Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Passengers were told that the chief pilot was retiring following this flight. The second pilot described his very impressive career. Prior to arrival the plane was sprayed in honor of the pilot’s retirement."
Pros: "Crew very professional. Flight went smooth from start to finish. Traveling East the winds got us in almost an hour early."
Pros: "Quick boarding process and comfortable seats with small pockets attached to the big one on the back of the seats (great for small stuff like phone)"
Cons: "There is no outlet on the back of the seat to charge your electronics, which is pretty much a standard for most airlines nowadays."
Cons: "Sketchiest landing ever. And the crew definitely didn’t communicate that our plane was having problems..."
Pros: "I would have liked watching free movies if I had known I needed to download an app BEFORE I got on the plane. I loved having an aisle seat."
Cons: "I did not like the 2 and a half hour delay. It wasn’t Alaska Airlines fault. Weather delay, thunderstorms in Boston. I did not like the pay to eat food choices. 5 hours is a long flight to only have a small sandwich or cheese plate."
Pros: "The entertainment is great on Alaska."
Cons: "The flight got delayed a number of times, until it was 1:30 late. Then, since I have medical problems, and I was freezing (despite a sweater and a coat, I asked the flight attendant for a blanket and explained why, and she said flatly that there were no blankets on board. Just a terrible terrible red eye."
Pros: "Great attitude of crew. Very pleasant and attentive. Made the best of their way to take care of everything"
Cons: "Might want to look into refurbishment of the aircraft at some point soon. Lots of thing S worn out or not working"
Pros: "My two-year-old and I were assigned seats in different rows. She weighs under 25 pounds I didn’t want to have to buy a ticket for her in the first place. Obviously I couldn’t have her sit in row behind me. She had to sit on my lap anyway so I paid for an extra seat I couldn’t use. Ridiculous"
Pros: "Great crew! On time professional Food average. Excellent pitch for the Alaska Mileage plan and credit card"
Cons: "for a 1 hour flight, you could add more frequent services from Reno to SJC. This will help remove traffic from the roads during long weekend and encourage more travel to Reno/Tahoe area from those of us who don’t prefer driving in traffic"
Pros: "I was on a red eye, upgraded to first, but there was no service almost at all on the flight. It was freezing, yet they had NO blankets or pillows, they brought only a little hummus, never checked in again the entire flight. No breakfast, no coffee, no roll, nothing served. But, no blankets in FIrst? that in itself is a FIRST for me!"
Cons: "No service in first, no blankets, uncomfortable seats on A320. Phone dropped inside the seat, could barely retrieve it from inside the seat."
Pros: "Organized crew, on time service, great entertainment choices (and I know enough to bring my own earphones and my smartphone is ok for watching movies), great to have power outlets at the seats (but not enough room to open a laptop), clean lavatory."
Cons: "I was asked to rate food and not given a “not applicable” choice. The only food included with the ticket I purchased was a few dry cookies. It’s a 5 1/2 hour flight, I pack a lunch and drag it along with me. Airline seating is notoriously very tight with barely enough space to move the legs and feet. Alaska is no better than the others. It’s a wonder more people don’t suffer stroke from blood clots that develop in the veins of immobile leg muscles."
Pros: "Flight attendants"
Cons: "Ran out of food VERY early Late out of the gate, later landing Old Virgin America cramped plane"
Pros: "When we landed"
Cons: "Delays. Pricing , pay for every amenity"
Pros: "Highly recommend premium seating on this flight, 4 extra inches of leg room make a big difference. Delicious food that was decently priced and a large assortment of beverages. Left early and landed early, which was helpful because I had a 44 minute layover between 2 flights."
Pros: "Alaska Air was AWESOME!"
Pros: "Lots of room for bags and legs. The outlet is easy to reach. And there are 3 bathrooms."
Pros: "This is our main airline, but it was our first time using them to get to an airport to catch an different airline for a transatlantic flight. Time was going to be tight between connections. Because we were flying with their partner airline Icelandic air they were able to check us and our baggage through to the final destination. There were some weather delayed and I am fully convinced we would have missed our connecting flight."
Pros: "Nice big aircraft for a comfortable flight."
Cons: "No complaints!"
