Everything is so perfect!
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Premium economy is so nice.
Left late I am glad I did not have a connecting flight
The plane boarded late but they would not give anyone an estimate as to when they’d be boarding to allow people to go to the nearby lounge. The in-flight crew was awesome, and the premium economy is well worth it. Wish they allowed purchasing of business class upgrades, only allowed with points. Food on this flight not as good as their usual. Not many new movies to watch. Overall comfortable flight
Cons: "American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas...."
Pros: "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
Cons: "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
Pros: "crew was professional, attentive and polite"
Pros: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Pros: "The crew was excellent."
Cons: "We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate."
Pros: "The staff are really nice helpful and respectful."
Cons: "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."
Pros: "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
Cons: "Nothing. All was great"
Pros: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Pros: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
Cons: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
Pros: "If I could give the crew 10 stars I'd ask to give em 20 cause they wer AMAZING. So nice and polite i enjoyed my flight so much. They wer very attentive and always smiling. Simply lovely."
Pros: "Nice leg room and excellent head phones nice crews"
Pros: "Lots of room, generous checked luggage policy, great airline."
Pros: "Great airline, roomy seats and they don't nickle and dime you like other airlines."
Pros: "The drink which call Kiwi which taste was so nice."
Pros: "The flight attendants were amazing, caring and helpful."
Pros: "All their employees were very polite and it definitely stood out."
Cons: "Coffee just didn’t taste good to me. But they had wine, so not a big deal!"
Pros: "So much food, great leg room, very comfortable and clean, kind and attentive staff"
Pros: "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
Pros: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Cons: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Pros: "Seat spacing good for economy food was good"
Cons: "Movie Selection"
Pros: "Nice and quick flight, had a free space next to me on plane"
Pros: "Always a good crew .. they go out of their way to make sure you are comfortable."
Pros: "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
Cons: "No food offered, not even a biscuit, only very basic drink selection."
Pros: "Airplane is well kept. Snacks are available near the beverage area."
Pros: "The food was excellent and the stewardesses were extremely attentive and helpful."
Pros: "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
Cons: "The meal and dessert were served at the same time. Too much food all at once."
Pros: "Boarding was orderly and crew was nice and polite."
Cons: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Cons: "Not anyone fault but I wish seating was better fitted in economy for taller people"
Pros: "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
Cons: "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
Pros: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
Pros: "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
Cons: "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."
Pros: "Friendly staff"
Cons: "Only a small bread í offered for breakfast for a 7 night flight. Expectation is to have a standard flight breakfast."
Cons: "My seat was not comfortable and it was uncomfortably warm."
Pros: "JAL is curteous and professional. They had a flight attendant dedicated to helping me and my infant daughter and provided bassinet and assitant with luggage during the flight. Totally different experience from American carriers like United who treat you like cattle. I hope I can fly with JAL again soon. They are incredible. I was super satisfied."
Pros: "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."
Pros: "This was the first leg of 3 flights back to the US and it was great!"
Cons: "There was nothing bad about this flight."
Cons: "The DC China Embassy web site clearly states that a valid APEC Business Card can be used in lieu of a Chinese visa. In spite of this I was denied boarding by JAL. It turns out the system is not fully in place, and eventually I was issued a 10 year multiple entry visa by way of apology. JAL did not waive cancellation fee, and I suffered considerable economic damages."
Pros: "JAL crew member were very nice and food were awesome!! But I was very scared this time, because airplane was shaking for long time..."
Pros: "The crew were cooperative and the supplies were good"
Cons: "The chairs were not comfortable and the toilets were so dirty"
Rude gate staff, not much service on plane
Cons: "The seat, the food, the services, the boarding could have been better!"
Pros: "The second flight was perfect."
Cons: "No vegetarian options at all without advance notice."
Pros: "Crew are great. Plane is cool, A380."
Cons: "Connecting flight is in a hurry, time is tight."
Pros: "Food and professionalism, were excellent, had a good stress free experience."
Cons: "Had issues with unusual plane noise."
Pros: "Crew was great food was great flight was safe"
Cons: "More room"
Pros: "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
Cons: "Seats of any airplane could use improvement on comfort. But comfort was good."
