Daily cleaning, installation of cabin HEPA filters
|June||Best time to beat the crowds with an average 3% drop in price.|
|September||Most popular time to fly with an average 13% increase in price.|
Average price round-trip
|$314||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Delta and Aeromexico have all waived their change and cancellation fees on flights from Salt Lake City to Yosemite National Park. Confirm policies on booking site.
Delta does not allow booking a middle seat on flights from Salt Lake City to Yosemite National Park.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 1h 31m
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries, UK, Ireland and Brazil in the past 14 days. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "So much food service on board"
Cons: "Boarding organizer in Japan should be better"
Cons: "Last minute emergency reservation so had to settle for what was available interns of travel class and seating. Could only get into economy and seated at the rear. However the flight was on time the staff very helpful and being a premium One World member really helped. Food was typical airline food,"
Pros: "On time, all as planned"
Cons: "30 minutes late but because of CO try ruin at SeaTac."
Pros: "Great organization. I didn’t feel as though I was in a herd of cattle while boarding."
Pros: "Food for purchase - which is normal in the US. Expected experience in all categories."
Cons: "Checking in took more than an hour. I was flying internationally so was limited to one queue. Thanks to TSA Precheck there wasn’t additional stress. It may have been nicer to have more than one agent handling the International groupngogem the queue length and nature of the trips, which are generally more complex."
Pros: "Plenty of room, nice crew"
Cons: "I tried to print my boarding pass at home the day before the flight, with an error message "please see an Alaskan Clerk". I also tried to get my boarding pass via phone with the same error message. I also tried to go through Cathay's website, no luck. Cathays customer service is closed on Sunday, and Alaskan customer service said they cannot help me. I arrived 2 hours before my flight from SLC to LAX via Alaskan Airlines, and they were unable to print my boarding pass in time to make my flight. I waited 2 hours in line with other people also leaving at 6am, almost all of us missing our flight.... I am extremely disappointed and would like a refund for this trip. I ended up purchasing another one-way ticket to HKG, and will take the return flight home from Cathay."
Pros: "For such a short flight, it was an amazing trip to SFO. Friendly crew and service was top notch."
Pros: "Seat comfortable"
Cons: "Boarding Walking outside to get into the plane The flight attendant"
Pros: "The staff treated everyone like humans not a number!!!!"
Cons: "Checking bags after shelling over 500 bucks on a flight should be free."
Cons: "My flight back from Salt Lake City has a lot less friendly staff"
Cons: "It was the worst flight experience i have ever had!!. Our flight was scheduled for departure at 845 pm July 5th, and did not end up departing until 203 am!! We had to sit in the airport for 8 hrs, i barely had any money left and had to use it on food and snaks while we waited. The staff was very rude. I had asked them different times what was going on, because the time of departure kept changing and what were my kids and i supposrd to do, and they just said sorry and dont know what to tell you. After spending my last bit of money on food for my kids and i, I was told by another passanger that the airlines were giving vouchers for food. They never once in the 4 or 5 times i talked to them, offered or told me about the vouchers. It was a terrible experience all around!! We landed in portland at 330 am and had to still drive 3 hours home. we didnt get home until 630am. Ridiculous!!!! I was and am still very upset about the whole thing. Also the staff that was so rude in SaltLake City, every time i would see a concerned or upset passenger go up to talk to them, as soon as they would walk off the staff was over there giggling with each other about it. So Very RUDE!!! Another passanger said that Alaskan Airlines has habbit of having problems with delays . If this is the kind of experience that comes with flying Alaskan, then i will never fly with them again.!!! or go througj expedia"
Pros: "Good airline"
Pros: "Great flight!"
Cons: "The lady on the kiosk this morning was annoyingly rude."
Pros: "Service was great"
Pros: "The staff is awesome, the ride is always so comfortable"
Cons: "Not flying more often"
Pros: "Each of the flight attendants were very pleasant and were helpful with me and my baby."
Pros: "Pretty standard Alaska Airlines flight. Crew was friendly, boarding process was smooth."
Cons: "No free in-flight entertainment. Since there's relatively no equipment cost to airline to allow streaming to personal devices, this is pretty disappointing."
Pros: "Got to my destination on time. Reasonable price."
Cons: "Seats a little uncomfortable. But I'm 6'6"
Pros: "Was able to upgrade to first class when checking in online. Wonderful"
Pros: "The service was great and the flight landed on time. There isn't anything more I can ask for"
Pros: "the service was great."
Cons: "the breakfast was tasteless and horrid."
Pros: "And same overall. It was fine."
Cons: "But it was too goddamn hot!"
Pros: "How smooth the ride was. It arrived early."
Cons: "They counted my small purse as a bag. Told me to put my purse inside my backpack then it would be considered 2 bags instead of 3. The flight attendant wasnt clear at all. Did not understand a word. All the flight attendants were rude."
Pros: "Most people get upset when a flight is delayed but I would much rather have a safe plane. I liked the way that customer care handled the situation. I recieved a text message, an apology email, and a follow up email a day or so after landing. I told my father (a much more frequent flyer) about the situation and even he was very impressed by the customer care."
Pros: "Great flight attendants with sense of humor and very attentive through the flight. Free glass of wine was a hit!"
Pros: "They went out of their way so that I could make my flight. Amazing and I really appreciated it."
