The location. The facility is beautiful and there was ample parking spaces available. The staff was friendly and helpful.
The first room I had there was a clogged drain in the bathroom which I had to discover while showering. The water was backing up and it was disgusting. I called and was immediately given another room. In the second room the comforter was torn.
Probably best Albany airport hotel. Solid 3.5 stars. A few harmless bugs and the a/c worked, not not too well. Otherwise pretty nice stay.
A/c issues, insects.
nice and helpful maid and pool personal.
Very comfortable bedsGreat pool
Staff was courteous and restaurant food was good.
Room was not kept up....shower faucet was leaking and room looked a little old.
Beautiful hotel. Will definitely stay there again. The pool was great and our room location was too.
Customer service was not good at all
Wanted double bed and got a king.
Clean facilty, friendly staff and very accommodating.
Shower area of the room seemed outdated and poorly put together. Large crack in the ceiling overhead while in the shower.
Convenience to airport and staff was very good
Airport shuttle did not start early enough for first flights out of airport
The lobby area was very nice. We had the indoor pool all to ourselves.
The room service trays were left outside for a LONG time. We would leave and after a few hours come back and the dirty trays were still outside room doors.
Hotel was immaculate, staff was professional, and location was central to all my needs.
MARRIOTT STAFF ALWAYS PLEASANT , THEY HAVE THE MOST COMFORTABLE MATTRESS ,
CALLED ROOM SERVICE TO GET THE SHOWER WORKING, FINALLY I GOT IT GOING BY KICKING THE ARM WITH MY FOOT, SHOWER MECHANISM WAS OLD , THEY CHARGE FOR 12.95 FOR INTERNET. I COMPLAINED SO THEY GAVE IT FREE, ROOM TEMPERATURE MAX 71, ?? WINDOWS VERY DIRTY
It was close to the airport and clean. The staff was very helpful and friendly
It was a beautiful old hotel, but needs much more care.
It was convenient to albany airport. I parked my car there for 5 days while away. Had a convenient shuttle.
Nice place, clean, comfortable and attractive overall.
Upon check-in, the lady on the desk simply handed me the e-keys and told me the room number and where the elevators were.... not a word about the amenities, or locations of any hotel services like workout facilities or pool, dining, etc. Not good!
The hotel location is great - very close to the airport. Be sure to check out the seafood restaurant next door - great food and service.
A little high priced for an average stay and be sure to be careful when driving with shuttle driver - my daughter in law said he smelled like liquor - fortunately we didn't have to ride the shuttle.
Nice clean rooms and good toiletries. The price was decent.
The cost of the internet and $17.50 for the buffet breakfast. the air-conditioner was noisy. The tub backed up and we had to get maintenance.
Staff was very friendly and helpful.
Furnishings are old; rooms need updating.
location lots of restaurants nearby
no complimentary internet! come on this is the 21st century!
My 4 yr old and I just wanted a night out of the house- beautiful, clean, the staff reminded me of the hospitality I recieve when im down south. Indoor and outdoor pool- restaurant beautiful open lobby and concierge . We will be returning again
giant whirlpool tub with two shower heads
noisy air conditioner and dingy carpets
The room was very dated. The rate for this venue was about twice the other venues. I expected an updated room. Although clean, the grout in bathroom was poorly maintained, small.
I was very pleased with the staff service and room service. Dinner and breakfast arrived quickly and were delicious.
All went well ! Staff from front desk to house keeping, just a pleasure to deal with . Suite was cozy and food great> Thanks for a great experience.
Have stayed at this hotel before and have never been treated as I was on 10/12/07.I represent a non profit, tax exempt org. who has held conferences at this hotel.Had the usual form which has always been accepted .I was told it would not be because the hotel had been ''audited''. After speaking with the manager at 5:30 p.m., I was told I would have to pay cash .A credit card or check was unaccetavble . For the first time career, I paid cash for a hotel room. Marriott, Albany neither I or my organization will return... unfriendly, officious manager. Pool filthy.!
Although I only stayed here one night, I would definitely come back. The room was quiet, the bed was very comfortable and the staff helpful. Nice exercise room as well.
Cozy and Diversity