Daily cleaning, installation of cabin HEPA filters on flights from Wyoming to Austria
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Scores according to KAYAK customer reviews
Pros: "I couldn’t eat the chicken for lunch, and I told the crew to change it for me and bring the vegetarian, but nobody brought anything. I was starving until the next meal."
Cons: "Take out the chicken sausage from your menu"
Pros: "The crew was the best!"
Cons: "I wish food would improve in general on planes"
Pros: "attentive crews, clean toilets"
Cons: "waited for 2 hours upon immigration clearance, not sure what was the issue. ground handling only updated there was a delay. baggage didn't get loaded onto carousel until 2 hours after landing. horrible"
Pros: "The crew was really sweet and making sure passengers were comfortable."
Pros: "All great experience!!!"
Cons: "Not a lot other than better choice of movies and music. Super airline as always"
Cons: "They do not understand the word priority at Doha airport. Business class passengers boarded last."
Pros: "The crew was very friendly and helpful"
Cons: "Longer wifi time and faster connection"
Pros: "Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight"
Pros: "The crew was amazing and delightful."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pros: "The crew was professional. I had acute diarrhoea they insisted to eat some thing before they gave me the medicine,which was perfect. They checked every time my situation they even asked if I need a doctor waiting for me at the airport."
Cons: "Delay at landing"
Pros: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Cons: "No complaints great flight"
Pros: "The food"
Pros: "The food and flight staff were good"
Cons: "I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off"
Cons: "Everything ok"
Pros: "First time flying on Qatar and must say that the crew was excellent. One of the best crews I have ever flown in the last 22 years of New York - India sector. Special mention for HAIFA my hostess for flight QR702 on April 12th. She was the best hostess I have ever had!"
Cons: "The food wasn’t bad but since I flew Etihad in July 2017 from New York to Abu Dhabi to Mumbai and back my memories were fresh and Egihad’s food was definitely a notch higher."
Pros: "On business class, so service was extraordinary"
Pros: "I was met with a warm smile which made me feel welcome. The staff were friendly and professional. Even though it was a full flight, I did not just feel like a number, top airline. I will choice them again."
Pros: "The wider space between all seats and the selection of the food"
Cons: "Nothing at all"
Pros: "On time flights, orderly boarding, plenty of room for carry on luggage, no overcrowding, connection through Doha airport was nice as it is not crowded and has plenty of shopping options."
Cons: "Too many crying babies on board, food was just okay, crew were also just okay, entertainment system didn’t always work, cut out well before landing and took forever to reset."
Pros: "Lots of entertainment"
Cons: "Originally I was assigned a wonderful seat but then I was put in the back by window it was very cramped and noisy. The flight stuff was mediocre and the food was not that good either. Big difference from the flight over"
Pros: "Great service and crew"
Pros: "The service was excellent, the hostesses were very friendly, smiling and helping. The food was tasty and delicious..."
Pros: "Very comfortable wii sleeping compartment"
Cons: "this time food was not that good which when traveled before."
Pros: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Cons: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Cons: "15 passengers waiting in line for the bathroom"
Pros: "Selection of alcohol."
Cons: "The selection of food."
Pros: "I would definitely travel again with quatar. Amazing trip long hours but they sure take care of the passenger. Love how they took care of my child"
Pros: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Cons: "The boarding process was strange, with one guy directing several different zones to stand in line, people not cooperating and just overrall not very organized."
Pros: "Over all it was a good experience"
Cons: "IEvery thing was fine."
Pros: "My trip from Beijing to Doha was fine."
Cons: "I didn't like my trip from Dar to Doha nor from Doha to Dar. The plane is too small. The food wasn't good and they ran out of Mango juice both ways. I sat next to someone who had the smelliest feet on earth. Just wasn't pleasant."
Pros: "everything was as expected from a world-class in the travel world."
Cons: "In economy class, the seats are not as roomy as I thought and leg room space is not suited for overseas 12+ hours travel comfort."