Pros: "good service"
Cons: "Seats a little cramped"
Pros: "Very clean aircraft."
Cons: "would not accept my confirm check in on line"
Pros: "Great legroom. Food better than last Korean Air flight a few years ago."
Cons: "Changed to smaller aircraft, last row in the aeroplane."
Pros: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Cons: "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."
Cons: "Everything great but delayed waiting on another flight."
Pros: "Great customer service. Flight attendants showed passengers a lot of attention. Well done."
Cons: "The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!"
Pros: "The food was very delicious on this trip. I had the seafood dish. Very tasty."
Cons: "The movie selection wasn't that good. I was hoping to see the latest Star Wars movie."
Pros: "After waiting for 5 hours on the airport, was happy to get in the plane. Business lounge is mediocre and over crowded."
Cons: "Flying form LA Had to wait an hour in the air pane for a gate to be assigned in Seoul. It was due to weather issues but crew was not very informative. Connecting flight was delayed by four hours and crew was not sure Did not inform when the flight will leave. Passengers from another delayed flight gathered around our gate and blocked us from entering boarding our plane. They were demanding that our flight should be canceled and didn’t let us board. Security was present they were taking notes but never intervened. This is the first time I have experience this type of chaos on an airport but from the signs posted, it appears that it may be normal situation and this airport. Didn’t expect I will have to push through a mob to board the air plane."
Pros: "Nothing. You have the worst customer service ever. I will never ever use you. Terrible exoerience"
Cons: "All of it. You could not have cared less about ne. Made me miss all my flight due to your moronic staff."
Pros: "very accommodating for handicap"
Pros: "Entertainment had a wide variety of choices. The food that I could eat was delicious and served with REAL silverware on REAL plates and cups. Amazing. The commitment to the environment and style is truly outstanding."
Cons: "I have a severe food allergy, and all of the dinner options had the food I was allergic to. BUT! They were willing to give me a bunch of little foods to make a whole meal, and were truly sympathetic to my plight. I'd fly with them again"
Pros: "Everything (the comfort, the crew, etc.) was first rate and the flight was on-time. You cannot ask for more. One tip---check in on line and you can afford the lines at the counter."
Cons: "No complaints."
Pros: "Good service and on time"
Pros: "Again plenty of food and beverages."
Pros: "The flight was comfortable and on time. Nice seats, and the staff was very helpful and kind. Overall great experience with Korean Air. I definitely will be using their services again in the future."
Cons: "The food was not the best in my opinion, but it was hot."
Pros: "Ground staff at JFK did a great job changing my seat assignment - that was really appreciated."
Pros: "seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage"
Cons: "Food was just okay."
Cons: "There is no information of ticket before issue the ticket, so I face the trouble.. finally my wifr lost return ticket"
Pros: "Comfortable seats, good meals, able to enjoy a few good movies"
Cons: "Can't book seat prior to check in"
Pros: "The selection of fellow PAX, the cabin staff"
Cons: "Concorde was better"
Cons: "fleas bite me & my hubby what U think?"
Pros: "The crew and entertainment."
Cons: "I didn't like my seat, no place to put my things, like a seat pocket. No complimentary water bottle like in the previous flight. The food choice I wanted ran out. The choice left was not good."
Pros: "This was my first experience with Korean Air, I was very impressed. I would definitely fly with them again."
Pros: "I am giving my flight from Seoul to Bangkok 5 stars because the crew were just lovely. They were kind, attentive and ( shock) seemed to want to be on the flight. Too often nowadays it seems as if we( the paying customer) are nothing but a huge annoyance to the flight crew for daring to sk for a blanket, need a drink or to have to use the facilities. We had a screaming child in the row ahead most of the flight and one of the flightees went so far as to walk the toddler in her arms around the plane to help smooth her. The food reminded me of airlines meals years ago with a served roll and butter, main course ( beef with potatoes and veggies) , a tofu and soy sauce side and ice cream for dessert- no plastic silver wear here, proper solid stainless. Lots of juice and water on offer all flight and beer, wine etc with meal. American carriers should take a leaf out of this airline's book!"
Cons: "Seats are cramped but manageable."
