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Cons: "Everything was good"

Pros: "Seat was comfortable, boarding was good"
Cons: "WiFi didn’t work, my tv didn’t work either"

Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."

Cons: "The food on the plain or snacks were to poor and not that tasty."

Pros: "WARDA at the Miami Gate H07 was awesome. She went above and beyond. Everyone else was very helpful but you can get tell she does more than the norm. LOVE LOVE LOVE the free entertainment in the individual seats. Perfect for families!"
Cons: "No complaints"

Pros: "The poor cabin stewardess was working the whole time as it was a short flight."
Cons: "This is a horrible route, they charge you more than flying to Europe and give you a one hour ride in a cramped plane where you can't even bring in a carry-on. The cost is insane but is one of the reasons Wall Street loves Delta as they are racking in the profits for very little service."

Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."

Pros: "Comfort and service was great."
Cons: "The severe delays was frustrating and not getting enough information about it."

Cons: "Work on those delays"

Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."

Pros: "N/a"
Cons: "Explain why there’s over a 2 hour delay"

Cons: "Faster lines at check-in. More courteous security personnel"

Pros: "Comfortable Seating!"
Cons: "Flight delayed Quite a bit."

Cons: "Flight was 20 minutes delayed"

Cons: "N/A"

Cons: "Na"

Pros: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."

Cons: "The overhead didn’t fit my standard and I ask the gate attendant and she assured me or would. Otherwise excellent game"

Pros: "Quickly boarded and took off as well. It was a really smooth flight!"

Pros: "The flight was delay 3:45 and no compensation!!!!"
Cons: "The worst The flight was delay and no compensation!!!! 3:45"

Cons: "-"

Pros: "I was given an upgrade to a exit row seat so I could stretch out which nice since this was a connection from Sydney so I’d been flying for 14 hours already. The entertainment was excellent and the inflight messaging was wonderful. The staff was friendly and helpful. And the biscoff cookies are amazing."
Cons: "The seats need a cushion."

Pros: "How professional everyone was"
Cons: "Everything was good"

Pros: "Late. Poor communication. Crying kids"

Pros: "The service and the seats"
Cons: "We spent more time than scheduled waiting to take off"

Pros: "Nothing. My flight got canceled."
Cons: "Delta offered nothing for canceling my flight, rescheduling me on one over 24 hours later with two layovers to Miami. I lost money on hotel reservations and never even made it on my trip. Couldn’t reach delta for over 24 hrs to confirm whether I’d get a refund or not"

Pros: "Free snacks and beverages. Easy boarding and easy de-boarding. Comfortable seats, friendly crew, large-ish bathrooms."
Cons: "n/a"

Cons: "It was a smaller airplane."

Pros: "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the the seats. Good choice of TV shows"
Cons: "Seats are miniscule"

Pros: "Delta made the experience great"
Cons: "Flight was delayed almost two hours"

Pros: "Always a good experience with Delta! They’re the best!"

Cons: "flight ticket very expensive."

Pros: "Nice service , but flight was delayed , but that's not Delta dakut as it was weather related"
Cons: "Nice sercixe and crew and generous with snacks and water"

Pros: "I ran from B terminal to E terminal to catch the flight and as soon as I sat down, the flight attendant offered me a cocktail as she could see I was out of breath"

Pros: "Service was exceptional, flights were on time and in some case, early, and communication throughout was clear!"

Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."

Pros: "Courteous crew"
Cons: "Not enough room. Older plane model. No screens for entertainment."

Pros: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."

Pros: "Plane is great. Comfortable."
Cons: "The staff at the gate at LGA were not too friendly."

Pros: "The staff was was very accommodating to myself and my 19 month old daughter"

Pros: "Clean & new plane, some of the stewards were fine, good pilot"
Cons: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."

Pros: "Awful"

Cons: "After more than an hour on the tarmac.. would be nice to have water availatfor passengers."

Pros: "They are very professional"
Cons: "I luv it"

Pros: "On time"
Cons: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"

Pros: "on time. easy no issues"

Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."

Cons: "I had to take different flights due to the delays."

Pros: "Smooth flight. On time. Satellite TV."
Cons: "One boarding agent for the whole plane and he was slow. Started boarding fairly early but didn't finish until 15 minutes after scheduled departure. Very cramped for 5 hour flight. Older model entertainment center. Paying for usual amenities. Crowded gate set up. Grumpy crew."

Cons: "it was cancelled "mechanical" sure heard that one before"

Cons: "Wifi was spotty at best. No charging options"

Pros: "They were so helpful as we checked in and checked our bags! :)"

Cons: "Their customer service was no help and didn't know why. So o scrambled to buy a last minute ticket home from the Netherlands."

Pros: "Excellent staff"
Cons: "Nothing"

Pros: "Food and entertainment was excellent"
Cons: "One checked bag was delayed in arrival"

Pros: "Snacks"

Pros: "New entertainment system"

Pros: "The staff was nice and friendly"

Cons: "Delay seats."

Pros: "Everything was great. I didn't have any food or drink. I slept the whole way to Dallas"

Cons: "Maintenance problems, late departures, uncomfortable airlines"

Pros: "Departure gate was clean"
Cons: "Coffee maker broken and gate not available whe we arrived. Waited more than 30 min on the tarmac"

Cons: "Cero entretaintment"

Cons: "If media is not working, at least offer complimentary wifi. You'd expect that type of service at a restaurant or...literally anywhere you put your money."

Pros: "All good"
Cons: "No entertainment without paying"

Pros: "Got to my destination without any delays"
Cons: "I booked a window seat and sat by a wall instead with no window. Seats were very cramped."

Cons: "Limited recliner Small seats"

Pros: "Smooth ride and friendly helpful airline atendents."

Cons: "The aircraft was extremely too hot"

Pros: "That's it."

Pros: "Smooth and quick"

Pros: "Everything lined up perfectly"

Pros: "Everything ran on time, which was surprising because I've heard horror stories, but I was surprised. Would definitely fly again."
Cons: "The landing was ROUGH!"

Pros: "I did have to speak with an attendant at the customer service area of checkin and she was great. Very helpful."

Cons: "This boarding by groups is inefficient."

Cons: "My seat was broken and wouldn't recline very much at all."

Pros: "Used system wide upgrade to 1st class. Excellent service"
Cons: "bumpy ride"

Pros: "They moved me to a seat of my choice because I was in a middle seat with a infant."
Cons: "Nothing in particular"

Cons: "Seats are uncomfortable and inadequate for a comfortable ride."

Cons: "They run out of food in Business Class. Service was the same as in coach."

Pros: "Smooth - trouble free - calm process"

Cons: "Not enough staff at the airport to check in all passengers for early departures"

Pros: "All good"

Pros: "Assigned seating, snacks, touch screen media feature."
Cons: "Staff could have been more friendly."

Pros: "Quick and fast. Slept through the landing and woke up to everyone gone and was in a rush to get out, but forgot my phone and passport, and I asked about it they went back there and looked for it for me and got it back. Over all good experience."
Cons: "Wish they offered water, but since it was short it made sense."

Cons: "Holding pattern over Dallas for 45 minutes."

Pros: "I was treated in a professional fashion"
Cons: "I don't think it is right for the airlines to have any passenger seating in such a tight space."

Pros: "The seating was good."
Cons: "Even though the weather caused issues, i felt that we were treated poorly. I wound up having to sleep in an airport. Never had to do that before. There was no empathy for our situation whatsoever."

Pros: "Seat configurations"
Cons: "Movies inflight entertainment outdated"

Pros: "I am going to miss the old MD80's when they are gone."

Pros: "Seats, food was okay, personal tv was very nice and complementary wine was a plus!"
Cons: "Food could be improved. Sleep masks would be awesome as well."

Pros: "Ease of check in"

Pros: "Getting through security was a lot better than I thought. Also, I had plenty of room and the overall ride was smooth."
Cons: "I just wish that there was a little more room and easier ways to earn miles and entry into the lounge."

Pros: "We had a very pleasant staff!"

Cons: "Delays, attitudes, and fees"

Pros: "Food and drink"
Cons: "Seats hurt after s while"

Pros: "I loved getting up close and personal with others."
Cons: "I didn't like being stuck in a window seat next to two oversized passengers. The person in the isle announced to the middle seat that " I'm giving you notice that I need all of my seat". So the middle seat took up part of my seat, and I feel cheated, because I couldn't use all that I paid for."

Pros: "On time, upgraded at Dallas"

Cons: "There was no food or entertainment and the seats were old and uncomfortable and it was ridiculously cold"

Cons: "I’ll fly United anytime"

Pros: "Well I like the that I was allowed to pre board because I had a 1 year old with me."
Cons: "My one year old was a lap baby. There was virtually no space between the front seat and mine. This made flying very uncomfortable for both me and my daughter."

Cons: "More leg room in economy"

Pros: "No and no"
Cons: "honesty"

Cons: "Delayed by an hour and spent most of it taxiing."

Cons: "The plane was very cold"

Cons: "Bigger seats and warmer cabin"

Pros: "Crew was great and I really like the text updates on landing for my new gate with directions on how to navigate Dulles."

Pros: "Nothing"
Cons: "Telling the truth"

Cons: "Over 2 hours delayed for no notable reason"

Pros: "Ol"
Cons: "Oi"

Pros: "Good plane, seats are OK even though do not recline that much"
Cons: "Crew in the airport and in the plane not friendly, very long delay (3h) and not even a drink or something to eat whilst waiting, no excuse for 3h delay from crew when boarding/leaving ..."

Pros: "United has done a lot to update and modernize their terminals. Easy access to food, charging outlets, comfortable seating, and an open atmosphere made my layover quite pleasant."

Cons: "Delayyyyyyyyyed"

Pros: "Nice quick flight staff great and very helpful!"
Cons: "Entertainment wasn’t free"

Pros: "Very fast and efficient"
Cons: "Nothing"

Cons: "I have a carry on bag. & when I was boarding the bag was checked because there wasn’t enough overhead room. I was in back of plane & there was plenty of room. I think you should be more careful about space deciditions. I bought specific luggage so I would’ve to check it!!!"

Cons: "Flight delay ,almost two hours. Have a chance to change to another flight with empty seats , not alowed"

Pros: "See above"

Pros: "Comfortable and on time!"
Cons: "Plane was equipped with Direct TV but the TVs were not powered on and that was very disappointing."

Cons: "Stupid maintenance delay (replacing the pilot’s chair - no, I have no idea how that constitutes an urgent maintenance issue). It was like they’d never done it before. We were delayed for two hours in 15-minute increments before someone finally wised up they should find us a new plane."

Pros: "The crew was nice!"
Cons: "No wifi, no recline on seat, entertainment system didn’t work"

Pros: "The crew was very swift in resolving the issue and getting us on another aircraft."
Cons: "Hated that we had to unboard for something as simple as radio/printer connection. I had other arrangements at the time I was supposed to land."

Pros: "Amazing staff"
Cons: "Uncomfortable seating"

Cons: "The lady at the counter for checking the bags at newark was not rude but not very friendly. She could have done better if she was not that serious. Besides that everything was good."

Cons: "Stuck on the runway for 25 min. And then after took another 20 minutes because they could not open the door to get into the airport from the plane to deplane. The staff was rude when boarding"

Pros: "Everything"

Pros: "The staff gave out free snacks and were friendly"
Cons: "Too loud and the delay was an inconvenience"

Pros: "Very normal. The crew was professional."
Cons: "Our seta were separated by two rows."

Pros: "That we arrived alive."
Cons: "We weren't allowed to put our carryons in the overhead. We were forced to put them under the seat in front of us because the plane was full. This left no place for our feet or stretching our legs. The seats were cramped so closely together, our knees touched the seat pocket in front of us. When putting down the tray table, it pressed against our stomachs. The landing was the worst and scariest one I've experienced in over 40 yrs of frequent flying. We hit so fast and hard that the plane teetered from one wheel to the other and fish tailed so hard that people's necks were hurt. If possible, I'll never fly United again."

Pros: "The flight was fast."
Cons: "The flight was delayed 10 hours for no real reasoning and nobody was compensated for anything."

Pros: "Nothing"
Cons: "UNITED employees are very rude"

Pros: "Staff on board was great"
Cons: "I brought a carry on and had to check it because I was in group. I was not happy. It took 25 minutes for the first piece of luggage to arrive and of course our bags. Last on the plane took a while."

Pros: "The flight was smooth"
Cons: "The seats felt stiff"

Cons: "I do not like those head rests.. I wish the were detachable."

Pros: "Crew was nice"
Cons: "N/A"

Cons: "Didn't like the fact that you had to pay to watch movies"

Cons: "WHEN I TRIED TO SPEAK WITH AGENT SHE GAVE ME A QUITE THE LOOK SHE DIDNT EVEN RESPOND.."

Cons: "Paid for internet and stopped working for a long time"

Pros: "Flawless. Staff was so nice and the seats were super comfy. We got there so quickly. Love it!"

Pros: "fly with UA"
Cons: "the seat. no confortable"

Pros: "The snacks were good"
Cons: "That they took my take in luggage & had me put it aside to out in the belly of the plane. I had my laptop & iPad in there. It happened so fast I didn't think to take them out. I was planning to do some work on the plane but couldn't since u took my laptop. Also, they changed the gate and no one told us. We were lucky we asked a question to find out the gate had been changed."

Pros: "Everything !"

Pros: "We got there."
Cons: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."

Cons: "The crew was held up in Houston we had an additional lay over onto our already 3+ hour wsot"

Pros: "Plane was clean. Attendants were very hospitable."

Pros: "Nothing"
Cons: "Nothing"

Pros: "Crew was nice"
Cons: "No entertainment !"

Pros: "Excellent"

Cons: "all the attention"