Cons: "Plane configuration; seats were a bit cramped, knee space."
Pros: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Cons: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."
Pros: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."
Pros: "entertainment selection is great"
Cons: "GIVE US WIFI! Also on international journeys, they should make coffee and drink rounds more often"
Cons: "Plan was really cold then really hot, they just could not control the temp. They also just left my bag in Zanzinar!! They never but it on the plane, which of course you don't find out until you get to your final destination without a bag. I was disappointed in Qatar Airlines for this."
Cons: "The flight was delayed, i had only 2 hours connection in Chicago for an international flight, they asked passengers to NOT panic and do not ask if they didn't call a passenger name. They will call passengers who would miss thier connection for accommodation otherwise you are safe. Unfortunately I didt ask since they didn't call me, when I reached the gate from Chicago, it was closed."
Pros: "I like the space, equipment that work Space in comparison with other airlines but could be even better once human rights become more important than cashing in ( that is a comment meant for all airlines"
Cons: "The wifi was useless"
Cons: "This was the most uncomfortable flight of my life. We were packed in like sardines during COVID. This was the least amount of legroom I've ever had on a flight."
Pros: "Crew was great"
Cons: "Not operating in any way like there is a pandemic going on. Both overbooked flights. Put everybody too close together and then spouted a bunch of social distancing. All words no action. No sanitizer or wipes offered. No amenities."
Cons: "Horrible experience!!"
Pros: "Flight attendant very good at updating the passenger"
Cons: "Sat on runway for 30 Minutes at the end of the flight."
Pros: "The boarding was quick and easy and the lights were dimmed as it was a red eye flight. Couldn't have asked for anything more."
Cons: "Communicating rules such as not going through the business class to loop around to the other aisle of the coach class is definitely acceptable however the tone in communicating this should never sound condescending and patronizing, esp over the PA. Flight staff shld refine her communication skills."
Pros: "The plane was very quiet"
Cons: "I don’t like the stand to put your own iPads on. Just give us the screens. Seems cheap for a 5+ hour flight. Come on american."
Cons: "Flight delayed one hour"
Pros: "This was Japan airline and the crew were very respectful and responsive and food was amazing"
Cons: "The entertainment selection could have been better"
Cons: "Flight delayed three hours."
Pros: "Yes very pleasurable."
Pros: "Relatively smooth flight, departed and arrived on time"
Cons: "Overhead storage was crowded"
Pros: "Plane was only half full"
Cons: "American did not allow an upgrade at gate and said they never do that but just did it less than a year ago. He said we had to call, then walked away. Plane so old no plugs to charge devices on long flight, horrible."
Pros: "great staff making you feel like home. flight on time,definitely recommend to all."
Pros: "departure and arrival time"
Cons: "the passenger next to me smelled horrible"
Pros: "overall flight"
Cons: "I was rebooked and the process between American and British Airways was very confusing. I was lucky to get a seat on the plane which I had to pay extra for even though I booked in January for an August flight. Also it was crazy that there was no inflight entertainment for such a long flight."
Cons: "Great flight on time no issues"
Cons: "I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well."
Cons: "Movies selection"
Pros: "I appreciated the interactive screen on the backseat, which provided me entertainment watching Doctor Who and playing Angry Birds. I also liked that the power outlet to charge my phone was more accessible on the backseat instead of below my seat, which is normally where I find it."
Cons: "I did not appreciate that there was a device mounted below 2 of the 3 backseats in my row. Those devices cut into at least a few inches of valuable room to store a carry-on bag. At worst, I've seen 1 seat have such a device, so it was quite disappointing to see 2 seats with them, including mine."
Pros: "The newer plane is the only nice thing."
Cons: "This service is terrible. We had to run and practically knock people over to get to this flight. After being stuck in Dallas at the beginning of our trip. There is nothing organized about this company. And no concern for their customers. We heard different things from every single employee we talked to."