Pros: "Cabin crew was very efficient and helpful. One attendant was able to help me get entertainment app to work by advising me to turn off privacy settings on my phone. Good flight. They had a wheelchair ready for me on landing, not because I requested one but because they noted I had used one to change planes. Really nice"
Cons: "Couldnt get seat to recline."
Cons: "Late departure (and arrival) Apparent equipment issue."
Pros: "3 seats each side of isle. Too cramped for comfort"
Pros: "We left early and got to San Jose early."
Pros: "smooth, quiet flight, as comfortable as a red eye can be in economy. i like that they bring you water and are accessible to give you more whenever you need it."
Cons: "The new seat backs are very uncomfortable to put your head against"
Pros: "My carry on was simply put underneath with the checked baggage. Then it was easily ready for me to grab for the next flight."
Cons: "Passenger in window seat took 11/2 seats. Flight was full so there was no sense complaining Very uncomfortable on a 5 hour flight."
Pros: "I picked that flight because it was the only direct flight that fit my schedule. Wish I could take JetBlue."
Cons: "Seat is so small and uncomfortable. Flight attendant somehow only offered the two guys next to me the whole can of soda but just ignored me. I found it very odd. She had many cans of coke...It's not that I care about a 50 cents of a soda but I felt totally discriminated. I don't want to pull the minority card, but just didn't make sense to me when she did that. I know it's tedious but it really hurt my first experience with this airline. I will avoid flying with them in the future."
Pros: "Got home"
Cons: "Turned around 20" in flight, and board a new plane. Therefore arrived 2 and 1/2 hrs later than scheduled. As recompense they give a $100 discount on next flight, which will probably never be used as they have so few flights from Boston. Practically not a useful thing for me."
Pros: "the ground and flight crew made every effort to be sure that I made my connection (along with 5 others). They were very pleasant and accommodating"
Pros: "Nothing. Our trip was changed without notice."
Cons: "We originally booked our flight back from Maui because it had a 13 hour layover And we were visiting our friends in Seattle for the day for their housewarming party. Well much to our surprise we get to the airport in Maui to leave and by sure luck because we had to get there early for our rentL car return , realized our flight was boarding in 30 minutes. It got bumped up by 4 hours with absolutely no notification. Also our nice long layover that we had purposely planned was now only 4 hours. So not only did we almost miss our first flight but we had to miss our friends party. We were never notified. I checked my spam mail, junk mail, and regular Mail. Alaska airlines did nothing for us as far as compensation for our aggravation. We usually love using kayak but if this is what will be happening from now on we will be taking our business elsewhere."
Pros: "Excellent flight crew"
Cons: "The charges on the entertainment ststem using a personal device semmed high compared to other carruers which provide the same service included in the price of the ticket. The hot food choice seems like a nice idea poorly executed."
Pros: "Quick flight"
Cons: "Late start 20min"
Pros: "Timeliness of aircraft and the friendliness of staff."
Cons: "Seats too cramp and very little leg room. Could not get comfortable on plane. Seats do not recline for comfort. Minimal food service"
Pros: "Everyone was very kind and courteous to me. I felt very comfortable and respected."
Cons: "My checked bags were not handled very well. I had some broken items when I reopened them at my destination."
Pros: "Flight departed on time."
Pros: "No surprises except one non-flight related detail. On my way to Seattle, they lost my bag. They took down the details and told me that they would pay for any necessary items. The bag was delivered the next day. On my return flight, I stopped by the baggage desk with the receipts. I figured that they would mail me the check. Instead, they cut me a check right there and then."
Cons: "Nothing really. Usual boarding procedure, usual on plane routine, usual on time landing."
Pros: "Customer service was outstanding, plane was comfortable, on time...."
Pros: "Everyone was very friendly & professional from boarding to in flight. I had ordered a cheese plate & while my transaction completed-someone further down sold the last one. The lovely flight attendant (didn't get her name-brunette on the 5/9 8:35a from San Diego) refunded me on the spot & offered a tapas instead complimentary. Great customer service!"
Cons: "Seats weren't the most comfortable & in flight movies only available on your personal device or a rented tablet (for $10 I believe)."
Pros: "The crew was great, the plane clean. Took off on time, landed on time. leg room was decent. Seat profile is thinner with a hard foam, not uncomfortable but different, this is what improved the leg room."
