfortable and the entertainment was adequate.
Cons: The food was horrible for a non Asian traveller. No choice other than Korean or Far Eastern menu.

Pros: The time of the flight

Pros: Nice clean plane. Crew members were pleasant.
Cons: Waiting in a very long line at the Airport in Seoul to Check my bags. Nothing is wrong with waiting but when you have more than 10 empty checking counters something is wrong with your logistics.Should have a system where no customer wait for more than a half hour ( half an hour is also too long but acceptable). Definitely shouldn't have paying customers waiting in line for over an hour. You guys know your busy days and your off days plan accordingly.

Pros: Even though it was a short trip, a full sandwich meal was provided. A clean flight and excellent crew service.
Cons: None

Cons: newer movies would have been nice


Pros: The crew we're super amazing. They made the ride comfortable! The captains are really awesome!! They made ride really smooth. The movies were so great. They made the ride interesting.
Cons: The food could have been better! I didn't like it at all!!

Cons: Food options were very similar. And the pre-made meals are hit or miss

Pros: The crew really cares about their passengers

Pros: Comfortable cabin atmosphere
Cons: For extra bag their website says $200 per 50 lbs I was charged $250 instead for 50 lbs excess baggage. Food was terrible and coffee served was cold.

Pros: The crew was very friendly.
Cons: Seats can get better.

Pros: I like the service in the flight
Cons: Connection to other airlines and at different terminals with taking luggage around was horrible with all flights cancellations

Pros: The crew was amazing and delightful
Cons: The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians.

Pros: Nothing
Cons: Meals are absolutly terrible, confort desaster, and hostess unqualified

Pros: The crew was very cheerful and helpful even though I was puking my guts out on a long flight with a lot of turbulence
Cons: It was an insanely long and pukey flight. The airsick bags have this seal that you have to tear off before you can open it which my son discovered a little too late.

Pros: Crew was amazing and food was Delicious as compare to other airlines.
Cons: There should be add more variety for toddler food/breakfast.As they served the same food which is for adult. Most of the time we saw Babies were not eaten the spice food....some cookies,cake,pastries etc should also be there as secondary option for choosy toddler.

Cons: Thank for everything it is excellent

Pros: The crew was amazing:)
Cons: The availability to have vegan meals....

Pros: Crew and flight time
Cons: Entertaiment - pleasee TV

Cons: Qatar Airways always goes beyond expectations in every detail of its serivices . Always top niche of Aviation company and wonderful travel experience.

Pros: The seats are comfortable; food is good.
Cons: Our luggage hasn't arrived due to the short layover and due to the feact that the first leg plane was late.

Pros: Good
Cons: Food

Pros: Great
Cons: Everything thing is fine

Pros: Air craft

Pros: The Service is always great, entertainment system is great and the food is even good.
Cons: I liked everything!

Pros: Nice airplane, great crew.
Cons: Beef stroganoff was terrible

Pros: Nice menue, friendly staff, very comfortable seats

Cons: Food and service and crew

Pros: Cabin crews were politie
Cons: Waiting area outside gate was crowded and slow service, plane take off was delayed Plane wasnt clean enough food wasnt good taste horrible

Cons: We had booked the flight together and they ended up putting us in different rows and couldn’t fix that. We travelled 14 hours apart :(

Pros: All around a great experience.
Cons: The internet worked for like 2 minutes and then said my time was up, even though I was supposed to get 15 minutes for free or something.

Cons: Extremely small leg pitch

Pros: Very crowded flight but still had room. Amazing and and easy to use entertainment. Super friendly staff. Comfortable seats. Exactly what I have come to expect from this amazing airline.
Cons: The food could use some work. It is still better than most other airlines but not as good as most high schools. However, you will not go hungry because they make sure that you stay and hydrated on their flights. I do dislike all the dogs that are allowed in planes. Now flights have babies crying coupled with dogs barking. Takes away from the overall ambiance that Qatar tries so hard to achieve.

