Pros: "Extra room and fast boarding"
Cons: "Way exceeded my expectations!"
Cons: "Brighter, kinder and nicer faces."
Cons: "Broken monitor and seat"
Pros: "The seats in Premium Economy are terribly uncomfortable and not worth the extra cost."
Cons: "The seats in Premium Economy are terribly uncomfortable and not worth the extra cost."
Pros: "The crew was amazing and seats were comfortable"
Pros: "See previous comments."
Cons: "See previous comments."
Pros: "The crew"
Cons: "One free beer"
Pros: "5 hours delay"
Cons: "5 hours delay"
Cons: "I really like more legs room and comfort and crew member were very good and helpful. Regarding food I say it’s just ok."
Pros: "The crew was nice, and they served plenty of drinks. They even give a free light meal on the JFK-LAX flight. Decent in-flight entertainment options and free WiFi for use with WhatsApp and iMessage only."
Cons: "There wasn't nearly enough legroom. The plane was an old 767; it would have been nice to have a power outlet too."
Cons: "Delta put me on an aisle rather than window I am broad shouldered and got pummeled throughout the flight by passengers and crew passing by Gal next to me fell asleep on my shoulder It was ok. She was attractive. :-)"
Pros: "Crew and food"
Cons: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"
Pros: "The seat get’s bit hard after 14 hours."
Cons: "The food was ok but not great"
Cons: "original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover."
Pros: "Boarding was quick and prices were fair"
Cons: "I sat next to a creepy intoxicated man during my flight and I was not helped out. When I first sat down he was speaking to me and trying to hit on me but I showed that I wasn’t interested. I didn’t even have to sit down to smell the alcohol on him. During the flight he tried to place his head on my shoulder and tried to get close to me. I was too worried to call for an attendant because he was intoxicated but when the attendants would come and offer us food I tried to make it clearly visible that I was anxious and uncomfortable and NOTHING. To make it worse they continued to serve him alcohol!!"
Pros: "- great customer service - friendly staff - Positive energy"
Cons: "- No room in the seats - No food served on plane - Crowded -"
Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"
Pros: "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
Cons: "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."
Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Pros: "Great overall flight, as expected in Delta’s first class."
Cons: "Boarding was a little confused. Crew was excellent as usual, but seemed to stop service in the last hour. Food was good, but they ran out of my preferred option. No screen entertainment, but access to entertainment was available via the WiFi."
Cons: "Attendant probably trying to be funny"
Pros: "Delta personel were wonderful and helpful both flights"
Cons: "Flights were continually changed both on route to Cancun and on the way back"
Cons: "Delayed due to problem with the door"
Cons: "I wasn’t able to select my seats and choose a meal before getting to the airport and hence had a middle seat and no special meal"
Pros: "food was pretty good."
Cons: "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."
Cons: "It is the first time that I travel by this airline and I have a bad experience. The flight was delayed by 2 hours and before arriving at Los Angeles airport they informed us that they had not been provided with the migration forms."
Pros: "Travel got delayed by an hour but we were satisfied by the crew and food"
Cons: "The delay of the flight. Not sure on the reason"
Pros: "The comfort and attention on the part of the cabin crew of the flight was quite good."
Cons: "What I did not like was the process to go to the assigned air terminal in El Salvador, the process was slow and we took the flight at the end of the last one. The same was the process from Los Angeles to Seattle that was our scale. Process too long and go back through security, the boarding gate was almost closed. I think that for these cases they should leave more time for the stopovers that come from international flights. For my part I did not choose this option, since I was traveling with a person with mobility problems and separated the group for admission to the process of entering the USA."
Cons: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
Pros: "The crew was friendly and attentive, and the flights were punctual. I was assigned a good seat, and I appreciated the meal, as i was going to arrive in Mexico very late. I also enjoyed the entertainment options."
Cons: "I really have no negative comments."
Cons: "Staff were a bit rude. The boarding process was slow as everyone rushed up when they announced the first zone to board, and obviously this was not policed. We didn't get our seats until we got to the gate because apparently we bought our tickets too soon to take off, which was three weeks. Also, staff claimed there wasn't enough bin space so asked people to check their bags. We saw people with two big bags get on board at the start, and then staff made everyone at the back of the line check their bags. But there was plenty of bin space before take off. And we were seated in the last row which can't recline."