Pros: "Not much"
Cons: "It was on American Airlines 220, not a BA carrier. No power outlets. No Wi-Fi. No individual entertainment. Cramped seating in spite of paying a premium for improved seating. Lousy food. Flying to Hong Kong on AA was much better. Never again on AA to Europe."
Pros: "Nice crew"
Cons: "Crew let people move to main cabin extra without paying like I did"
Pros: "All of the flight attendants on American Airlines were very helpful and professional."
Cons: "The American crew made a long flight comfortable and bearable"
Pros: "Other members of the crew were very helpful."
Cons: "I sat in an aisle seat and one of the crew, old man with a lot of facial hair, must of hit my arm going and coming 15-20 times during the flight. Not one apology. NOT One!!!"
Pros: "Safe, efficient and pleasant flight. I would fly American again. I appreciate getting a soda and snack included."
Cons: "No movie. I got "spoiled" on flight from Seattle to Phoenix with a movie perk. Was looking forward to another on the 2nd leg of our trip. I thought maybe it was an "American" thing. ... but apparently just got lucky on first leg."
Cons: "Mechanical difficulties in Dallas caused us to leaveat least 1.5 hours late. Got to Phoenix after my scheduled and all other flights to Spokane had departed. AA put me up in a hotel at the airport. Had to wait 35 minutes outside for a shuttle in 102 heat at 9:00 in the evening. Had to ask for a voucher for evening meal."
Pros: "Good Airplane"
Cons: "Delays and baggage delayed"
Cons: "we had to wait for the 4th flight attendant for almost 3h in la. The Crew at the gate wasn't even able to make proper announcements. The plane didn't provide charging stations for your devices, I would expect for a flight like this that you either have screens on each seat or you're be able to charge your devices"
Pros: "Safe flight"
Cons: "Flight delayed more than one hour. Poor communications by pilots. No recognition by any crew members that it was Father's Day!!!"
Pros: "My flight had a really tight connection at London Heathrow. Then my flight from Vienna arrived 10 minutes late which made it even worse. A very nice BA agent met me as I deplaned at London Heathrow and ran with me thru Terminal 3. Helped me clear security with a priority card and ran to my gate with 2 minutes to spare. The women was really nice and if it was not for her I am sure I would not have made my connection. I don't know if there is anyway to track her down and thank her but I would like to do so. The flight attendants were OK but not excessively helpful."
Cons: "Having to reclear security. I understand the necessity though. The touch screens for the inflight entertainment did not work well. Food was Mediocre at best."
Pros: "Getting to my seat was overall the best experience. Out side of the finally walking onto the plane and sitting down, over an hour late, it was less than mediocre."
Cons: "If the plane was on time and didn't run an hour and 20 Ish minutes late, it would have been fine, except for the blinking over head reading light that would flash in my face every 20/30 seconds that could not be turned off being due to, as the flight attendant said, "they all do that"."
Pros: "Food, OK legroom, complimentary wine & beer on a US carrier"
Cons: "Barely functioning ancient touchscreen system"
Pros: "Arrived safely and captain had good communication."
Cons: "Gate agent closed door and left the gate at least 15 minutes before departure, so when myself and other passengers arrived no one was there to board us, then she got upset at us. Tray table in 11F was broken. Catering delayed the flight, and never showed."
Cons: "Flight delayed going to and from my destination with no compensation. My bag I had to wait for it to come on the next flight and had to wait 2 hours for it."
Cons: "My direct flight was cancelled. My rescheduleday flight was delayed and I missed my connection and had to spend the night in the airport. My 2 1/2 hour flight turned into a 16 hour trip."
Pros: "On time flight"
Cons: "The staff was rude. I witnessed a crew member yelling at a a pregnant lady for trying to use the first class restroom when the other restroom was blocked off because there was a cart in the way. I also had a crew member yell because I put a water bottle in her trash bag. She literally yelled "I'm standing here," which I am still not sure what she meant by that. I was definitely taken back by how rude the staff was. I have never had an experience like that with United or Virgin,"
Pros: "Everything was good"
Pros: "It got me where I needed to be safely."
Cons: "The most uncomfortable flight ever. Cramps in legs and seat would go back a bit so I could get somewhat comfortable."
Cons: "Lengthy delay due to a broken seat. Missed connection then the next plane had an equipment issue. Had to deplane after 40 min and wait on a new plane. Every flight has had an equipment issue causing a major delay. I'll never fly American Airlines again."
Cons: "The flight movies and entertainment were down the whole flights but only for our seats. Which on an international flight was the pits."
Pros: "Tv in front of every seat, how far the seats reclined."
Pros: "On tome"
Cons: "2hour and 45minute layovet"
Pros: "impressed the pilot was greeting passengers as we boarded AND exited.What a nice man he was too! Cheerful and friendly. Guessed I was teacher!"
Cons: "boarding is awful. People having to practically crawl over each other. Some trying to get into their seat, some have to go further, clogs if people trying to get their carry on overhead. AWFUL! WHY CANT YOU LOAD THE PLANE BACK TO FRONT!"
Pros: "Leaving the airport"
Cons: "The fact that my bag was on a different flight, and I spent more time waiting at the airport for my bag than I did on the flight getting there....I had the worst experience and will never use American again"
Cons: "On time yes. Every seat sold. Overhead baggage full had to check luggage. Dinner time flight no food. No beer."
Cons: "They overcrowded a flight in the middle of a global pandemic which shows they do NOT prioritize the health and safety of their customers."
Pros: "Love this airport. It’s clean and comfortable!"
Cons: "I had been told there was a restaurant and there was one tiny coffee bar with little to no food. Most likely covid related but still probably one of the best airports I’ve been to"
Cons: "We barely made our flight. Upon boarding (first class) I was searching for a place to Stowe my bag and offered no assistance. Prior to the doors shutting, a flight attendant boarded our plane to catch a ride to Pittsburgh and the attendant for our flight immediately greeted them, rearranged an overhead compartment for them and stowed their bag. This while I was struggling still to cram mine under a seat"
Cons: "The remote on the arm rests werent working correctly for the inflight entertainment. My menu button didn't work. It was stuck on ESPN. The armrest is really an awkward set up. I don't want to keep shifting and possibly nudging my neighbor. Wish they touch screen like Delta, American, Air Canada,etc."
Pros: "Fast and friendly"
Pros: "business class seats at the time of the sleep was very uneven and uncomfortable, foods and coffees were cold."
Cons: "Everythings ........"
Pros: "Comfortable plane. I love United Express."
Pros: "Crew was great"
Cons: "Airbus seats comfortable but not the same on the Boeing 747"
Cons: "Brussels Air ticketed the flight but apparently restricted the weight of bag to 50 pounds, couldn’ Even pay extra for the 65 pound bag. Co-share United Airlines was completely unhelpful!!"
Cons: "Separate place"
Cons: "Bad smell"
Cons: "I didn't go. It was $400 just to change my name on my ticket from my maiden name to my married name. I am so disappointed and will never use Kayak again!!!"
Pros: "Free streaming IFE is nice. Crew was friendly."
Cons: "3 independent instrument failures made us 2 hours late and I missed my connection."
Pros: "Service, space, and staff of course!"
Cons: "Entertainment is boring and tired, United use to offer better free shows and movies!"
Cons: "They lost our luggage"
Pros: "Repairs caused a long delay, they kept us informed but it was a hurry up and wait forever"
Cons: "Long delays in both trips. 6 hours stuck in Munich & 24 hours in Luxembourg. Asked to get on earlier flight-was told not possible even though 27 seats open. Not possible to check in online and chose seats."
Pros: "The crew was attentive and professional"
Cons: "The seats were very uncomfortable"
Pros: "Direct flight. Took off on time and landed early. Decent amount of leg room and friendly staff. Overall very smooth experience."
