Pros: "Very punctual! We arrived on the exactly time as estimated."
Cons: "Very poor snack options"
Pros: "Most humorous crew I have had in a long time. Had regular beverage service, coffee service and a water service!"
Cons: "I can’t think of a thing."
Cons: "Delayed and did not explain why"
Cons: "Always seem to be delayed"
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Cons: "Good stuff."
Pros: "comfort plus really makes a difference"
Cons: "include at least 1 checked back with comfort plus or some kind of discount."
Pros: "Delta service is always great!"
Pros: "The male crew member was excellent. He was responsive and speedy with trying to find a solution. He gave me a few flyer miles for my trouble and was empathetic, which is rare."
Cons: "The tv/monitor didn’t work so there wasn’t any entertainment for the majority of the flight."
Pros: "Crew was great, comfortable and clean"
Cons: "One plane didn't have TV screens on the backs of the seats, which would have been nice for the 1 hr 45 min flight"
Cons: "Unacceptable delays"
Pros: "The crew were good."
Cons: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
Pros: "Very friendly cabin crew; excellent service with a smile. Food was good considering, and Magnum ice cream bar a delightful treat. Cabin crew paid good attention to benefits of hydration and served water continuously. Seats and leg room were comfortable considering economy and no extra cost."
Cons: "Plane was not as clean as it should be--plastic utensil on floor, seat rails not vacuumed--however, still rate overall comfort as excellent."
Pros: "Boarding was easy, plane clean, snacks good."
Cons: "Small plane but that’s not really fixable"
Pros: "Smooth sailing"
Cons: "Small bathrooms, difficult to access."
Cons: "Waited in the runway and then taxied forever"
Pros: "Quick flight"
Pros: "Very short flight. Not much to say"
Cons: "Not much to say"
Pros: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Cons: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Pros: "Clean plane with nice navigable entertainment."
Cons: "Crew was chatty with each other & joking with one another but almost rude about serving us. Ran out of sandwiches for purchase at lunch flight & simply threw snacks at us. Made “ exhausted” comment about getting a lime wedge for a margarita & then went to rear of plane to chat with other flight attendents. Worse, we booked with kayak, but actually the delta/ Aeromexico flight was booked with vayama. When one flight changed departure time, we no longer had our great pre-selected seats & couldn’t check in online. We had to work it out with delta & then aero Mexico t. After 30 min on the phone we got the last 3 bavk row seats near the toilets & cackling, aging flight attendants. No reclining or real food made for a lousy 3 1/2 hr lunch flight. No apologies, smiles of sympathy. Just snacks tossed our way"
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Cons: "One thing I didn't like is that this flight had three different numbers,. Aeromexico, Delta, and KLM. AND we didn't know which counter to go to to get our tickets ( it turned out Delta). There was not a single number to call to ask questions it get help....it turned out that JustFly was the contact, but we purchased through Kayak."
Cons: "My initial flight was changed from 9 am to 5:55 am.... this is. It what I wanted or I would have purchased it. On this flight we had a 3.5 hour delay for mechanical!!!"
Cons: "App did not work for entertainment."
Cons: "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
Pros: "The snack was nice."
Pros: "Everyone did try to be helpful but it seems that no one at Delta really knew anything that was going on today"
Cons: "The fact that I missed yet another connection because of a Delta issue. The difference is that this time there was not another connection for me to go to and I was told I would be provided a hotel in Atlanta which was not the case. I had to transfer to a flight 2 hrs away from my home only to still be on the floor of Atl airport because they are unable to appropriately de-ice planes."
Pros: "Online app to watch movies made the trip fly by. Pun intended"
Pros: "Boarding was good, crew was friendly and we were on time."
Pros: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Cons: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
Cons: "Paid $28 for a Wi-Fi package that didn't work. No refund...."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Cons: "Had a death in the family and no one would help me get back home"
Pros: "It was quick and on time relatively smooth flights with little turbulance."
Cons: "Economy seats are too small you literally can't move your elbow without hitting the person next to you. And there was no point at which we weren't all touching legs."