Pros: "Service was great, flight was excellent"
Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Pros: "Some of the ground staff was trying to be helpful."
Cons: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"
Pros: "Flight was very comfortable and had a lot of space to move around"
Cons: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Pros: "Got us home super fast"
Cons: "The most uncomfortable flight I've ever had"
Cons: "Delays and ground chaos nearly caused us to miss our international connection. Gate staff unable to provide assistance with booking on connecting partner airline. Gate staff unaware of new terminal 3 to TBIT airside shuttle nearly directed us to leave domestic and requeue for international security. Will like skip Delta connectors to long haul international flights and just fly direct from SFO."
Pros: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Cons: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."
Pros: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Cons: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."
Pros: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
Cons: "Nothing. It was a very good experience."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Cons: "Even though all the seats weren't sold out I couldn't upgrade my seat afterwards"
Cons: "Sat in Delta Comfort and a loyal Delta flier, except had the bad fortune of taking off at 830 ATL time and apparently Delta doesn't find it important or a good idea to sell food after that time. The logic behind this is beyond me. I'm willing to pay $9 for a few cheese slice and crackers or a sandwich yet they don't offer anything, not even to first class which would really irritate me had I paid 1000 bucks. Ontop of that the crew which is normally excellent, was feisty and rude and wanted nothing to do with their job"
Pros: "Lovely staff"
Cons: "No meal served on a 5 hours flight!"
Pros: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Cons: "I had a reserved Comfort Class Aisle seat, purchased at time of reservation and showing as my assigned seat through printing of boarding pass. At the gate, my seat was reassigned to a middle seat. This is a huge problem for me, as my back and leg injuries require the ability to stretch and move frequently. When complaining on Delta phone lines, I was told that the seat was needed for a Diamond member and therefore was "policy" to bump. Although I eventually received some compensation for the fact I paid more for the original seat, I remain very disappointed in Delta, if this is indeed the policy."
Cons: "The attendants on this flight were gossiping right behind us and we heard them talk about ignoring calls from people during our wait on the tarmac at LAX. Again we were in the last seats in the plane and this time it was stinky."
SEATS WAYTO CLOSE. Zero leg room.awful experience!!
Pros: "Due to the corona19 virus I was not able to travel and the airline phone lines have been so busy that I’m not sure if I will be able to change my ticket."
Cons: "Three hours departure delay from Munich to SFO"
Pros: "Seat comfort."
Cons: "Food selection."
Pros: "Bathrooms were clean"
Cons: "The entertainment was not functioning"
Pros: "Literally one of the worst check in experiences I have ever had traveling"
Cons: "The person checking me in could have given me a few minutes to help me understand the flight delay"
Pros: "Cabin crew's service was excellent! Very attentive and friendly. Special diet (gluten-free) dinner was delicious. Lavatories located downstairs."
Cons: "Economy seating was too tight. Not enough space or leg room."
Cons: "Sittinf in the middle"
Cons: "Lufthansa’s service counter in Munich was helpful with locating baggage and unfamiliar with transit rules."
Cons: "What’s not to love?"
Pros: "Flight crew was amazing, as well as the first meal....restaurant quality."
Pros: "They were great with service"
Cons: "Having to have to close my window shade so I couldn't see outside"
Pros: "Excellent crew. Great entertainment options."
Pros: "Upstairs deck for economy is a small space but is relatively quiet. Boarding was relatively quick through electronic gates where you scan your boarding card. Flight attendant was very personable. She was checking some passenger names as some seemed to have switched seats and remembered mine for the rest of the flight. Something you usually get in business class but a first for me in economy. They also came around several times during the flight with water/juice, and snacks. Entertainment was ok. A mixture of newer movies available."
