Onboard crew was great, but I was unable to check in on my phone so after my connecting flight I checked in right at the gate, at that time they assigned me a seat but didn’t tell me that I wasn’t allowed a carry on bag and needed to check it due to my boarding group. While boarding was when I was informed I needed to check my bag at which time they informed me I needed to pay $65 since I didn’t check it at check in, I informed them that I had a connection and didn’t check in regularly at LAX and was unaware I needed to check my bag, at that time they changed the charge to $35 but I was still disappointed I needed to pay anything considering it was a small carry on bag that I wasn’t told I needed to check before hand.
The was just Ok but the flight was 2 hours and 44 minutes late in arriving to Phoenix. Thus departure was 11:59pm then pushed to 2:30.
Pros: "Crew was excellent The seats was very comfortable"
Pros: "Good crew"
Cons: "No food for a seven hour flight to Ecuador?? Insane"
Pros: "Crew was great.."
Cons: "Seats were not comfortable..I got sick two days later. Changing out the air after each flight would be good."
Pros: "Got some sleep"
Cons: "More sleep"
Cons: "food options could improve, especially since the area around the gate doesn't have very nice food venues. More movie options could help as well, maybe allowing people to use their devices to watch movies. Maybe that is available already but it wasn't highlighted"
Pros: "The crew was great."
Cons: "Departure times and entertainment"
Pros: "good snacks and good drink options for free"
Cons: "rough landing, could have been better"
Cons: "Several departure time changes, and one gate change, and a long hold before takeoff. Just bad luck."
Pros: "Terrible mis maletas no aparecen, pésimo servicio"
Pros: "The space was very comfortable."
Pros: "Boarding was done very smoothly. Great service."
Cons: "The in seat touch screen stopped working."
Pros: "The entire flight experience: seating, price, flight crew, entertainment, and snack bar are light years ahead of the other budget airlines. Never fly NYC to SF on any other airline. The crew was so friendly and helpful."
Cons: "Everything was perfect!"
Pros: "I liked the leg room. Overall the plane was comfortable with more space then most. I also really liked that even though there were many issues once I found the right supervisor they did what they could to help fix all the issues."
Cons: "One of the biggest problems I had was with many of the staff members. Most were very rude and not helpful."
Pros: "Ride was great"
Cons: "Had to pay for earphone"
Pros: "No problem"
Pros: "The flight being over"
Cons: "Having to sit next to a non-working flight attendant who decided to fly sick, wouldn't even use a tissue, sneezed and coughed over and over and literally sniffled every few seconds for the entire flight. Also, I really enjoyed paying extra for priority boarding and a seat in the front row and ending up with my suitcase right rows back because of inconsiderate people."
Pros: "Seat comfort and leg room!!!! FANTASTIC! Pleasant crew. Made super time... landed 20 minutes ahead of schedule. Always a good thing"
Cons: "Absolutely nothing."
Cons: "I love everything"
Cons: "A child about 2 yrs old was hysterically screaming for at least 1/2 of the flight.... making ME feel like running up & down the plane's isle..... screaming!!! It was horrible!!"
Pros: "Yummy snacks and comfortable seats at a great price. Boarded fast with a toddler."
Cons: "Flight was delayed but not JetBlue fault. They could also go around and offer drink/snack more than one time."
Cons: "Long and torturous boarding at the gate in Mumbai..."
Pros: "The plane was very spacious even if you did not pay for the upgraded seats. The plane was very well kept and the flight attendants made a sure to offer me complimentary snacks and drinks. Awesome flight!!!!"
Cons: "Only gripe was the seatbelt wasn’t very long. Barely crossed my waist."
Cons: "No information shared in a timely manner. More than 2 hour delay."
Pros: "The in flight entertainment was awesome. They have free WiFi, Direct TV, XM radio and more."
Cons: "The flight was so uncomfortable. It was hot in the cabin, and the seats seem to be even more uncomfortable than other airlines. Our backs and butts hurt, and nobody was able to get any rest."
Pros: "The flight was almost on time, and it was okay."
Cons: "Not only the tv screens didn't work for some of the passengers (including everyone in our row), they kept showing "noise" and there was no way to turn them off. I'd say 20% of the screens were malfunctioning and the remote control in the arm rest to my left kept coming out of the seat. It was quite unsettling / uncomfortable."
Pros: "the attention of the staff"
Cons: "La turbulencia"
Pros: "Quick boarding"
Cons: "Rude staff"
Pros: "May have slightly more legroom than other airlines."
Cons: "Departure was 1 hour late. Flight attendant announcements were inaudible. Service of refreshments was abrupt and unfriendly compared to other airlines."
Pros: "Very comfortable seats and legroom for economy. Pilot and crew were very friendly and helpful. Snacks are slightly better than the norm."
Pros: "All went smoothly"
Pros: "This was my best flight ever"
Cons: "A poor choice of movies to watch"
Pros: "I enjoyed my flight with JetBlue! The seats were comfortable, the boarding was quick and easy."
Pros: "While it's never fun to expereince weather-related delays, it was nice to know that any cancellations due to the storm (like my connecting flight) were covered. The staff were friendly and the seats were more spacious than other airlines."
Cons: "It took much longer than expected to board and exit planes."
Pros: "The timing"
Cons: "People were being inconsiderate towards one another and staff did not care to diffuse the situations."
Pros: "We were compensated for almost the entire value of our ticket , which was really nice. The snacks are the best. You can watch live tv. The captains worked extra hours to get us to our destination."
Cons: "Our flight was delayed 4 hours due to lack of de-icer. They were short crew and fluids. We would get delay notices on our phones, but Jetblue wasn't announcing them. They announced only some."
Pros: "Love the extra space in the seats."
Pros: "Trip was on time, smooth and watched part of the football game."
Cons: "Too many people with big bags on the overhead compartments. Took a long time to disembark."
Pros: "Quick boarding; friendly staff"
Pros: "On time, no surprises and pleasant staff interactions"
Pros: "Staff was courteous and professional. Made it to my destination comfortably and on time. I am trying to fly with JetBlue more frequently as a result of their continued support for first responders, and so far I have not been disappointed."
Pros: "JetBlue sent me two updates announcing that my flight was delayed, so I adjusted plans accordingly. Then, JetBlue restored my original flight time with no updates, so I missed my flight."
Cons: "I didn't like missing my flight due to confusing updates from JetBlue."
Pros: "The pilot kept us well informed after boarding of delays, etc."
Cons: "Boarding process was chaotic with no concern for social distancing. Speaker system in gate area was so distorted it was very difficult to understand the gate attendants announcements. Cabin attendant acted as if he were bored and would rather be home in bed; he gave no acknowledgement or greeting to passengers upon boarding."
Cons: "I always have preferred American Airlines but they seem to have constant problems with the aircraft these days. This causes delays and missed connections. This in turn causes no breakfast or lunch or dinner opportunities. I travel with snacks in my bag at all times now just in case so I won’t get sick for lack of nourishment or water! This last flight I missed my connection altogether and had to take a shuttle home, then catch a ride back to the airport to pick up my luggage and then get my car to drive home. It was 4 hours past my expected time home."
Pros: "Gate side crew was amazing in providing repeated delay updates."
Cons: "6:34 flight was delayed until 1:00 am due to not having a pilot. No weather issues just no pilot, poor staffing. Unacceptable."
Cons: "Was not allowed to get on slightly early with a car seat and a 3 year old to get situated in the seats, though on every other flight we have been allowed to. There was a delay that caused us to miss our connecting flight."
Pros: "Crew was very nice"
Cons: "Better plane, better notice on delays, not only to weather"
Pros: "Good flight"
Cons: "My bag is misplaced and no one has an answer"
Pros: "Seats very comfortable"
Cons: "No money for baggage registred"
Pros: "Everything was good!"
Pros: "Gate check of carry-on luggage was nice. The connecting flight from DFW to FLL was on time and the boarding process was very smoothly executed by the gate agent. Well done!!"
Cons: "The flight out of RNO early in the morning was chaotic. One of the kiosks was down and the line to self-check was long and moved very slowly because there was only one agent behind the self-check baggage drop. She did well keeping up but there was a long line of unhappy customers due to the long wait. No snack was offered but I did get a glass of water. Not enough overhead storage for the carry-on bags because passengers get the luggage check tag but brought the carry-on onboard anyway."
