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Great service and on time flight.

Just wish sears would be a bit wider and comfortable. They are not bad but I am sure could be more comfy because I am not skinny.

Flight left on time. Pilot had a sense of humor.

Entertainment seemed canned

Delayed, poor info, no snacks, not even water. Lady at gate was rude. And unpleasant. Nobody kept us informed correctly and when we asked we were treated unkindly. Horrible experience with AA. Will avoid

No screens in seats or outlets for phones. Old planes. Never again.

Crew was very kind

Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan.

Free movies available in-flight

temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)

fast flight

Wi-fi sucks

Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable.

Very old plane, 767-300. The bathrooms needed a better and more thorough renovation.

Easy boarding and crew kind of ok.

There is a toilet for the main cabin right behind row 5. The door was constantly banging due to a long flight from Orlando to SFO 5hrs 23 mins. Very old uncomfortable first class seats with very little reclining due to the toilet being so close. Not good!!! No real entertainment unless you brought it with you. If this is the standard of United first class now think I will give it a miss in the future.

Flight was comfortable despite long distance

Food service could have been better timed as we had breakfast around noon local time

Check in at SFO was helpful.

Website not usable, perhaps because flight was booked on Lufthansa. Requirement to scan passport rather than enter passport number prevents being able to complete process. United wouldn't let me get a seat assignment til I was at the airport the day of the flight, inspite of my going to the airport the day before. United wanted me to upgrade and pay them more to get a better seat assignment.

Entertainment console was defective

No screens in seats or outlets for phones. Old planes. Never again.

Crew was super nice The plane was clean with a lot of power outlets, good WiFi, etc

We were almost an hour late

Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight.

Beat up baggage

Marti

fast flight

Wi-fi sucks

Boarding is as usual chaotic

The check in was well staffed and went smoothly and easily. Loved the large movie selection and picture quality.

fast flight

Wi-fi sucks

Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable.

Very old plane, 767-300. The bathrooms needed a better and more thorough renovation.

Free movies available in flight

Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible

The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking.

My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have.

Flight left on time. Pilot had a sense of humor.

Entertainment seemed canned

The seats in coach were too narrow for comfort...and I'm a medium size.

Delayed, poor info, no snacks, not even water. Lady at gate was rude. And unpleasant. Nobody kept us informed correctly and when we asked we were treated unkindly. Horrible experience with AA. Will avoid

No screens in seats or outlets for phones. Old planes. Never again.

Crew was very kind

Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan.

The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking.

My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have.

Boarding is as usual chaotic

Free movies available in flight

Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible

Nothing, the seats were really horrendous, the head rest was in such an awkward position that it was better to attempt to hunch over and try to sleep on the tray. The lack of leg room as well made it equally uncomfortable. Seriously, the most uncomfortable flight I have ever been on.

See above.

Check in at SFO was helpful.

Website not usable, perhaps because flight was booked on Lufthansa. Requirement to scan passport rather than enter passport number prevents being able to complete process. United wouldn't let me get a seat assignment til I was at the airport the day of the flight, inspite of my going to the airport the day before. United wanted me to upgrade and pay them more to get a better seat assignment.

Everything was okay. No complaints as such.

It took a while for the plane to take off after boarding.m

We took off on time and landed early.

This new Basic Economy is really awful. You have to check any carry on and you cannot pick a seat. I’m 6’3” and to be stuck in a window seat with two next to me is painful. There is absolutely no leg room if you’re over 5’10.

Not much food offered on a long flight.

Boarding is as usual chaotic

fast flight

Wi-fi sucks

Free movies available in flight

Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible

Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on .

Movie selection on long flights not impressive .

Crew was super nice The plane was clean with a lot of power outlets, good WiFi, etc

We were almost an hour late

Delayed, poor info, no snacks, not even water. Lady at gate was rude. And unpleasant. Nobody kept us informed correctly and when we asked we were treated unkindly. Horrible experience with AA. Will avoid

Nice crew

Flight was 55 minutes late leaving making me miss my connection home. Awesome.

Free movies available in-flight

temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)

Free movies available in flight

Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible

There was no rhyme nor reason for who boarded first

Boarding is as usual chaotic

Everything went smoothly, AND the flight was pretty empty so I got to spread out over 3 seats to sleep. A treat!

Nothing, the seats were really horrendous, the head rest was in such an awkward position that it was better to attempt to hunch over and try to sleep on the tray. The lack of leg room as well made it equally uncomfortable. Seriously, the most uncomfortable flight I have ever been on.

See above.

Flight was comfortable despite long distance

Food service could have been better timed as we had breakfast around noon local time

There is an insulation issue in the wall next to 35F...Wall was covered in ice cold condensation.

Great service and on time flight. Got a good comfortable seat with nice leg room.

The seats in coach were too narrow for comfort...and I'm a medium size.

Nice crew

Flight was 55 minutes late leaving making me miss my connection home. Awesome.

Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on .

Movie selection on long flights not impressive .

The check in was well staffed and went smoothly and easily. Loved the large movie selection and picture quality.

Not much food offered on a long flight.

Boarding is as usual chaotic

Free movies available in flight

Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible

Great service and on time flight.

Just wish sears would be a bit wider and comfortable. They are not bad but I am sure could be more comfy because I am not skinny.

Flight left on time. Pilot had a sense of humor.

Entertainment seemed canned

No screens in seats or outlets for phones. Old planes. Never again.

Crew was super nice The plane was clean with a lot of power outlets, good WiFi, etc

We were almost an hour late

Check in at SFO was helpful.

Website not usable, perhaps because flight was booked on Lufthansa. Requirement to scan passport rather than enter passport number prevents being able to complete process. United wouldn't let me get a seat assignment til I was at the airport the day of the flight, inspite of my going to the airport the day before. United wanted me to upgrade and pay them more to get a better seat assignment.

Entertainment console was defective

Crew was fine

I quit flying United years ago because of their poor management including delays and poor custimer service. I was stuck with United for these flights as my options were limited. Flight delayed, no surprise I guess. And now waiting for flight home that is delayed so I will miss my connecting flight.

We took off on time and landed early.

This new Basic Economy is really awful. You have to check any carry on and you cannot pick a seat. I’m 6’3” and to be stuck in a window seat with two next to me is painful. There is absolutely no leg room if you’re over 5’10.

fast flight

Wi-fi sucks

Free movies available in-flight

temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)

Marti

Free movies available in flight

Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible

Nice crew

Flight was 55 minutes late leaving making me miss my connection home. Awesome.

Crew was super nice The plane was clean with a lot of power outlets, good WiFi, etc

We were almost an hour late

Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on .

Movie selection on long flights not impressive .

Beat up baggage

Free movies available in flight

Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible

fast flight

Wi-fi sucks

fast flight

Wi-fi sucks

The check in was well staffed and went smoothly and easily. Loved the large movie selection and picture quality.