Daily cleaning, installation of cabin HEPA filters on flights from Wyoming to Yosemite National Park
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Scores according to KAYAK customer reviews
Pros: "Due to an oversight on our part my wife and I had seats that were apart. The boarding agent took the time to figure a way out to put us together - even when she encountered some initial challenges and we said that it wasn't that important."
Pros: "Very smooth flight, attendents were friendly and helpful"
Cons: "Flight was delayed two hours."
Cons: "Nice job and thanks for waiting."
Pros: "Not impressed and we are card holders"
Cons: "They wouldn’t let passengers by after using restroom . I stood for at least a half hour as I also have RA , Lupus , and 5 herniated discs . I’m confused as to why they won’t accommodate customers using restrooms"
Cons: "Seat not very comfortable."
Pros: "The crew was very helpful and prompt to handle any needs or questions."
Pros: "Flight crew was friendly and the complimentary wine or beer is always appreciated!"
Pros: "Good crew"
Cons: "Late boarding, narrow seats"
Cons: "There was a lavatory directly across the aisle from me"
Pros: "The one Airline stewardits was really sweet she remembered me from my flight to San Diego."
Pros: "Easy on, easy off! Departed and arrived on time. Crew were cheery and bright! Happy Holidays to all and to all a good night!"
Cons: "Some of these survey questions need to be NA- my flight was too short for food service or entertainment."
Pros: "Everything was great, flights were on time."
Pros: "Friendly crew and quick easy boarding."
Cons: "Windows didn't have shades, coffee was cold initially. On the positive the attendant noticed and came back with a warm cup."
Pros: "Getting ahead of schedule"
Cons: "On the return trip I did not getthe chocolate bark as advertised, no WIFI. On the flight got out to he internet was super slow, not usable."
Pros: "Great organization. I didn’t feel as though I was in a herd of cattle while boarding."
Pros: "The customer services of the flight crew and ensuring I had a wheelchair waiting for me I didn’t use any entertainment choices."
Cons: "Having to “tag” my own baggage especially getting a kiosk that had quit printing for other customers. Even though I selected “start over” it didn’t! And since I was a wheelchair passenger with no wheelchair, I was a miserable mess!!! I have never used a bag check kiosk! And paying $50 for 2 bags made this an insult! Rest of service was great!"
Cons: "Boarding was difficult. Had to rush, too long of wait at check in"
Pros: "On line system was great and easy."
Cons: "Flight delayed over one hour and no explanations given. Turned out they boarded us without the pilots on board. So then we just sat on the plane and waited. I have a small baby and it made the travel experience exponentially worse."
Pros: "Everyone was nice and the service was great."
Cons: "The turbo prop plane was slow and shaky on landing. From now on I’m going to try to avoid turbo prop planes. nothing against the crew or anything, they were great. I just feel better on bigger aircraft. Also no WiFi or USB ports."
Cons: "I was informed we'd get some kind of voucher for the 5 hour delay but never recieved anything."
Cons: "The man next to me left his phone on so he could text."
Cons: "The delay in Eugene was horrible!!!!"
Pros: "Quick flight. Relatively comfortable for a small plane. Service was quick and timely. Plane was on time"
Pros: "Everything went so smoothly. I was surprised at all the food options available and how nice the people were. The plane was comfortable."
Pros: "Staff great. Glad it was a short hope."
Cons: "They allowed a nonserbice dog on board, a small chihuahua type with one of those bought online vests."
Pros: "on time departure"
Pros: "Easy and fast check in and boarding"
Pros: "Seat comfortable"
Cons: "Boarding Walking outside to get into the plane The flight attendant"
Pros: "Cute little propeller plane. Free beer. Nice staff. University of Idaho "Vandal" plane!"
Cons: "Seats are a bit tight. To be expected."
Pros: "I liked that a beer or glass of wine was offered."
Cons: "It is a small plane for a two hour flight."
Pros: "Flight was smooth and quick. The airplane was a lot more comfortable then I imagined. Plenty of seat and leg room for a big guy."
Pros: "Crew was nice."
Pros: "Staff was great"
Cons: "No wifi made it harder keep 4 yr old happy"
Cons: "Asked at check-in if my barcode was ok to use bc I did not receive an automated email for return check-in, she said "Let me see, yes that's good, but hurry up because you have 40min before your plane departs". Low and behold, security said my barcode was not valid and had to run back and forth to get a new one printed. What made it worse was the check in clerk wanted to argue her point and there was only one flight attendant available and boarding closed 12min prior to departure, I was standing and waiving through the gates window trying to get all the flight attendants attention. I could have made it but missed my flight. Horrible experience!"
Cons: "No cranberry juice!"
Pros: "Empty plane!"
Pros: "Nothing they was very nice"
Pros: "Free wifi with free movies."
Cons: "Flight delay...NOT Alaska Airlines fault."
Pros: "Nothing. Never was able to get on the flight"
Cons: "Layover was too long between flights. Overslept at gate waiting for flight. Woke up at 6:15p and was not allowed on flight as they had closed the gate already even though plane did not take off for 10 more minutes"
Pros: "Alaska is one of the best airlines to fly these days, and I've flown most. I have my mileage program on another airlines but I'd switch to them all the time if I could."