Cons: "Like all economy seating not much space especially when the person in front reclines their seat. This makes getting in and out of the seat a little difficult. Food a bit limited. 2 main meals for this flight (lunch/dinner) - chicken or pasta for the first one and beef or pasta (again) for the pre-landing meal. Also the attendant didn’t know the translation of the pasta dish from German to English so that was a bit disappointing. One thing to note. I flew Hamburg to Frankfurt to connect to the San Francisco flight with a 1 hour layover. You need to go through passport control in FRA and then I hustled to get to the gate. They were boarding as I arrived but maybe 10 minutes later and I would have missed my flight. No issues with the airline just a cautionary note on the layover time. I would likely book an earlier connecting flight to give a bit more time."
Pros: "Comfort and space comparing to my outbound flight from SFO to Munich. This plane was way older but at least there was a little bit of space. Flight attendants were very nice."
Cons: "Entertainment units kept crushing, were not responsive. Difficult to use and enjoy. Frankfurt airport - total mess at the additional passport control before going to "Z" gates. Crowd of people, huge lines, all disorganized. The control for EU passengers was not so crowded but you couldn't see it at the end of the line, so even people who didn't have to were all crowding in the same cue. Horrible experience and I almost missed my flight because of this mess."
Pros: "Food was pretty good,Lufthansa one of the best companies to fly with."
Cons: "My flight schedule changed after I bought the ticket, which resulted in paying for the hotel for the extra night and using one more PTO day."
Pros: "Flight attendants were great, friendly, courteous and responsive. The relaxation and mediation program was great! Boarding was fluent and easy."
Cons: "No matter what you try to order on the airplane is totally disgusting. If it's not overloaded with cheese and tomato sauce then it's overcompensated with spices (salt or chili). I will never understand why it is so hard to provide simple, fresh and enjoyable meals. Chairs in economy are rarely cleaned up and one can see on the cushions that they are worn out and have lost their padding making the seats very uncomfortable. There was no foot rest available (which is such a simple addition that helps a lot) and the "holder pocket" on the seat in front was a simple net completely useless. Tables were dirty suggesting they were never cleaned and disinfected. Knowing that the highest source of viruses are the tray tables and the pockets in front I would expect attention to be focused on those- it not only impacts the health of the traveler but more important that of the crew. Why is it so hard to think of this business two fold: make revenue but mostly be kind to humans."
Pros: "Flew business class. Service and food were excellent!"
Pros: "The food was pretty good. Normally I can't eat airplane food but it was actually good."
Cons: "The seat didn't go back at all"
Pros: "Lufthansa service is always incredible. Food is better than most other carriers and so is entertainment. Had a delay due to incoming flights, but staff made sure we had plenty of water and snacks while on the tarmac."
Cons: "The crew didn't seem quite ready for offering refreshments, and I had to go and ask for water several times. The snacks weren't very ubstantial, and having a good 4-5 hours in between meals was hard for me as I had been traveling for a long time already."
Pros: "Excellent, helpful steward."
Pros: "Food was very good, super nice crew. Good selection of movies. Boarding was great, we are seniors, we didn't ask for assistance beforehand, but the person at the gate called us over and had us board early. Much appreciated!"
Cons: "Seats were just too cramped. We chose seats and paid extra to do that, but the seating charts really didn't give a very good idea of what to expect or how to choose. Announcements were to difficult to understand. Also in the gate area, I couldn't understand names at all. Need to slow down and speak more clearly."
Cons: "11 hours of crying babies was too much. The practice of placing 4 cribs together on the bulkhead encouraged one baby to set the others off screaming. The toddler siblings then started fussing, the parents were then jumping up and down, jostling the other passengers, it was a nightmare! Hated every minute of it."
Pros: "The staff on my flight were the most friendly crew I have ever had on a flight. They were enjoyable to interact with and went out of their way to help guests. I also appreciate that they wake you up if you are asleep while meals are being passed out; I have missed meals on planes before which is not a great experience on a 12 hour flight."
Cons: "The only negative aspect about the flight were that the seats were a little uncomfortable. There weren't any foot pedals to lift your legs and the seats were extremely close together which was uncomfortable on such a long flight."
Pros: "I liked how organized the crews are. The flight attendants are driven by efficiency. Things were done quickly like serving drinks and water. Appreciated having the hand towel to wipe the hands before serving the meals."