Cons: "If we had access to the WiFi to watch shows earlier like United does, that would be nice."
Pros: "I feel like there is more leg room in the seats then in other discount airlines! I like the snack and drink, this breaks up the flight a bit. This is nice for me because I don’t like to fly."
Cons: "The staff seemed miserable. No one was nice or even smiled. Just felt like they couldn’t wait for this leg of their day/trip to be over."
Pros: "Delays. Standbys. Cancellations. No explanations provided."
Cons: "EXPLANATIONS!!! Don’t bump me from a flight and not explain why!"
Pros: "The most cramped seats ever"
Cons: "They didn’t turn on the AC. Terrible service"
Pros: "Short flight"
Cons: "Poor ratings for food Is result of not eating any food. No entertainment."
Pros: "Flight was on time. Crew was very helpful"
Cons: "the staff were not knowledgeable on visa requirements at checkin in Reno. As a result my checkin took long at the counter. Small CRJ700 plane was cramped though fast."
Cons: "I think things would run so much smoother if the plane was loaded from the back to the front. That way you don't have to wait as long for people to put things in the overhead and then sit down."
Pros: "Flight box waste of money for sure. The middle seat was vacant and it was fantastic. We travelbwith a guide dog."
Cons: "The boxed food"
Pros: "Automatic ticket rebooking"
Cons: "It being cancelled."
Cons: "There was only a shared screen. And the AA Entertainment app didn't work"
Cons: "Terrible parking, had to book a later flight an extra 75.00 for my bag."
Cons: "Delays without updates, rude flight staff, lost baggage"
Pros: "Boarding process, information flow, crew hospitality was excellent and professional."
Cons: "Food was very basic and bland. Drink choices were fine."
Pros: "Crew did the best they could considering the situation."
Cons: "There were multiple delays, leaving half my flight with missed connections in Phoenix."
Pros: "Their Miami weather recovery of service during stressful & tragic times."
Pros: "Food and a/c"
Cons: "Two hours delay."
Cons: "delayed and missed connecting flight"
Pros: "Great attendants excellent customer service"
Cons: "Awful TSAs"
Pros: "it was on time and the flight was without incident"
Cons: "the food was terrible, even by airplane standards no personal entertainment system"
Pros: "Boarded quickly. Seats were comfortable. Friendly flight attendants. It was a quick flight, no entertainment used. Only had a cookie and water for food. Don't know about the other things."
Pros: "Crew was extremely nice. I dont' like to fly and the take off was so rough, I spent the whole flight in the bathroom. The flight attendant gave me ginger ale and pretzels and let me sit in the back so i didn't have to go back and forth. The other flight attendant had aroma therapy that helped a lot but i was just too freaked out. Those two made the flight as nice as possible."
Cons: "Very rough take off but that is mother nature not the air line :) Took off almost an hour late. LAX scheduled too many flight to land at the same time, Had to wait on the runway in Reno."
Pros: "Clean, smooth flight, on time."
Cons: "Small plane claustrophobia, entertainment required your own debice"
Cons: "Missed my connecting flight to to 3 delays."
Pros: "We left 55 minutes late. Person at counter was annoying. Kept grabbing the microphone, think he liked hearing himself talk. Wanted to valet all the carryons but there was room in the airplane for them."
Cons: "being late and uncomfortable seats."
Pros: "Flight was one time."
Cons: "It was a standard boarding. The standard ride. I have nothing to complain about"
Pros: "Flight research tools."
Cons: "After choosing seats through this website we were kicked out of all of them and was separated from my partner. Every single flight we took was late and we missed a connection due to a late take off. The low cost was not worth the extreme effort and connecting flights."
Pros: "Boarding was easy & seamless"
Cons: "Had to lie about forgetting my phone charger in the waiting area to get off the plane & give my niece a hug who arrived early on a neighboring flight from NY to RNO as we switched off to take care of my dad who just had a triple bypass. If two people are past security - there should be NO ISSUE with them meeting - we have already been screened & a hug or anything else should not be a crime."
Cons: "I still have not received my luggage"
Pros: "Medical emergency response and support was excellent."
Cons: "No pre-boarding for infant. Straight legroom in 13D still had seat in front recline into my knees at 6'5". Extra legroom purchase did not provide any extra legroom. Need to know what seats provide extra legroom for 6'5" tall passengers."
Cons: "The previous crew did not do some kind of check so leaving Reno was delayed which left almost no time to get to my connecting flight. No one seemed very happy at all."
Pros: "Politeness of the crew"
Cons: "Not very spacious and entertainment only offered at My own expense"
Cons: "Broken down seat cushion ."
Pros: "Quick flight (made up for lost time), good pilot, smooth landing."
Cons: "- Delayed by 30 minutes or so at take off - Too cold in the cabin, no more blankets to provide - Overhead compartments were full so people with a luggage where asked to get back to the front of the plane to check in their luggage. Very inefficient process as there were still people trying to board at the same time - No in-flight entertainment"
No snacks but everything else was great.
Pros: "Very good and safe"
Cons: "Everything was great"
Pros: "Easy bording"
Cons: "Everything was good"
Cons: "The rubber chicken in first class was awful. Drinks and wine were good. Service was excellent."
Pros: "Everything went smoothly, AND the flight was pretty empty so I got to spread out over 3 seats to sleep. A treat!"
Cons: "Sat on the runway way too long. Hot. Cramped plane"
Pros: "We had a 1pm connecting flight to SF enroute to Los Angeles and it was suddenly cancelled without any notification. Luckily, Kayak had notified me about the cancellation and we immediately called United to take the next flight out. The earliest was at 5:50pm and we didn’t get back to LA till 7:50pm. The 5:50pm flight was late and therefore push everything out..."
Cons: "No communication from United... the crew and staff was fine, it was just the lack of communication that was disappointing! Not to mention, I had my dog boarded at Doggy Daycare and I’d missed picking her up due to the late return back to LA."
Cons: "Seating is very tight and amenities are nada."
Cons: "i had no space & couldn’t move because passenger next to me should have been required to purchase TWO SEATS!!! I could not move entire flight & he had armrest up & took up my space & full plant so i could not move elsewhere. my neck is still killing me because i had to turn my head to stay away from his face. i will NEVER fly united again."
Pros: "Easy very organized loading."
Cons: "Really nothing"
Cons: "Very turbulent flight"
Pros: "Our flight was delayed leaving RNO, and the check-in agent moved my seat up to the front even though I had the new "Basic Economy" so I'd have a better chance running to catch my connection upon arrival. She also put my backpack in one of those plastic bags. DCA did not do the same for me."
Cons: "Small CRJ, so seats were smaller as expected. Short flight though."
Pros: "The crew was great"
Cons: "In a decade of travel I've had three lost bags. Two of which were Air Canada. So I'm going to avoid them."
Pros: "Flight was on time"
Cons: "I am a small person, 5ft 4in 110lbs. The seats are not comfortable and very cramped."
Cons: "Flight turned out to be 3 hours total instead of 1 1/4 hrs because of delays at both ends"
Cons: "Sat on the tarmac in Reno for half an hour because of flight control delay from SFO."
Pros: "At least we didn't crash and die"
Cons: "I've flown with United before, and I've only had nothing but trouble. Decided to give them one last try, since their flights were a few bucks cheaper. Big mistake. They canceled my return flight last minute, and scheduled a new one over 24 hours later. Thus causing me to have to book a hotel last minute, as well as now being AWOL, since my Leave paperwork only lasted until my return date. Had to explain to the chief why I won't be at formation. I'm saving myself the trouble and never flying united again, even if I have to spend more money. United isn't even reimbursing me for the hotel. They basically told me to go f**k myself and file a complaint. They can eat a d**k."
Pros: "The crew was really friendly. My flight overall was very smooth. I slept most of the flight and was happy I was able to."
Cons: "I didn't like that there wasn't a lot of space between the seats"
Cons: "Every flight delayed 2 hours plus"
Pros: "I love THe. cak airport. ANd I am flying United again tomorrow"
Cons: "My carry on. Didn't fit. Had to check it after I boarded. Front desk said it was good. I bought it For THaT purpose.. The retailer advertises it as tsa approved carry oOn?"
Pros: "Smooth flight"
Cons: "In flight features such as wifi and private viewing wasnt working an i specifically choose united because of this feature"
Cons: "Tight uncomfortable seating"
Pros: "Flight out of Reno was delayed due to congestion / back up at LAX. Ground staff patiently helped all passengers reschedule connecting flights / explain options."
Pros: "It was quick but full"
Cons: "Airplane went to the wrong airport and caused 3 hour delay . Missed my connecting flight."
Pros: "One flight, we sat next to ssomeone with a cat in her lap that threw up and pooped the whole time. The second flight a drunk man yelled the whole flight."
Cons: "No food. Horrible service"
Pros: "The courteous ticket agent at the counter in Reno-that's all."
Cons: "Getting stuck, having to change plans. SUCKS!"
Cons: "Very uncomfortable ride. Now I know what dinners feel like. Recently flew Delta and didn't notice discomfort like this."
Pros: "I was on time. I liked the view."
Cons: "I don't like when they leave me at the gate in my wheelchair. I don't like it even more when they take the wheelchair. I feel really uneasy when I am left at the gate. So I have the wheelchair pusher let someone know from the gate that I am there and will need assistance. Once again being sexually assaulted going through the metal detectors. Outside of being foreign most of the United employees seem like complete morons. Also there was that same bag in front of me. So my legroom was restricted."
Pros: "It got me to Boston!"
Cons: "Uncomfortable seats!"
Pros: "It got me to boston, the pilot etc did a great job"
Cons: "Uncomfortable seats, even in Economy plus"
Cons: "Our flights were all cancelled or delayed and they gave us nothing to apologize. We lost 2 whole days of vacation and the cost of our rooms. All of the customer service people were rude. One lady in particular was so rude I had to walk away from the desk. The movie on the plane skipped and was unwatchable. I hate this airline and would pay more to fly another one."
Cons: "The flight was delayed for almost 5 hours and then cancelled. This delayed my trip with family to Missouri and inconvenienced many people. On top of that, due to cancellation had to stay in hotel without my luggage and my pills that I have to take daily. Worst experience ever!! I need compensation for all this mess!!!!"
Cons: "I do not appreciate spending several hundred dollars on a connecting flight with initially a 10 hour layover, and a delay of almost two hours."
Pros: "It was a quiet and smooth ride."
Pros: "Did everything you scheduled and nice crew."
Cons: "On the 3 hour and 18 minute trip to NY in the coach section the seats have hard plastic armrests and a paded armrest would make your airline the cats meow. Give the coach section a little comfort please."
Cons: "The flight was over one hour late in leaving and while I appreciate that is beyond the control of the flight crew, one steward was quite rude as we were quickly trying to board as she prioritized serving the first class cabin rather than get us all on the plane. At the very least she could have used commonly acceptable language such as "please, thank you and excuse me" but rather chose to use "wait". As some of us where desperate to make a tight connection in SF, focusing on getting people on board and the plane off the ground should have been the crew focus."
Cons: "I had no indication that my flight was actually with united and not air canada. I almost missed my flight as a result. Was incredibly stressful."
Pros: "Everything worked. Smooth process. But online check in didn't work well for us."
Cons: "Online check-in."
Cons: "The crew workers attitude"
Cons: "Late take off and had to wait for ground crew when landed"
Pros: "It was a packed flight, the captain was excellent!"
Cons: "The food item's for purchase were over priced!!!"
Cons: "Flight was delayed for nearly 1 hour."
Pros: "Broading was seamless"
Pros: "Weight restriction on the plane, almost didn't make it out"
Cons: "Late to leave anchorage because of a weight restriction. Flight was only 3/4 full."
Cons: "Entertainment was announced, yet nothing came up when I connected with the United app."
Pros: "Got delayed on my first flight, missed my other connections, had an 8 hr layover and almost 24 hr trip, rearranged my entire travel plan. Not united 's fault but not the best flight I've had either."