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Overall very clean. Rooms were not ready when we went to check in at 330pm
The location of the hotel was excellent and very close to the rail station
Clean room, very central Had to pay extorionate rates for parking. £18 for 24hrs
Very nice modern rooms. Cooked breakfast was not the best,but good overall coice
I should have asked at the time, but are all your bathrooms wetrooms fitted for disabled guests. Our bathroom was clearly taking disabled patros into account, but I have to say I would love to have been able to enjoy a relaxing bath (which in room 723 Aberdeen Jury Inn) was not available. Hoping my feed back is taken into account, and thanking you for your interest. Bearing in mind that I have taken my time to fill out your questionaire, I would be most grateful to recieve a reply with regards to my 'grievance' Kind Regards. Lm See above
No Room Service. No on-site parking - the hotel was advertised as having on-site parking.
The whole exoerience was good.
The beds were very comfortable and the room was clean. The food was very poor and very overpriced. The staff were distantly polite but did not react to my complaints about the food.
very central quite expensive
alarm going off at 6.30am
The hotel was well situated and very comfortable and clean. The staff were very helpful.
Great location and breakfast buffet. Perfect for a business trip without breaking the bank. Staff is friendly and helpful. The private car park is a lifesaver in downtown Aberdeen. I liked the small, historical, boutique feel, while they also offered modern ammenitites and a full bar/restaurant. While perfectly comfortable, the standard single room was the smallest I've ever stayed in. Tiny twin bed, and a tiny walk-in shower. Next time I'd bump up my reservation to the deluxe single or deluxe double room.
the hotel needs renovation
convience to city centre, some of the rooms are smoking rooms,even though the smoking ban is not in force long you could still get a smell of smoke in the room.If Iwere to stay at this hotel again I would request a no smoke room.
The good value for money
the location to everywhere in aberdeen breakfast time could have been later
The friendliness of the Staff The price for the 2nd night was double the first night! Not great value for money.
Location of hotel, friendly staff, good selection of breakfast items
Location, good breakfast the room was old and dirty
The hotel has a central location. The hotel boasts that it has a car park. There are about 20 spaces which are used by the staff and often double parked. You will be very lucky to get a space. The room was small without a view the price charged is not value for money.
Hotel central Room was claustrophobic. The window had frosted glass making the room very dark and very warm. Had to ask for a fan - which we got - but I would not have spent more than one night in the room.
Staff lovely and friendly, room perfect, overall great stay would use again.
Room service was shocking, got the order wrong 3 times eventualy got food an hour an a half after ordering and it still was differet than the menu.
Very comfortable clean room with all facitites required in the room. Also parking and breakfast included. Nothing
Comfortable surroundings; Friendly staff; good food; good service.
Location and value for money
Near family member Noisy party under our room, had to be moved to another room very late @ night, also very poor parking @ hotel, nearby ncp very expensive,drinks in hotel very ,very expensive.
The staff were very pleasant and helpful. The location was very good.
excellent hotel, staff friendly, very clean hotel, foodexcellent - very good location to city centre not applicable
Noise of ventilation fan in room kept awake most of the night, no choice as hotel full, however promissed upgrade next visit, very helpful staff
The staff were friendly and helpful The cooked breakfast was good but it was a small portion
We stayed as a family of 4. It was very nice to have the use of a full kitchen and a sitting room where we could relax in the evening and watch a DVD. Breakfast was excellent. Overall very good value for our group. We were on the third floor and there was no lift in the house.
Lovely hotel enjoyed our stay, will definatly be back, but when its cold outside The room was far too warm. Could do with air con Car park entrance was a bit dodgy
did not get the room booked
Check in was quick and eficient Check out the evening before was quick and efficient however when giving key back to reception was delayed to check I allready paid night before staff there was a bit funny
Everything was superb! The staff was very kind and helpful. The apartment had three rooms very comfortable and clean and the kitchen/dining room was large and cosy.