Pros: "Foods was over expected. We thought to get only snacks and drink coz it was an hour flight. But they served fish meal."
Cons: "Small room for resting our legs. So tight for foreigners. No entertaining on flight."
Pros: "Everything was good except the space for reclining."
Cons: "My seat needs to go back further so I can sleep. Maybe about 3 inches."
Pros: "Spacious seating. I didn't feel crowded. The food on the plane was pretty good too. No complaints. All of the stewardesses were giving a friendly "sawasdee" when we got to Thailand. They provided headphones to each passenger and a pillow as well."
Pros: "Overall, the flight back from Seoul to Atlanta was better than our previous experience. At least this time the flight attendants were more attentive and prompt to ask if you need anything. Entertainment was good and so were the meals. I appreciate the two meals and beverages."
Cons: "Seats are just uncomfortable (not enough cushion and no back support) and the little extra space is not noticeable after so many hours sitting in a long flight such as this one. The lavatories could use a cleaning sometime along the flight. Our flight was packed so after so many people using them, they were not looking or smelling their best. Tickets are expensive. It was also warm most of the time."
Pros: "Cleanliness of the restroom and hospitality"
Pros: "Boarding process was pretty smooth. Food was OK and the on-flight entertainment was good. I liked having the camera on the plane where you could see over where we were flying as well as the frontal camera. Also liked the map views."
Cons: "I had heard so many great comments about this airline and overall airlines traveling abroad. Yes the plane looked nice and the flight attendants looked flawless, but I had no luck when it came to the flight attendant that was in charge of my isle. She was not friendly, and gave me a judgmental look when I asked for a refill for red wine. Tickets are very expensive and I'm sure most folks using this airline have made lots of efforts and sacrifice to be able to pay for their trip. Such was my case, as I was on vacation with my sister and had been planning for this trip for a very long time. Seats were very uncomfortable and it was warm inside the plane the whole time. in the end we got to Incheon safely and on time, and I guess that's what matters..."
Cons: "Great flight, great flight staff."
Pros: "Crew service is excellent!"
Cons: "The seat is really cramp and tight!"
Cons: "Very uncomfortable seat. A bit rude flight attendant."
Pros: "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
Pros: "The crew was excellent & seats were comfortable"
Cons: "Better boarding procedures. JAL is better."
Pros: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Pros: "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
Cons: "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
Pros: "Service, entertainment , drinks, everything! Very good!"
Pros: "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
Pros: "Really good service."
Pros: "The service was exceptional"
Pros: "Service was great"
Cons: "Sound on entertainment system did not work"
Pros: "Great crew and comfort for economy class."
Cons: "Food could be better"
Pros: "The stewardesses were kind and courteous, attending to every need with a smile."
Cons: "Not vegan/vegetarian options for meals. Also if you are able to upgrade from economy seating, do so! Your legs will thank you for it. L"
Cons: "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
Pros: "I liked how much leg room we had. I also liked the movie selection and the food."
Cons: "It would have been nice to have water more frequently during the flight."
Pros: "Food and services were great"
Cons: "There were not a lot of selections on the TV."
Pros: "Food was good and staff were very helpful. The boarding zone in economy class were easy , it started from the last to the front."
Cons: "Check in was a little bit confused, we arrived 5 hrs. Before our departure thinking that we can check in our luggage so we can rest in the gate area, but we had to wait 3 hrs to open the check in counter."
Pros: "Excellent service."
Pros: "Great service"
Cons: "A bit warm"
Pros: "Service, Cleanliness and Overall Quality"
Cons: "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."
Pros: "The seat, service and food..all is great as always."
Pros: "didnt make it to tokoyo"
Pros: "I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s."
Cons: "It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open"
Pros: "More space than usual between chairs. Crew is friendly."
Cons: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
Cons: "I'm still stuck in LAX"
Cons: "Seats in economy were narrower than Eva Airlines"
Pros: "Good price"
Cons: "Stink in the plane"
Pros: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Cons: "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
Pros: "the place. new. lots of space for the legs. air inside the plane was better than others."