Pros: "The plane was not so new or good"
Cons: "The plane and the atention"
Pros: "Quick, efficient boarding. Good crew. Comfortable seats. On schedule."
Cons: "Board the back of the plane first"
Pros: "On board crew was helpful and polite considwring our circumstances."
Cons: "Our flight was delayed 3xs (non weather) they said we would miss our connection (I didn't think we would) THEY rebooked a later flight. Of course we landed in time for our original flight. They refused to let us back on our original flight. Put me in touch w/ the help desk who after talking in circles admitted it was their mistake but he had no authority to help. FINAlly & only because others missed their flight we were given the option to go. Crew misplaced our luggage and sent it on a flight we were never supposed to be on, and the bad experience with delays of hours on end continued coming home. (Mechanimal non weather) WE WILL NEVER FLY DELTA AGAIN!"
Cons: "Food and entertainment as always."
Pros: "The crew, as always, were fantastic."
Cons: "Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays."
Cons: "Although weather played a part in the poor experience, it wasn't the only factor. Delta was unprepared."
Pros: "Ease in finding another connecting flight get to Miami when our connection was delayed."
Cons: "Time between connection should be 2+ hours"
Pros: "Seats sized for a human and not a pencil or anyone under the age of 3, actual padding on the seats, (decision making executives may have possibly taken a flight themselves that wasn't in first class), amazing entertainment, friendly and professional staff. Overall this may have been THE MOST COMFORTABLE coach flight I've experienced since the airline industry started herding people like cattle. I think the armrests may have actually reached high enough to BE an armrest. Individual video in seat backs was perfect with touch screen and more movies than I could count, music, tv show series, and more. $2 headsets for sale if your forgot to bring yours. All in all this was a fantastic experience. Delta, keep this up and people will actually choose you over other airlines. I know I will."
Cons: "There was nothing I didn't like about this flight."
Pros: "Crew was very nice"
Cons: "The flight was delayed leaving and arriving, but that's the nature of the beast"
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Pros: "Salimos a tiempo . El business es muy confortable"
Cons: "La comida horrible . No se limpian los baños"
Cons: "Nothing. Flight was amazing"
Cons: "Bigger seats the new ones are way to narrow"
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Pros: "The crew and the timing were ok"
Cons: "The seats were uncomfortable"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Pros: "Nice aircraft"
Cons: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Pros: "KLM staff is great"
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Cons: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Cons: "Need more leg room!!! Larger meals needed."
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pros: "Light snack and complementary wine"
Pros: "Friendly staff"
Cons: "Leg room"
Cons: "Our lougage did not arrive"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Cons: "Flight departed 35 minutes late"
Pros: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Cons: "That it didn’t happen."
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Cons: "Tiny old cramped plane."
Pros: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Pros: "quick and relaxed"
Pros: "Great food"
Cons: "Sears we're toooo small"
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Pros: "Great crew service. Among the best ever."
Cons: "Terrible service in flight and customer service wise .. app functionality was below"
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Cons: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."
Pros: "Staff, service"
Pros: "Short flight friendly crew"
Cons: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
Cons: "Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience."
Pros: "Food was relatively good"
Cons: "We had ourtrip from San Francisco to Amsterdam which is one of the longest flights ever, andthe entertainment system wasnt working, we kept on telling them several times but nothing happened and at the end they wereeven avoiding us. By the end of the trip when we were approaching Ams, a hostess came and she gave us a $25 dollar discountvoucher to be used in our next trip, this is totally not acceptable!"
The flight was delayed. Don't recall much else, as the flight was short and I slept through most of it.
Smooth flight, pleasant crew, food was ok, our seat didn’t have a throw up bag when we needed one.
I have lost my flight because its was delayed
Pros: "Staff was very good"
Cons: "Plane was very warm"
Cons: "Impossible to do beter."
Cons: "If Lufthansa had not lost my luggage."
Pros: "Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered."
Cons: "On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time."