Cons: "I fly economy class with United and Lufthansa when I travel from the US to Asia or Europe. Lufthansa seats feel narrower. I am only 1.62 meters in height. I felt there was not enough room for a 12+ hour flight (delayed by one hour). The small leg room began to take a toll after 6 hours of flight."
Cons: "Boarding was delayed by 30 minutes but they did not inform us of the delay so everyone stood in line the entire time."
Cons: "Despite calling 2 weeks ahead of the flight, I did not have a vegetarian meal for this flight or the leg from SFO to Frankfurt. The other flights had the correct meal selection. The plane did not have private screens, only access to personal devices, but it was difficult to keep my device charged to watch a full movie. With an 11 hour flight, that was definitely disappointing."
Cons: "seat did not recline at all,"
Cons: "Delated and boarding was a mess"
Cons: "This long haul flight was on an Airbus plane with five restrooms in the basement. There was not enough space to accommodate people waiting in the basement so people had to stand on stairs or by the galley. Flight attendants kept on telling people not to do so but there was simply not enough space."
Pros: "The crew and in flight experience were excellent."
Cons: "Terminal procedures, particularly a tarmac delay and understaffed customs and security personnel, jeopardized my London Heathrow connection in spite of the 80 minute layover. Itineraries with less than a two-hour connection should be discontinued as a fraudulent misrepresentation of the passenger's likely success. I will never fly through Heathrow again."
Pros: "The price for a direct flight was reasonable"
Cons: "Wifi wasn't working and movie selection poor. No individual screens especially for a 10 hr flight. Staff were not that friendly either. Old plane and small seats. I would rather pay more for a more comfortable flight."
Pros: "Friendly staff"
Cons: "In seat entertainment, better food."
Cons: "This was one of the most uncomfortable flights I've ever been on. The extra cushion attached to the chairs behind our heads made the chairs very uncomfortable pushing our heads too far forward. Not only was it difficult to sleep, it ended up giving me a terrible back and neck ache. The flight from Dubrovnik to Munich didn't have this extra cushion but the flight from Munich to San Francisco did. It's a terrible feature and should be removed. Lastly, the food on this flight was awful and it made me sick. I traveled in Croatia and Montenegro for 2 weeks and didn't get sick once but I got sick from the airline food on the way home, that's pretty disgusting."
Pros: "Lufthansa really knows how to run an airline, there was a one day strike the day before our departure for SFO, we thought for sure the airport would be a disaster, all through the strike we were updated on our flight status via email, when we arrived to the airport from Florence, we were in a brand new airport terminal, the flow was flawless the plane was on time and you would never know there was any disruption, unlike the US the airport is a mess for days, we would fly Lufthansa anytime."
Pros: "The whole flight was very comfortable"
Cons: "all the food relied on bell pepper for flavor. Bell pepper is highly overrated"
Pros: "Food was terrible"
Cons: "Toilets were not clean"
Cons: "While on board, the flight attendants forgot to give me food. They gave me drinks, but good until I asked another attendant. Bad service!!!"
Pros: "The food"
Cons: "Was not offered a head set inlees it eas in thr blanket and pillow package. But was a nice flight snd srrvice. I injoyed the food."
Pros: "It was good because I was placed in EconomyPlus"
Cons: "Was not able to check-in on line and I could not book my seat - so I was just assigned seating. Fortunately it worked and I got the window seat on the shorter flights and an aisle seat for the longer flight."
Pros: "Constant food & drinks; large selection of movies, shows, music, games. Very courteous staff."
Pros: "Great entertainment options"
Cons: "Did they really have to collect headsets a full 30 minutes before we landed? I was right in the middle of a movie. Next time I'll just hide it."
Pros: "Crew members were very friendly and efficient."
Cons: "Seat felt very cramped, even more than usual . I could barely get in /out of my seat if the seat in front of me was reclined."