Cons: "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
Pros: "Ease of boarding; large overhead bins; relatively comfortable seats"
Cons: "Packed plane - every seat taken"
Pros: "The crew is awesome and food is quite good"
Cons: "Seat is terrible it's more like domestic flight than international, boarding is terrible because we have to take a bus by standing from terminal to flight"
Pros: "Great airline!"
Cons: "some of the gates can be long walk"
Pros: "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
Pros: "All staff were very helpful and polite!"
Cons: "Food was disappointing for business class ticket. Seats did not recline all of the way."
Pros: "Courteous and friendly staff, clean aircraft and on-time schedule."
Cons: "There was nothing I did not like."
Pros: "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
Cons: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
Cons: "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
Pros: "Good Business Class, will fly them again. Excellent service."
Cons: "No meal served upon take off, snacks only."
Pros: "Everyone is super nice."
Pros: "I have two flight which is United and ANA. I love ANA so much especially the food!! And the crew!!!. The food is the best! I love it!! And the crew is so friendly, professional and lovely."
Cons: "So far I don't have"
Pros: "I liked the food and the personal television you get. You can play video games on it which was cool."
Cons: "The wifi cost $20 for the whole flight. Pretty expensive compared to other airlines!"
Pros: "Early arrival. Crew very good."
Cons: "Lack of seating choice. Standby tickets issued at Dulles 15 hrs ahead of flight. Tight transfer time."
Pros: "Check in was easy and staff and crew were very polite."
Cons: "Headphones didn't work well. We had pre-ordered a child meal 24 hours in advance but did not receive it."
Pros: "the crew was friendly and efficient."
Cons: "The controls on the seat were hard to work. The seat itself was old-style. The food was not appetizing. I didn't use the entertainment system."
Indigo carrier didn't even get to board from concourse itself during Doha's hot temperatures. It was a bus transfer. The right door of flight was used for wheelchairs and 4 wheelchairs had to wait for 30 minutes in the loading vehicle cabin without AC. Staff I'm this loading cabin didn't wear mask. Flight didn't run AC , air filtration and ventilation system until it took off to save money. Around 10 people I know got detected covid positive because the air filtetaration and AC system was turned off.
The seats are horrible. Just plain uncomfortable, they have made the seats small and if we recline, the person in the back complains.
0nline Check in experience was worst so far. Impossible to change preassigned seats so that the three family members to sit together. Kept asking for payment. Finally a kind check in supervisor intervened to seat two the three together
Will advise not to travel in Qatar airways find another airlines avoid this Qatar airways
Transfer in Doha was not easy. We didn’t have any breathing room and we had to rush. We had to a bus for transfer and another bus to board the connecting flight to Chennai. That was bad approach and difficult for older people to climb the steps.
The flight attendant from SFO to Doha was amazing and so eager to serve
Qatar airways Customer service is terrible in some countries especially in Iraq, very unprofessional, helpless, and very rude!
Cons: "If the police and security in the airport respect the people more!"
Pros: "Good crew. Nice flight. Newer equipment."
Cons: "The transfer process was a little burdensome."
Pros: "I would have appreciated that with ALL required paperwork, my stay at check in point would have lasted a little less than two hours I spent standing and waiting for a feedback."
Cons: "Updating clients and offering a seat if it’s a long wait could have improved the situation. It is on reception that the business gets its impression. Thanks."
Cons: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Cons: "Best flight ever and I recommend to have it again in the future"
Cons: "Again very impressed with Qatar Airways service on the board"
Pros: "The crew is always very professional."
Cons: "The inflight entertainment was down for 2/3 of the people flying. And it was a 14 hour flight... :/"
Pros: "Great service with very friendly crew who pamper you all through the flight. Delicious food served at the time you like. Also, the Q Suite design is very comfortable, private & flexible."
Cons: "Flight was delayed 18 minutes & disembarking was not direct but via bus."
Pros: "Crew were so good"
Cons: "Everything is good"
Pros: "Everything was just average to poor."
Cons: "Baggage was not handled properly. Food is just average. Crew looked very tired, they are probably too much overloaded with work and the airline has poor scheduling of shifts for their crews."
Cons: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"
Pros: "Staff on the plane is fantastic."
Cons: "No option to pick a seat in economy class."
Pros: "Amazing airlines. Lots of food and snacks. Because of a long layover they even got us a hotel room for free!"
Cons: "Very strict luggage rules, even flying international we were only allowed a handbag on board, not our carryon"
Cons: "Same as above."
Pros: "The service on our flights was wonderful! Qatar is the best airline that I’ve ever flown on."
Pros: "another whole row to myself which meant i slept for most of the flight. food was ok, not as good as on the first flight."
Cons: "headrest is no rest at all, very uncomfortable as it does not adjust other then up or down."
Pros: "I was met with a warm smile which made me feel welcome. The staff were friendly and professional. Even though it was a full flight, I did not just feel like a number, top airline. I will choice them again."
Pros: "very courteous flight crew"
Cons: "baggage took along time to come business class luggage came after economy"
Pros: "Excellent crew and plane. Not very crowded."
Cons: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Pros: "inflight and qatar airport crews were accomodating eventhough there were backlogs due to delays caused by snow storm."
Cons: "The Ground crews in boston airport were not accomodating."
Pros: "All around a great experience."
Pros: "The Qatar Airways price."
Pros: "The service and the food were amazing!"
Pros: "Food is really good and you guys also have options for vegetarian people as well."
Pros: "I like the extra space between the seats that most of their airplanes had; the exception was, I think, the 767. The crew went above and beyond to take care of your needs and always had a smile on their faces."
Cons: "The check-in process, leaving Bangkok and leaving Doha, was horrible. Why do I have to wait until 3 hours before my flight departs to check-in and get my boarding pass? This made for long lines and took about 2.5 hours to get a boarding pass in Bangkok"
Cons: "horrible customer service at Doha Airport"
Pros: "Even in coach the service is great. The crew is professional and courteous. Food is great too!"
Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Pros: "food was decent and the staff on the plane were pleasant."
Cons: "Qatar airlines blatantly lied to me on several occasions and treated me like I was dirt. They lost my baggage and re assigned my seat several times each time pushing me further back into the plane and eventually putting me into a crowded row when the plane was virtually empty."
Cons: "The seat didn't have any inflight entertainment"
Pros: "Very kind and helping crew.. professional and helpfull"
Cons: "I dont have anything to complain about"
Pros: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Cons: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Cons: "1- Flight from Delhi to Doha was very late, which made it chaotic for us to catch our connection at Doha 2- Entertainment choices were very limited"
Pros: "It was the first time using Qatar Airways and I'll continue doing so in the future."
Pros: "the crew, the comfort, the entertainment."
Cons: "My first time on Qatar, I'd heard only good things. The food was surprisingly bad, tasteless or bad tasting. Sure I'd take Qatar over most other airlines, but it seems maybe there are cutting corners on their food."
Pros: "The flight was comfortable. The flight attendants were pleasant and attentive."
Cons: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Haven't flown Delta in years. Very impressed by all aspets of their service. Flight was on time, efficient crew, comfortable seating, etc. Loved the text updates on luggage, eta's etc.
Maybe because I finally got to New York many delays on the flight. Very disappointed that a survey wasn’t sent out on my my trip out to Milwaukee on August 5-6 debacle. Which flight stranded on tarmac 4 hours then couldn’t get a straight answer to book a flight to Milwaukee. Spent 4-5 hours trying to get flight to Milwaukee no sleep then to finally get a flight with only 2 hours of sleep . No answers why prey flight was canceled and no help at JFK GETTING LUGGAGE & REBOOKING FLIGHT. . This was just the tip of the fiasco!!!!!
Full flight. Gate ckd my carryon. Little rough. Flight early.
I gate checked my carry on bag. Upon deboarding the luggage was on the top shelf of a cart since we didn't have a jet way. I asked the man standing by the cart if he could help me get it off. He told me that i could get it off myself. I'm 72 yrs old. A little help would of been appreciated.
Missed our flight the first time because security and customs in Paris were out of control and took us an hour to get through. Arrived at the gate and had to reschedule. Was informed it was our fault we missed the plane, they did rebook us, but for a flight almost 11 hours later.
Pros: "The aircraft was extremely clean. Crews were helpful and patient with passengers as they boarded and asked questions."
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Pros: "Service was fast"
Cons: "Better seats"
Pros: "Very punctual! We arrived on the exactly time as estimated."
Cons: "Very poor snack options"
Pros: "Most humorous crew I have had in a long time. Had regular beverage service, coffee service and a water service!"
Cons: "I can’t think of a thing."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Cons: "Good stuff."
Pros: "comfort plus really makes a difference"
Cons: "include at least 1 checked back with comfort plus or some kind of discount."
Pros: "Crew was great, comfortable and clean"
Cons: "One plane didn't have TV screens on the backs of the seats, which would have been nice for the 1 hr 45 min flight"
Cons: "Didn't I could pick my seat. I was assigned my seat. I like window seats. Either leg of the trip was a window seat."
Cons: "Unacceptable delays"
Pros: "Boarding was easy, plane clean, snacks good."
Cons: "Small plane but that’s not really fixable"
Cons: "Waited in the runway and then taxied forever"
Pros: "Quick flight"
Pros: "Attentive and friendly crew, great entertainment system"
Cons: "Flight left late due to problem with cleaning crew, seats are uncomfortable, snacks were stale."
Pros: "Very short flight. Not much to say"
Cons: "Not much to say"
Pros: "Uneventful and on time"
Pros: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Cons: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Pros: "Clean plane with nice navigable entertainment."
Cons: "Crew was chatty with each other & joking with one another but almost rude about serving us. Ran out of sandwiches for purchase at lunch flight & simply threw snacks at us. Made “ exhausted” comment about getting a lime wedge for a margarita & then went to rear of plane to chat with other flight attendents. Worse, we booked with kayak, but actually the delta/ Aeromexico flight was booked with vayama. When one flight changed departure time, we no longer had our great pre-selected seats & couldn’t check in online. We had to work it out with delta & then aero Mexico t. After 30 min on the phone we got the last 3 bavk row seats near the toilets & cackling, aging flight attendants. No reclining or real food made for a lousy 3 1/2 hr lunch flight. No apologies, smiles of sympathy. Just snacks tossed our way"
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Cons: "App did not work for entertainment."
Cons: "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
Pros: "The snack was nice."
Pros: "Everyone did try to be helpful but it seems that no one at Delta really knew anything that was going on today"
Cons: "The fact that I missed yet another connection because of a Delta issue. The difference is that this time there was not another connection for me to go to and I was told I would be provided a hotel in Atlanta which was not the case. I had to transfer to a flight 2 hrs away from my home only to still be on the floor of Atl airport because they are unable to appropriately de-ice planes."
Pros: "Online app to watch movies made the trip fly by. Pun intended"
Pros: "Boarding was good, crew was friendly and we were on time."
Pros: "Excellent service, God flight"
Pros: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Cons: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Pros: "It was quick and on time relatively smooth flights with little turbulance."
Cons: "Economy seats are too small you literally can't move your elbow without hitting the person next to you. And there was no point at which we weren't all touching legs."
Pros: "The plane was not so new or good"
Cons: "The plane and the atention"
Cons: "Missed our connection. Spent the night in Minneapolis. Luckily we had no urgent reason to get home to."
Pros: "Quick, efficient boarding. Good crew. Comfortable seats. On schedule."
Cons: "Board the back of the plane first"
Pros: "Flight was quick, Crew was friendly"
Cons: "Plane was older with no power connections"
Cons: "entertainment system had terrible touch response flight was delayed by 1.5hrs"
Pros: "On board crew was helpful and polite considwring our circumstances."
Cons: "Our flight was delayed 3xs (non weather) they said we would miss our connection (I didn't think we would) THEY rebooked a later flight. Of course we landed in time for our original flight. They refused to let us back on our original flight. Put me in touch w/ the help desk who after talking in circles admitted it was their mistake but he had no authority to help. FINAlly & only because others missed their flight we were given the option to go. Crew misplaced our luggage and sent it on a flight we were never supposed to be on, and the bad experience with delays of hours on end continued coming home. (Mechanimal non weather) WE WILL NEVER FLY DELTA AGAIN!"
Pros: "The crew, as always, were fantastic."
Cons: "Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays."