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Ace customer reviews

5.7
Fair3,027 verified ratings
Traveler rating:
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A
6.0 Okay
Nothing went really wrong but would not rent again and would not recommend. Enough little fees and technicalities to offset any savings and it makes the experience feel scammy. 1. The rental says Ace, but Ace is just licensing their name to Drivo, a rental car company I have never heard of. 2. The Kayak listing clearly stated "unlimited mileage" and nothing about geofencing. I wasn't aware the rental was geofenced until pickup, and my destination was in the penalty zone. Too late to do anything but incur the penalty. Maybe Drivo has it hidden in the fine print somewhere during booking, but I was on the lookout for it and I didn't see it. 3. I opted to add the CDW insurance but was not told at pickup that if I entered the penalty zone it would void the CDW policy. So I paid $199 for insurance that was voided four hours later and for the rest of the rental.
B
2.0 Poor
Honest horrible experience. The pick up time was super bad with long wait times, also they car they gave me had dents and scratches all over it and they car was in horrible shape. I am never using ace again ..
A
10.0 Wonderful
Responsive, polite, and helpful with the process.
A
10.0 Wonderful
The ace representative behind the counter was amazing. It only took a few minutes. And he was very courteous and kind very professional and understanding we came in very late at night and he got us out right away thank you thank you thank you
H
4.0 Mediocre
Super frustrating. They limited mileage because of a Florida license and wouldn’t change the reservation to the spouse and they do not allow you to use your own toll pass. Even bought a new sunpass and when we called sunpass they said ace doesn’t allow it. So we had to either add an extra hour each way on our trip (with little kids) or pay $15/day penalty plus tolls. Only other option was to pay $13.99/day for unlimited tolls. Car was just okay. Kind of beat up. Won’t be doing a rental with them again.
S
2.0 Poor
We arrived in Toronto with our family of 6 on time. The shuttle to pick us up was a 5 seater SUV even though when you call they ask how many people are in your group so we had to break in two groups to do two trips. We get inside ACE car rentals to be told the are putting us in a 5 seater SUV! We reserved a 7 seater SUV for the 6 of us so clearly a 5 seater won't work. The worker sat there arguing with my husband saying my husband doesn't understand that they don't have 7 seaters available! We reserved a 7 seater well in advanced by the way. So they tried to get us to take two cars but only one of us drives and how does that make any sense to have double the tolls,parking and gas! Anyways the worker looked online and told us that enterprise has a 7 seater available. He did not call to confirm just got the shuttle (two SUVs ) to drop us off. We go in to enterprise with our 4 children all of our luggage to be told they do not have ANY vehicles available and now we are stranded in a city we are not familiar with and have no vehicle to get anywhere. This experience was absolutely terrible. We spent well over 2 hours after our 5 hour flight looking for a vehicle to rent. We still have not been reimbursed for the vehicle we never recieved on top of all of this.
R
2.0 Poor
I liked the personnel. I disliked total price with compulsory state insurance not being disclosed up front and clearly, similar to how competitors present their products. Had to take two shuttles in 116 degree heat.
A
2.0 Poor
The customer service can be 10x better.
A
4.0 Mediocre
The pick-up was quite chaotic and not so clear in the explanation, but eventually it worked out and we had a good time with the car.
A
2.0 Poor
She was meaning to me she give me samll car for discrimination

Ace car rental prices in the United States

These are the best prices for Aug 21 - 28.
Mitsubishi Mirage car
Mitsubishi Mirage
or similar Small
2
2
2/4
$14/day
Hyundai Accent car
Hyundai Accent
or similar Small
4
2
4-5
$15/day
Toyota Corolla car
Toyota Corolla
or similar Medium
5
3
2/4
$17/day
Volkswagen Passat car
Volkswagen Passat
or similar Medium
5
3
4-5
$21/day
Volkswagen Jetta car
Volkswagen Jetta
or similar Large
5
2
2/4
$20/day
Nissan Juke car
Nissan Juke
or similar SUV
2
2
4-5
$16/day
Toyota Sienna car
Toyota Sienna
or similar Van
5
5
4-5
$33/day
Hyundai Santa Fe car
Hyundai Santa Fe
or similar SUV
5
2
4-5
$24/day
Honda Odyssey car
Honda Odyssey
or similar Van
4
2
4-5
$62/day
Ford Mustang Convertible car
Ford Mustang Convertible
or similar Convertible
5
5
2/4
$54/day
Ford F-150 car
Ford F-150
or similar Pickup truck
5
2
2/4
$52/day
Class Premium SUV car
Class Premium SUV
or similar SUV
5
5
4-5
$69/day
Class Special Car car
Class Special Car
or similar Category
5
5
2/4
$15/day
Nissan Kicks car
Nissan Kicks
or similar SUV
4
2
4-5
$16/day
Hyundai Tucson car
Hyundai Tucson
or similar SUV
5
3
4-5
$18/day
Ford Escape car
Ford Escape
or similar SUV
5
3
4-5
$22/day
Jeep Wrangler car
Jeep Wrangler
or similar SUV
5
3
2/4
$58/day
Ford Transit Cargo car
Ford Transit Cargo
or similar Commercial
4
2
2/4
$80/day
Infiniti QX80 car
Infiniti QX80
or similar SUV
5
5
4-5
$104/day

Where can I find Ace car rentals?

Address

7855 North Frontage Road

Hours

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Phone

+1 407 588 0018

Good to know

Most popular city

Most popular car type

Average price

Good deal

New York
Medium
$69/day
$23/day

Top tips for renting a car from Ace

  • 25% of our users found rental cars from Ace for $56 or less
  • Book your rental car from Ace at least 10 weeks before your trip in order to get a below-average price.
  • Small rental cars from Ace are around 66% cheaper than other car types, on average.

FAQs about renting a car from Ace

  • How much does it cost to rent a car from Ace?

    On average a rental car from Ace costs $106 per day.

  • What is the most popular rental car from Ace?

  • How many car rental locations does Ace have?

    Ace has 476 rental locations worldwide. Take a look at our Ace rental location map to find the best rental cars near you.

  • Which countries does Ace have rental car locations in?

    Albania, Antigua And Barbuda, Argentina, Aruba, Australia, Barbados, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Curaçao, Cyprus, Czech Republic, Dominica, Dominican Republic, Ecuador, Finland, France, Georgia, Germany, Greece, Grenada, Guam, Guatemala, Guyana, Haiti, Honduras, Iceland, Indonesia, Israel, Italy, Jamaica, Jordan, Kenya, Kyrgyzstan, Latvia, Lebanon, Lithuania, Malta, Martinique, Mexico, Montenegro, Morocco, Mozambique, Netherlands, New Zealand, Nicaragua, Pakistan, Panama, Paraguay, Peru, Poland, Portugal, Puerto Rico, Qatar, Romania, Réunion, Saint Lucia, Saint Martin, Serbia, Spain, Sri Lanka, St. Maarten, Suriname, Sweden, Switzerland, Tanzania, Trinidad and Tobago, Turks and Caicos Islands, Türkiye (Turkey), U.S. Virgin Islands, United Arab Emirates, United Kingdom and United States

  • How much does it cost to rent a car from Ace for a week?

    On average a rental car from Ace costs $744 per week ($106 per day).

  • How much does it cost to rent a car from Ace long term for a month?

    On average a rental car from Ace costs $3,190 per month ($106 per day).