Pros: "Terrible that I had to carry my carry on down the stairs to plane, lucky it wasn't raining, & then up a flight of stairs to plane with a torn rotator cuff. I felt like I was flying in the 70's. Coming back, a bald headed attendant was very rude. I did not get any refreshments on the way to Portland which they said was a rough ride but ride was smooth. That was ok, that didn't matter if our safety was involved. Also $25 for one bag is a lot to carry hair spray or a few things you can't carry on."
Cons: "I did like the refreshments served on the way back from Portland to Reno. That was nice. A different attendant served us & he was very nice."
Pros: "The staff is awesome, the ride is always so comfortable"
Cons: "Not flying more often"
Pros: "I booked my flight through Alaska airlines. On the flight to CA it was required my 5 year old sit on her booster seat which we loved. The stewardess on the way back (this flight) refused to let my daughter sit on it and tried to tell me I didn't know what I was talking about. I pulled up policy and it stated the child was in fact supposed to sit in her booster. The woman was rude and snotty about it. Lost my business just from her attitude."
Pros: "Great service and friendly staff"
Pros: "Flight attendants were very professional and nice smiling and pleasant."
Cons: "For some reason, we were asked several times for Passports. This didn’t make any sense since we are US citizens with drivers license. They even had TSA talk to us. This has to be fixed. Otherwise, Delta experience was great."
Pros: "Crew amazing, seat not too comfy"
Cons: "Sits uncomfortable"
Cons: "Drink service"
Cons: "Remain awesome!"
Cons: "The most courteous staff - on ground, in air, and at destination!"
Cons: "Not having a delayed flight."
Cons: "Our flight was late, and we had a sick passenger and had to wait until they leave however many of us had connecting flights in which we missed. The flight attendant should have allowed the one's connecting a flight leave first."
Pros: "Having internet access on an overseas flight was a new treat for me. Delta appears to be bucking the trend of making flying miserable. I liked the waiting area at JFK with charging stations for every seat."
Pros: "Food, crew and flight were good."
Cons: "I booked a flight in klm, and didn't read the fine print, that it was operated by Delta. On KLM one bag is included, but on delta, I had to pay $60. This wad not made clear to me when I booked."
Cons: "It was all good ✈️"
Pros: "Crew, exit row seat"
Pros: "Food was great. Especially the ice cream."
Cons: "Disembarking could be more efficient"
Pros: "Very good complimentary lunch - veggie wrap. I was surprised by the quality. Also I like the plane design - there are places to stand while waiting for the rest room, so you are out of the aisle. WiFi worked."
Cons: "Wish they didn’t charge extra for seat assignment."
Cons: "The customs and border inspection station in Atlanta is an absolute disaster."
Cons: "Seats could’ve been assigned ahead of time"
Cons: "Flight was delayed, for unkown reasons."
Pros: "Crew was extremly helpful, friendly and happy."
Cons: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."
Pros: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Cons: "The small bathrooms"
Pros: "The crew"
Cons: "Very small plane"
Pros: "I have never seen a gate attendant call each person by name as she scanned their boarding passes! At Delta I felt welcomed by every employee. Even the pilots greeted the passengers as they exited. All the other airlines just want my money, they want to cram me into smaller and smaller spaces and want me to sit there and shut up so they don't have to interact with me. I will fly Delta every chance I get, even if I have to pay more money."
Pros: "Seats were pretty comfortable, awesome flight, flight attendants were beyond excellent."
Cons: "Probably the time factor"
Cons: "Small seater aircraft was cramped"
Pros: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
Cons: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
Pros: "We took off, flew and landed without incident. Crew was polite."
Cons: "Even though we booked months ahead, we weren’t provided seat assignments until we got to the gate. We were put in the very last row with less room than normal and no window."
Pros: "Boarding was quick and so was the flight. No entertainment or food on short flights, that should be a N/A"
Cons: "My flight was delayed and after that they even lost my bags."
Pros: "The crew was very nice and attentative."
Cons: "The amount of delays causing us to miss our connection and be stuck in another city for a night before getting to our destination the next day(hopefully)."
Pros: "The flight itself was fine."
Cons: "The flight was delayed and it set off a slew of connection problems."
Pros: "It got me home, eventually."
Cons: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Cons: "the short connection screwed me"
Pros: "Lots of water being offered. Lucky to have extra seat for comfort."
Cons: "It seemed longer than the estimated time. The food was bland. My husband's entertainment system worked, mine didn't. We had hit a lot of rough air during time over Pacific. Would have been nice if the pilot would have given more information."
Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."
Pros: "The TV selections"
Pros: "service and accommodations."
Cons: "Ran out of a meal that I wanted. One flight attendant forgot to hand me utensils with my dinner meal."
Pros: "Short flight"
Cons: "Too cold Not friendly boarding agent"
Cons: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Pros: "Good selection of free, in-flight entertainment."
Cons: "Our flight was delayed on the runway, but that wasn't the airlines fault."
Pros: "All I need to say."
Pros: "Efficient hop to Boston"
Pros: "The movie I watched was pleasant, although I had trouble hearing it because of the situation described below."
Cons: "There was a family seated behind us with several crying, loud children. We were miserable. Even my headphones with a Mozart sonata cranked up to loud did little to mask the noise. Probably not Dela'a fault, but the crew did nothing to mitigate the problem."
Pros: "I didn't like anything because the fly leat 3 hours"
Pros: "The cinnamon cookies, the in-flight movie selection, and the helpful flight crew helped make this flight not as bad as it could have been."
Cons: "There was an infant in the seat directly behind me that chose to cry and scream through a large part of the flight. The mother of this child did not/was not able to keep the child from crying. Even with headphones on, this child's crying persisted to pierce the ears of every passenger within 5 rows of it."
Pros: "The crew was very nice as usual. A bit too many announcements that ran a bit too long. Other than that great folks."
Cons: "No water on the plane so no coffee and no running water in the bathrooms. They did well trying to accommodate but between that and a calibration issue in the cockpit that had us running late it was not the best delta flight I've been on."
Cons: "My flight was 25 minutes late. Never encountered such terrible turbulence."
Pros: "Seat was comfortable, easy access to entertainment, charging station at the chair, staff made accommodation for vegetarian meal"
Cons: "Maybe this is a China issue and not the airline but I wasn't able to bring an unopened bottle of water that I purchased in the security area. This made the 10 hour flight very uncomfortable as I went hours without water. Also, use of iPad for reading books wasn't allowed after the flight was established, I'm not sure who came up with these regulations but after spending a month on various flights in Asia, this was the only flight where I encountered these issues. Also, there was no vegetarian option in economy. Fortunatly, the staff brought a left over dinner from business class but I find it hard to believe that flight to the US would not have a vegetarian option."
Pros: "Manchester Airport first class. More services and convenient than JFK and Atlanta. Check in and gate staff great in Manchester. I"
Cons: "Plane change JFK. Staff with TSA looked like they slept in their uniforms. Information incorrect on wifi customs and caused delays. Customs agents first class."
Pros: "Wonderful staff, very helpful after our plane was diverted"
Cons: "This was the most uncomfortable flight of my life. We were packed in like sardines during COVID. This was the least amount of legroom I've ever had on a flight."
Pros: "Crew was great"
Cons: "Not operating in any way like there is a pandemic going on. Both overbooked flights. Put everybody too close together and then spouted a bunch of social distancing. All words no action. No sanitizer or wipes offered. No amenities."
Pros: "Nice to fly again!"
Cons: "Delayed flight. Sat on Tarmac for 60 mins"
Pros: "The flight crew and the captain were terrific."
Cons: "Gate agents were rude. Everybody was forced to check-in their carry on luggage due to the small plane. This information should have been shared before boarding. We were informed as we were boarding and had to scramble to remove the laptop from our carry-on and help up passengers behind us from boarding. A totally unnecessary stressful situation created by the gate agents for failing to share information. Once we got onboard we saw carry-ons larger then what we were forced to check-in. Evidently, enforcement of standards is at the gate agents' discretion."
Pros: "Comfortable seats with plenty of legroom."
Cons: "The counter agent charged us for one bag when it should have been free. According to her, there was nothing she could do as that's what the computer stated. She did mention we have a receipt so we can ask for a refund. Why was she even there?? Could have done the same with a kiosk."
Pros: "The seat is uncomfortable"
Pros: "some what and it could be better"
Cons: "the help you get from the crew and if they wouldn't make so many gate changes"
Pros: "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
Cons: "Flight delayed three hours."
Pros: "The check-in was pleasant. I was treated politely, the staff was friendly and helpful."
Cons: "People at the gate while boarding were quite rude."
Pros: "The crew was very nice and the flight attendant so helpful. We travelled with our 3 kids, one in a diaper. When we realized we left our diaper bag at security in the airport, he offered to help us find a diaper by asking other passengers with kids. They were very generous with diapers and wipes and it wasn’t great to experience the kindness of strangers."
Cons: "We couldn’t get the free in flight entertainment. The WiFi wasn’t strong enough. The snacks were fine, but looking back I don’t think there was any food offered for sale."
Cons: "Flight delayed and bot enough overhead space."
Cons: "Crew was rude, and we had to wait an hour to leave, I understand things happen, but then we were rerouted mid flight so it was inconvenient and again I get it, things happen. But the landing was incredibly rough and the pilot didn’t apologize. That would have made things better, but he said nothing about being sorry we were delayed and nothing about the rough landing."
Pros: "The crew was wonderful of the flight was fine!"
Cons: "Arriving 2 hours before my flight I had a hard time getting through security because of my handicap situation, I arrived at the gate as the plane was leaving the gate, whie American Airlines where able to get me on the next flight, the flight was 3 hours after my original flight! JW"
Pros: "The gate was close to security, quick embarkation, departure on time, kind and professional service, decent size aircraft and overhead bins."
Cons: "Kind of dated, wifi didn’t work."
Pros: "Crew members provide better service than I expected. It seems that American Airline has increasingly improved its service which is a good sign. Food was good. A wide variety of movies and otger entertainment on board is offered on each passenger's personal screen."
Cons: "Space for seats in such a long flight should have been bigger. Compared to other Asian airlines, AA seems to be thrifty on seat space."
Pros: "Flights to Reno tend to be empty if you fly in the right time of the week. I booked the cheapest ticket and ended up getting an exit row all to myself."
Cons: "There is no seatback TV which is a major drawback. They do have a service that you can stream through your personal device but my power outlet didn’t work so my laptop died mid movie."
Pros: "Newish/refurbished interior with plenty of overhead storage. Loved USB port. Comfortable and expeditious trip."
Pros: "Flight was fast and comfortable."
Cons: "I purchased a flight two weeks ago to depart at 11am from lax I checked in at 10:30 where they told me It was too late for me to check in they gave me another flight departing at 4pm (free of charge) weird right? Very disappointed since I always fly and check in 30 minutes before. I didn’t have any luggage with me either I do not think it’s fair and I will not be flying American Airlines/Alaskan airlines ever again."
Pros: "Not a single part has a positive remark"
Cons: "Well - this partner of westjet was terrible. The amount of re direction to get to the final terminal was absurd .. that's just my venting My real problem is that then "crew" or team that represent s the American Airlines / compass part was just useless. A hand full of people - myself included didn't get a chance to board the plane as they didn't make any announcements. Beyond disappointing. When you check in they take your cell phone "in case " well no call no txt no nothing. It was a joke the level of service No apologies or anything just a group of any tired patrons getting the worst customer experience. I'll never EVER book a flight that has anything to do with American Airlines or its partners"
Pros: "On time!!"
Pros: "I enjoyed the customer service, the nice landing and the pilots recognition that too many announcements on night time flights is unwanted."
Cons: "I was on the plane for 50 minutes before we departed. I was in group 6. The people before my group waited even longer. I also don't like Americans stand alone terminal at LAX; there's no vendors or services there."
Pros: "Boarding and flight were on time."
Pros: "Flight attendants were courteous and hardworking. Made sure all passengers were taken care of."
Pros: "Fast and early"
Cons: "Tv screens kept freezing"
Pros: "The newer plane is the only nice thing."
Cons: "This service is terrible. We had to run and practically knock people over to get to this flight. After being stuck in Dallas at the beginning of our trip. There is nothing organized about this company. And no concern for their customers. We heard different things from every single employee we talked to."
Pros: "The crew was phenomenal!"
Cons: "The PA system was not working in the terminal, so crew member had to yell for passengers to hear her while calling out the groups to board."
Pros: "Was able to get my flight transferred!"
Cons: "I liked Everything!"
Pros: "Nice crew"
Pros: "Great food and movie selection - awesome distraction from my usual flight anxiety."
Pros: "The flight attendants were great."
Cons: "The flight was over an hour delayed. that meant I arrived home at 1am. That is a very rough morning."
Cons: "Fight was operated by American. Alaska forced to wait in line and see assistance, then inform that because the flight is operated by American, they won't be able to check me in. Had to walk to a different terminal of LAX wait in 2 more lines and by the time they were able to assist it was too late to check in. Missed the flight, have to rebook a 3 hour later departure, move the meeting and take a flight back 4 hours later that has a layover and adds about 2.5 hours more on the return leg. Not to mention having to pay for the new seat."
Cons: "we had to wait for the 4th flight attendant for almost 3h in la. The Crew at the gate wasn't even able to make proper announcements. The plane didn't provide charging stations for your devices, I would expect for a flight like this that you either have screens on each seat or you're be able to charge your devices"
Pros: "Fast boarding. Arrived earlier. Nice plane, very clean."
Pros: "Overall, one of the most enjoyable International flight experiences I have ever had."
Pros: "The crew was nice and because the flight wasn't full we had ample space."
Cons: "Flight was delayed. It was already a late flight with 2 children"
Cons: "- This was an older Boeing 738 plane that American Airlines refurbished. It still has the old style overhead bins and just feels old, - Like on many on these older planes, the power outlets don't work. - No food offered, even for Executive Platinum member. Unpleasant crew."
Pros: "Again, it seemed to me there was more legroom in first class than on similar Delta flights - meaning it was more comfortable. Also, there was a delay of a couple of hours leaving Dallas due to a problem with the plane's radio, and the American employees handled it very well, keeping the passengers informed and smoothly transferring everyone to a substitute plane."
Pros: "Arrived safely and captain had good communication."
Cons: "Gate agent closed door and left the gate at least 15 minutes before departure, so when myself and other passengers arrived no one was there to board us, then she got upset at us. Tray table in 11F was broken. Catering delayed the flight, and never showed."
Pros: "Quick flight. but my row and some others behind us did not get beverage service. Never had that happen before."
Pros: "Staff was friendly and courteous. Arrived early."
Cons: "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
Cons: "Lengthy delay due to a broken seat. Missed connection then the next plane had an equipment issue. Had to deplane after 40 min and wait on a new plane. Every flight has had an equipment issue causing a major delay. I'll never fly American Airlines again."
Pros: "Same as above."
Cons: "i decided to purchase a separate direct flight at a different time instead of changing my flight, only to be informed later when i tried to hop on the back end of my original flight, that they had canceled my ticket since i hadnt boarded on the front end of that flight. i had spoken to a customer service rep about my option before purchasing the extra ticket, and she did not mention that this would be an issue. then i had to pay extra to get back on my original flight."
Pros: "No much"
Cons: "There was no tvs- extremely old plane. Which makes for a very long 9hr flight. No wifi and no outlets to charge devices. Had to go to back of plane and ask for water and come- staff didn't come round regularly enough offering beverages."
Pros: "Having free entertainment again is very nice!!"
Cons: "Delayed once again, at least it was only about 30 minutes and I didn't have a connecting flight to worry about. Leg room was absolutely horrendous!!! Newer model plane and zero room for my legs."
Cons: "They overcrowded a flight in the middle of a global pandemic which shows they do NOT prioritize the health and safety of their customers."
Pros: "Love this airport. It’s clean and comfortable!"
Cons: "I had been told there was a restaurant and there was one tiny coffee bar with little to no food. Most likely covid related but still probably one of the best airports I’ve been to"
Cons: "Flight personnel seem like they dont enjoy their job."
Cons: "The remote on the arm rests werent working correctly for the inflight entertainment. My menu button didn't work. It was stuck on ESPN. The armrest is really an awkward set up. I don't want to keep shifting and possibly nudging my neighbor. Wish they touch screen like Delta, American, Air Canada,etc."
Cons: "The delays, gate changes in a massive airport, and general lack of information made this trip excruciating."
Pros: "Fast and friendly"
Pros: "Comfortable seats, no delays, smooth flight"
Cons: "Food choices were terrible - breakfast time and no breakfast food, no sandwiches just overpriced snacks."
Pros: "Comfortable plane. I love United Express."
Pros: "Felt like the pilot was experienced and skilled because It was very smooth in departing and landing."
Cons: "There was a lady sitting on my assigned seat. She said flight attendance told her that is ok to do. I wouldn't mind if she or staff asked me with legitimate reasons. It happened at mt last trip; ending up sitting next to big person instead of sitting with my 12 year old daughter."
Cons: "Our flight was “delayed” 12 hours! Notably not cancelled and rebooked because then they would have to compensate us, I believe"
Pros: "Never made connection since first flight was deplaned"
Cons: "Never made it"
Pros: "Free movies and TV shows through the United app"
Pros: "The plane was nice and in good shape. They had beverage service for a very quick flight which is nice. Can't rate food or entertainment because only hour or so flight."
Cons: "It was freezing in the plane and I'm never cold. When I asked for a blanket they had none!!! They had just announced whatever they can do to make your flight more comfortable ask them. Not true, just words. Disappointed after the great treatment after flying ANA."
Pros: "Free streaming IFE is nice. Crew was friendly."
Cons: "3 independent instrument failures made us 2 hours late and I missed my connection."
Pros: "Crew was very nice, plane was clean, seats were nice."
Cons: "Wish there were TVs on the back of chairs."
Pros: "Service, space, and staff of course!"
Cons: "Entertainment is boring and tired, United use to offer better free shows and movies!"
Pros: "Repairs caused a long delay, they kept us informed but it was a hurry up and wait forever"
Pros: "Flight was on time and I received my checked baggage."
Cons: "Seat was uncomfortable due to insufficient foot space. All (about 6) overhead bins in the rear of the aircraft were full because crew stored “essential equipment” in them. Crew was not professional. After takeoff they never came around to see if anyone needed anything and not even a glass of water was offered for the entire flight. They didn’t even ensure that everyone wore seatbelts on landing - woman next to me was stretched out hugging her companion while landing wilth unbuckled seatbelt. Entertainment screen did not wirk properly."
Pros: "The person at the United customer service desk was able to book me on the next available flight to Reno (after missing my original flight mentioned above) quickly and efficiently. Boarding was fast."
Cons: "I was late to my original flight and the United personal that I talked to at the gate was very rude. I asked if the plane was still boarding and all she said was go to customer service. I know I gave her a questioning look because this did not answer my original question. She repeated her statement again this time pointing. I would have preferred that she tell me that the flight had finished boarding but customer service could help me get on another flight. I feel that would have been more professional. My new flight was also an hour late"
Cons: "Long delays in both trips. 6 hours stuck in Munich & 24 hours in Luxembourg. Asked to get on earlier flight-was told not possible even though 27 seats open. Not possible to check in online and chose seats."
Cons: "Sat on the plane for over 2 hours due to mechanical issues, then there was a medical emergency, then the crew was over their time and had to be replaced, while deplaning there was another medical emergency, finally got in the air 4 + hours later. When flight landed sat on the tarmac for 45 min waiting for a gate! United offered a $50 voucher as compensation. Are you kidding me?!?!?! $50????? You cannot get a customer service person on the phone, they told me it is a "back room department" I had to email and wait to see if/what they will do. Absolutely ridiculous!!!"
Pros: "No food or entertainment. Crew very friendly. Tony plane"
Cons: "Lost my luggage, ruining my trip."
Cons: "Noisy intrusive kids-clueless parents no help from crew"
Pros: "Good cabin & flight crew; kept us informed."
Cons: "Ran late. Seats are time (I'm average weight & height). Windows couldn't have been lower or we'd have been looking at the gear."
Pros: "Assigned seat - delayed because of hot breaks but stayed on tarmac to cool while cooled only about 10 min."
Cons: "Airline stewardess should have suggested mom with young child in lap could move to empty row of seats."
Cons: "Didn't take the plane!"
Cons: "Flight was cancelled rerouted with Delta"
Pros: "Boeing planes are very comfortable. No pressure Really nice experience"
Pros: "Only good thing was the flight was fast and on flight staff friendly."
Cons: "Flight to Denver was supposed to leave from Albuquerque at 9:55. Screen said flight was on time. No rep at desk and screen changes to Houston and only way we found out our flight was delayed because the plane was diverted to Durango is because another passenger called United. Finally at a quarter till 11am the screen at the gate changed back to Denver but still said 9:55am departure flight on time but united's website stated flight delayed till 11:55am. Upon return to Albuquerque from Denver bag was not on my flight so I had to hang out in Albuquerque although, I live an hour away because I have prescription meds in my checked bag I need to take 4 times daily. Would not fly United again"
Pros: "Crew was very pleasant under the adverse situation"
Cons: "Both flights were delayed /"
Cons: "Mad I had to check my luggage. Never used to have to, I usually carry on."
Pros: "The crew was friendly and helpful. The flight arrived much earlier than scheduled."
Pros: "Crew was great"
Cons: "Aircraft interior is dated."
Cons: "I was traveling with someone and the tickets were purchased at the same time but we weren't seated together."
Cons: "Seating is just cramped!"
Pros: "Chairs, charging stations onboard, courteous flight attendants, onboard entertainment."
Pros: "Friendly flight attendants Help luggage personel"
Cons: "Bad snacks. Need biscotti"
Pros: "every thing"
Cons: "Purchased tickets 4 months before this flight for a departure time of 6:05pm. Tried to check in and check baggage at 9:30am but was turned away saying I could only check in 3 hrs prior to my flight. Came back at 3:00pm to check-in and they could not find my information. An hour later they find out that they cancelled the flight and moved my departure time to 8:25am for that day. They say they emailed 3 times in May but I never got it (I'm a bit crazy about my email staying clean) so they say it might have went in to my spam folder due to they types of emails they send to customers. They only kept repeating that they notified me so there is nothing they could do. I ended up going to Air Canada to get a flight from PHX to RNO the next day. No apology, no help, no hotel for the night...Terrible experience by United. They gave me a customer relations group contact information to follow up with for complaint but since they sent me the 3 emails in May about the change, they have no liability to fix the situation."
Pros: "Smooth. No problems. Happy we didn't have to get suitcases through customs because you could handle in Canada. Happy gate was near where we got off."
Cons: "The flight was overbooked and asked for several volunteers to take later flights for travel credit. Ended up forcing those unlucky souls in the last boarding group off flight with no offer of credit or accommodation. Waited in customer service line for hours, literally longer than it would have taken to take off and arrive at my scheduled destination. United representatives could not find a flight that guaranteed a seat (not on a long standby list) that was even in the same 12 hour period. I spoke with a United supervisor who showed zero empathy or concern with the situation. In the end I arranged for other travel accommodations to drive to my family reunion destination. No refund was issued or offered. I was informed I would have to call United customer service after the date of my previously scheduled return flight to explain my situation. I will personally never fly United again and would recommend the same to anyone. Although for the record, I did receive a single ten dollar airport food voucher for my inconvenience. Inexcusable."
Cons: "Everything!!!!!!!Delay led to missed connection which led to flying to another city but plane had mechanical issues then that plane was late, then plane was full so had find another city too fly into. Planes are not going to any of that cities upstate. Had to then go to LaGuardia airport to catch a Delta connection to Syracuse my. NEVER AGAIN!!!!"
Pros: "Nice cozy seat, but seatbelt was about 6" shorter than most planes-wouldnt fit a medium-large person."
Cons: "Paid a lot for an upgrade, and our bathroom was out of order, the stewardess was snippy, and my expectations were less than met."
Pros: "Staff and Pilots did a great job. Wheelchair was much apprecciated!!! Everything was on time or ahead of it. Great landing!! Wish you didn't charge for baggage and would like better snacks--oh for the good old days!"
Cons: "United had 3 gate changes. Ok sometimes that happens. This was said due to a storm out of colorado"
Cons: "No leg room at all and I'm not that tall"
Pros: "She saw me boarding with two small kids and came right up with snacks and juice! Much appreciated. Also I really like that you do pre-boarding again for families with young ones. Thank you."
Cons: "Food. You said you have wifi but I was never able to connect. Don't understand."
Pros: "Safety precautions are taken like temperature checks at the gate and no snack distribution"
Cons: "Crew members need to wear their masks correctly and I would like more social distancing. I was surprised that middle seats were booked in both my flights during a time of social distancing!"
Pros: "Crews were good"
Cons: "Restroom smells awlful"
Pros: "Made it through TSA without BS. No delays. I dont smoke anymore but mccarran has a smoke pit."
Cons: "All airlines should add legroom and fatbody room. I used to get a free carry on too, but even that you're nickel and diming. The price I payed up front should have covered both of those issues. That's the truth and everyone knows it."
Cons: "Sometimes I wonder if it worth buying a seat. Always packed in full row with other seats empty."
Pros: "Crew was awesome ! The flight crew I would fly with anywhere, anytime. No mucking around ,get in , buckle up, we’re outta here . I love that ."
Cons: "I’m 6’2” , any vehicle other than my R1 is just not super comfortable. Even my truck and i love my truck . But anything over 2 hours starts wearing on my long legs . Thats my issue . Nothing any airline can do for that . I prob need to opt for 1st class next time n see ."
Pros: "The attendance"
Cons: "Tight seats"
Cons: "As usual, Frontier charges for everything extra. Also, their seats don't recline, which is ok for a short flight like this one from Austin to Reno (CA. 3 hours.)"
Cons: "I purchased a flight from ONT to RSW with a layover in Denver. I was only able to check my bag to Denver, had to go to baggage and check in a second time, go through security again—a long line —took me 2 hours to get my bag and go through security. Frontier told me that kayak booked me on two separate flights with two separate tickets and because of that they couldn’t check my bag to my final destination. booking through kayak was a huge inconvenience"
Cons: "Rude service"
Pros: "Easy flight with good price."
Cons: "No one takes cash anymore! Have to pay for all snacks! Not alot of room for broad shoulders."
Pros: "airplane cabin was clean."
Cons: "boarding was late and they didn't even say anything. no apology or anything. It was also hard to hear announcements over the PA system"
Pros: "Despite two weather delays, getting into SLC late due to snow Crew boarded efficiently & in a courteous manner."
Pros: "Very efficient boarding. Although I thought it strange at first that Frontier charges for overhead storage, the storage situation was roomy even with a full flight."
Pros: "That we did not crash and I did not die! PTL"
Cons: "You pay for everything on a menu style way. Peanuts, soda, luggage and seat choice all extras. Then we got to Denver and they lost about 10 peoples' luggage. They could not find it for 45 minutes and then I found it on the wrong carousel going round and round! Very dissatisfied with the luggage mess in Denver on flight 802 September 10!"
Cons: "The sits, the tray table, the air conditioner,"
Cons: "Frontier had 2 flights out of FLL all day. 1st scheduled to leave at 10am to Trenton. Our's to Cincy at 4. Trenton put passengers in and they sat on the tarmac back the APU was broke (essentially plane's starter). Then people finally were able to get off the plane. Meanwhile, our flight to Cincy couldn't leave because the airport wouldn't let us use a different gate! Apparently, Frontier wasn't paying what the City wanted so we sat there waiting for over 6 hours though our plane was at a different part of the airport waiting on is, we couldn't board and leave!!!"
Pros: "fare was good"
Cons: "the seat was terrible"
Pros: "Staff was efficient, boarding and exiting the plane was quick and easy. Size of overhead bins seemed to be larger than other planes I've been on."
Cons: "I didn't like that soft drinks were not included... And I prefer having a small TV to help pass the time was they do on other airlines."
Cons: "I upgraded my seat ... most uncomfortable seat I have ever be in during a flight and it was row 2"
Cons: "Had to pay for everything."
Pros: "It's pretty difficult to pick out what I liked about the airline, other than the originally "cheap" flight costs – but those increased by $55 by the time I actually took off from the airport."
Cons: "The policies for this airline aren't well known at all, and it's ridiculous they would think I'd be aware that they charge for a carry-on bag, charge to move seats up front the ridiculous back seats they slot you, and there is no wifi! I even had to pay $3 for a small can of Seltzer Water! I will never ever fly this airline again. Also, the seats were incredible uncomfortable and the tray isn't an actual tray you can utilize, so I sat with my computer in my lap (uncomfortably) the entire time. Everything was sticky and smelled bad, from the tray to the seats to the seat belts. Again – never flying Frontier again!"
Pros: "The old bait and switch! I could have paid that extra $60 on a better seat on a better airline. Which I will do next time."
Pros: "Both ways the flights ran early."
Cons: "Everything is a la carte. I'm ok with that as long as everyone is aware of it. Also, a woman with 2 children had to pay $200 for a checked bag at the airport. That was ridiculous."
Pros: "I think it would much better if you give a snack to passengers"
Pros: "I highly recommend them, will use this airline again"
Cons: "Only thing that they wanted to charge extra for window seat and plane wasn't fully booked, otherwise the best service"
Pros: "The stewardess was funny and obviously loves her job. Everything went well and an uneventful flight is a good one. I do not think there should be a charge for water. I did not buy any food and am unaware of any entertainment."
Pros: "Cheap fare."
Cons: "They do have hidden fees... such as printing your boarding pass, choosing your seat (not a premium seat, just any seat!), and a fee for carry ons. At the gate they said they were going to charge $65 for a carry on, but if we wait until boarding they would charge $100. It's extortion, plain and simple. Luckily, I only had a backpack, so that didn't count. I also packed my own food, so I have no idea what they would have charged there. Make sure you print your boarding passes at home and let them assign you your seat, if the computer does it they won't charge you."
Pros: "Crew was fine. Ground staff ok. Plane ok."
Cons: "I did not like that you had to pay $40 to carry on and place above a small piece of luggage. Then had to pay an additional amount to get a seat reservation. This is bait and switch in my view and I will not fly Frontier again."
Cons: "Flight was delayed 1.5 hours. New hard plastic seats are awful"
Pros: "Cheap flight. Glad by lost bad didn't disappear into the abyss."
Cons: "My bag was lost, and the staff at the airport couldn't check to see if it made it on the flight or discover where it was. Took my contact information onto scratch paper (seemingly no official form or system). Tried to deliver it at 2am with no warning. Extremely stressful."
Pros: "The price was excellent particularly for someone like me who travels to and from FL without baggage frequently. This was my first Frontier flight from Orlando to Pittsburgh but won't be my last."
Cons: "Seats were not very comfortable for a relatively new airplane."
Cons: "Flight price may have been lower, but EVERYthIng else on Frontier was cheap. There's a difference. Bathrooms were filthy, seats are very uncomfortable,. When the service cart came around, the gentleman sitting next to me asked the attendants if they charged for water! I'm only 5'2" and it was crowded. But the crowning insult was being charged $60 for each piece of carry on luggage. Neither Kayak or Frontier say upfront or easily identifible, that if you show up with a suitcase you pay for it. We were quite surprised and disappointed. Will never fly such a cheap airline again. To Frontier: really? Really? Include costs in your fares."
Cons: "Uncomfortable seats, drinks aren't complimentary, paying for carry on luggage"
Cons: "Overall everything"
Pros: "The flight"
Cons: "The 7 hours delay .....my travel delay was very frustrating ...not sure if I would fly Frontier a second time."
Pros: "Flight on time"
Cons: "Check baggage was $35 & carry was $40. Pricing is way out of line. Online I picked & paid for 2 aisle seat across from each other. Boarding passes placed us separate. We changed 1 seat after on the plane."
Pros: "Staff was great."
Cons: "Are you kidding me with those seats? Worst seats in the industry. Carry on charge went up considerably. Beware."
Pros: "It was on time."
Cons: "Seats don't recline. I booked this flight because it was less expensive, not knowing that Frontier charges extra for bags whether you carry on or check. With the extra baggage charges, which I normally wouldn't have to pay because I travel light, it ended up being a more expensive flight that was much, much less comfortable."
Pros: "Nothing i will not fly with frontier again"
Cons: "The way they board, we started to board late, i had a drunk passanger nexy to me that tried touching my leg. Baggage took forever to come out."
Pros: "The Flight care was AWESOME. FRIENDLY COURTEOUS HAPPY POLITE"
Cons: "Hope happy up beat everyone was"
Pros: "Price of ticket"
Cons: "Had to pay for carrying on luggage had to pay for seat and no TSA"
Pros: "It wa a new plane"
Cons: "No entertainment for a 4+ hour flight... Beverages were an additional cost... No snack ( not even a pretzel) .... Micro thin plastic seating with no recline function and short platform under legs... Spent over an hour to take off because of medical situation (?) with no communication from the crew..."
Pros: "The crew members were very pleasant, professional, and efficient. The flight was relatively smooth and quick. Boarding and unloading went relatively quickly. Flight embarked about on time and arrived early."
Cons: "There was absolutely no advance information regarding the additional cost for both checked and carry-on luggage. Apparently, the cost for checked and carry-on luggage varies from flight to flight, since what we were charged, $30 per bag checked and $40 per bag carry-on, differs from costs I see in other reviews. Additionally, we were not advised at any time prior to the flight that everything, including water, had to be paid for and only by credit or debit card. The seats were extremely small and there was no leg room whatsoever. If the flight had been much longer, we would have been in quite a bit of pain because we both suffer from a significant amount of arthritis. We were not offered a pillow...not even sure there were any pillows."
Pros: "Nothing. I'll never fly Frontier again"
Cons: "My ticket ended up having 260.00 more dollars added on the back end because of choosing my seat, charging for carry on."
Pros: "Boarding process was easy Crew were attentive On time I didn't pay for a seat, but got an aisle anyway"
Cons: "Checked bag and seat fees Seats do not recline Charge for water! Tray tables are half the size of typical trays, but I guess since they don't feed people, it's not much of a problem"
Cons: "Very uncomfortable cramped seats that do not recline. The price does not reflect that you have to pay for everything, checked bags, carryon bags, snacks, soda's. No entertainment even during a 4 hour flight."
Cons: "Worst seats I've ever been on."
Cons: "Seat backs were uncomfortable"
Pros: "Everything has a price - including water and carry ons; disappointing"
Airlines flying from Wyoming to Yosemite National Park have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Wyoming to Yosemite National Park
Masks required on board, masks provided on flights from Wyoming to Yosemite National Park
Social distancing seating
Middle seats unavailable to book on flights from Wyoming to Yosemite National Park
Testing for antibodies, testing for symptoms for flights from Wyoming to Yosemite National Park
Waiving of change fees. Search flexible flights from Wyoming to Yosemite National Park