Pros: "Comfy flight and early arrival."
Cons: "Had to run to catch the connecting flight"
Pros: "Same as above same as a bove"
Cons: "Same as above"
Pros: "Short flight with swift and effective service"
Pros: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Cons: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Pros: "Seat was excellent. I like the blanket and more than anything real silverware...unfortunately for bad food"
Cons: "Food real bad, hope it will be better from Frankfurt"
Cons: "I did not like the fact that I was not on this flight."
Cons: "Delayed in plane almost an hour after landing before being allowed to deplane"
Pros: "Again the flight wasn't full so had plenty of room."
Cons: "The sandwich they offered was pretty bland."
Pros: "The flight from Chicago was only about 2/3 full and there was no one in the seat next to me so I had plenty of room to stretch out and get comfortable. The flight was super smooth...hardly any turbulence and crew worked hard to keep passengers refreshed."
Cons: "I sat next to the biggest jerk on the plane (something out of Lufthansa control so I don't hold that against them). Also the seats were not the most comfortable...even for an economy seat was pretty basic. Also the entertainment system was temperamental and some of the features (flight tracker) didn't work at all."
Cons: "Over 30 minute delay for an hour flight! Frustrating."
Cons: "Flight to Fresno was delayed three times. Flight time was 6:21 and now delayed until 10:21"
Pros: "The food for the morning was a white chocolate cranberry cookie which was delicious"
Cons: "Our plane was 30 mins late and the terminal was right next to security so we couldn’t hear them when they spoke the English or French on the PA system about us being delayed. We just barely made our connecting flight and our next flight was way better in service. Our luggage didn’t make the connection and hoping that all our precious cargo from our anniversary trip made it. The flight attendant told us we had enough time to make it to our next flight but I honestly ran from one point of the airport to the other. The staff said it wasn’t that far and no checkpoints to go through - this information was false."
Cons: "I wish boarding by Priority was better organized"
Cons: "Nothung that i can think of"
Pros: "On all my flights everything was on time and ready to go. Crew was super helpful and friendly. Ready great service and constant visual of crew for us if we needed them. Was not expecting to be fed sooo much on my flights which was awesome! Seats were comfortable, pillow and blanket were a nice accommodation as well! The entertainment was awesome - made 8 hours quickly disappear! Will definitely fly with Lufthansa again when I go overseas!"
Pros: "My flight was a little under two hours and I loved all of the extra leg room in the exit row. The crew was friendly and pleasant."
Pros: "The food was great and the crew was respectful and helpful."
Cons: "I couldn't get my tablet to work with the headphones. In order to watch and hear anything, I had to hold my headphones with a certain pressure and frequently spin the headphones in order to hear anything."
Pros: "Appreciated pillow, blanket and headphones on each seat. Served edible dinner on a 10 pm flight."
Cons: "Movie selection was subpar."
Pros: "Reasonably good entertainment and ability to charge electronics with USB"
Cons: "The airline was rude. They made us miss our flight and sent a generic sorry email instead of trying to actively right the wrong. They were inconsistent in their timing and unhelpful when we asked for help with traveling with two little kids. They lied to me about which desk to go to and traumatized my children."
Pros: "The staff were really nice and professional"
Cons: "The seats we were in though lots of leg space the armrest were not reclining and after eight hours it got quite uncomfortable. Also my headphone jack was damaged but the staff made it right."
Cons: "My plane was non existent and put me on a time crunch for connecting flight."
Cons: "cramped. people are getting taller and taller. seats are getting closer to each other."
Pros: "test this test this test this test this test this test this test this test this test this"
Cons: "test this test this test this test this test this test this test this"
Cons: "since my flight was canceled, I did not stay in the hotel and i still had to pay for it! Lufthansa or brussels or both, screw you!"
Pros: "Our flight from Frankfort to Munich was late. Luftansa sent a representative to our flight to make sure we and others from our flight got on to the flight to Charlotte. How awesome! Plane needs more leg room."