Cleanliness of rooms, the small nice touches like a pint of milk in the fridge with the tea coffee facilities. Excellent staff in reception and breakfast room who deserve a special mention. Very easy walking distance to the shops in Union Street and the indoor shopping centres. Lounge/ kitchen area fine and very comfortable with wide screen tv. Toilet/ shower spotless with hair drier and toiletries provided. Seperate bedroom very comfortable. Iron and ironing board provided which was also useful. Private parking free and secure. Non smoking room. None with the hotel. Make sure that you get directions from hotel as following the aa route plan which was inaccurate we got lost when we entered Aberdeen. Going back, the Receptionist gave us a very easy and accurate route to follow to get to the motorway home to Glasgow.
location was good, it was very clean, lovely and comfortable. Staff were good and helpfull. nothing
We arrived and we promptly upgraded as a result of my disability and the fact that the older part was being renovated. This was simply amazing treatment by the staff of this hotel. No, and when the old part gets renovated it will also be completely exceptional as the new part.
The room was lovely, when booking the room didn't realise we were getting a flat with 2 bedrooms, kitchen and livingroom. Was a big surprise when walking in. Loved it. Will come back soon. amazing for money!!!!
I really liked the fact that I had a proper suite with a sperate bedroom and living room, even if the decor was a little old fashioned. It gave a real feeling of personal space. It was a bit of a hike up the stairs to my room, but no real matter. The booking.com site appeared to indicate a continental breakfast was included but according to the hotel that is only for "superior" suites.
Iwas most impressed with the spacious suite we were allocated,we were in 401 on the ground floor,which was not only superbly equipped itwas most relaxing as we heard almost no noise from fellow guests,despite the suites being fully booked.All of the staff were friendly and most helpful,nothing was too much trouble.The buffet continental breakfast exceeded all expectations with a great choice to suit all tastes and plenty of staff providing pots of tea and coffee and fresh toast. definately a must to stay at if you visit aberdeen, amazing value for money!
The accomadation was wonderfull fully fitted kitchen was great it was home from home breakfast was great staff were very nice and helpfull ther was a small play area for kids private parking cctv cameras could not ask for more internet in room was great sat tv sport chanel for husband no
There wasn't anything not to like. The staff were excellent; friendly, courteous, helpful and informative. The suite was marvelous. I was there only overnight, but wished I could have stayed longer.
Incredible stay, the staff are extremely helpful and friendly. The only problem we had was when we first arrived, there was no hot water, with in minutes, there was three staff at the door with in minutes
City centre for business access and very comfortable suite to return to. no
We loved the standard of the accomodation eg the luxury of having a suite with all facilities but with the bonus of having a breakfast included as well as a complimentary drink on the first day and free beverages and snacks during your stay. Superb Nothing it was excellent.
only 5 min walk to the innercity main streets, clean and nice rooms,
Very nice location, excellent rooms Suite 201 maintenance issues: hall radiator valve broken = noise throuout the night, loose sink tap handles, only one set of towels initially despite booking 2 people, networking issues resulting in no internet access
The Skene House - Whitehall Hotel is a managed appartment facility which is well suited for longer stays, giving you all the facilities and privacy of your own appartment, together with good service. And the inclusive breakfast is very nice.
The Staff were Excellent. The rooms were clean and well decorated. Breakfast was excellent, and the lounge area with free Tea and coffee was a lovely touch. Overall i do not have an complaints.
It's location, friendly staff, clean comfortable rooms No but would have liked a hot breakfast.
Price and central location
The staff were very helpful and the room was comfortable We had no view at all!! The breakfast could have been a little better
Good location to city center. Continental breakfast was really nice. Good price for stay. Very loud noise from street made it hard to sleep. Staff weren't too helpful. Room was very small, mattress was not fit for two people.
The very clean rooms and complimentary breakfast The car park wa very small - understandable due to city centre location though.
The hotel was quite enough but yet close enough to the husstle and bussle of the town. The rooms were clean and tidy and well looked after!
clean, comfortable and excellent shower staff did not know about local tour services and did not point us to the leaflet s on display.
Cleanlines, very good standard of all facilities No complaints at all.
The reception was very helpful and rooms were very good. I did not like the fact that when we went for breakfast that there was hardly anything to eat so just had to have toast and cereal.
