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Ace customer reviews

5.7
Fair3,183 verified ratings
Traveler rating:
Sort by:
A
2.0 Poor
The operator did not give me a car which I had paid to Kayak long in advance. Kayak had age requirement >25, the operator had age requirement <70. I was left without a car after a long, overnight, overseas flight!
C
2.0 Poor
They had hidden fees such as mandatory purchase of Liability insurance, even though I already had California liability insurance Very challenging to get out of lot, it was blocked with cars One other detail, the agent was wearing Google glasses, as if he was video recording customers
A
2.0 Poor
I was not allowed to pickup a vehicle as they said it couldn’t be driven out of state. This was never mentioned at time of reservation. We asked for a refund which I have yet to receive and will probably never receive. I would never ever recommend ACE even to an enemy. We had to make a sudden change for Enterprise and they were very helpful and Enterprise even gave us an upgrade. Avoid ACE if at all possible, they may have cheaper rates but the service is horrendous, and they still owe me a refund. Buyer beware read the fine print online always. We originally went through Kayak, which then connected to Expedia, and finally to ACE. ACE and Expedia both have said they can’t give me a refund for services they never provided. I feel robbed and this ruined an already somber trip for a memorial service for family. Thanks for taking our money for nothing you thieves. Never again! Worst rental experience ever, and I’ve even driven a rental years ago from a major chain that had dog hair and urine in the back hatch area. ACE Rental Car is hands down the new winner for number one worst rental experience ever. And I didn’t even touch keys for one of their vehicles because I never picked one up, we asked for our refund in person at time of pickup. Give me my money back you evil people! A good company would make this right. All I’ve gotten is the runaround and rejection emails blaming me or the other company either Expedia or ACE. You need to make your contracts more clear so people know the rental is only allowed to travel within the state rented. I can understand not driving out of the country, but sorry we mentioned we were going out of state, we could have lied and you would have likely tracked us by gps anyway and screwed us over even worse with some stupid hidden fee. Thank you so little for the added stress financially and mentally. I hope you go out of business! The people of Denver don’t need more crime! D O N O T R E N T F R O M A C E
A
10.0 Wonderful
Ace provides excellent customer service. I have rented from them many times. Just bring the right paperwork with you.
A
8.0 Very good
Good car great rate
R
10.0 Wonderful
Great service and quality
A
2.0 Poor
I got charged twice and Expedia said they’d refund it and I haven’t gotten a refund.
M
8.0 Very good
Good vehicle.
A
10.0 Wonderful
Super nice people!!!
D
2.0 Poor
I didn’t line anything about this company. I booked on kayak and when I got to the rental place they gave me so many problems. They even asked for a billed under my name simply because I am a local client. I walked away without a vehicle because it was simply impossible to fulfill all their requests. Will never try to book a rental with this company again

Ace car rental prices in the United States

These are the best prices for May 12 - 19.
Kia Rio car
Kia Rio
or similar Small
2
2
4-5
$14/day
Hyundai Accent car
Hyundai Accent
or similar Small
4
2
4-5
$16/day
Toyota Corolla car
Toyota Corolla
or similar Medium
5
3
2/4
$15/day
Volkswagen Jetta car
Volkswagen Jetta
or similar Medium
5
3
2/4
$17/day
Toyota Camry car
Toyota Camry
or similar Large
5
2
2/4
$19/day
Kia Sportage car
Kia Sportage
or similar SUV
2
2
4-5
$34/day
Toyota Sienna car
Toyota Sienna
or similar Van
5
5
4-5
$33/day
Hyundai Santa Fe car
Hyundai Santa Fe
or similar SUV
5
2
4-5
$38/day
Class Compact Van car
Class Compact Van
or similar Van
4
2
4-5
$60/day
BMW X1 car
BMW X1
or similar Luxury
5
5
2/4
$57/day
Ford Mustang Convertible car
Ford Mustang Convertible
or similar Convertible
5
5
2/4
$51/day
Ford F-150 car
Ford F-150
or similar Pickup truck
5
2
2/4
$43/day
Nissan Kicks car
Nissan Kicks
or similar SUV
4
2
4-5
$16/day
Class Special Car car
Class Special Car
or similar Category
5
5
2/4
$16/day
Hyundai Tucson car
Hyundai Tucson
or similar SUV
5
3
4-5
$18/day
Ford Escape car
Ford Escape
or similar SUV
5
3
4-5
$19/day
Jeep Wrangler car
Jeep Wrangler
or similar SUV
5
3
2/4
$52/day
Ford Transit Cargo car
Ford Transit Cargo
or similar Commercial
4
2
2/4
$78/day
Best rates found by KAYAK users in the past 48 hours.

Where can I find Ace car rentals?

Address

7855 North Frontage Road

Hours

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Phone

+1 407 588 0018

Good to know

Most popular city

Most popular car type

Average price

Good deal

New York
Medium
$51/day
$23/day

Top tips for renting a car from Ace

  • 25% of our users found rental cars from Ace for $42 or less
  • Book your rental car from Ace at least 10 weeks before your trip in order to get a below-average price.
  • Small rental cars from Ace are around 44% cheaper than other car types, on average.

FAQs about renting a car from Ace

  • How much does it cost to rent a car from Ace?

    On average a rental car from Ace costs $96 per day.

  • What is the most popular rental car from Ace?

  • How many car rental locations does Ace have?

    Ace has 469 rental locations worldwide. Take a look at our Ace rental location map to find the best rental cars near you.

  • Which countries does Ace have rental car locations in?

    Albania, Antigua And Barbuda, Argentina, Aruba, Australia, Barbados, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Curaçao, Cyprus, Czech Republic, Dominica, Dominican Republic, Finland, France, Georgia, Germany, Greece, Grenada, Guam, Guatemala, Guyana, Haiti, Honduras, Iceland, Indonesia, Israel, Italy, Jamaica, Jordan, Kenya, Kyrgyzstan, Latvia, Lebanon, Lithuania, Malta, Martinique, Mexico, Montenegro, Morocco, Mozambique, Netherlands, New Zealand, Nicaragua, Pakistan, Panama, Paraguay, Peru, Poland, Portugal, Puerto Rico, Qatar, Romania, Réunion, Saint Lucia, Saint Martin, Serbia, Spain, Sri Lanka, St. Maarten, Suriname, Sweden, Switzerland, Tanzania, Trinidad and Tobago, Turkey, Turks and Caicos Islands, U.S. Virgin Islands, United Arab Emirates, United Kingdom and United States

  • How much does it cost to rent a car from Ace for a week?

    On average a rental car from Ace costs $672 per week ($96 per day).

  • How much does it cost to rent a car from Ace long term for a month?

    On average a rental car from Ace costs $2,882 per month ($96 per day).