Cons: "Pilot strike caused much distress in Frankfort. The best that could be done was a layover extended by 5 hours and a diversion to Luxembourg. The final leg of the trip was further delayed an extra hour due to mechanical difficulties in Luxembourg."
Pros: "Both of our connecting flights were delayed thereby causing us to miss our final flight to LA. Now we are back in Munich where we started, waiting for a flight tomorrow."
Cons: "That we were told on the flight from Düsseldorf to Frankfort we would make our connecting and after running from Terminal A to Z, and seeing the plane on the Tarmac, we were told we were too late. And then the service associate at the Frankfort Lufthansa was incredibly rude, unhelpful and inaccurate."
Pros: "Great A380 aircraft"
Pros: "The flights itself was ok. The flight attendants caused me no problems, and the flights, when I FINALLY got on them, were smooth."
Cons: "everything else. The franfurt airport closure made me miss school because they did not offer extra flights to accommodate all the displaced travelers. I had to stay in the Frankfurt airport for a FULL EXTRA DAY, and every time I tried to get a new ticket, or ask anyone for help, I was given the run around. No one was helpful. I talked to about a dozen Lufthansa employees that day and only one was helpful at all. It was a hellish nightmare. Before my last flight, I was furious with how I had been treated all day and a horrible Lufthansa woman yelled at me for being upset about the situation. Then, when after much hassle I finally got to my destination, I was told my baggage was lost. That was on thursday and I still have not gotten it. i am never flying lufhansa again. This was the worst trip of my entire life."
Cons: "I got a wrong flight from you, different than the one initially selected, upon my payment !...with 6 hours overlay instead of 50 minutes. For that I had to pay extra $300 !"
Pros: "The Frankfurt-Boston flight seat was comfortable & food was very good as well as the air hostess in charge was excellent & very cordial."
Cons: "Entertaintainmemt movies"
Pros: "The crew was very attentive. I did not want to eat the food and the crew offered me fruit. Great A/V options."
Pros: "Nice attendants."
Cons: "They left one of the bags at Frankfort and we had to wait 8 hrs at the airport till they could get it back."
Pros: "Nothing to like since it was cancelled"
Cons: "This was a very long day and when we were told the flight was cancelled and we should rebook there were 350 people being handled by 3 airline personnel and no organization or info was available to all of us in line. It took over an hour to get to talk with someone and then we had to wait for another half hour before we could get our voucher for a room and breakfast after having no dinner! Really bad, but the next day we had an easy flight, just got to our destination late and missed several tours we had booked."
Pros: "The security line was short, at least."
Cons: "We arrived two hours early to the terminal, there was a giant line, that took over an 1 hour to get hour to get to the front of. Then when it came to checking my bicycle it was a giant ordeal that took over half an hour before we were able to go to security. They kept on saying I needed to do that ahead of time and that their systems were down. Checking a bicycle for me has never been a big deal with any other airline. We made he flight with out much time to spare."
Pros: "The flight attendant was helpful in confirming that my connection gate was C14."
Cons: "I only had 45 minutes between my Washington DC flight and my flight to Frankfurt and the flight to DC was delayed by a few minutes. Because the carry-on baggage had to be checked it took extra time to get my bag after the plane landed and my connecting gate was in terminal C (I arrived at terminal A), so I barely had enough time to get there, even when walking at full speed and not stopping once along the way. This was too short of a time between the two flights."
Pros: "the flight was on time"
Cons: "After flying Lufthansa from Frankfurt to San Francisco this was dissapointing,old plane,service was just soso."
Pros: "Yeah Everything well organized"
Cons: "I believe so"
Cons: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Pros: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Cons: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Cons: "Flight was delayed for 4+ hours"
Pros: "Very friendly crew"
Cons: "In-flight system had some errors"
Pros: "The sear was messy they didn't clean it it was full of pieces of bread."
Cons: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Pros: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Cons: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Pros: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Cons: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Cons: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Pros: "The seat was very comfortable."
Cons: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Pros: "Not much, seats are super uncomfortable"
Cons: "Better code sharing with KLM"
Cons: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Cons: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Pros: "Entertainment system failed repeatedly."
Cons: "Entertainment system failed repeatedly."
Cons: "We had a short delay"
Pros: "The comfort of the flight snd kindness of the crew."
Cons: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Pros: "crew great comfortable"
Pros: "Food and wine. Entertainment."
Cons: "Sat closer to water closet. Maybe more air freshener in there."
Pros: "Very little"
Cons: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Pros: "Crew was nice movie selection was good."
Cons: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Cons: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Cons: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Pros: "Quick and efficient not lying more to say or critique."
Cons: "Coffee and a bread roll as a snack??"
Cons: "Engine noise in the cabin is loud."
Pros: "Flight on time"
Cons: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Pros: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Cons: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Pros: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Cons: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Pros: "Onboard crew was friendly. Dinner was good"
Cons: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Pros: "Great food (Economy class). Good Service"
Cons: "Not enough bathrooms on Economy class area due to aircraft design."
Pros: "That flight have been short"
Cons: "Fly attendants have been in hurry when they served snack"
Pros: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Cons: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Cons: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Pros: "What’s not to like!"
Pros: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Cons: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
Cons: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Pros: "Always like Air France. They are in tune with keeping the traveler updated."
Cons: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Cons: "Air France lost my luggage and they can't find it in the computer system."
Pros: "Not much."
Cons: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
Pros: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Cons: "TV was too slow."
Cons: "Clean. Courtesy of staff on plane."
Pros: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Cons: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
Pros: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Cons: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."
Pros: "Cheap aircraft, not even headsets"
Cons: "Dirty aircraft, I expect more when I pay a lot"
Pros: "Other crew members were very polite to us, in particular a younger tall woman."
Cons: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
Pros: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"
Cons: "Wheel chairs for my ill and aged parents was not provided"
Pros: "Spacing was ok"
Cons: "Scents. Perfumes. Products that have scents that irritate airways. Not good for asthma and allergies."
Cons: "Stop losing my luggage and stop charging for food."
Cons: "Connector was late so I’m stuck in London til tomorrow"
Cons: "The breakfast croissant filling was disgusting!"
Pros: "New plane and good service"
Cons: "Delayed 1.5 hours."
Cons: "Flight was delayed. Poor food offerings, no entertainment, minimal leg room, rushed and cramped boarding process."
Pros: "boarded and landed on time. staff was nice."
Cons: "i slept this whole ride so i don't have much to stay that was bad! Most of it just didn't apply to me!"
Cons: "Are you kidding me? Plane was delayed and we miss the next plane. We were in airport 14hr. Still in London."
Cons: "Possibly cleaner toilets......"
Pros: "Food and entertainment was good."
Cons: "The flight was delayed over and hour and then we waited on the tarmac for about 45 minutes, all the while having to keep our shades open and the cabin was hot."
Pros: "Crew in club was excellent. Could not ask for more."
Cons: "Ground staff absolutely unorganised and rude. Boarding a complete shambles. No announcement, no group and priority boarding. This resulted in us losing our a slot and the flight to be delayed by almost an hour. One would think they have never boarded a plane before."
Pros: "Very room seats."
Cons: "They even charge for water."
Cons: "British airways new I'l be late , they could send someone to pick me up from the security point, so I could have been on time."
Cons: "There was no food or movie"
Pros: "I managed to get onto an earlier flight than anticipated when my original flight to Milan was canceled. The flight went well and service was certainly completely acceptable. I don't recall many details more than two weeks later."
Cons: "The exit row seat available on the rebooked flight was a middle seat, and I can't really complain since I did get the extra leg room I originally booked. I didn't like the length of time I had to wait at Heathrow, however, due to the canceled flight. It was several hours! My apartment rental landlord and I were both inconvenienced somewhat by the late evening arrival when an early afternoon arrival was initially scheduled."
Pros: "Both flights were on time. Funny comic relief safety film kept my attention. Friendly cabin crew member gave me a hot tea for free."
