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Good leg room for people of all sizes. Pleasent crew.

Too cramped up for the better seats I paid for.

Suitcase didn’t arrive to Stockholm. Chairs y comfy and not even water is offered

I never board the flight. My visa was delayed and when I tried calling Kayak, no one answer and I still have not heard from anyone.

Crew was enthusiastic. Meal was surprisingly good. They came to give water very frequently. Negative that the seat reclining didn't work

Terrible seats. Whoever designed the seats should try taking a long flight in it themselves.

This was absolutely one of the worst experiences of my life. I came to Europe for a 2 week trip and the airline was probably the most disorganized airline I’ve ever seen in my life. They lost my luggage. I had tracking on it for just such an occasion and told them EXACTLY where it was in the terminal and they somehow failed to get it out on the flight that night, since we were leaving for Switzerland the next day there was no way they would get it to our hotel in time. Seriously, take another airline at any cost. It’s not worth whatever you pay…you’ll end up paying a lot more in the end. My medication is in the bag and I can’t get to it and don’t know how I will get it.

I missed my connecting flight due to long lines at security and immigration. Need improvements

my husband's monitor did not work. there was a visibly ill family in my husband's row.

There was a two hour delay because of incompetence in scheduling fuel truck. Further, upon arrival in Roanoke, hand baggage was sent to baggage claim. We carry hand baggage because it contains valuable or sensitive materials that we do not want going through the baggage system. This is very poor and United needs to perform better.