Pros: "The crew was great very friendly. They made everything as enjoyable as they could over all great flight"
Cons: "No complaints"
Pros: "When we arrived at the airport there was a long line that was not moving. We were afraid we would miss the flight. We spoke with an Alaska airline representative and they moved us and anyone on our flight to the front of the line to make sure we didn't miss our flight."
Cons: "That there was a long line to check in"
Pros: "Air circulation"
Cons: "Middle seat and space"
Pros: "It landed safely."
Cons: "The surprise baggage fees. The big wad of chewed gum on the back of the seat in front of me. Clean your plane, please."
Cons: "Was not told before hand that we should download app. Said we could download app using Alaska Air wifi, NOT true! Not a comfortable seat at all, just an overall not enjoyable flight"
Pros: "The Stuartus saving me from a crying baby sitting next to me"
Cons: "Someone took my assigned seat."
Cons: "The seats were absolutely terrible and felt like they were designed to give discomfort. Although the crew members were nice, they took forever to clean up empty peanut bag and drink cup."
Pros: "The price was right, so I chose this airline I'd never been on. Let me tell you, it was the finest flying experience I've ever had. I wish they would fly everywhere, because then we'd be done with the brutal shafting Delta and American and even United dishes out on the regular. Comfortable, friendly, accommodating (usb and AC ports on every seatback), and laid-back, it was perfect. I mean, perfect. AND we got there early."
Cons: "I didn't like sitting there and comparing them to all the other airlines I've ever flown with, because Alaska puts everyone else to shame. It was a positively joyous experience."
Cons: "I really like everything"
Pros: "Flight was on time and staff very courteous."
Cons: "Nothing to complain about."
Pros: "When I had to change a flight on Alaska, because of a delayed flight on another airline, the customer service rep from Alaska was unbelievably helpful. Even after I had to hang up mid-conversation to board another plane, she arranged new flights and refunded me the money I had spent on an upgrade for the earlier flight. First class treatment!"
Pros: "The crew was great!"
Cons: "We had a six hour layover in LAX and our luggage still didn't get transferred to our next flight and so our first 3 days in Ecuador was without luggage!"
Pros: "There was a Scandinavian flight attendant who was exceptionally pleasant and accommodating. She was the reason I gave 2 stars."
Cons: "There were empty rows and there was one female attendant that was unnecessarily rude when I waited to relocate to a new seat. I was so disgusted that I will never fly with Alaska again."
Cons: "Checked baggage fees"
Pros: "short flight... only 45 minutes. Small plane but comfortable"
Pros: "It was fast and smooth flight"
Pros: "Awesome flight and crew plus the window was really clean for a good pictures"
Cons: "Maybe flight was too short?"
Pros: "Fairly quick boarding process. Crew was friendly."
Cons: "My seat companion actually took my seat. Although the attendant was near by & aware there was small issue, there was no intervention. Not having the window seat was a minor inconvenience for me, but it would have been nice if he could have intervened when i didn't feel i could nor wanted the confrontation."
Cons: "It was a short flight, but the standard pretzel snack is so very tired, Seats and leg room are too small for any form of comfort. Again thankful for the short duration, but 1.5 hours is pretty much the limit. Flying, other than the speed, is now the most uncomfortable form of travel."
Pros: "Flight attendants were friendly and appreciate gate agent's enforcement of the two personal bags per person."
Pros: "Great service!"
Cons: "Not much legroom."
Pros: "I have never seen a gate attendant call each person by name as she scanned their boarding passes! At Delta I felt welcomed by every employee. Even the pilots greeted the passengers as they exited. All the other airlines just want my money, they want to cram me into smaller and smaller spaces and want me to sit there and shut up so they don't have to interact with me. I will fly Delta every chance I get, even if I have to pay more money."
Pros: "Economy Comfort, excellent in-flight entertainment (Movies)"
Cons: "Food was rather marginal (really no surprise, it's airplane food), tried unsuccessfully to hook-up to in-flight Wifi (couldn't get it to work throughout the flight)"
Pros: "The cree"
Cons: "The stupid boarding pricesd"
Cons: "The landing was somewhat frightening."
Pros: "It was great. The flight attendants are always helpful to us."
Pros: "Despite the turbulence and delay, this was possibly the best flight I've ever been on. I have never been treated so well by a flight crew before. Also, the attendant at the gate managed to get my wife seated next to me when our seats ended up separated. Great experience!"
Cons: "Turbulence and delay was bad, but the flight crew made up for it."
Pros: "Crew members were very nice and pilot did a great job flying thru turbulence"
Cons: "I don't have any compliants"
Pros: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
Cons: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
Pros: "Delta flight attendants ultimately removing the passenger."
Cons: "The man that called the mother and her son a "F***** b****"."
Cons: "small aisles and space in the seats. me and my wife were seated"
Pros: "Nothing at all"
Cons: "Delta allowed us to board knowing of possible weather delays at the destination! Once on board the captain announced that we could not take off due to weather at the destination! Why didn't they let us just sit in the airport until Delta knew one way or another? Been sitting, trapped in the plane, no AC, no announcement from the flight crew. Could be waiting in relative comfort inside the airport!!"
Pros: "The crew was professional and efficient. This includes the ground personnel that had to cope with a grossly overbooked flight. I was upgraded to comfort+ at the gate."
Cons: "Fed up with the .4 oz pretzels. The arrival in LAX was chaotic. We had left on-time and were told that we would arrive approx. 20 minutes early. Ha! First landing attempt had to be aborted, the landing not being cleared by the control tower. Then we cruised, circling over the Ocean, and the lights of the city again. Finally we landed. Taxiing on the tarmac was interrupted many times, and took overall 30 minutes. The pilot kept informing us. I was probably not the only passenger that had and urgent need to reach a bathroom... Of course, Delta should not be blamed"
Cons: "plane had to go back to the gate to lose 1500 pounds. cant they calculate this while loading?"
Pros: "Everything was great from the check in process to the de-planing in Detroit. When we checked in at SLC the agent used my last name, which showed me the extra mile Delta staff will go to make the travel with them professional and curious. The flight left on time and when we arrived in Detroit our bags were already there waiting for us. Couldn't have asked for more!"
Cons: "Nothing at all"
Pros: "Clam flight Nice crew"
Cons: "No complaints, completely satisfied!"
Pros: "friendly crew and staff"
Cons: "the unsheltered boarding in snowy and icy weather treacherous for those of us who are not so sure footed"
Pros: "Went really smooth enjoyed"
Cons: "Announcements were difficult to hear. ?static"
Cons: "Spent 90 minutes on the plane before it even took off."
Pros: "The food we had to buy was good."
Cons: "We barely made it in time to sprint all the way to the next gate."
Cons: "They took an hour to get our baggage out in Hailey."
Pros: "Flight was great, no issues"
Pros: "The staff of Dekta were welcoming as well as helpful. The flight was professionally run and I enjoyed it."
Cons: "The auxiliary power went down before we took off. However, the flight captain assured passengers that procedures would be followed to assure our safety. We waited on the plane for 10 minutes and then took off. Thanks to staff for following safety procedures."
Pros: "Very kind folks in the airport and on the flight. That is always the best thing."
Cons: "It was an early morning weekday flight greater than one hour duration and there was no coffee offered on the flight. I would have loved a cup of coffee."
Pros: "Flight was good and actually arrived early. Some turbulence but was handled well."
Cons: "Negative rating only applies to a particular passenger who most likely hadn't showered for a month. I can overlook a lot of things but this was eye watering bad. Other than that, good flight that arrived early at destination."
Cons: "I understand that they can't control the weather, but the ride was so rough that it made me sick and gave me a massive headache."
Pros: "This was my shortest flight for the day, just over 2 hours and it was a bigger plane, had monitors in the seat backs, served drinks and snack."
Cons: "I think entertainment should be free. There should be a charge for wifi, because people can survive without their computer/phone for a few hours. But, if you have already put the monitors on the plane, how much extra money per year would airlines lose by offering a free movie...?"
Cons: "We finally got toward the runway then had to sit there for about 25 minutes because there was a technical error."
Cons: "Flight left an hour late, I was about an hour late arriving as my friend was waiting. Once we boarded we sat in the plane for another 30-40 minutes. Luggage took FOREVER to come & the overhead storage on the plane was so small I could barely fit my bag. I'm done with Delta!!!!!!!"
Pros: "Crew service and hospitality was awesome! Plane was very clean and comfortable."
Cons: "Flight delayed and we almost didnt make connecting flight in Salt Lake to San Antonio."
Cons: "Flight delayed"
Pros: "Great crew"
Cons: "No outlets, old seats (but fine condition)"
Cons: "The connecting flight I had to Seattle had a 30min layover, and was practically gated on the opposite side of the airport in SLC. I had to run in order to make the last-minute boarding. Kind of a cutting it close, but I made it none the less"
Pros: "My connection was in the same terminal; food, drinks & restrooms were very close; I was seated in the front row, another very smooth take off & landing."
Cons: "I was told that my flight had been overbooked from SLC to FAT and to check with the ticket agent in SLC for my boarding pass or the possibility of taking a later flight & receiving a voucher. When I did this the woman was quite short with me and quickly said "The flight is not overbooked!" I was not looking for a hand out - just following instructions as I was not able print my boarding pass in advance because the flight was, at that time, overbooked. She was a bit rude. Lastly, the flight attendant was not very attentive- she stood in the front ate food & was reading something on her phone the entire flight after delivering beverages. She suddenly realized we were making our descent and then came back through the cabin. I just thought this odd.."
Pros: "A little extra legroom for Sky upgrade."
Cons: "Shoulder space is still too narrow for average people. Arms overlap with other passengers or you must scrunch them up. Causes neck and shoulder pain."
Pros: "Excellent friendly service from crew and good information from pilot."
Cons: "Even with a Delta comfort plus seat, the seat was very cramped widthwise. I am a petite woman and I sat next to a large man. He spilled over and under the armrest into my "space." There was extra legroom, but that didn't make up for feeling"
Pros: "Great service at check in and at the gate"
Pros: "Pretzels and drinks."
Cons: "Very poor choices of free entertainment in terms of tv shows and movies. Not many music choices either."
Pros: "The curteous staff."
Cons: "My connecting flight gate in Minnesota to Charlotte was a long distance to get to after departing from Vegas. Appreciated no real layover but with luggage by the time we made it to gate g passengers were already boarding. Almost missed connecting flight. Gate you land at needs to be closer to gate you catch your next plane."
Pros: "Crew was great"
Cons: "Seats were uncomfortable mine didn't recline at all and WiFi wasn't working for entire plane"
Pros: "Bigger seats (old plane)"
Cons: "No USB or charging plugs ( old plane)"
Pros: "Not much room in middle seat. Was stiff after flight not being able to move much"
Cons: "I never got there . They changed my flights"
Cons: "Dirty old plane. Crew not helpful with flying with a lap child. Not impressed"
Pros: "The room on the flight and personnel were kind, friendly, and attentive to your needs"
Cons: "Everything was great!!!!!!"
Cons: "Gate agent was cold rude and incompetent"
Pros: "Flight attendant was very fun. It was her birthday and made the day fun for everyone."
Cons: "Seats are always too close together - left to right and front to back. A sad reality that only improves for the well-to-do."
Cons: "Lack of social distancing with American Airlines"
Cons: "That flight for 2.5 hrs is way to tight. An hour, hour and a half... OK. But 2.5 hrs on a packed flight was uncomfortable"
Pros: "Only masked picking up trash during pandemic - difficult to rate crew"
Cons: "Organized exit vs. usual crowded chaos of passengers in a hurry"
Cons: "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
Cons: "I wish there were charging ports so I could charge my device on such a long flight."
Pros: "The crew was friendly and the flight was almost on time."
Cons: "The power outlet at my seat didn't work. The baggage was delivered to the wrong carousel at DFW. The seats are TOO DAMN SMALL."
Cons: "Nothing. Everything was great."
Pros: "Fast boarding and efficient, friendly crew. I paid for an upgraded economy seat, which had more legroom and fit my body (more or less)."
Cons: "AA's seats seem to have gotten thinner in recent years, so I find them less comfortable. There's no in-flight entertainment; you have to download the airline's flight app on your device and stream from there."
Cons: "Flight was 90 mins late departing"
Cons: "The wifi didn't work at all"
Pros: "last minute upgrade was nice, made sleeping much nicer. food was good, flight uneventful which is always a good thing."
Cons: "Some of the flight attendants had an attitude and we not very personable to others. Just doing their job, ticking off the boxes. One was very kind, the others not so much."
Cons: "I was forced to check my bag bc the plane was “full” but when I got on there were more than 5 completely empty overhead bins. So now I’m waiting in baggage claim, after an already delayed flight, when there was absolutely plenty of room on board for my bag (which was of acceptable size)."
Pros: "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time."
Cons: "Having to pay extra for a aisle seat"
Pros: "Seats were nice, flight was efficient, arrived early."
Cons: "Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it."
Pros: "Nothing it totally messed us up"
Cons: "We missed our 1night in Rome-had to go home and come back the next day-we missed our train tickets and hotel in Rome and it made our trip a lot shorter!"
Pros: "I liked the fact that, my flight was miraculously on time leaving salt lake city"
Cons: "I don’t like, however, the fact that 3 of the last 5 times I’ve flown American round trip midland tx to Salt Lake City I have missed my connecting flight on the way back due to no fault of my own. I have flown this trip once a month for the past six months and have to do it two more times before December. American sucks"
Cons: "Seats are so uncomfortable! Too close together"
Pros: "Time was good. Ground service was good. In-flight was okay. Because I love Cathay so much I took a 3 hour longer trip through LA (vs. Seattle) and paid more. But I was berating myself for that. But the flight back was Cathay service at its finest."
Cons: "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."
Cons: "charged a surprise of $175 for my third bag although Kayak mentioned i should be charged $75 at the time of booking. AA says it is due to Jordanyan Airlines, why was I surprised by this extra charge?!"
Cons: "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
Pros: "Cabin crew was excellent."
Cons: "Deplaning at an inconvenient remote terminal with unattractive and minimal facilities, which involved waiting in a long line for a series of buses for transport to the main terminal. Arrival at the main terminal required climbing a flight of stairs. No in-flight food service offered except a choice between one cookie or one cracker."
Cons: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
Pros: "Flight attendants"
Cons: "The flight got delayed from salt lake and we had to spend a day in Charlotte before another flight came"
Pros: "Everything was perfect"
Cons: "Not enough snow in salt lake"
Pros: "I went to check in for my flight and was told that it changed to American Airlines. By the time I arrived to the gate it the flight was full and they wouldn't let me on. I want a refund."
Cons: "See above."
Pros: "Good in-flight service, comfortable first class seat."
Cons: "Arrival gate was remote from main terminal, requiring a crowded and disorganized wait for a bus to the main terminal and baggage claim. The extremely small overhead storage cabinets of the Canadair required many passengers to check normally acceptably sized carry-on bags after boarding and finding it impossible to fit. Waiting time for retrieving these on the ramp at the destination was excessive."
Pros: "Free movies and tv"
Cons: "The Three days it took to get 10 hours away horrible customer service no one was there to help us.30 people were stranded"
Pros: "They were so helpful as we checked in and checked our bags! :)"
Pros: "Comfort, snacks, boarding process"
Pros: "All good"
Cons: "No entertainment without paying"
Pros: "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"
Pros: "For tall people more room for the legs"
Cons: "The Seats aré very near"
Pros: "Grest staff"
Cons: "Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not."
Pros: "Courteous and professional crew"
Cons: "Delay taking off, due to technical issues with aircraft. Seat area is much too small for an adult."
Pros: "Snacks and entertainment"
Pros: "The planes were comfortable."
Cons: "I didn't get a boarding pass for my third flight."
Pros: "Completely satisfactory for my needs"
Pros: "Good pilot communications. On time departure and arrival."
Cons: "Very cramped quarters. Broken seat. Out of control heating system. Rude staff An hour wait for baggage."
Pros: "Convenient and close to home. Don't have to drive many hours either to Omaha or Denver."
Cons: "Seats don't recline."
Pros: "Delta is better"
Pros: "Everything went well. Great assistance because I can't walk far. They got me to my gate on time."
Cons: "Delayed plane on last leg of flight, over 1 hr."
Cons: "Baggage charge. I always try and fly with southwest if possible no baggage fee and they have an overall better vibe for the flyers"
Cons: "I had to sit next to a huge overweight guy who took all of his own seat and at least 1/3 of mine. He had to have a seatbelt extension... not so cozy. My shoulder was damp from his armpit sweat by the time I arrived in Dallas. The flight was full or I would have requested a different seat."
Cons: "The boarding process was a mess. The terminal was crowded and there was no clear line to board."
Pros: "On my return I had my own seat! Not nearly as cramped. Had soda and pretzels. The air magazine was latest issue! The attended was nice."
Cons: "The seats needed to be shampood."
Pros: "The crew were very nice and polite."
Cons: "No snack options. Only pretzels. Seat cushion very thin."
Cons: "Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time"."
Pros: "Crew and employees were all great, could not have gone any better."
Cons: "For a three hour flight, entertainment was lacking. The fact that there are ONLY paid options was kind of a slap in the face. Even just providing some radio stations to listen to would have been acceptable as a free option"
Pros: "Timely departure, comfortable airplane, decent food&drink offerings, my baggage arrived on time despite 2 layovers"
Pros: "Good cabin & flight crew; kept us informed."
Cons: "Ran late. Seats are time (I'm average weight & height). Windows couldn't have been lower or we'd have been looking at the gear."
Pros: "Everything was wonderful"
Cons: "The trip was too long but it is what it is"
Cons: "No one is actually caring. They read a script without emotion this making the safety inspection a nuisance rather than informative. Southwest is much better st this."
Pros: "On the whole plane,my row was the only one with a vacant seat. I needed wheelchair assistance getting from check -in counter to the plane and the person who helped me could not have been nicer or more helpful."
Cons: "The savory pretzel snack was very skimpy and I could not drink their water because they only had Dasani which contains an ingredient that I am allergic to."
Pros: "Fast flight."
Pros: "Boarding was orderly, crew was reasonably nice."
Cons: "Comfort, food and entertainment (extra $$) is very mediocre."
Cons: "My flight out of traverse city was cancelled but I rebooked on a different airlines through united to be able to get to my destination in time for an event that day. It was a long process but I made it and really appreciated all the work the agent on the phone did for me. When I arrived at the airport they had my resvervation but no ticket... luckily we worked it out"
Cons: "I wish I could have gotten more beverage (water) during the flight. Very dry in the cabin but all-in-all, it was a pleasant experience."
Pros: "I liked the takeoff it was entertaining and fun also I liked the flight crew where every 30 min they would check on us and bring us water and snacks."
Pros: "Crew was great"
Cons: "Aircraft interior is dated."
Cons: "Baggage didn't make next flight"
Pros: "Boarding Zones included seats throughout plane so it wasn't so bunched up when putting luggage away."
Cons: "Seats too close together and no TV's"
Cons: "Kayak did not confirm my seat. Was not able to get a flight. Called customer service and they told me to rebook. My card was charged twice. The airplane had faulted hardware. Waited in line for 2 hours to get a different flight. All flights to Phoenix were full. Didn't make the standby list. Couldn't make the rebook flight. Worst day ever Now, No one can give me a refund. mind you I took a day off from work this was a last minute. The reason this trip was so important to me is because my grandma is in the ICU. I hardly ever complain about any customer service experience. Overall to get a hold of customer service is awful."
Pros: "every thing"
Cons: "Purchased tickets 4 months before this flight for a departure time of 6:05pm. Tried to check in and check baggage at 9:30am but was turned away saying I could only check in 3 hrs prior to my flight. Came back at 3:00pm to check-in and they could not find my information. An hour later they find out that they cancelled the flight and moved my departure time to 8:25am for that day. They say they emailed 3 times in May but I never got it (I'm a bit crazy about my email staying clean) so they say it might have went in to my spam folder due to they types of emails they send to customers. They only kept repeating that they notified me so there is nothing they could do. I ended up going to Air Canada to get a flight from PHX to RNO the next day. No apology, no help, no hotel for the night...Terrible experience by United. They gave me a customer relations group contact information to follow up with for complaint but since they sent me the 3 emails in May about the change, they have no liability to fix the situation."
Pros: "Smooth. No problems. Happy we didn't have to get suitcases through customs because you could handle in Canada. Happy gate was near where we got off."
Cons: "The flight was overbooked and asked for several volunteers to take later flights for travel credit. Ended up forcing those unlucky souls in the last boarding group off flight with no offer of credit or accommodation. Waited in customer service line for hours, literally longer than it would have taken to take off and arrive at my scheduled destination. United representatives could not find a flight that guaranteed a seat (not on a long standby list) that was even in the same 12 hour period. I spoke with a United supervisor who showed zero empathy or concern with the situation. In the end I arranged for other travel accommodations to drive to my family reunion destination. No refund was issued or offered. I was informed I would have to call United customer service after the date of my previously scheduled return flight to explain my situation. I will personally never fly United again and would recommend the same to anyone. Although for the record, I did receive a single ten dollar airport food voucher for my inconvenience. Inexcusable."
Pros: "Everything was in time."
Pros: "Staff and Pilots did a great job. Wheelchair was much apprecciated!!! Everything was on time or ahead of it. Great landing!! Wish you didn't charge for baggage and would like better snacks--oh for the good old days!"
Cons: "United airlines plane from SLC to SFO departed 45 minutes late due to maintenance issue. Then the connecting flight from SFO to Bakersfield left 10 minutes early, thus resulting in a small group missing the connection. Spent Father's Day in the airport for 10+ hours to get on the last flight out of SFO to Bakersfield. Customer service was unhelpful and rude until they found out that the issue was at the fault of united Airlines and not external circumstances."
Pros: "Crew was personable. Free wifi entertainment with a good selection of movies broken down by genres as well as Satillite style radio. Plenty of leg and shoulder room: I'm 6'4" & weigh 280 with a 38" waist, so I notice these things"
Cons: "Snack was only a single mouthful of pretzels (note size comment above)."
Pros: "The United App"
Cons: "Downgraded plane that departed 1hr late, horrible turbulence, missed connection because 1hr late departure. Stood in customer service line for 2 hrs in vain because communication was bad. Had to pay an extra $72 for a hotel because my flight was rebooked for the next day."
Pros: "Flight was delayed for 3 hours. They did provide free movies and extra snacks for some passengers."
Cons: "See above."
Pros: "The crew. The booking experience and the check in were all very good to great. I liked the plane on the Houston to cle flight. A 737 I think"
Cons: "The small planes to spend the day in cle to Chicago to slc And the small plane to Houston. Did not eat or use entertainment. No not used answer avail"
Cons: "United had 3 gate changes. Ok sometimes that happens. This was said due to a storm out of colorado"
Pros: "Nice to have free streaming of entertainment/movies."
Cons: "SLC to Houston couldn't connected to the advertised entertainment even after it was announced. Perhaps it wasn't activated? That said, very friendly crew; on time and comfortable flight."
Pros: "I love to fly! Everyone with United was great. TSA was pleasant as well."
Pros: "There was a wonderful man named Mr. Hanson that helped me tremendously. This was the first time ever to fly and I was tremendously scared. He made my experience wonderdul. I intend to fly more often now. Thank you for hiring someone that loves his job."
Cons: "The seats on the layover flight were over booked. If Mr. Hanson had not of taken care of me on my my flight I would have had a different outcome on flying."
Pros: "On time, boarded quickly, checked my carry on all the way through Tampa for me"
Pros: "Nothing. Due to weather delays, there should have been a much better approach to resolvong the problem. Customer service was horrible"
Pros: "I think i only put this score down only because we were delayed, so it kind of sucked. It however was not completely their fault. this first delay was then we were delayed by the arrival of the president. Can't really do much to help that. :) Most of the crew were wonderful however I encountered a very rude and abrupt crew member at the airport. I was not a fan."
Pros: "Great experience...checked luggage even arrived promptly."
Pros: "Accommodating, T.v's, timely."
Cons: "It was delayed so much I almost missed my connection."
Cons: "The seats don't recline and are too close to the seats in front of you... NO leg room! I will not be taking United again!"
Cons: "Flight was delayed 90 minutes and I barley make my connection"
Pros: "No problems"
Cons: "Flight was an hour delayed and I was never told the reason.. There was no enough of the beverage I wanted to be given just one can of juice.."
Cons: "Terrible seating. No room at all. Never flying with united again aftee this."
Pros: "The single serving waffle was a welcome change from a small, dry cookie."
Pros: "I like that united airlines. They are normally on time and great service."
Cons: "That my flight was delayed from SLC Utah. I was 1 minutes late. Exactly 1 minute late from when boarding closed. they had already given my seat out... In the end I was late to a very important business meeting and may have lowered my chance of getting a raise. Thank you very much United airlines. I can't blame the crew members or the pilot. But I am very disappointed"
Pros: "Had to de-ice and I think the pilot got lost looking for the pad. This added about twenty minutes to the "flight" before take off. Then in LA there was an issue with the plane at our gate this added another hour of tarmac time. I don't like being stuck in plane on the ground that is not moving any longer than I should have to be. There were some balls dropped on this flight. Makes me want to stick with Delta or Southwest."
Pros: "Efficient, & nice crew"
Cons: "Too crowded Most complaints had to do with airport experience. Delays, delays, crowded, too tight with seat placements!"
Pros: "All the crew were great and despite some nasty winds that day the captain did such an amazing job I could hardly notice."
Pros: "Not much."
Cons: "No food at all on a 6 hour flight! And worst of all, no in-flight entertainment. The personal streaming service is ridiculous. You need the United app to view 99% of content, but you can't download the app while sitting on the plane (using data) because it is over 100mb and iPhones won't download over LTE at that size. So, if you really want the supposedly "Free" entertainment, you have to pay an outrageous 12.99 to get the plane's wi-fi, then download the app, then view the content. United, I wish you the very best in your unending quest to parallel American Airlines in terribleness. Hopefully, the market will select JetBlue, Virgin and Delta as dominators in the market and you will go out of business. Good day."
Pros: "Stewartists only"
Cons: "$45 for a carry on? Seats are like folding chairs. They don't even recline. Metal tray is so small it wont even fit an I pad. $3 for a bottle of water? no snacks, beverages and a barely padded metal chair that doesnt even recline?"
Cons: "50 minutes late with no warning"
Cons: "No entertainment on the plane at all. Also no food. We had breakfast that day and that was it. There was no time to get some food during the stopover in denver, so we ate nothing until 9 pm that day. Employees were kind of rude too for no reason. They kept advertising their creditcard. Wouldve been enough to say it once during the flight, but instead they kept on talking about it for the whole flight, which was super annoying!"
Pros: "Felt like sardines in a can flying. Didn't k ow ya had to pay for your seats that makes me sad."
Pros: "The crew was better than expected."
Cons: "Have to pay to select a seat?? Carry on is $40. Checked is $35. No Skycap. I won't be flying Frontier in the future unless they decide to go to Southwest management school."
Cons: "Might as well take flying school bus and pay tons of money to do so. Cheap experience that's not cheap at all after they chafe charge you for every possible thing. My new least favorite airline. I will never fly them again."
Pros: "You sold me the wrong date 2/17 and I had to buy the RIGHT one 2 days prior to my trip."
Cons: "Your inflexibility to changing flight prior to actual flight/need."
Cons: "Plane was crowded,seat was uncomfotable."
Cons: "Paying $2.00 for a soda or a snack and not being told ahead of time, some people on the flight did not have money to purchase anything . Very poor service in that regard."
Pros: "boarding was okay, crew was helpful and nice."
Cons: "You have to pay for carryon luggage, buy coffee and water and the tray tables for all but 3 rows are completely useless."
Pros: "Everything was great. A bit of delays due to weather and still arrived on time."
Pros: "The plane was clean, and we arrived early on each leg of the trip by about half an hour, the staff were kind. Frontier does charge for bags either checked or carry on, and it was cheaper for us to check one bag rather than each carry on. I knew frontier charged for bags having flew with them a few times, so that wasn't unexpected. True it's not a first class experience, but it was exactly what I'd expect from a budget carrier, I got to my destination early and without hassles and that's really all I was looking for."
Pros: "I liked that the flight was short and cheap. The staff on the aircraft were very nice."
Cons: "I am not Active Duty military anymore, but I'm still a reservists and have the proper identification. I was traveling to Denver to continue on for a fellow military members memorial. I consistently got harassed about not having orders and paying for my carry on. Eventually, I was able to board the aircraft with my small carry on after begging for a good ten minutes. I feel like there are a million reasons for military members (and their families, for that matter) to travel. And most of the time, the free baggage is more important when you DONT have orders because we don't get reimbursed in times like these. We all travel all the time. I think your military customer base is something you DO NOT want to lose, and word of mouth is also an effective way to have that happen."
Cons: "They delayed this flight until 945, published it on the screen at the gate, we left to grab a drink, upon coming back to the gate at 9:20, the plane was GONE! Frontier is the worst consumer experience in any travel category I have ever had."
Pros: "I arrived alive physically. Emotionally I was dead. I will never fly Frontier airlines again. You get what you pay for."
Cons: "Every single experience."
Cons: "Arrived at baggage check 40 minutes before flight and no one was working the check in area. There was just a sign that said kiosk closes 45 minutes prior to boarding. Not take off but boarding. I had checked in online early so I had my boarding pass. Just needed to check my bag but there was no one there to do it. Then while looking for a new flight I hear my name called on the loud speaker to come to the gate for the flight which was just salt on the wound. I have never had any issue making it onto a fight on any other airline when I was 40 minutes early to boarding. Frontier just had no interest in assisting. Will not be flying with them again"
Pros: "The flight attendants were helpful with placing my wife's crutches in the overhead bins and getting them after we had landed."
Cons: "My wife was injured on our trip and was on crutches and using one of the wheelchairs. She was not offered a seat that would be easier to get to and was not offered to board early to make things easier. There was also a child in a wheelchair that did not board early. All of the passengers were very courteous but this is the first airline that I have ever flew with that did not offer the early boarding. I also felt that there are a lot of hidden fees with baggage that make your flights just as expensive if not more expensive as other airlines."
Cons: "I was charged $40 for a carry on bag. Of course I'm going to have a bag I should not be charged for it. I will not fly frontier again. I had a good tix but then almost 100$ to check a carry on. BS! !!!!!!"
Cons: "No food or entertainment."
Pros: "Hate being nickeled and dined. The stewards had to be salesmen. The whole experience just seems degrading."
Pros: "Super on time service. Unfortunately, with all the add-on charges, I won't opt to fly Frontier again."
Cons: "Extra charges for everything. Charges to reserve a seat and for coffee??? Really? I started to wonder if they were going to give us real seats or just strap us on the wing."
Pros: "Flight crew was awesome and the flights went well"
Cons: "Counter did not open until 2 hours before flight, and it took about an hour to get our checked bags at final destination at ORD. Way understaffed in ORD"
Cons: "8 dollars for a can of soda? really?"
Pros: "Flights were on time. In flight staff were courteous. Plane was clean."
Cons: "I was very disappointed to learn at check in that I must pay for carry on bag. I also was disappointed to learn at check in that I had to pay for seating. Seats were very small and lacked much for cushioning. I felt deceived with the whole process."
Cons: "Terrible experience. They charge you $40 each way to carry on a bag with no heads up about this at the time of purchase. Try to charge you to select any seat on the plane. Try to charge you $2 for a non alcholic beverage. Rude crew. Uncomfortable plane. I won't fly Frontier again now that they've made these changes."