I can't comment as it was a one nights stay I can't comment as it was a one nights stay
Not alot Yes we had to climb across the double bed to draw the curtains only one towel for two people no presure inthe shower Breakfast had to ask for toast
walking distance to city centre
Friendly and effective staff I missed a lift. We had heavy luggage and our room was in third floor
Very central, staff very pleasant and the room was madern and clean The room was very cold and despite requests were unable to get extra blankets. A suggestion for the hotel would be to try and modernise the reception area. It does not do the hotel justice
Cleanliness was superb, staff very friendly and helpful. The noise from the road at the front was a small concern.
It was central to the shopping facilities. There were no biscuits or bottled water. The central heating system had a centralised thermostat that must have been set at a low temperature as the heat generated from the radiator was just warm. Outside temp was almost at zero. There was an extra heater in the room which we put on when we went out for the evening.
Very comfortable room, excellent sight over the haven.
We stayed for three nights,all staff were most helpful and polite at all times ,if you required any help with any thing you only had to ask. Room a bit stuffy as heating on all night.
Excellent imaginative design, within the obvious constraints of the hotel being cut into granite..bedrooms breakfast very good, staff delightful.Our bed was wonderful. 24 hour coverage at reception but no phone link from bedrooms to outside except with guests' own mobiles, when they work..best for a night or two rather than longer, as one might start to crave more light.
The staff were exceptionally helpful. We had a beautiful room overlooking the harbour and an excellent breakfast. The location was really central
I loved the simply design, staff very friendly and relaxed, rooms very clean, very good value, breakfast fantastic and nicely presented! liked the open kitchen as well and look forward to a meal in the restaurant in the near future.
Nice, modern but cosy hotel. The staff were very helpful. There is no on-site car parking but a well priced secure car park is not far away. We found our room to be very noisy. The street has a few bars which go on to the early hours and all the revellers seem to pass the hotel on their way home.
The hotel was very well presented and very clean. The decor and facilities were nice and all the staff were friendly and helpful without being too attentive. I would not hesitate to stay here again for business or pleasure.
The decor and general ambience was of a very high standard and all the staff were very friendly and helpful. No car parking on site but a very reasonably priced long stay car park 2 minutes away
Relaxed atmosphere, ease of check-in/-out Noise level in street outside
Friendly staff. a hotel with a homely atmosphere!
An excellent hotel with friendly and attentive staff. No bad points apart from no parking but overnight car park was a short walk away.
Room very clean and stylish. Staff very friendly and helpful. The girl who served our breakfast was extremely pleasant. None - though my partner found the bed a little uncomfortable. Was surprised there was no information folder in the room though that wasn't a detriment to me, I imagine some might be unhappy with that.
Stylish design. Central position. Friendly staff. Corridor noise went straight into room.
friendly, modern, relaxed lounge type environment with great wine and above average food, available throughout the day & night. noisy lift alarm - audible from rooms nearby, noisy seagull sanctuary outside one particular room windowsill!
Good city centre location with plenty of helpfull attentive staff in a modern environment. Internet access a bonus.
The staff are some of the friendliest I have ever come across, they couldnt do enough for you. The public area's are fantastic as is the food! I hope the hotel will refurbish the remainder of their bedrooms soon as this could be Aberdeens first life style hotel!
the staff were very helpful, happy and willing to help. my wife is a fussy eater and our evening meal and breakfast was cooked and presented just as requested. the whole experience was absolutely spot on many thanks we was only there one night and didn't find anything wrong
In desperate need of a makeover! The landing on the 2nd floor was like walking on a bouncy castle and the carpet had to of been bought by the Carmelite nuns. The food left a lot to be desired, which is why I never bothered with breakfast. The one plus point was that they had Sky Sports in the bedroom. See above
Very pleasant hotel, good service and good facilities. Very reasonably priced. Good location.
The whole of the downstairs was very nice, and its in a good position for the centre of Aberdeen I think when the whole hotel is finished it will be nice, however some of the rooms looked like they were still in need of refurb
I liked my entrance at the hotel a lot: a stylish, spacious, wellcoming space. The top floor was a little shabby, especialy the carpets and the windows. This is a pitty because the room furnishings aspire to more.
It was close to the city centre the room was absolutely atrocious. The lounge was lovely, there was a nice atmosphere and we had high hopes for our stay. Going up the corridor, the paint was flaking off the walls, the floor and the carpet was uneven. Then we got to our room/prison cell. It was tiny, there was no headboard, it was dated and cold. The table, bedside table and tv stand were all slanted and uneven which I was unsure if it was a quirky thing for the hotel or just really badly made furniture. The bed was extremely uncomfortable and there was no light apart from a bedside lamp. The only saving grace was the size of the bathroom, twice the size of the room although very sparse.
great room and good staff.
It was ideally close to the city centre but you would think that you were further out as there was no noise outside Couldnt fault the hotel
The warmth and friendliness of all staff from the moment we arrived to check in.
Rooms were warm and clean, staff were very friendly. No Smoking Rooms!
Generally the room was clean and facilities good .. The matress which you could control was also good . I was dissapointed that their was no room in the Hilton car park so I had to use the car park up the road . This would have been fine but I was told it would only cost £5 to park here and the hotel would validate my ticket ..when i tried to exit the car park however I was to be charged £18 and had to speak to car park manager to sort it out . It was also made difficult to know how to connect to the free wifi , which took a couple of calls to reception to sort out , however it was .
so modern & very clean - it was like your own house not like a hotel at all best hotel ive stayed in.
i loved everything about the apartment. it was lovely and modern. ive booked to go back next year. breakfast was good
Lovely rooms excellent location. Friendly reception staff.
we loved the apartments very modern and spotless clean an excellent location for shopping and entertainment we had a fantastic stay and would go again
Staff very helpful, very nice room!
Excellent standards of cleanliness. Staff very friendly. Some noise from above basement room.
Friendly, excellent service. Fairly new and clean. Center city location with everything at the doorstep. Good buffet breakfast. Noisy. Overhead footsteps from bar above and from tiled floors throughout. Lots of stairs and inconvenient parking. Depressing colour of breakfast/reception - no natural light. Uncomfortable seats for breakfast.
Proximity to city centre. Friendliness and helpfulness of staff. Good size of room. Jacuzzi. Good selection of foods at continental breakfast. Very enclosed. Practically no windows in building. Very little natural light.Small bedroom window which could not be opened.
Excellent city centre location, close to shops & bars, hotel very clean with modern decor, staff very friendly & helpful Rooms quite small
Very friendly and helpful staff, city centre location, 5 minutes walk from train station. Good selection of food at self serve buffet breakfast, clean and well presented. Air con in room was quiet and efficient. Limited storage space in room. Room may be a little noisy due to location of nearby pubs/nightclubs. Lack of hot breakfast may not suit all.
Handy near rail station and city cente
location in the city centre. Internet connection in the rooms the view from my window onto the wall of the other building
Helpfull and friendly staff, excellent location
V ery clean and most comfortable beds . Staff very helpful.
Location was ideal for access to shops, night life, railway station, buses etc. Room was very comfortable. Breakfast was excellent, good choice,dishes were constantly being replenished, restaurant staff very attentive Room was a bit on the cold side,although the hotel in general was warm. It was an extremely cold night, and we were chilled when we came in, so normally it wouldn't have been so noticeable.The facility to adjust the heating in the room would have been welcome.To be fair, we didn't contact Reception about it, so they may have been able to boost the heating. Bathroom was also a bit on the cold side.
staff very friendly and helpful in all areas.Location great for shops, sightseeing etc Ifound nothing I would have improved on.
Check in staff and breakfast staff were very helpful. Pigeons nesting so I got very little sleep.The room was quite small and could do with a little revamp.
Good size of room althought he TV was a bit far away and the breakfast was good. The location was excellent Lift was very slow and the stairs were steep
Staff very friendly Noise from ball room and other guests
As always the staff made us feel very welcome ,the room was clean and comfortable and breakfast the next day was excellent .