Pros: "The crew was excellent; professional and calm The movie selection was great The plane was quite new and comfortable"
Cons: "The boarding was chaotic for such a large plane; why don't they board by row numbers? My special meal was not very tasty"
Pros: "crew was great boarding was fine"
Cons: "Chicken dinner tasted awful Seat spacing (specially when front passenger reclines )very crowded"
Dreamliner was comfortable and entertainment system good
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Pros: "The flight crew was so friendly and the food was really good."
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Cons: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pros: "Everything was clean and well organized."
Cons: "The flight was delayed 1 1/2 hours."
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pros: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Cons: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Cons: "The movie selection did not seem extremely varied."
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Pros: "Fabulous trip with friendly, helpful staff"
Cons: "The streaming service didn’t work"
Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."
Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Cons: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Cons: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Pros: "Loved this 747! Crew was professional and food was very good."
Cons: "We had a long wait (25 minutes) at the gate because we were early."
Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Cons: "lack of meal options"
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pros: "The service, entertainment, food, the crew, the aircraft were excellent."
Cons: "They put us in a Transavia plane."
Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Pros: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
Cons: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Pros: "More space in business class (777-300) than many other airlines."
Cons: "Entertainment very limited. No adjustable air vents in this aircraft"
Pros: "The crew was excellent and surprisingly the seats were comfortable."
Cons: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Pros: "Great crews, excellent customer service"
Pros: "Not being charged for my first bag of luggage"
Cons: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Pros: "Red wine was excellent"
Cons: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Pros: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Cons: "See above. Overall, very nice experience."
Pros: "The crew"
Cons: "Seats! They were too small!"
Pros: "Extremely hot the plane"
Cons: "Missed the flight due to late landing from earlier connection"
Cons: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Pros: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Pros: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Cons: "The seat padding is rather thin."
Cons: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Cons: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Pros: "It was a nice plane and boarding was well organized."
Cons: "I was assigned a middle seat, if not for that I would have given a higher rating."
Pros: "My seat"
Cons: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Cons: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Pros: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Pros: "The crew worked hard, but the food was below the French standards."
Cons: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Pros: "25 min ahead schedule!!!"
Cons: "Cabin space, too narrow rows."
Pros: "Comfortable, hospitality and wonderful service"
Cons: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Cons: "Screen broke half way through flight. Food was poor"
Pros: "The plane arrived in New York smoothly"
Cons: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Pros: "Flight was smooth"
Pros: "The food, entertainment, and service. Waited for me after almost missing my flight."
Cons: "I was asked to change my seat repeatedly"
Cons: "no vegeterian sandwiches very disappointed"
Cons: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Pros: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Pros: "Punctual, great food in Premium Economy, friendly crew."
Cons: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Pros: "Good cabin, but very conjugated :|"
Cons: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Cons: "only there were del;ay at JFK"
Cons: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Pros: "The fact that the plane made it to SFO"
Cons: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Pros: "Nice Flight Attendants Good Food"
Cons: "Flight was delayed by 1.5 hours"
Pros: "Good seat near the front."
Cons: "Delayed arrival by 30 minutes."
Cons: "bad smell around my seat"
Cons: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."
Pros: "You get everything you would expect in this kind of flight in term of meals, comfort and entertainment."
Cons: "The flight left half an hour late because of weather conditions. But it is more an airport issue rather than an airline one."
Pros: "No complain about Air France. The service and food are very good. Enjoy it."
Cons: "Our return flight is Milan--CDG--SFO. The transfer time at CDG is 1 hour. The line at CDG is incredibly long. We barely made it. IMPOSSIBLE for tax return. Very bad flight connection experience."
Pros: "I have been Flying Blue platinum for six years in a row. I often wondered why I never got a complimentary upgrade... Well, I can no longer complain: I was very kindly invited to move across that curtain. Of course, in short haul (2-hours+) A321 flights, all seats are created equal, business or main cabin... But the attention was there, excellent service, and gourmet food too. The whole experience was great. I'll go on flying Air France with fewer regrets."
Pros: "Smiling, quick, courteous"
Cons: "Had to pee right after turbulence no time for bathroom"
Pros: "The crew was nice .."
Cons: "We were very late for take off. Don't understand why No USB plug. No charging spots. No video. No movie. No radio. No wifi."
Pros: "Comfortable, crew were fabulous. Food was fine. Champagne and they filled my water bottle happily!"
Pros: "Crew seemed attentive to needs,"
Cons: "Not being able to select seats prior to check in."
I am seeking a refund from Kayak as LOT refuses to acknowledge the booking when not done directly from their site. Worst experience with an airline ever.
Cons: "The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my credit cart company."
Pros: "Crew. seat. Quality of flight"
Cons: "Just keep as is"
Cons: "Difficult to imagine"
Pros: "Good food, good service and arrived before schedule."
Pros: "Plane was newer and the cabin crew were courteous."
Cons: "Gate people suck. I can’t even describe how rude and useless they were. There was a lot of them and none of them would have been better. I also was almost bitten by a large pit bull while waiting to board the plane."
Cons: "The loading was a mistake. We were bused out to the plane but they didn’t start until the planned 30 mins before departure and it took 90 mins so we left over an hour after we were scheduled. Landing so late that a number of people couldn’t make their connections"
Pros: "Comfortable plane, good entertainment and very good food."
Cons: "The plane departed over 2 hrs late and didn't make up any time during the long flight. Most of the other airlines flying long distances make up the time if the departure is delay."
Pros: "Crew was great."
Cons: "I had to switch seats due to recliner and tv remote did not work. Also, my baggage did not arrive on my flight. I had a 14 hour layover in Warsaw which was plenty of time to transfer onto plane. This also occurred on my flight to Germany."
Cons: "They lost my bag!"
Pros: "Generous service, excellent vegetarian meals (my special order), excellent telephone help prior to flight."
Cons: "Delayed boarding time with no information or updates provided, touch screen didn't work, bathrooms dirty toward end if flight."
Cons: "Luggage did not arrive in Los Angeles. Representatives not sympathetic. Luggage was delivered to my home the following day. I will probably not use this airline again."
Pros: "The crew was very kind and helpful. Boarding was much more smooth compared to my flight to WAW."
Cons: "The seat creaked a lot and seemed to disturb the person sitting to my left when I moved the sitting part forward or back when I needed to."
Pros: "Crew provided great service."
Cons: "Seat was not stable and moved when I moved. In the toilet the cover of toilet was falling down constantly. There was no Wifi (what is now quite ussual)"
Pros: "The flight WRO to WAW is very short, less than 1h. The seats are comfy and overall the flight is good. They even serve drinks and distribute candy, which is nice."
Cons: "Food is not the best I had on an airplane but crew is super nice and accommodating ,airplane is clean,overall a great experience"
Pros: "the crew was really amazing!"
Pros: "Eweyting was fine."
Cons: "Boarding et WAW was 30 min.deleyd,additional waiting and deicing was one hour so we departed at 18.50 instead 26.50.Aircraft instead of Boeing 787 was barowed Airbus 433 from Airitalia-much les comfortable plane."
Cons: "Plane left 3 hours late for a tire change? Missed connections and had to rent a car. Audio jack didn’t work on tv. Flight attendant was aware of time issues and were going to help me get off plane quick. They didn’t.. Also, why is the 787 so hot? Nice plane but needs air vents. Both times now it was sooo warm in the cabin."
Cons: "Boarding process was terrible, delayed for 3 hours and I have missed my other flight"
Pros: "Overall it was a good flight"
Cons: "Some passengers arrive late 1 hour from transfer flight, but meantime plane crew started relocating existing passengers to different seats without checking if the seat is available, and that created chaos."
Cons: "Food and not enough entertainment"
Pros: "All in all, the seats had more legroom than I expected for economy. Much more than American airlines (AA, United, Delta). Love the direct flight as it saves so much time."
Cons: "This was the 4th flight I have taken between LAX and Warsaw...but was the first time that there were no beer nor wine available in between meal services. On a 12-13 hour flight, this was a definite disappointment compared to my other experiences on LOT. The other concern was there were only two meals, and no snack service on a very long flight. This again stood out in contrast to the previous flights I have taken on LOT."
Pros: "Business Class on LOT Flight No. 21 from Warsaw to Los Angeles is excellent! The Boeing 787 Dreamliner is a beautiful plane and the Business Class seats are very comfortable. The food was pretty good and the flight attendants were extremely nice!"
Cons: "There was a two and a half hour delay for technical problems for our flight from Warsaw to Los Angeles on Tuesday July 24, 2018. There had been a two-hour delay for my flight in from Warsaw to Moscow, also for technical problems, on Friday July 13, 2018. Obviously, LOT needs to insure its planes are safe, but it needs to do so sufficiently in advance of take-off so that its passengers are not inconvenienced by lengthy delays."
Pros: "Crew was polite"
Cons: "Late boarding, late arrival. No apology"
Pros: "Not much."
Cons: "This is about as budget as you can get. Entertainment systems didn’t work, drinks were warm. Food was mediocre. Bathroom doors didn’t work, and the toilet seat wouldn’t stay up while using it! Yuck! Had to shuttle EVERYWHERE between flights, before and after. Crew was not attentive, and not so friendly either. Only good note was the young lady who checked our bags in Warsaw and helped get our seats together (after the airline messed the seat assignment up in the first place). Ugh. Worst airline I’ve been on."
Pros: "On time"
Pros: "Shortness of that flight"
Cons: "I don’t remember"
Pros: "Crew was friendly. Modern aircraft."
Cons: "Uncomfortable seating for long-haul flight. I survived, though."
Pros: "all was ok"
Cons: "ground service knowing we will be late in Warsaw did not want to book me for the flight i could catch after delayed landing"
Pros: "Flight on time... arrived on time.... food was great...."
Pros: "In Frankfurt it went through Lufthansa and the extra suitcase costed me $40 more as I’ve been told on the LOT website. Paid €107 where the web page of lot said $75"
Cons: "After check in luggage I had to wait one hour to take care of the luggage price so I get my tickets. All this should have been do e before without going to different counter. Also I didn’t liked that I had to check in on the automated machine."
Pros: "I can't give any review, because I cancelled my flight."
Pros: "Quick, efficient check-in and boarding, friendly staff, clean airplane."
Cons: "(there was nothing I disliked... a good experience overall)"
Pros: "Price of tickiet"
Pros: "Great cabin crew, everything on time, love 787 Dreamliner on long flights. Good food"
Cons: "Slow and hectic boarding in Warsaw"
Pros: "Decent new airplane. Nothing else really stands out"
Cons: "Economy class is not as comfy as Turkish. Food is decent, not good. No free beer :'( Too few movies and some equipment doesn't function well"
Pros: "I was boarded very professionally. I have a heart condition that requires medication. I explained this to the gate agent to request assistance in boarding and they complied with my request."
Cons: "LOT is not an airline that impressed me in any way. When I flew from Los Angeles to Warsaw, my bag was weighed, and I was told it was over limit. This, in spite of the fact that I weighed this bag on a calibrated scale prior to entering the airport, and my luggage was 5 pounds BELOW the limit. This seemed a blatant attempt to gain additional money from me, because I know the bag was not overweight. The food selections were average at best. Leaving Warsaw traveling to Los Angeles, we left almost an hour past our original scheduled departure do to the need to obtain additional supplies. On my next trip to Europe, I will look for alternate flight providers."
Pros: "It was very pleasant flight"
Cons: "Crew atmosphere"
Pros: "Service on plane"
Cons: "Price for checked bag"
Cons: "Check in staff was unprofessional and extremely rude."
Pros: "I like everything, except toilets."
Cons: "Toilets were too dirty. Crew must clean them continuously during the fly. But they didn't. They was unhappy about this duty. When we landed there were toilet paper on the floor even outside the toilets."
Pros: "I liked that I had an open seat beside me, but it was taken by someone else who didnt like their seat almost immediately."
Cons: "Stewardesses pretended I was not there. Seats were minute. My video/movie player did not work (the only one not working on the plane so movies were out). Had people with way too much baggage next to me. Overall flight was terrible, although my flight home with LOT was very good."
Cons: "Food was terrible"
Pros: "Customer service was good and flight arrived on time."