Pros: "Comfortable and shorti"
Cons: "The flight was delayed, which is understandable. However, the lack of communication about the delay is frustrating for passengers. It started with a 30 minute delay and turned to a 120 minute delay on the monitor without any announcement. The only announcement they made is that they would only be assisting certain passengers with connecting flights. The flight left over three hours after the original departure time. The desk associates assisting other passengers had poor attitudes and communication skills. Also, $90 (round trip) for a carry on is absolutely ridiculous."
Pros: "overall we were most happy with our experience we have never traveled on Frontier not used to all the separate fees but, it was all good!"
Pros: "The crew were very pleasant and professional"
Cons: "e-ticket was never emailed to me. Phone service rep was totally incompetent. Showed up at the airport, and the boarding pass I printed from the Frontier website would not scan. Apparently some kind of problem with frontier. Was forced to walk back upstairs to print another boarding pass. Triad 4 kiosks and none of them worked. Then had to wait for a desk agent and then wait in the securit line again. Completely unacceptable all around. This is one of those nickel and dime you airlines. FORTY DOLLARS for a CARRY ON bag. Then had to pay for a seat even after paying for a ticket. That should be illegal. They aren't clear about seat fees up front. A ticket doesn't get you a place to sit on the plane?!? Come on."
Pros: "I was able to sit by my husband from Denver to Salt Lake."
Cons: "First, We never received an update the plane was delayed, which meant we would not get on our connecting flight. Was told this at the counter in Salt Lake, we drove 4 hours to get to the airport. Said we would have to fly out the next night at the same time. We needed to be in Orlando for court the following day,( we ended up going with Jet Blue.) The man at the counter must have been new or something. Seemed to be spacey and not sure what he was doing. He just told us I'm sorry. When we found a flight we asked if we could get a refund on the ticket going to Orlando and use the return ticket for coming back. He verified I had a ticket for return. Ended up that I did not have one and had to pay more for the ticket, to get back. On our way back to Salt Lake from Denver, we were delayed because the crew was not there. Once they got there, they complained during the flight about working a lot of hours on Thanksgiving. I would not recommend this airline to others. It was a terrible experience. Just not professional all the way around."
Pros: "It was a smooth experience"
Cons: "Paying for carryon and a seat"
Cons: "Yet another flight with frontier that was delayed by more than an hour. And like the last two times I have flown this airline no announcement was made that it would be late. With this becoming more common I will not be choosing this airline again."
Pros: "I have been using Frontier regularly but amj done. Their on time record is poor, customer service is poor. Now they have made the seats thin and uncomfortable, tiny seat tray, seats don't recline at all and now, during my short trip, they raise luggage prices again. Hello Southwest!"
Pros: "the crew wa s nice"
Cons: "had to pay for carry on. Only served a glass of water. I thought they were kidding. Had to pay extra for any seat. Price in kayak was deceptive after paying for a seat and carry on. Final ticket was $80 more with no other choice. They heavily pushed their credit card during the flight."
Pros: "No food are available in the aircraft."
Cons: "On time easy boarding."
Pros: "Crew was nice"
Cons: "Old plane, smelled bad."
Cons: "Only problem was I was flying out to salt lake city on Nov 5 and there was a bad wreck and was there 10 minutes before leaving, but couldn't cause I had luggage and c opulent leave or take.......was STUCK. SO had to pay another 126 dollars to be able to fly to see family. Didn't feel that was fair, due to wreck on toll way to get to airport. But other than that, service, boarding, flite, hostess, luggage and convince even pilots were absolutely generally wonderful and professional. Great breath of fresh air. Will fly to houston if availability in Jan or Feb with your airline. Love, love, love. Thank you. Pamela Pottorff"
Cons: "A little late"
Pros: "The crew was awesome!"
Cons: "The most uncomfortable seats in the sky. Charging for carry-ons and even sodas seems very "cheap". The only thing provided in your fare is an uncomfortable seat, a seat belt and free cups of water. Unless it's some sort of evacuation, they'll NEVER see me again."
Cons: "This airline has taken air travel to a whole new level of petty. They don't yet charge you to go to the bathroom on the flight...but expect an absurd fee for everything else."
Pros: "Price for just flight."
Cons: "Nicked and dimed to death have to pay for everything. Hard seats no recline could not afford a 25 cent soft drink complentry. If it was over a 1hr flight I would never use frontier. To small of tray not comfortable at all no magazines or not even a peanut to snack on. Sucked."
Cons: "Hidden fees. Uncomfortable seats. Small trays. No leg room. Gross bathroom. No amenities."
Pros: "Everything was timely and efficient overall a good experience with pleasant staff."
Cons: "When giving safety protocol the guide speaking fumbled a bit enough to make someone nervous."
Pros: "The flight was very relaxing. The crew was very nice."
Pros: "The flight was on time."
Cons: "Being nickeled and dimed for everything. Changing for a carry-on. No complimentary soda. Not even a pretzel. Seats don't recline. Won't fly Frontier again."
Cons: "Had to wait an hour to check in. Nickel and dime you to death. The most unfriendly staff ever."
Cons: "It was LATE…can't they figure the crew's schedules out before realizing they have to switch out????"
Cons: "The flight was cancelled and the staff never informed the passengers. They booked us all on the next flight which was late and I missed my connecting flight. The next available flight that they could put me on wasn't for 3 days!!"
Airlines flying from Salt Lake City to Yosemite National Park have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights