2.0
Pros:The staff was terrible. After being intentionally left behind by the shuttle driver, I could not reach the other staff because they simply would not answer the phone for 15 minutes. When they did answer, I was told they had no car for me even though I had an emailed confirmation of my reservation.Cons:Everything went wrong. The reservation was initially sent to me as being France when I had entered Florida as my destination. After I told the customer service agent to cancel France and reserve Orlando, Florida, I still received confirmation of a France rental that I did not want. When I arrived in Florida and showed my Ace Rental Florida confirmation to the shuttle driver, I was left out in the cold, dark night because he said he would not let me board the shuttle since I was not on his hand written list. He told me to call the office then drive away. Nobody would answer the phone for 15 minutes. When I finally got through they told me they had overbooked and there were no cars. They offered no assistance. I was stranded in the airport late at night and left to fend for myself.Reviewed Jan 28 2020
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5.2
Cons:1. Pick-up process took 1.5 hour 2. Small car that didn't fit for 3 people and 3 bags 3. Gearbox failure even though the car had less than 1000 km millage 4. Double payment for the car (first via web-site to ACE, second at check-in to Rhodium). Luckily after several complains Rhodium paid me back.Reviewed Jul 30 2019
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4.0
Cons:It was not Ace. Some company goldcar rental. Horrible customer service, waited hour and a half for our turn. If you pay € 50 they can put you ahead of line. Then they threatened us for buying an additional insurance. They gave us a stick shift. Although I booked an automatic.Reviewed Jul 11 2019
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2.0
Pros:We could not find the placeCons:It should have been marked at the airportReviewed Jul 3 2019
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3.6
Marketed as ACE but GOLD Car at the counterCons:Charged me an upgrade for the same car i ordered and was pictured. Took over an hour to get the counter documents completed Poor English skills throughout the counter team NEVER use these people, one name or another!Reviewed Apr 16 2017
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