Cons: "This was a redeye with 180 or so other people. The guy in front of me had his seat back all flight even when the crew said raise the seat backs for takeoff and landing. Seats were difficult to sleep in, head rest while adjustable is thin and gave no real head support, at the end of the flight my neck felt like it had whiplash. No food, on a 5+ hour flight, it was overnight, but the seat head rests made sleeping difficult."
Pros: "Ease of boarding and friendliness of crew"
Cons: "lack of leg room"
Pros: "Window seat; frequency of being offered items"
Cons: "Person in seat next to me basically was touching me the entire flight"
Pros: "Staff was wonderful, flew coach so slightly cramped but it was as expected excellent service fit great value."
Cons: "Could not fly back on scheduled day because of wind in Reno, NV. Might need bigger aircraft in the future."
Pros: "Flights are on time, boarding is reasonably efficient. More people should have to check bags, though. Flight itself was excellent."
Cons: "Have to pay to watch anything on long flight, use one device. Storage bins filled and I had checked my roller to be s good citizen but still no room for my small bag in overheads."
Cons: "Flight was cancled"
Pros: "The guy that checked us into our flight was very nice and very helpful. He had a great attitude, better than most airlines I've flown."
Cons: "Not impressed. The flight was way oversold and people were practically being begged to bump to a later flight. My girlfriend and I had a short layover and deliberetly purchased seats near the front of the airplane in order to get off quicker and catch our layover. When I checked in online I noticed that our seats were not only changed to the complete rear of the airplane, but we were separated as well. When we got to our final destination our luggage did not make it with us."
Cons: "$25 to check one bag is absolutely rediculous. Especially for one of the smaller planes. Flight attendants were nice but not organized. Plane is not comfortable in the slightest."
Pros: "The flight attendants were wonderful."
Cons: "They ran out of hot meals."
Pros: "The staff is very friendly and helpful. The electrical on flight plug-ins are so nice to have."
Cons: "The entertainment was lacking. Its nice that shows are available but I did not like the selection."
Cons: "This flight was probably great but I was not on it"
Pros: "The agent at the bag drop was very helpful. We had two reservations and she took the extra step to call someone and helped check our luggage all the way to destination. Thanks for the wonderful service. Flight attendants were all smiling and very friendly. A very special treat that we got two snacks each which were very much appreciated as it was an early morning flight and we didn't get a chance to get breakfasts."
Pros: "The crew was good. Now fast but good."
Cons: "The food was pretty basic."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Pros: "great flight , on time, great service"
Pros: "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
Cons: "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
Pros: "No food or entertainment on short flight"
Pros: "Short flight just snacks. Was able to get a seat on standby for an earlier flight cutting my total travel time down by a couple hours. Very helpful gate agents"
Pros: "Efficient hop to Boston"
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Cons: "The tsa is worthless"
Pros: "aircraft is very clean. faster than imaged. the most impressed thing is it has a variety of entertainment programs."
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Cons: "The plane was delayed by more than 3 hours due to "weather problems" earlier in the day. Delta did not permit re-booking to flights that left JFK for Boston earlier, even tho there seats available, instead insisting that we had to wait for our assigned flight. Small snacks (regular Coke, no Diet) did not really compensate well."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Pros: "Everything went smoothly."
Pros: "Easy boarding. Due to bad weather they kept us well informed. One hour late but not their fault."
Cons: "A little chilly in the waiting are."
Pros: "Exceptional flight staff -"
Cons: "Smooth and easy"
Pros: "Cabin crew was wonderful. The food was exceptional."
Cons: "The infotainment system was a little spotty."
Cons: "Boarding in LA was. Mess"
Cons: "The fact that my flight was delayed for the second time in the past week"
Pros: "I'm surprise that Delta airline serves free dinner for domestic flight, which is definitely a compliment. I would travel with Delta airline again"
Pros: "Pilot got us back safe through some bad turbulence, the flight was shaky from start to finish. They gave extra snacks, were attentive to any needs. Would definitely trust Delta pilots again. Also with this being a connecting flight, it was nice that the group of five I was in was given an entire row to ourselves."
Pros: "Flew delta a few days ago and this wasn't an issue but you've gotta do better on the wifi and tv front. Part of my decision to fly delta is entertainment."
