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The location, their breakfast, the staff, access to wireless internet and the cleanliness of the hotel. There was no air condition system and no tea/coffe making facilities in the room.two days before our departure, we started sexperience persistent bad smell from the tolilet/shower room and this continued for two days till we left.
The location was the best feature of the hotel
well located for easy access to sites. car parking facility very useful. Staff helpful and friendly. Breakfast not included and seemed expensive so we opted out, but it did look well set out!
The breakfast. The smell from the drains in my room.
Room rate included breakfast - buffet style - excellent with a wide variety of food to choose from. The only downside was our bedroom was at the front of the hotel overlooking a main road which turned out to be very noisy despite the fact that the hotel advertised the windows as being soundproof - they're not!
excellent location near the center, excellent view, comfortable room, very kind personnel. decoration typical,
the decoration is great and the location too. The breakfast was really good.
location lack of air conditioning
Everything at this hotel was nice. The room was very large, perfectly clean, quiet, and the staff had even made up a real (wooden) bed for our baby. The staff were helpful and friendly, location was great, and the breakfast buffet was one of the best I've had in a hotel anywhere. Would I recommend it to others? Absolutely! Nothing...everything was perfect.
Very good location for central Aachen.
Very comfortable, large room on sixth floor, clean, well-appointed, with a good view and lots of daylight. No public area in which to sit down. The bar, which did have seating, didn't open its door until 6.00 p.m., whether one wanted to drink something or not.
Clean, modern rooms, friendly staff (who spoke English), and conveniently located to city center. Use of internet required mobile phone which I did not have.
The central location of the hotel. The roomservice was rather poor. For a double room and for 4 nights we only got 1 set of soap, shower gel and sampoon! There were neither a minibar in the room, nor a hotel garage.
Location Kids running through the hotel until the middle of the night
The location and it was extremely quiet The room rate and the fact online the price excluded breakfast and when I paid it included breakfast even though I hadn't had any confussion there
Great location, easy to find and within walking distance of station and all main attractions. The staff were friendly and helpful with directions to restaurants and bars etc. The room was clean and comfortable. The breakfast buffet was decent, there was a lot on offer. The pay per view film service was very limited - with few films in English and showings only at certain times which did not fit in with our dinner plans etc. As we had an extremely rainy weekend, the lack of a more updated service was notably disappointing.
location, room, friendly staff at reception no
It was a perfect location for seeing the city
I had to make changes to my reservations and make a longer stay out of the trip. I called and coordinated the extra days with one of their staff, but after arrival found that they had no record and I ended up stay in an alternative location for one of the extra days
I like the fact that it was walking distance to the pedestrian mall. It is a very modern and clean hotel. Breakfast was excellent with lots of choice. I think that parking is a little expensive, there should be a reduced price for hotel guests. It would be nice to have more English speaking TV stations.
The staff are friendly, accommodating, and multi-lingual. The location is perfect for making day trips into Holland and Belgium and to larger cities like Cologne and Dusseldorf. The breakfast is amazing and well worth the price. The rooms are not spacious, but they are very comfortable and clean. The extras: breakfast, internet, parking, can add significantly to the overall price.
An extra bed was arranged as required, and the room was clean and tidy. In addition, the bath room was wide and clean enough - 1 bath tub and 1 shower room. A pot was very helpful. Also, my kids were happy with stuffed toys presented at the reception. If breakfast were included in the room charge, that would be much better. Though "Early Bird Breakfast" (free of charge from 4 a.m. to 6 a.m.) looks nice service, it is not practical for family tourist.
The staff, although quite young, were extremely attentive, helpful and professional. Food was very good with a lot of local specialities - not just bland international hotel food - and we were happy to have dinner as well as breakfast in the hotel, rather than looking further afield.
The town was very nice and people were very friendly, shops and restaurants are also very nice.
Thelocation and sona No microwave in the room
over all high quality of food and facilities in general bed pillows where a differrent shape from uk
nice breakfast room was a little small but just rite bathroom was tiny bathroom was small
Convenient walk to Christmas markets. Quiet and comfort for rest.Cordial and helpful staff. Great to have parking onsite.
Easy access to town; nice and clean rooms. The hotel should make it clear that they do not provide parking - it initially appears that the hotel has own parking that is included in the price, but actually the guests use a public parking which needs to be paid separately.
The customer service was perfect. Breakfast was amazing and the location was superb. Close to everything, clean and safe. Loved my stay! Nothing I could think of
The kindness of the staff in how we were treated as guests. We missed a swimming pool ;-)
The staff was very friendly and they tried there best to help us with making arrangements with my bad German skills and their good english skills everything worked out just fine. The rooms were very nice and exactly what I expect when traveling Europe. The A/C in the rooms worked good, the high temp the day of our stay was 85. The hotel parking garage was full. The charge for the breakfast at the hotel was 14 Euro a person, plenty of backeries near by where you can get breakfast for 2-4 Euro a person.
The hotel and parking is very central to visit the city.
stayed 8 nights at this hotel,reception staff very polite and helpful at all times,very convenient for shopping,we stayed here as it was quite near to spa franchorchamps grand prix circuit.although i didn,t use it,the rest of my family took advantage of the sauna and steam room which was offered free of charge.the room decor was pleasant and always cleaned well every day. my only groan would be the beds which were too soft,felt like you were lying on a marshmallow.
Helpful staff, light/bright room with salt crystal lamp. Nice to have tea/coffee-making facilities. Good authentic meal in the Japanese restaurant. A few minutes walk to the old centre.
Restuarant seemed expensive and local restuarants offered better value
Very friendly employees and good service. Not that I'm very much into television, but I was disappointed that there was only one English channel (CNN). It shouldn't be so difficult to get BBC, Eurosport and / or others as well.
The hotel is ok.
Friendly and efficient welcoming, advice and service no
Nice easy walk to the centre of Aachen so you can see the sites etc. Some great bakeries around for breakfast. Central.
staf was very friendly, the japanese restaurant was good
Everything except the parking : there is no direct access to the hotel and the parking does not look very safe because opened.
The staff at the reception desk couldn't have given us a warmer welcome!! Thank you very much! It made us feel comfortable straight away. The breakfast was fantastic.
It was a really nice hotel and a relaxing break. The staff were excellent, really helpful and welcoming. I would definitely consider going back next year Nothing. It was faultless. Lovely and warm too
Friendly staff, good location
Good hotel for normal price. Not far away from city centre. Everything was ok...just Parcking was not free. But it wasn't so great problem.
Excellent value for money and interconnecting room, ideal for families. None
helpfulness and kindness of staff at Reception desk, variety of breakfast.
The Staff was courteous, attentive and friendly. Very helpful and responsive. The room was small but clean. The hotel location was good - very close (walking distance) to city center. The parking lot was a dirt lot - shared with another business. Access was controlled and you had to enter through a gas station/garage parking lot. It was small and filled quickly based on number of guests.
The friendly staff and the excellent location. The room is a bit hot when we first got in and when we closed the window because of rain. Air condition seemed not work well.
It was near the train station and Aachen It needed remodling!! The carpet was bad.
Easy access to Aachen city centre (walking). Excellent choice from breakfast buffet. Evening meals service was very poor because of insufficient staff in kitchen. It took over 30 minutes between courses.
Clean atmosphere, Friendly staff, Room with sun light and desk and chair
The pictures of the hotel do not do it justice. It is very close to the city centre and yet very quiet. It was good value for money, clean with good sized room. Staff were very helpful and provided a lacal street map. Parking on site was a bonus. Would stay again.
super noisy facing busy street. small room, small bathroom.
the single room was nice, and the bathroom was large. i also liked the pattern on the carpet in the hallway.
The location was good Upon arrival, our booking had not been received by hotel - staff confused. Fortubately there were rooms available. Bathroom had no soap in container. Staff appeared to have little local knowledge. Staff lacked training & supervision,
The member of staff who booked us in was very efficient and also very helpful. The breakfast was very good value and well presented. The hotel is in a nice area and well positioned for visiting the centre of Aachen and excellent value for a city hotel.
The fresh, clean room, lobby, and dining room...and the pleasant, helpful staff. ...There was nothing to not like !!
Inconvenience from noise produced by of exhaust pipe ventilator directly next to the window. In addition the room was small; the small bathroom was old, even without a normal door.
The hotel is ideally situated a short walk from the railway station is right in the shopping area.
the personnel were friendly and helpful and the room well-decorated, clean and quiet
Good breakfast smell of smoke in the room
The ambient of the hotel is comforting. The personnel could be more friendly and the prices shouldn't reach so high.
Wide choice at breakfast, and large room.
We were made to feel welcome and all our queries were answered promptly. Also, it was very conveniently placed for the main attractions of the city.
Comfortable and very peaceful
Excellent breakfast. Very good sound insulation so room quiet even though on quite busy road. Room decor very dull - brown.
Staff was very helpful and accommodating. Received a reduced rate on a room upgrade. Breakfast was wonderful! Room was very comfortable. Good location with respect to the Cathedral and good restaurants.
small and quiet hotel well located close to the train station, not too far from center. Effective and kind staff. The double room was spacious comfortable and clean. We did not try the breakfast.
Good location, cheap parking nearby, very welcoming staff, quiet soundproffed rooms. Beds were on the soft side, mini-bar does not include fridge but consists of nuts, crisps and a bottle of sparkling water.
Close to the railway station, clean, helpful staff; no
nice bathroom, nice staff small room, not enough clean
Proximity to Hauptbahnhof and to city centre No
Location is great and staff very friendly. Breakfast was okay.
very close to the station,pretty,quiet
The facilities were very nice and the room comfortable. Not as welcoming as I had anticipated.
Great hotel; inexpensive, small but efficient, and conveniently located to the Hbf and the city center.
Cleanliess and location were perfect. If you could only have WiFi or at least internet connection...
I like the traffic convenient of this hotel, because it is near the train station. No
Close to the railway station, nice hotel service.
Nice breakfast buffet included in the price for a standard room + located opposite the railway station
Close to the station and bustops. Good variety for breakfast. Chewy rolls for breakfast. Auto light near stairway not working. No rail on wall of stairway near corner where steps were narrow, very awkward.
Good location. Good value breakfast. No lift - a bit of an effort for a 4th floor room. Rather dim lighting in room. Noisy plumbing.
Close to everything good breakfast Ugly room
A simple and good hotel in close to the city center. OK value for money. There wasn't any lift, which could be a problem since the room was n the 3:rd floor.
Nice location near the central station and the city center
easy reach of town centre,close to buses and rail links we had a front bedroom which was very nice but it was quite noisy
Good location, near train station and a good spot for one day trip to the city. Recomended.