Pros: "No food or entertainment. Crew very friendly. Tony plane"
Cons: "Lost my luggage, ruining my trip."
Cons: "Noisy intrusive kids-clueless parents no help from crew"
Cons: "Was not informed that there was a required 30 minute check in and was given incorrect information about what time the airport opened. Causing us to miss our flight and purchase new tickets at an extra $620, whereas I believe it should have been a free adjustment. I will never use united or kayak again."
Pros: "Arrived early."
Cons: "Cabin crew were a little bit edgy. Not as pleasant as others on similar route."
Pros: "I got home safely."
Cons: "Every time I fly United they manage to screw something up. Two hour delay on the way out. 45 minute delay on the way home while they located another plane (mechanical problems) made my connection impossible. They did get me on a plane to Newark, which was also delayed. I made the connection by the skin of my teeth and a lot of anguish. My luggage did not. All in all, a very unpleasant travel day."
Cons: "Flight was cancelled rerouted with Delta"
Cons: "The delay"
Cons: "One staff member was rude and ruined the flight"
Cons: "Beth legs of the flight were delayed. The first delay causing me to miss my connecting flight and he second causing me to miss an import an important dinner in Boston."
Cons: "We arrived early and then sat on tarmac for so long we were technically late.."
Pros: "Crew was very pleasant under the adverse situation"
Pros: "They let us deboard plane after they found out it was delayedcrew did give out extra snacks. And gave out pillows and blankets to some people"
Cons: "They didn't give us frequent updates. Even after pilots landed they took a while to leave."
Pros: "The flight was comfortable and cost efficient."
Pros: "Flight left on time playing was comfortable flight attendants work smoothly through the plane it's a short flight and very pleasant both ways"
Cons: "Change of flight time by only nine minutes later we did however taxi out onto the tarmac and sit for an hour almost but that was also not unpleasant headphones were given out to watch the in seat tv screens plane was Cool seats were comfortable snacks were handed out and before you know it we were in the air and home As far as I know none of this delay had anything to do with united airlines"
Cons: "I was traveling with someone and the tickets were purchased at the same time but we weren't seated together."
Cons: "The crew was rude especially the male attendant in the business class , the seats looked as if they will break anytime and entertainment doesn't really work"
Cons: "Seating is just cramped!"
Cons: "Bad snacks. Need biscotti"
Pros: "made good time."
Cons: "they lost our luggage on the way back,Didn't make it to Portland. But it was brought to our house at 7:45. I think for 1600.00 for tickets you should provide pretzels. That would be great. Thanks"
Cons: "The wait"
Cons: "they charged me twice for the same ticket and never refunded me my money"
Pros: "The crew was polite and very professional"
Cons: "The food was disgusting"
Pros: "Predictable flight; service was fine, food/bev was standard for a european carrier and better than an American carrier. Seat pitch seemed slightly below average for transcontinental. Boarding was fine. IFE works great. Quick flight. Really liked the little tiny separated economy section in front of the bathrooms. Felt like the economy cabin you find in the upstairs of a 747 or A380."
Cons: "No leg room at all and I'm not that tall"
Pros: "Polite and pleasant attendants"
Pros: "Britney from united okc went above and beyond to get me home!!!"
Pros: "The crew was very pleasant and professional in spit of all the grumbly passengers."
Cons: "First boarding was aborted and passengers were sent back up jetway to waiting area. This was due to a mechanical issue with the plane, which I am glad they noticed and took care of. However, getting to the plane's door and then being told to go back to the waiting area was unpleasant."
Airlines flying from Wyoming to Austria have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Wyoming to Austria
Masks required on board, masks provided on flights from Wyoming to Austria
Social distancing seating
Middle seats unavailable to book on flights from Wyoming to Austria
Testing for antibodies, testing for symptoms for flights from Wyoming to Austria
Waiving of change fees. Search flexible flights from Wyoming to Austria