Cons: "Wifi was too slow to stream (audio only) a live sporting event. No satellite tv for the entire flight with no announcement - I had to ask the crew twice what was up."
Pros: "Lots of seat space even in economy, I felt very comfortable and not cramped on my flight. Food was decent and flight attendants were very attentive. My flight was kind of an outlier experience as someone on my flight fell very ill and needed immediate medical attention. The KLM employees on board did a very good job of taking care of the situation and making sure everyone else on board still had a calm flight experience."
Cons: "My connecting flight was scheduled too close to my landing time."
Pros: "Friendly crew, ok seats"
Cons: "Was not possible to even request a coffee"
Pros: "Satellite TV on this flight was perfect! I got to watch a football game live that I really wanted to watch, but conflicted with this flight. It was great! The leg room was good and the seat was comfortable on this short flight. The lighting was appropriate for an 8pm-12am flight. Crew was nice"
Cons: "nothing to note here on this one."
Pros: "Good movies"
Cons: "Im 6'2. My knees still are hurting due to the horrible leg room"
Cons: "Same as above"
Pros: "I like the fact that I was able to get on this"
Cons: "Delta is completely messed up. My luggage was supposed to travel with me to Boston. But it didn't. Delta waisted my time. Horrible customer su"
Pros: "Crew was friendly and apologetic"
Cons: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."
Cons: "Family of 6 with 3 minors. Could not sit any of us together."
Cons: "After a grueling 14 hour flight back to the states from Asia, got notification that my Delta flight was further delayed an additional 3.5 hrs from the layover of 2hrs, so I was at the airport for a good part of the day and did not get home till midnight. Altogether 24+ hrs of no real sleep. To add insult to injury, a Delta representative called and apologized, offering a $100 voucher or gift certificate. Raised expectation that they might actually do the right thing. I then received a Delta email that says "Your day just got better", except there was nothing but ads and enter to bid for things. Overall bad experience when I really needed them to get me home on time."
Cons: "Too cramped for a flight more than 90 mins - even in the "comfort+" section. This plane configuration is fine for much shorter flight routes"
Pros: "Comfort seat upgrade. Access to Virgin Lounge in London. Food was very good."
Cons: "Video system on plane had too many commercials."
Pros: "Great flight"
Pros: "Nothing really."
Cons: "Arrived at airport at 08:00a for 09:10a flight. Delay for weather, then crew rest, then cancelled ~6 hours later. All while sitting in the airport like a dope. Put on a flight with overnight in LGA, but they could not tell us if a voucher would be provided. Usual story since the govt does not mandate the airlines do better. Was not advised to try standby on other later flights, which worked. Finally landing in BOS, we sat for 45+ min waiting for a third person to flag the plan to the gate. Understand why, but really annoying after such a long day full of delays. Felt many areas could have been handled better. Each person individually tried, but in aggregate it was a mess."
Pros: "They switched me to better seats"
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."
Pros: "Very enjoyable trip."
Cons: "no food. no entertainment"
Pros: "Fast boarding the plane! Great snacks! Great flight attendants."
Cons: "We sat in the plan for 45 minutes before taking off and arrived 20 minutes late."
Cons: "This flight never happened bc they didn't have a captain for the plane. Not a delay - not maintenance issues - just didn't have a captain so sorry your flight is cancelled. Ridiculous"
Pros: "Seat assignment very comfortable!!!"
Pros: "Great customer service"
Pros: "On time departure, friendly staff, nice free snack. Overall good experience."
Pros: "Generally there was a king of a "good buzz" among the passesgers Appreciated the good budget value. It made the trip to see my daughter possible"
Cons: "I don't have any negative feelings"
Pros: "Nice crew, comfy seats, easy flight"
Cons: "Sudden gate change. Seems like it was a little last minute, but the boarding team handled it pretty well."
Cons: "ages they don’t came"
Pros: "Amazing Crew"
Pros: "Food was better than expected, entertainment options were good."
Cons: "If all airlines would just board the people at the back of the plane first, it would go a lot faster."
Pros: "Wi-Fi was great. Watched two movies. Flight was on time and painless"
Cons: "Only complimentary snack was pretzels and only a cup of water."
Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
Pros: "No problems. Everything was smooth"
Cons: "Took 35 min to move from the gate with everyone buckled in."
Pros: "The flight attendants were helpful and friendly. Short flight, so seats were good."
Cons: "Food options are generally not good on American Airlines flights. This has been a beef of mine."
Pros: "Nothing really, very upsetting start of a vacation."
Cons: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."
Pros: "Excellent entertainment system, comfortable seating, decent refreshment service for such a short trip."
Cons: "The flight didn't board until an hour and a half after the original scheduled time, and despite boarding quickly, we didn't take off for even longer. Because of the long wait, it would have been nice to have been offered a snack in addition to the beverage that was served during the flight."
Cons: "Had to book a flight to Providence and then rent a car to drive to Boston since there were no other available flights to Boston today."
Pros: "I liked when we finally got seated and the captain gave us an update as to travel timelines."
Cons: "The boarding took an hour longer than expected and nobody was alerted because of the delays. There was only one crew member at the gate checking in all the people. There was no in flight drinks or snacks. The flight staff was curt."
Cons: "Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided"
Cons: "Delayed for 30 mins due to traffic going in to Boston."
Cons: "Sat on the Tarmac for 3 hrs before being put on another plane"
Pros: "Good flight."
Pros: "The actual attendants on board were perfunctory but had zero urgency or understanding that we had been delayed or notified we'd be so delayed. Appeared there was zero communcation between the gate staff and actual crew. So much was so 'typical Miami' which is just a sad way any travel experience should be described. I expect more from the largest global airline especially when I just listened to several interviews from the CEO who appeared to pride himself to be accurate in being the best to serve his patrons."
Pros: "Made the flight on standby. Nice efficient customer assistance on the ground and a nice smooth ontime flight."
Cons: "Loved the idea of a screen on the back of the seats, but the system did not boot up and the flight attendant announced that they were not trained on it and had "no idea" how to fix it. This made me wonder if there was anything of importance that they may also not be trained to do"
Pros: "AA has. Not been an airline I have used in many years. Great experience, I will be looking to fly with them again very soon."
Cons: "When I spoke with a manager he was callous and told me things happen."
Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"
Cons: "One of the reasons I typically avoid flying on American Airlines is because they have a mostly older fleet which means uncomfortable seat and poor, or in this case no in flight entertainment."
Pros: "Everything was good or better."
Cons: "No dislikes"
Pros: "On time"
Pros: "No food served. Late take off. Seats cramped. Forced to carry on bags, then asked to check for free, if they don't fit. That forces everyone to fight to get on the plane, to get the best place for their luggage. Why not remove the $25 fee on the checking the first bag?"
Pros: "I loved the new planes. Absolutely amazing"
Cons: "The boarding crew was extremely rude. But the flight crew was very nice. And the food was subpar."
Pros: "Very comfortable flight. All I did was sleep and watch movies, it was great."
Cons: "The flight was delayed by 15 minutes. We had well over an hour to go have dinner, so we did. While we were gone, they moved our flight to another gate and left no sign behind-just an empty gate. Nobody, including AA staff at another counter would tell us whether we missed our flight. A passenger getting on another flight overheard us and told us what happened. When we found the right gate, I told the attendant that they should have left a notice on the digital board at the previous gate. He became very effeminate and gave me a piece of his mind, since he had "personally" made the announcement. It didn't matter to him that we weren't there to hear it. That was our problem. The flight was delayed even longer after we boarded because of a fuel gauge issue, and when a few passengers moved about to use the restroom or get belongings out of their luggage, the female attendant on board scolded everyone like school children. We finally got home, an hour and a half late."
Cons: "AA flights always seem to get delayed. I never fly AA unless I have to."
Cons: "I arrived at the airport 2 hours before my flight as suggested (especially during busy summer travel), boarded the plane, and waited on the plane for about 55 minutes for 4 people who were late to make the flight. This was announced to us as we sat down. I've only ever been late once on a flight (as a teenager) and the plane was still at the terminal but the gate was closed.... I was told there was no way they were opening the doors for me. Since then, I make it a point to be early and if necessary, have plenty of time between connections because of delays. I was shocked waiting almost the same time as the length of the flight for a few people who were late. They could have been placed on a later flight (I saw there were plenty of flights). Also, why trouble the majority of travelers for a small minority? I haven't flown American in a while because of other past experiences and spent a lot of time looking at delay history for this particular flight before giving AA another try. I am once again reminded of why I avoid traveling AA and why other people speak poorly of it. PS In the future, give travelers timely, honest updates so that people aren't siting in their seats staring at the door for an hour waiting for someone to walk in so we can take off. I don't know who these people were, how they were connected, and what kind of money they paid you guys but it was all around unprofessional. I know I wasn't the only unhappy traveler. Please get your act together American, you used to be great."
Pros: "The entertainment selection was nice"
Cons: "The plane rides were both extremely hot and uncomfortable. I was sweating profusely on both flights."
Pros: "Was able to switch to a different flight as a standby"
Cons: "The 7:00 flight was delayed for an hour and then delayed for another 2. Meanwhile, the 8:00 flight was called for boarding. It was very frustrating. Those of us who got in line quickly were able to fly standby on the 8:00 flight. I felt the airline did not treat us honestly. I believe the reasons for the delays were known long before the delays were communicated to passengers. (For example, there was a new delay announcement at 8:00 for a flight scheduled to leave at 7:58). Had we been informed earlier, people could have made alternate plans if they wanted to do so (e.g. Rent a car or reschedule for the next day.)"
Pros: "great crew comfortable plane"
Pros: "Not much"
Cons: "All flights delayed and missed last flight in Charlotte costing me my hotel in wilimington and had still waiting to get on itto purchase an additional room in Charlotte. Staff in no hurry to assist!!!!!"
Pros: "It was a direct flight"
Cons: "Even with being checked in, the line was so long to check bags, it took over an hour. I had to run to catch my flight. Several people missed their flight. It was an 8 hour flight, with cramped seating, no internet, no TV. They ran out of meals with exception of vegetarian."
Cons: "Booked Brittish Air. Got switched to American. Have flown both in the past & would NOT have chosen American. Now, we will not choose Brittish Air either, as we can't be sure we are really going to get the high quality of Brittish air or substandard American Airlines."
Pros: "Business Class seat"
Cons: "People using forward lavs"
Cons: "Packed light with no toiletries in our carry on to avoid having to go to baggage claim. They announced anyone in groups 3 or 4 had to check their bags. We checked our bag, boarded the plane, and there was PLENTY of overhead space. Wasted 35 minutes at baggage claim."
Pros: "Rough landing"
Pros: "The crew was excellent and the process was quick."
Cons: "I didn't like the fact that the flight was supposed to be an 1 hr and ended up being 2 hours & 20 min"
Cons: "Not their fault, but stuck on plane in NY because boston was having weather. Just felt like we could have been informed sooner than we were."
Pros: "My original flight was canceled and booking agent was able to get me on the earlier flight."
Cons: "Stewardesses did not pick up trash near the end of the flight. I had to hold it until we landed."
Pros: "Awesome crew, great food, landed early!"
Cons: "No personal entertainment centers for individual passengers."
Pros: "comfortable plane, outlets"
Cons: "major delays, got incorrect information from gate attendants several times."
Pros: "The new Airbus A321T is so roomy and comfortable. You feel as if you have your own room, not just a seat."
Cons: "Wish it had been a longer flight! It was perfect in every way."
Cons: "Cabin pressure - my ears hurt so bad, I was crying. Did not experience that on the United flight down."
Pros: "Flight was easy. Attendants were OK"
Cons: "No funeral clothes.Daily medication lost.SO MAD"
Pros: "Having had a rough day of 10 hours of travel, arrived at Ticket booth to check in when I DROPPED MY HOT SOUP!! Mr. SAM B Told me not to worry, have a seat and proceeded to buy me another cup of soup and gave me a GIANT hug!! It's an understatement to say he surpassed my service expectations! he should be commended. This random act of service and kindness was witnessed by many other passengers. I"
Pros: "Boston is beutifull and cool in summer."
Cons: "Charlotte airport is way to small and smells bad. Very crowded. Distance between seats on tha plane is too small. Killing my knees."
Pros: "Standard flight"
Cons: "1 hour delay with everyone in the plane. They claimed the mechanics were waiting for a "piece". Shouldnt they check the plane before the people get on board?"
Pros: "amazing crew, very clean"
Cons: "Sat on the runway way too long. Hot. Cramped plane"
Pros: "It was a regular nothing different flight then what was expected."
Cons: "Need to develop the entertainment system to become at least minimumuly adequate. I have learned to treat these flights as buses in the air."
Cons: "Very turbulent flight"
Cons: "It began going downhill at the United Lounge, where I put two chairs together to get a little sleep since my flight was scheduled to leave at 12:30am. I was summarily woken up and told that it wasn't appropriate to sleep in a lounge. I complained at the front-desk (politely) and was told ... "This is a lounge". Oh and yes, the Wifi wouldn't connect and the food was stale ... so I left, and found a very nice sofa in the concourse. On the flight, service was non-existent, whoever was in the galley was clattering things about, despite the fact that this is a short red-eye flight ... the coffee was awful. The steward forgot to give me my coat and I had to ask twice AFTER we landed and were leaving the plane to get it. By contrast, Lufthansa has daybeds and a special quiet area to snooze, and offer pillows and blankets. Clearly, the Germans are louche compared to Americans."
Pros: "A competent cross country flight."
Cons: "Very cramped. Having 2 aisles did help."
Cons: "All of the restaurants in the airport have changed to this "high-end" bistros. No fast food anywhere except the premade wraps and stuff at the kiosks. If you need food fast don't try to sit down and eat. My sandwich took 30 minutes to come out. Food was ok."
Pros: "The check in was great. The staff was very helpful."
Cons: "The plane was very small and hot. There was no space for even my legs."
Pros: "Movie deal was enjoyable. But a tough week for the friendly skies!"
Cons: "Mechanical caused me to miss my connection. Exterior of 777 had paint peeling off the fuselage, which is a bad sign. Plane needs an overhaul"
Cons: "Uncomfortable seats, inefficient food service and pricey, and entertainment is a rip off."
Cons: "Airplane went to the wrong airport and caused 3 hour delay . Missed my connecting flight."
Cons: "Our flights were all cancelled or delayed and they gave us nothing to apologize. We lost 2 whole days of vacation and the cost of our rooms. All of the customer service people were rude. One lady in particular was so rude I had to walk away from the desk. The movie on the plane skipped and was unwatchable. I hate this airline and would pay more to fly another one."
Pros: "It was a quiet and smooth ride."
Pros: "not a damn thing"
Cons: "Weather delays are a typical part of travel. What's not typical are 5+ hour delays and sitting on the tarmac and watching your connection take off without you. First Class seats morphed into Economy center seats the next day, with nary a hotel room in sight. Thanks for nothing."
Cons: "Great employees!"
Pros: "Dependable, fast, clean"
Pros: "Movies were great"
Cons: "Need more snacks on a long flight"
Cons: "Even though I downloaded the app, the WiFi wasn't available so there was no entertainment. Also, the flight was delayed over an hour."
Pros: "Plane took off on time and landed early :) smooth flight despise weather. Overall great flight"
Cons: "The flight attendants didn't smile much and were very bossy."
Cons: "4 hour 20 minute delay to change part. Since last flight of nigh plenty or the planes could have been substituted while part was switched overnight on this one."
Pros: "Clean plan and ok seats"
Cons: "No entertainment, no wifi available, checked carry-on bag because they said there was no room, which was not true, boarded plane late which delayed the filght by 20min for no apparent reason... Crew was not friendly and did not follow captains orders when we hit turbulence as some members would not remain seated which lead to head crew member to make a public announcement to the crew to remain seated and follow captains orders."
Pros: "I like that the flight was quick!"
Cons: "2 babies were on board. Cute but screamed the whole time! Not pleasant at all!! When booking passengers should be able to view if another passenger with baby will be on board!"
Cons: "Just got off a SF to Boston flight on a new looking 737. It was the worst, most uncomfortable flight experience of my long life. The seats are narrow to the extreme (BTY, my doctor tells me I'm under weight for my 5/7 frame), and the leg room is practically non existent. You can't stand up if the person in front of you has their seat inclined. Shame on you United for packing us in this tight. There are tv screens on the back of the seats but you have to pay for tv and movies, unlike JetBlue, where tv is free. It would at least have been nice to have the flight path shown at no cost."
Pros: "Boarding was easy and fast. Flight crew friendly."
Cons: "Being stuck in airspace for an hour. Caused our flight to land late, making me late for a meeting."
Pros: "Good flight arrived early and upgrade available"
Pros: "Someone stole my seat and asked me to sit in theirs, but ended up being a window seat!"
Pros: "This was the final leg of my flight. At this point I just wanted to be home."
Cons: "Their was no food or entertainment in this flight. I would rather of not connected home they Chicago being that the trip was Boston to Cancun it made for a cumbersome travel and would avoid it in the future."
Cons: "It was 4 hours late."
Pros: "The pilot was great. Understanding that all passengers were tired with traveling and the flight delayed he did everything he could to get us to our destination quickly and safely. I could tell he was excellent at his profession. Kudos to all the flight staff!"
Cons: "I was most upset that a bottle of tequila I bought in the duty free store in the cancun airport was confiscated by tsa in Houston. I know this was not united's fault but perhaps my discontent can be forwarded to the proper people. I went through all the correct procedures to transport this via a connecting flight and through no fault of my own had it taken from me. It seems like sort of a scam that travelers are told they can purchase these items and legally transport them home only to have them not make it through security at the connecting airport. I was not the only one this happened to. Bad form!"
Pros: "the flight was very short"
Cons: "DID NOT like the way the boarding attendant treated me!!!"
Cons: "Flight delayed. Missed connecting flight."
Pros: "Thank You. Everything was great!"
Cons: "I feel bad for marking Food and Entertainment as poor; however, they were really both "not applicable". Please add another column. I'm sure the review will look much better :-)"
Cons: "Small crappy plain. We didn't have food or entertainment"
Pros: "This was a 4 hour flight. A TV would have been nice."
Pros: "United airlines reasonable rates And sevices"
Cons: "The delays was awful I'm disabled wasn't offered no assistant to get from one terminal to the next because your flight delays we waited 3hours to go from Chicago to Boston then get on plane and wasn't offered but a swallow of soda that was poured out of a twelve ounce can split between three customers And I'm diabetic my sugar was low because the unexpected delay So that made a perfectly good trip awful"
Cons: "Our flight to San Francisco was canceled"
Cons: "In front of the exit row so weren't able to recline seats"
Pros: "The cabin and crew were very nice up in 1st class. The food and drinks were served on time and in a timely manner"
Cons: "Plane was delayed numerous times before it was allowed to take off. I ended up being late by 2 hours."
Pros: "Flight was on time, crew was great."
Cons: "The temperature was uncomfortable, air was hot, not cool. Thought the plane had a wifi sticker on the outside of the plane the plane didn't actually have wifi."
Pros: "Flight was on time."
Pros: "Even though the flight left 3 hrs late it was very nice...I still think you should offer free Wi-Fi. ..and it wss nice that the food and beverages were free because we where late..Thank you"
Pros: "Not overcrowded"
Cons: "Flight was delayed. No power outlets"
Pros: "On time, friendly staff"
Cons: "This flight was cancelled and I was given no notification. I was only told once I got to the airport. Luckily the staff member I spoke with at checkin was helpful and put me on another airline, but only after she tried to tell me they'd sent an email and said there were no flights til the following day. I had to explain that I hadnt been notified, had taken off work, had just taken a cab there, was 2 hrs early, and due to the nature of my trip not able to leave the following day. Though she was very helpful I feel it was luck and the nature of using a small airport, not something I can expect. Either way I shouldn't have to explain and insist when it was clearly the airline's mistake. When I later checked my email I actually had never recieved a cancellation email, just an email saying cancellation was possible. Overall another bad experience with United. Flew American Airlines and was happy with the flight."
Cons: "I have handicape son and they didnt give seat together"
Pros: "Reasonable amount of leg room. Much better that the flight out, during which all passengers were squashed in like sardines (and I'm a short, small-boned person). United should stick with this model plane and sell the other one for scrap."
Cons: "Complete and total lack of food on a 5+ hour flight."
Cons: "No food provided at all. Sound was painfully loud over speakers during safety video. No way to turn off TVs permanently - kept coming back on with advertisements. Did not have enough room for all carry-on bags on board. Was delayed and no notification given to passengers."
Pros: "Every thing"
Pros: "This was the first time my 19 month old had flown and it was a pleasant experience over all. I asked if the had a spot with an open seat next to it and they moved me so that he has more to wiggle."
Airlines flying from Yosemite National Park to Massachusetts have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights