Jet Blue always has a comfy flight with friendly crew! I purchased an Even More Space upgrade and the extra legroom was cozy. Love the easy in-flight wifi too.
Flight left over two and half late was suppose to leave at 6AM. The flight left at 8:23AM, had to wait for the first officer to show up for the flight.
Pros: "This time NOTHING"
Cons: "Plane seats weren’t cleaned well. I wiped my chair, tray, window and wipe was all grey/brown dirty. Yuck! Very disappointing jetBlue. You used to be my favorite but no more. 2.5 hour of delay to pick someone special to board the plane. Ridiculous! 2.5 hour of delay and excuse was navigation not working you have to pick paperwork however picking paperwork took 1.5 hour? You think people will believe this while you get this special person to just walk in and board the plane on the (exit) seats 4 rows had been kept empty just for him. I demand my money back. Poor poor poor service JetBlue"
Pros: "The crew was amazing and I couldn't believe the pilot came out to help clean the cabin. The friendliest team ever!!"
Cons: "My second leg of the trio Orlando to Ponce was a nightmare."
Cons: "The delay was almost unbearable"
Cons: "My entertainment system wasn't working. Kept freezing and restarting. I was allowed ton switch seats, but the same thing happened on the others I tried."
Pros: "Seat super comfortable for the price"
Cons: "Delayed, delayed, delayed and no entertainment on the plane"
Pros: "JetBlue it have a lot more space for your and it was on time too but this morning the rain delay us a bit because they close one of the run way so it was not easy to get out"
Cons: "There was a 1 hour delay"
Pros: "Nice pilot -Jim."
Cons: "Multiple delays & gate changes"
Pros: "Excellent legroom"
Cons: "More smiles and friendlier attendants."
Pros: "The seats were great! Loved the legroom!"
Cons: "There were a lot of old movies in the selection."
Cons: "if a plane in 2019 isnt going to have outlets/chargers available we should be told that ahead of time."
Pros: "The baggage took an hour and a half to come off the plane. Very poor!"
Cons: "Chris Wolfe"
Pros: "Everything was good, no problems at all"
Pros: "How calm the staff remained in the face of many very tired and disappointed people"
Cons: "The flight had a mechanical issue but no mechanic was duty. the flight was supposed to leave at 5, we left at midnight on a plane flown up from Boston. We arrived at 3 in the morning which left me at 61 driving an hour home at a terrible time of night. I was afraid for my safety driving at that hour but they strung us along for so long there were no real opportunities to choose another option. Besides which my bag was stuck in the broken compartment and could not be retrieved. The flight, when it finally left was so cold that everyone was huddled down in their seats, the very senior lade next to me was pitiful. All in all a horrible experience."
Cons: "Arrived 10 minutes early, which can be that unusual, but waited on the tarmac because “the gate wasn’t ready”."
Cons: "I paid for extra space and there was none available on my flight."
Pros: "Sat on the runway for 50 minutes after a 35 minute delay. Was very uncomfortable. Not happy."
Pros: "Staff was professional. I had legroom too!"
Pros: "No turbulence"
Cons: "It was all good"
Pros: "We eventually got there"
Cons: "No communication, no direction. Over an hour late and it was handled so ineffectively"
Pros: "Liked eye mask"
Cons: "Couldn’t recline seat"
Pros: "Made up time"
Cons: "I think they should give the headphones and not charge."
Pros: "The crew was very nice"
Cons: "Delayed for 1hour + minutes to departure"
Cons: "The flight did not have enough headphones for in-flight movies. Our tv screens also did not work well."
Pros: "Space seating"
Cons: "Same movies going and coming back."
Pros: "Service Cleanliness Friendliness Ergonomic plane"
Cons: "Poor reception for entertainment"
Pros: "Weather and atmosphere in Orlando!"
Pros: "I didn’t die."
Cons: "The 6 hour delay. The over tired, but outright rude crew in both the airport and plane."
Cons: "Passenger behind me was throwing up the whole ride and the steward did nothing about it let it all over the island left the people around them"
Cons: "It was delayed because of an iPad, this should not be a valid reason to delay a flight"
Pros: "The crew made it very easy to be stress free so I was able to get some sleep on the flight back."
Cons: "The face mask on the overnight flight was great!"
Pros: "This has been my worst flying experience ever. I arrived to the airport at 9:30 pm for my 11pm flight. Long story short, I was told repeatedley by jet blue and tsa that there is no issue and that the flight was not going to leave without me. Ii ask several times that they please move me to the front to make it to the gate before closing. After being assures several times by tsa and jet blue staff i was okay, i finally made it to the gate and lo and behold, its closed,"
Pros: "Every single employee I interacted with was awesome."
Cons: "Over 5 hours in delay due to a maintenance issue. Problem wasn't discovered overnight when it was parked. Wasn't discovered until the next day. Had to wait for the delivery of a specific part and install it. I'm all for planes not breaking upon reentry, but the fact that the two flights were both subsequently delayed 4-5 hours each instead of bringing in a sub plane was inconsiderate. Now I've got a long drive home and I'll only get an hour of sleep before a 14-hour work day. So thanks for that, JetBlue"
Pros: "the comfort that comes with slightly more personal space. More room, safe, on time flights, and perfectly civil attendants is what most people are hungering for."
Pros: "The comfortable seating and in flight TV is just excellent."
Pros: "The crew was friendly."
Cons: "The boarding policy changes are confusing. No longer boarding from the rear of the plane and no explanation of how to board sooner without buying an extra space seat. Also the seats are less comfortable."
Cons: "limited choice for snack and very small portion."
Pros: "Friendly crew"
Cons: "The new boarding group policy is confusing."
Pros: "It was a comfortable flight Service was good."
Cons: "It started boarding late It also took e very long time to board The food service was not offered during the drink offer When they came back to take order most of the food options were gone This also happened on my out going flight"
Pros: "Information about length of flight and what to expect. Smooth flight"
Cons: "My tv screen didn't work"
Pros: "Crew were fantastic"
Pros: "Comfort Price"
Pros: "Boarding is smooth, flight is clean and on time."
Cons: "Not quiet enough AC. Cabin felt a little on the hot and humid side."
Pros: "On time departure and early arrival. Excellent cabin crew - very attentive and generous with snacks. Reliable free wifi."
Cons: "I couldn't get a seat assignment ahead of arrival at airport without paying for an Even More Space seat. Then I ended up in an exit row with no window. Not cool JetBlue. I'm a longtime True Blue member and MasterCard holder; you'll be hearing from me about this."
Pros: "Stewards were very nice and helpful. Especially Robert!"
Cons: "More than 2 hours delayed!!"
Pros: "Fast boarding, smooth flight"
Cons: "Seat back was a little work and dirty"
Pros: "I like the plane, the confirt snd it was a good flight even daparting more than two hours late, was was explained by the crew."
Cons: "As it was a domestic flight I think tha should have a beter service on board."
Great crew! Great plane and very clean!
they changed the plane to a bigger plane and my comfort plus seat was somehow downgraded to a regular coach seat.
Plane was EXCEPTIONAL CLEAN. SEATS SPACIOUS. CREW FRIENDLY, EFFIVIENT. WELL GROOMED
Cons: "Every seat sold. No social distancing. Mask rule not enforced."
Cons: "Cool AC, it was hot! AC barely working or set too low."
Cons: "IFE was not streaming movies, WiFi on but not loading"
Pros: "quick ontime boarding"
Pros: "Crew was very nice and plane was clean."
Cons: "I was exhausted and wanted to sleep on my late night flight but my seat did not recline (broken)"
Cons: "It’s perfect"
Cons: "Checking in was way too long, more than 45 mins"
Cons: "Staff at Pensacola airport not very helpful or friendly."
Pros: "Crew was snappy in getting people in plane and checking in carry ons since occupancy had been reached."
Cons: "Lack of adjustable headrest on seat."
Pros: "First class travel on express jets."
Cons: "First class travel is limited to bigger seat and snacks. I think hot towellete could be very nice."
Cons: "British Airways flight was carried by American Airlines. Planes were late, boarded one plane from the tarmac with no explanation, gate was changed 5 times without announcements. Will never fly American Airlines again!"
Pros: "Smooth flight and crew was very good."
Cons: "Seat comfort"
Pros: "Not much to like. When do we get bicycle seats that require us to pedal the airplane?"
Cons: "Baggage showed up on the wrong carousel. Baggage staff very rude. Manager was perfect but no way to update the display when things get screwed up. I think they can afford more staff. Bags delivered the next day while some folks had to wait two days."
Cons: "Only snacks available at 5am"
Cons: "waiting on runwat for 30 minutes"
Pros: "Meal and drink service was excellent"
Cons: "Economy plus is packed liked sardines and difficult to move from side to side. Also upgrade doesn’t include priority seating. It should be included in any seating upgrade."
Cons: "Boarding was haphazard"
Pros: "Staff at departure gate desk were great at announcing changes and relaying info regarding the delayed flight. Drinks were offerred although the flight was short. Flight attendants were friendly. My checked luggage arrived early and I was notified so I didn't have to wait."
Cons: "Flight was delayed."
Pros: "Flight attendants were the best ever."
Cons: "Entertainment set up was confusing and slow. Headphones didn’t work. Seat didn’t recline."
Pros: "The flight crew was nice and sweet for an early morning flight."
Cons: "We delayed in TUS on the runway and in LAX due to congestion at LAX. Nearly half of us had to sprint to make out connections. Luckily, LAX never launches planes on time. More a fault of LAX and it’s inefficiency than AA. Still annoying."
Cons: "Food was dreadful and plane was very cold and that was in first class"
Pros: "Entertainment options."
Cons: "This new low life category where you cannot even pay to be treated like a human."
Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."
Pros: "I travel a great deal and this service was an hour from my home. Now I have to travel 2.5 hours 1-2 times a week. So sad. I am a dedicated AA customer"
Cons: "I am soo sad they are discontinuing service"
Cons: "was seated between 2 to very overweight persons, the person in the aile side, extrememly heavy needed extension belt, plus removing the arm rest next to me and using great part of my seat. not a very comfortable situation and the plane was FULL, no empty seats"
Cons: "Coach seating is too tight"
Pros: "Beautiful new Boeing 777, comfortable seats. Smooth flight. Skillful landing. No delays."
Cons: "Nothing to eat - one cookie!"
Pros: "I lucked out, I was in a row alone, so got to stretch out and sleep for 3 of the 6.5 hours of the trip."
Cons: "The entertainment might have been good, but the touch screen system was extremely cumbersome andf it was hard to get a good overview about what was available and then when one thought one had chosen something, something else started to play. I tried to listen to classical music, but the cabin music was louder,"
Pros: "The flight was pretty quick; boarding and exit went smoothly."
Cons: "The plane was old (25 years), no power supply at seat, tight spaces, movies played in widely spaced monitors located over the center aisle."
Cons: "We boarded, sat on the plane for a while, backed up from the gate, then sat for a while longer. 3 hours later, we had to go back to the gate because we reached the legal limit they can hold us on the plane on the tarmac. Another hour and a half or so later, we finally took off for JFK. We missed our first connecting flight and the second connecting flight I was able to rebook."
Pros: "The water was clean"
Cons: "Everything else! We were first sold a British airlines flight, and then we got switched to American Airlines. I don't know if that is actually an okay thing for them to do. When we got onto to plane we were stuck on the runway for over 2 1/2 hours, where the outside temperature was 95 degrees and the AC in the plane didn't work. The delay was all due to a mechanical difficulty with the engine, this did not give us peace of mind when flying over the atlantic. while up in the air my newly wedded wife and I were hoping maybe we could watch a movie to help keep our minds off the creaking of the wings, the pool of sweat from the delay, and the grumpy flight attendants. Seeing as it was a 9 hour international flight, you would have expected some sort of entertainment. Maybe a personal TV.... nope. Maybe a community TV... nope. At least they have to have a radio....... nope. All we got were our two thumbs to twiddle. After a much needed nap. We woke up hoping maybe for a hot breakfast, but to put the cherry on top of some terrible ice cream, we got a mediocre cold breakfast. All in all I will not fly American Airlines again. I would happily and quickly pay double for any other airlines but them. It's such a poor reprisentation of our country."
Pros: "Service, good, comfort but most of all Price! Great but at $600 round trip from Orlando to Rome."
Pros: "The onboard entertainment options were great."
Cons: "I don't understand advertising an outlet at every seat and not providing converters from the European outlets on an American domestic flight."
Pros: "Flight was straightforward and crew were pleasant."
Cons: "The boarding process was not so good. It was a busy flight and they needed to put luggage underneath asking for volunteer, then after a certain point it was mandatory. I completely appreciate the need for it to happen, but it turned into caos. People everywhere stood waiting. My suggestion would be to have people who need to check baggage stand off to the side and continue boarding those who are ready to go."
Pros: "We boarded the flight pretty quickly"
Cons: "This elderly woman took long to put her baggage above so someone that was sitting a row behind my seat decided to take all of the overhead bin space, he definitely did not have a carry on size luggage and I feel that would have never happened if tsa would have noticed his carry on was too big"
Pros: "Nothing. AA is the worst airline. Period."
Cons: "Rude flight attendants, delayed flight (as always), just AWFUL."
Cons: "Self check-in staff at Seattle was not that helpful."
Pros: "Customer Service at SEA was great. we were checking bags directly to Madrid and they were very helpful"
Cons: "I had paid for a Bulk head seat Row 7. But since we had a in Cabin pet, my wife was moved down to Row 18 and a much smaller seat. I need to get a refund for the price I paid."
Pros: "- The boarding process went very fast and smooth for such a packed plane."
Cons: "- food was HORRIBLE. I asked for the chicken dinner and it was COLD and disgusting. There should always be a pasta option on a flight. Also, they ran out of red wine before dinner. - the staff skipped over me TWICE when handing out beverages. I had to remind them that I existed twice and they didn't apologize for skipping over me."
Cons: "Flights that long should have on board entertainments and food"
Pros: "The gate agent was able to find me another option."
Cons: "The phone agent was really bad at helping."