Pros: nothing
Cons: my flight was delay 24 hours

Cons: The crew at the ticket counter was quite rude. Our suitcases were 2kg heavier so, in front of them we opened and removed items and then they still made us go through security all over again

Pros: Liked the in flight movie great distraction for the time.

Pros: Good legroom, friendly crew.

Pros: Late night flight and new cabin design was great. Crew was friendly and quick to respond to requests.
Cons: Entertainment options need to be expanded. Mouthwash should be added in toilet.

Pros: Everything from courtesy, to very good food, and a clean flight.
Cons: Noothing

Pros: Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom.
Cons: Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen.

Cons: Security. They sealed my iPad for special screening but didn't mention they needed kindle as well so I had to repeat security screening in Doha twice.

Cons: I will never fly this airline again! Terrible customer service. Would not offer us complimentary airport hotel stay for a 19 hour layover. Wanted us to switch and pay to an earlier flight. Never again.

Pros: Soft blankets, seats were okay, crew was wonderful.
Cons: No wifi even though kayak advertised the flight as having it. Bathrooms were full of trash and quite dirty by the end of the flight.

Pros: Craft
Cons: Food and behaviour of hostess serving in our line I.e. Seat 34 b & 34c

Pros: Much better knee space. Excellent flight, good service...

Cons: My seat is changed without my approval.thats disgusting

Pros: Flew from Frankfurt to Doha in Business 1A. Being a gold member and buz class received extra attention and the flight supervisor did a commendable job.
Cons: Nothing as such

Pros: on time no one in my row so i got to sleep good food
Cons: enoyed it all

Pros: Food quality needs to improve, some chairs can't recline.

Pros: Truly give star service for business class

Pros: The flight service was great. We had a slight delay on the way back to Doha from Heathrow but they made up for it by getting us through security faster so I didn't miss my flight to Tokyo. Overall the timing was excellent and I got home without having to fork out any extra money.
Cons: Song selections

Cons: not friendly staff delayed and no help. cost me so much did not get anything

Pros: The crew and the airline was a great experience.
Cons: I wish there was more leg space between the seats.

Pros: the best air line I've ever been

Pros: everything was great. huge seats, large legroom.



Pros: Middle seats were not booked. Cabin appeared very clean. Bathrooms were kept tidy. Very friendly staff. Appreciated cold drinks and the snacks.

Cons: Crew is overly aggressive when enforcing masking policies, to the point of making it feel like I was a prisoner on the flight.

Pros: Crew did an outstanding job

Pros: Comfortable seats and the plane was not crowded.
Cons: Wheelchair for my mom was not at the gate in Atlanta, she had to walk and we had to still check immigration, customs and reroute our luggage.

Pros: It was nice that the plane was not packed full.
Cons: Box water instead of water bottles. The seat wasn’t very comfortable since it wouldn’t recline.

Pros: Delayed

Pros: The aircraft was extremely clean. Crews were helpful and patient with passengers as they boarded and asked questions.

Cons: Connection flight was only 30 min, plus the 1st flight was delayed... Causing I missed the 2 nd flight

Pros: Getting to know the crew who served me in delta one was great! Food service was done pretty quickly and good snacks available.

Cons: Lost my bags

Cons: Always seem to be delayed

Pros: Gogo in flight entertainment and WiFi worked well
Cons: Collect the trash sooner. Hot food options.

Cons: Was not offered a drink in first class prior to take off.

Pros: Yes
Cons: Snacks

Pros: Great crew serving God beverages and meals. The was a variety of Entertainment from which to choose.

Pros: After a late, crowded boarding process, somehow the flight crew got us off the ground on time!
Cons: Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!

Pros: There is Nothing that like
Cons: If you allowed me to get in this flight everything would've been fine.?

Pros: Amazing crew as always
Cons: Wifi on smaller hoppers

Pros: Was ultimately seated in Comfort+ even though I had an Economy ticket.
Cons: Seat assignment with Economy ticket. More than willing to be asked to move for family seating, etc. Just feels nicer knowing you have an actual seat.

Cons: The delays

Pros: The entire thing, food, service, and ...
Cons: More room in each seat

Pros: The boarding process was smooth .
Cons: The cleanliness of the seat and tray area.

Pros: It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly.

Pros: Good snacks
Cons: Nothing

Pros: Speedy check in. Friendly crew.
Cons: The tv kept having problems. In all three seats we were in. We could only watch tv but the audio kept cutting out. Annoying to say the least

Pros: Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast.
Cons: Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals.

Pros: Excelente

Pros: On time
Cons: The charging ports didn’t work, seats were avianle unable to move to a different one.

Pros: Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help.
Cons: Seats are always hard on long flights.

Pros: On time. Pleasant crew although one was a little green. Short flight. Good communication.
Cons: Squished into a seat that I paid extra for more room. Yes I had more leg room, but my legs were pressed Up against the person next to me. And for the extra money I paid, the snacks could be a little more substantial. And only a small glass of soda. Really, if this was Delta comfort What were the cheap seats like?

Cons: Last seat by bathroom smelled of urine

Pros: Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!

Pros: I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service

Pros: Good movie choices
Cons: Too cramped. No leg room

Pros: The comfort, space, quiet, snacks

Pros: The plane was on time, the crew was friendly, no delays, landing was fine. In fact we actually made it a little before the time that we were scheduled. Since the flight was so short, I did not have any food.
Cons: The seats were a little small.

Pros: Just the crew people they were amazing
Cons: No room plane very crowded I have broken leg and could not raise my leg. No entertainment

Pros: Love the free movies and individual screen, and the new seats are more comfortable
Cons: That it wasn’t 1970, with full meals and more leg room

Pros: Seats and service.

Pros: Just getting to my destination
Cons: Service very poor and seats very uncomfortable

Pros: The food was good. The entertainment choices were plentiful.
Cons: I missed having a personal vent by the individual lights above the seats.

Pros: The entertainment
Cons: We didn't get our seat assignment until we got to the gate. Attendant said it was because tickets bought too close to take off don't get to pick seats, but we bought our tickets about three weeks before. Also, my boyfriend and I sat in a full row while the row in front of us only had one person. It would've made more sense to put that person in one of our seats and us in that row to give four people more space instead of just one.

Pros: Boarding was efficient
Cons: My luggage didn't arrive with me

Cons: After more than an hour on the tarmac.. would be nice to have water availatfor passengers.

Pros: Check in, gate, and plane staff all friendly and efficient. Plane clean and flight on time. Overhead space with full plane was no problem. Service inflight was quick and cheerful.
Cons: Drop off in San Antonio always a mess. Traffic delays driving up to drop off. Security check 20 minute with no pre approval. Seats crowded. Snack choices predictable.

Pros: Free first checked bag, comfy seats
Cons: Would have liked more movie selection

Pros: Delta does a good job of seating and meals and flight offerings
Cons: The crew were not customer oriented and seemed like they really weren't interested in their clients. Also we were bounced around between Air France and Delta at the ir port and when trying to check in online even though we booked through Delta.

Pros: The Delta crew was super corteous to my friend and I even when we arrived to the airport a bit late. They were friendly and went the extra mile to get our bags on our plan and on their way to the US. They checked us in quickly and ensured that we would make our flight. Can't thank them enough

Cons: I did not understand special with covid why half the plane was empty they keep us all together. Would have been nice to be able to spread out and have more room. Seats and leg room are small.

Cons: flight didn't even happen

Pros: Everything great

Pros: Lots of entertainment choices and regular food and beverage available
Cons: Boarding took so long and only 2 spots they were allowing entry and one person was there for 10 minutes so essentially had 1 window And not the friendliest staff

Cons: They messed up the seat assignment I paid extra for, and while I bought WiFi for the entire trip it turned off halfway through.

Cons: We didn't leave on time, so an on-time departure.

Cons: No room for long legs. Seats too close

Pros: Seat extremely comfortable.
Cons: We sat waiting a few minutes after everyone was onboard.

Cons: I requested for wheelchair die to my knees problem, but there was no wheelchair for me at Narita and Bangkok.

Pros: Everything
Cons: Yes

Pros: JAL flight crew were the best
Cons: all were good

Pros: The crew was great, the plane itself seemed newer and was very comfortable.
Cons: Food was better than I expected, but still airplane food

Cons: Flights were crazy, our plane was delayed over an hour while we were already boarded due to low fuel. We also circled around the air which caused at least 13 other people to miss the connecting flight to Vegas by three minutes and they could not hold the plane.

Pros: This was Japan airline and the crew were very respectful and responsive and food was amazing
Cons: The entertainment selection could have been better

Cons: Seat comfort

Pros: The Jetstar flight was smooth and on time.
Cons: Fukuoka and Narita airports had terminals that weren’t connected by a train or even an indoor path. It was covered but it was cold in Narita and Fukuoka required a slow shuttle.

Pros: Boarding at Springfield was fast and simple. The check-in agent were friendly and efficient. I especially appreciated that the flight arrived early into Dallas. I had a little more time to find lunch before my next flight.
Cons: N/A

Pros: Nothing!
Cons: Flight was delayed due to poor maintenance that caused issues before take off. Of course safety is important but that is why maintenance should be done routinely and prioritised accordingly. The pilot on the first delayed flight (new airplane) was clueless, his exact words "... our analysis team from midwest needs an hour to figure out whether we can fly or not" This is after we have boarded the flight. Then after about an hour of sitting in the plane, he says "rumor has it that a new plane will be towed in..." What? Why didn't they stop boarding and just get the new plane in. And I don't appreciate the emails saying flight is delayed without giving any reason for it. AA could have certainly done a better job of communicating the issue. Further the flight crew including the pilot were acting like victims. If it were an Asian carrier like Singapore Airlines, the crew would be smiling and providing assitance courteously since they represent the airlines. Not flying them again.

Pros: I'm glad they didn't fly an airplane that didn't pass the mechanic's evaluation.

Pros: Nothing
Cons: Missed connection

Pros: Was surprised at the selection of movies and music
Cons: Hard to be comfortable in economy, but it sufficed

Pros: Boarding was more efficient than I expected. And the leg room was very good, but the seats were narrow. Narrow seats made it a bit uncomfortable for a long 13 hour flight. Crew was efficient and very friendly.
Cons: The sandwiches were too cold - actually had ice cycles. Narrow seatingwas constricting and entertainment wasn't varied enough.

Pros: The amount of things to keep you entertained for the long flight
Cons: I had to have my seat up the entire route so that made a very uncomfortable flight was never able to really rest

Pros: The crew was nice
Cons: I flew American four times in 7 days, every flight was delayed. delay times varied from 90 minutes to over three hours. Fog in Chicago was beyond anybody's control, but the other times were not weather related, I recently flew frontier Air and their flights were also late. I jinxed myself by stating I never have this issue with AA. Great job at proving me wrong. I flew a good bit last year and these issues didn't start until after the new year., Thank you for your time.

Pros: All went well the St
Cons: Need more leg room

Cons: Foo

Pros: The flight itself was fine -- I never felt any major discomfort.
Cons: All three of our luggage were left behind in Chicago; normally it would not be a big deal, but we are leaving for a trip right away and needed our suitcases, clothes, and the souvenirs we had bought for our friends. This inconvenience is why I rated this flight low.

Pros: Amazing entertainment selection, comfortable.

Pros: nothing
Cons: had to take another flight, ticket agent was able to change me to a different flight on JAL. however, JAL could not access the ticket info and ticket agent would not take my payment. result was missing that flight, ticket manager told me it's my fault and tough luck no refund. American airlines told me the same, ended up losing my money for the ticket purchase. i booked another new flight with another airline direct. worst experience in my life using kayak.

Pros: Going down stairs to tarmac in CLT was very difficult for this old lady
Cons: Deplaning

Pros: The food and seat back entertainment were great, as well as the staff
Cons: Legroom was borderline inhumane, as a 5'10"adult I don't think it's too crazy to ask for a little more space on a 12+ hour flight. Good luck sleeping

Cons: There were no available snacks and drinks between meals in a long international flight. In other airlines, they have continous supplies of snacks and drinks at the food area for passengers to enjoy at their leisure.

Cons: one staff member was extremely rude when asked for another beverage.

Pros: Entertainment was great. I really liked the touch screens on the chairbacks. Food was fine for airplane food. It came more than I expected. Get sandwiches over the meals, they are better quality. A vegetarian guy had a hard time but the crew tried to help him out. Comfort was ok for a 13 hour trip. The chairs are not really the best and my back hurt after a while. Make sure you stretch! Crew was nice except for one lady. But she wasent rude just... non responsive. Other members were fantastic though. Boarding was very painless.

Cons: Veggies and salads: gross - should have been blanched. Mid- flight snack was literally frozen. The meat had ice crystals!

Cons: There was a problem with the plane and we were stuck with very warm conditions for 2 hours and 40 minutes before we took flight.

Cons: Switch our seats that we paid extra to reserve, was not a fan of this! Internet also didn't work after we paid for it. However they did make things right already.

Pros: Gate crew provided frequent updates about the nature and duration of our substantial delay in takeoff. Polite and efficient crew
Cons: 2.5-hour delay caused me to miss connection in Tokyo. Boarding took a long time. Nearly one hour for my suitcase to emerge on carousel, well after all other bags. Legroom minimum in coach. Sandwich for the snack was frozen in the middle.

Pros: Everything was great their wasn't enough clarification as to what airline I was fliying. It said Japan air on my confirmation email but it would up being through American Airlines. The experience through American was superb but I would of liked clarity on such airline I was going to fly with.

Pros: Great choices of entertainment that made the flight very enjoyable

Cons: I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it.

Pros: Flight staff was friendly.
Cons: Complainers. Shame on the parents who raised such pretentious a--holes.

Pros: Crews are very friendly, thank you

Pros: There was quite a large selection of movies. New releases to old classics. All free.
Cons: Boarding was delayed by a few hours due to mechanical issues but they did give us free food and drinks once we were on the plane.

Cons: My outbound flight to Manila had an overnight layover in Japan. I asked at the luggage check-in at O'Hare International Airport if they can check it all the way through as I had planned to go outside of the Narita airport for the layover. They told me I couldn't check the luggage all the way through and that I had to pick it up from baggage claim once I land in Narita. From there I had to check-in the luggage again on the same day. When I took my luggage out from baggage claim, I tried to check-in and the counter crew told me I was given wrong information. I had to keep my luggage with me until my flight the following day. On my return flight from Manila and another overnight layover in Narita, the check-in crew at NAIA told me I could check-in my luggage all the way through, and that they also allowed this at my outbound flight to Manila. The check-in crew at O'Hare International Airport gave me wrong information.

Pros: They passed out headphones for the entertainment early in the flight. The meal service was efficient and more than adequate. The fight also arrived 30 minutes early.

Pros: Got to my destination on time.
Cons: Where to start? How about when I checked in at the counter, I asked the check in attendant to add my FF number on my ticket. They said they'll get right to it, handed me my tickets and sent me on my way. It never happened. Not a big deal, I can request the mileage post flight, but still something. Look at my tickets, that I had booked a week in advance and specifically reserved an aisle seat. My ticket says "Priority Verification," whatever that means. Turns out it means you don't have a seat, and you get the worst of the worst. So what seat is the worst? How about the middle seat in a row of 5. The middle in a row of 5, on a transoceanic flight... What kind of airlines has 5 in a row? The guy next to me spent $300 for his ticket, I spent $1200, for the same flight, and this is the kind of seat I get? The plane felt like it was straight out of the 90's, carpeted center walls, old seats, tiny tv's. Overall, a plane that felt had not been updated in decades. Took 20 minutes for a flight attendant to respond to the flight attendant sign. This wasn't during beverage or food service, just a normal time at cruising altitude. They also don't have eye masks. Every other transoceanic flight I've been on has them provided in the seat pocket, American Airlines doesn't even have them on the plane! Economy class has no USB or power outlets, the in flight entertainment is about a 5" screen in probably 260p resolution. Decent selection of movies, but you have to join the movie in progress or wait approx 10 minutes for the next movie to start. Legroom was okay unless you had one of the entertainment boxes in your way, then that takes up 30% of your space. Some of the tray tables do not have cup holders, on the top, bottom, or anywhere on it. Also my table was tilted, so every time I put a cup on it, it slid right off. Seems like a minor complaint, but eating dinner and fighting a sliding cup the whole time is a pain. Dinner and breakfast tasted decent, but you can tell American is cheap on the food. Most airlines will give something like a main course, a bread roll, fruit cup/salad, juice, small dessert. American gives you the main course and a fruit cup and that is all. Crappy utensils too. Overall, if I had paid maybe $200 for the flight, I wouldn't have any room to complain, but because American holds the government carrier contract for FY17, I had to fly on them at exorbitant cost, and would never recommend them to anyone.

Cons: I bought Japan Air but it was American air.. I'm not buy tickets any more!!

Pros: It was a very peaceful flight. The crew was extremely professional, and courteous, one of the members went out of her way, and frankly it was the kindest flight attendant has been to me in a while.
Cons: The typical complaint you would hear regarding airplane food. Though, it does not warrant a true complaint of the flight.

Cons: Taking away headphones 40 mins prior to landing is ridiculous. AA needs to abandon Bose or figure out a better way.

Cons: Redundant checking of travel documents could be unified I suppose. I do understand international travel peculiarities may be hard to overcome

Pros: The crew, the food and entertainment.
Cons: Comfort in the seat.

Pros: The crew was great
Cons: Everything was great

Pros: No and no
Cons: honesty

Pros: The seat
Cons: Some crews are not have a nice customer service

Cons: The plane was very cold

Pros: Used miles to upgrade to Premium Plus. Excellent seat and food!

Cons: Premium plus Economy was not as advertised

Pros: Crew was great.
Cons: Entertainment center.

Cons: Flight left 2 hours late and we sat in plane whole time. Crew did nothing to make the wait better. Horrible experience.

Cons: not delayed would surely have been better

Pros: Service was fantastic everyone so friendly.
Cons: Nothing. It was fantastic!

Cons: The the business class seat outlet is more comparable to premium economy. Never seen 2,4,2 in a business class..

Pros: The crew was helpful in getting us snacks for our toddler to help him stop crying.
Cons: The seats were okay but not very comfortable. Probably just the nature of sitting in economy class.

Pros: Crew was very friendly and professional.
Cons: Pillow for back support would be nice. More Japanese food choices would be nice also.

Pros: Once aboard, everything except the staff and entertainment sucked. Will never fly United again.
Cons: Seat are horrible. I moved to the back of the plane because even that was better than being stuck in my assigned seat. The food was yuck. Once served, the plane went dark. A crappy sandwich was served mid-flight. 90 minutes before landing at approx 2pm local time, we were served breakfast. WTF?

Pros: the flight from JKT to Tokyo to Newark was good, entertainment was good, food was good, crew was good.
Cons: THE flight from Newark to Montreal was HORRIBLE! the flight was delayed and when we boarded, we were stranded on the taxiways for 2,5 hours. After 20 hours of flying, and you know your last flight was just another hour, I ended up arriving Montreal at 12.30 AM when it should've been 9 PM

Pros: Flight was comfortable despite long distance
Cons: Food service could have been better timed as we had breakfast around noon local time

Pros: The air craft seems kinda new and I enjoy staying at my seat watching movies. Generally speaking UA is not great service of all kinds of categories( service, food, and baggage service), but this time wasn’t that bad than I used before.
Cons: The food became better but still the plate didn’t look a great meal. Personally I need more vegetables.

Pros: I liked the cabin and the many drinks.
Cons: Too much food offered and it wasn't of any real quality, so processed and carb heavy. There was a maintenance issue with our screens for a few hours, that was a little disappointing.

Pros: On time, not crowded, seat with enough space, responsive screen and good sound

Pros: Timeliness of boarding and flight.
Cons: I was disappointed to fly United instead of ANA. I couldn’t check in online and didn’t know the details of the flight. I went to Terminal 5 in O’Hare and had to rush to Terminal 1. At ANA counter they told me the flight was operated by United. Not a pleasant start of my travel experience.

Pros: It arrived ahead of schedule
Cons: The food are not appealing no salads & ran out of choices, eating something that we don't want to

Pros: Until they can make the chair recline backwards a little more (which, space issues may never allow for and I acknowledge this), and give food a bit more substantial then it won’t be 5 stars. However, exceptional stewartess and captains with humor made this 14 hour flight bearable.

Pros: The plane was run by ANA. It was super clean, the food was good and the attendants were great.
Cons: It was the best economy flight I have ever had. Super.

Cons: United Business class to Tokyo was comparable to traveling on Premium Economy on other Star Alliance airlines. Disappointing.

Pros: For a little over $2000 you get an economy seat non-stop from DC to Tokyo and back. Meals were good. As economy seats go, it's comfortable. Midweek the flight is about half to two thirds full. So you might be able to stretch out even!

Pros: The crews were very kind and friendly.
Cons: I bought a ticket for ANA but my flight was United. It was ok but I payed extra to get flight with ANA so I was disappointed a bit.

Pros: I always feel merely "tired" after the Denver-Tokyo flight on UA's 787 Dreamliner. On all other aircraft, I always feel "exhausted" after an intercontinental flight. The increased humidity and pressure make an incredible difference. As usual, I paid a ~$300 premium to take this flight (HKG-NRT-DEN and back) rather than cheaper HKG-SFO-DEN or HKG-SEA-DEN routings, which feature 777 or A330 aircraft.
Cons: As long as you don't expect the level of service you would receive on an Asian carrier, United is fine. As usual, United's cabin crew are simply not generally gentle and welcoming. They get their jobs done, and I feel safe with them, but I don't look forward to interacting with them. I wish ANA would operate NRT-DEN!!!

Pros: Mostly a good experience.
Cons: The WiFi and TV touchscreen were broken and some of the crew were a bit short with me when I was trying to order snacks and drinks during the flight.

Cons: Hello I would like to submit a formal complaint. I could not complete early check in yesterday due to website maintenance. I arrived to the LAX airport on time today and due the misdirection of the ticket attendant I wasn’t able to select a seat, which I tried to do online approx 24 hours ahead of time but the site was not working or down. I’m a larger person with spinal impairments and unfortunately I was given a middle seat. This will undoubtedly cause significant pain during and after this long flight. I’m very displeased with this and I would like to request a credit or like compensation for my trouble and suffering. Advance thanks for your understanding. 

Cons: One of the flight attendants was rude!

Pros: Great customer service
Cons: My dear was extremely uncomfortable

Pros: Crew was fast
Cons: Food was too little and not so great

Pros: Flight attendants were very pleasant and helpful. Food selections were very good. Lavatories were well maintained throughout the 14-hour flight, which is very much appreciated.
Cons: Movie selections could be a little more current, but the options presented were fine.

Pros: The flight attendants were wonderful.
Cons: The food was so so - I left very hungry (which is not so good for a diabetic). One of the toilets overflowed and soaked the carpeting by the bathrooms. There was an out of order sign on the door - but no sign indicating the rug was soaked. I left my shoes by my seat - had to throw my socks away. Movies & entertainment was mediocre.

Pros: Arrived early. Nice that no weight restriction on carry-on baggage. Too large a fraction of passengers in Boarding Group 4.
Cons: Size restriction on personal item was smaller than other airlines, causing me to use a smaller backpack than I would have preferred. The entertainment screen was not very nice: hard to move cursor arrow to buttons and to press; no evident way to increase brightness.

Pros: Good timing flight even delay from denver due to snow/ice
Cons: The crew is not so much to mention because they don't do much in services, the seats are not comfortable for international long flight

Pros: Service all crew excellent
Cons: Boarding tome

Pros: ...
Cons: Slight delay, entertainment system appears dated, boarding can use more organization, overhead bin space can be at a premium due to people trying to bring too much aboard (number of carrying) and they can run out of the popular food choice

Pros: Plenty of room and the flight crew was great
Cons: The flight was delayed and ran out of overhead bin space (no attention paid to size or number. The boarding groups (particularly between 3/4) was a mess in terms of organized lines.

Pros: The food was good, the flight was comfortable, the flight attendants were friendly.
Cons: There was a boarding agent at SFO who was extremely rude. I went to the counter to ask a question, and he blatantly ignored me. Finally, I said "I have a quick question," to which replied bluntly "What is it?" I then asked whether there were TVs on the flight, and he just said "No" and turned his back to me. Extremely rude.

Pros: I wouldnt know
Cons: I didnt like that I was charged almost a full month after the booking and wasnt reimbursed for ANAs fuckup

Pros: I got upgraded from Economy to Economy Plus without being charged a dime more. And the difference between the two classes is very noticeable! The Economy Plus seats may have an extra 3" per side and it's awesome! Plus, United partnered up with ANA for my first leg to Manila and that plane was spectacular, as was the top-notch crew!

Pros: Wide ranges of shows to watch
Cons: one of the crew members was so rude to me, confusing me and changed my seat three times in less than 15min... I also had a bite of the pancake and I instantly threw it up. There was also a very long delay and my chair would not lean back for 10+hrs. The first seat I sat on did not have a working earphone plug and the next seat I was scolded for being moved there EVEN THOUGH A CREW MEMBER SEATED ME THERE. I then proceeded to change to another seat.

Pros: Large selection of movies to keep me entertained throughout a 13 hour flight.
Cons: The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep.

Pros: There was a nice selection of entertainment
Cons: The plane was not comfortable at all for an International flight. United should invest in bigger planes for flights over 6 hours. I could hardly sleep since the seats were so uncomfortable. Further, I was unable to get up and move around as much as I had on other international flights. There was no room on this plane to walk around and stretch. The food was mediocre. Quantas, Air China and Japan Airlines have much better meals.

Pros: I liked the power outlets that were available, as well as the USB! I have trouble sleeping on flights, but the great options for the in flight entertainment made it more than bearable. I will always choose to fly United now.

Cons: I coudnt make an on line checked in, and i called i asked for aisle seats the gurl said yes and its checked in but when i recieved the boarding pass it was middle seat and the worst seat ever at the emergency seat, it was really small the food was terrible service was so bad ! No more united airlines for long flights.

Cons: One of the fight attendants answered no to moving to an empty seat saying it was an Economy Plus seat but in less than 3 minutes another passenger freely occupied that seat. Really?

COVID-19 information

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