Cons: "No breakfast served in economy to my disappointment, there was no mention of that when I booked with Kayak. The seats are not too comfortable, with little legroom. The BA app did not show gate information when I needed it."
Pros: "A380 is a great plane"
Cons: "entertainment system stopped working and would not reset correctly"
Cons: "I paid for TWO EXTRA suitcases for my flight. I carefully packed and weighted them in advance. The "lady" on the counter made me remove one jacket and one pair of boots from each suitcase because it was GRAMS over the limit. Grams those that my hand scale did not accuse at all. The following customer right after me had KILOS OVER the limit (almost SEVEN) and were not flying business or first class, regular economic class just like me. And they did not had to remove a thing from their extra heavy suitcases. What is the company criteria? Anyway, I bought me another return flight on OTHER airline and simply lost my return flight on BA. I am never flying this horrible company again."
Pros: "British Airways service is unflaggingly polite and professional."
Cons: "I was charged two bob (2 pounds) for a cup of very poor coffee. No airline in my life ever made me pay for a cup of coffee."
Cons: "Bumpy but not BA’s fault"
Pros: "Pleasant staff, trying to put a brave face on standards they know are slipping"
Cons: "No breakfast, no snacks, tired seats, poor entertainment , dreadful food (and I LOVE airline food!)"
Pros: "All the normal stuff of flying domestic."
Cons: "The way that my brand new suitcase was damaged on the flight and BA just said that handles are excluded from bag damage. Thus, they can do what ever they want with your bag's handles, manhandle it and not take any responsibility. My suitcase was clearly damaged by the way it was handled since i booked it in till i received it again and they just said sorry...there is nothing we can do for you!!! Now that is is poor customer service."
Pros: "The boarding process was smooth and the crew was amazing. Not only the pilot kept us informed but also the crew was outstanding, very helpful and hardworking."
Cons: "The entertainment system failed as soon as we departed. They reset it for the entire plane but it didn't work for some passengers. Fortunately, mine worked well but I would not have survived such a long flight without the entertainment offered, so I can only imagine how painful it was for those affected. I know this, in hindsight, is a silly problem, but when flying it's important to have options, especially for an 11-hour flight. The crew handled it fantastically, by the way."
Pros: "There were no passengers in middle seats. I liked the M&S food for purchase, although they ran out of sandwiches by row 10."
Cons: "I made the connection from T3 to T5; my bags didn’t, again, BA!"
Pros: "The Aer Lingus staff are brilliant!"
Cons: "Nothing to report"
Cons: "We waited 3 hours in the airplane before they would take off, first because they said there was a line for the taxi gate, then they said something was wrong with the airplane they needed to fix it. Shouldn't they do maintenance before they load a plane?"
Pros: "It was a smooth landing."
Cons: "Do difference between business and coach except no one in the middle. Same seats, same everything. Save your money."
Pros: "Nice, smooth flight, no complaints."
Pros: "I loved the on-demand entertainment which starts as soon as you board the plane and continues all the way into landing / taxing to the gate."
Cons: "The system would not allow me to check-in / get my boarding passes 24 hrs prior to barding, which basically left me with a middle seat all the way to Seattle. I considered this a terrible process and didn't get a good explanation why I was blocked from doing my check-in online."
Pros: "Pre flight information, checking in online & self baggage drop."
Cons: "Flight delayed, sat on runway for 30 mins with no explanation. Not very comfortable, cramped. Can't pay for refreshments with cash."
Cons: "Very uncomfortable seats and dated entertainment system"
Pros: "Very cold but otherwise wonderful! Friendly, calm crew. Well done."
Cons: "The check-in personnel refused to allow us to check bags until 90 minutes before the flight, then delayed that time three more times. This caused a real scene with nearly one hundred people standing around the check-in counter waiting to put their bags on the conveyor belts. The flight, which was delayed multiple times--once due to the ground personnel at Orly not turning in the paperwork for the flight--eventually took off, but the cabin crew seemed confused the whole time. We asked for Landing Cards, but they told us we did not need them, when in fact we did. That extra delay at immigration caused us to miss our connecting flight! Since half of the plane was connecting in Heathrow, why didn't the crew suggest that those staying in London wait on the plane until the connectors had a chance to disembark?"
Cons: "Our bags were lost. Only water was offered."
Cons: "1) Tiny seats 2) Rude service in the airplane and rude customer service in the airport boot at British Airways 3) Lost my flight to JFK as the transfer took forever 4) Accommodation after the airline screwed up was little to nothing."
Pros: "Ease of boarding, no fuss no muss. Premium economy worth the price"
Cons: "Kosher food was frozen - inedible. Chicken dry. Worst meal ever on a plane"
Pros: "Safe flight"
Cons: "Very poor service. Did not offer drinks. When asked for drinks the crew said they are doing duty free and did not serve water or drinks."
Cons: "Heathrow connecting gate announced only shortly before flight, thousands of connecting passengers kept in a central holding pen like cattle flight: have to pay even for a cup of water"
Pros: "Flight was on time"
Cons: "No preferred boarding for business class. Business class seat was exactly same as economy Food option was not good"
Pros: "the only somewhat helpful person was the customer service attendant that i called the day before i flew who tried his best to be helpful after the worst flying experiences i have ever had"
Cons: "the lack of anyone willing to assist me in the airport, over the phone, online. i was not able to check in had to call customer service several times because i was getting hung up on or told that nothing could be done to check me in, issue me boarding passes or just answer general questions. Went to the airport 3 hours prior for a transatlantic flight like recommended (6:45). The attendants showed up to the desk at 8, with no sign as to when they would show up even though the desk was getting called constantly starting at 7am. was told that in dublin we would have to check in to flight and we would be assigned seats then. even thought the attendant printed our boarding passes for the connecting flight but did not give them to us. When in dublin was told that we had already been checked in and we could have been assigned our seats in madrid by the connections desk. When talking to others on same flight they told us they were allowed to checkin into all flights and had no issues at the airport"
Pros: "Crew very friendly. I wish I would have written down her name."
Cons: "Boarding process was disorganized. Several flights boarding at same time hard to hear. No visible issues related IT issue."
Pros: "Everyone please read this carefully before flying with British Airways - we will be taking this further as customer service is appalling!"
Cons: "British Airways overbooked the flight so we missed it and the next one due to system failure. We then were trapped in the airport (Heathrow) for the entire day. They 'allowed' us to leave the airport nine hours after we got there but unfortunately there were no trains, planes or buses going to Milan until midnight. After we searched for two hours to get to Milan we found one but had to spend nine hundred pounds to get a flight with another airline to get to my friends wedding. They lost our bags so we had to borrow clothes for the wedding from friends which was so embarrassing! We then continued our trip and they still have not returned our bags seven days into what was going to be the holiday of a lifetime. Not only have they ruined the trip for us both, they have cost us a bomb as we have had to buy clothes as we go."
Pros: "nothing to be noted"
Cons: "late departure"
Pros: "This was maybe a regional carrier, the flight was a bit more mundane compared to the wide-body crossing the Atlantic, however, there was nothing to really complain about. Boarding was a bit of a madhouse, but in the end not too eventful."
Cons: "We booked a wheelchair transfer from the connecting flight, and BA refused to provide the service. My elderly mother in law with limited mobility was left alone and stranded at Heathrow and was only assisted by fellow passengers (NOT BA staff). Unbelievable."
Pros: "The crew was outstanding and really tried to make the fight bearsble"
Cons: "Not too much. The food wasn't bad either!! I really like flying Birtish Air"
Pros: "Easy to upgrade at gate, though I had to ask twice."
Cons: "- horrific food. not even consistent w economy food on gulf airlines. - drab interiors - old aircraft - tiny business class seats - malfunctioning / sticky controls - extremely overpriced."
Pros: "The folded pizza was awsome. Lots of room was very comfterable."
Cons: "The crew was very rude."