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Very friendly, obliging and efficient staff; excellent range of breakfast choice; general standard of comfort. I'm not that keen on dance and live music, which was available; but that's a personal taste, and it didn't go on into the night.
Friendly personel, high value for the price, no problems with parking space Rooms need to have refurbishement, a bit noisy (sounds from watter pipes, room-to-room sound isolation)
Friendly helpful manager. Parking was good. Location good No hot breakfast, only cold buffet. No tea/coffee in the rooms
Good central position Noisy
Friendly staff. Clean room with character
Friendly atmosphere, very obliging staff, excellent breakfast. Central location for our tour.
The staff are very nice and extremely helpful. a very nice stay.
Lovely and clean. Friendly staff. Easy access to Nurburgring Need to get out to main town for supermarket.
Hotel parking space limited. Access to public parking a short walk away.
Position was excellent across pedestrian bridge into town centre. Has sanatorium facilities in the building for those who enjoy such things. Not really geared to passing trade. Car parking is sufficiently far to get soaked in the rain. Charges for internet are outrageous.
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Its a beautiful building and the spa is wonderful The rooms are small and out dated. More like a 2 star not a 5 star
Excellent location, nicest area of Bad Neuenahr Friendliness of the staff, very helpfull and knowledgable Breakfast buffet Warm pool, excellent for relaxation after a bike tour along the Ahr Definitely not a 5 star room and bathroom, outdated with obvious signs of wear, lack of basic amenities you would expect from a 5 star hotel Small and hot room
The staff was exceptionally friendly and spoke English fluently. The hotel went the extra mile with a welcome package of bottle of local wine, fresh fruits and muffin. The restaurant dinner buffet was superb. The spa seervices seemed disconnected from the hotel proper and it was difficult to find out information about them as well as about other related activities going on in the area.
The location of the hotel is great - near Bonn and Ahr wine area. Close connection to the Spa is convenient. We do appreciate the lovely breakfast of the hotel. We didn't remember to order specially non smoking room (hardly ever nowadays you will get the room / the whole floor smelling tobacco in this grade of hotel) and the smell was recognisable. The hotel is a bit pricey for staying overnight. For elderly persons the hotel would be a perfect match with a lot of arranged programme with the nice price.
Lovely town and surrounding area and helpfull staff geared up for the older clientele
Nice view on the hills Does not rent bicykles although it was mentioned on the website
Truly 3-star hotel, clean, comfortable, good-size rooms, very good breakfast. The hotel is situated right next to the road. It gets noisy in the room when the windows are open.
The manager was very helpful and accomodating, made some nice recommendation for the restaurant, as I don't speak german took my breakfast order for the next morning.
Saff was okè
Room was very small
Good clean simple hotel. Near a road that had occaisional late night traffic (speedig motorcycle). One waitress got the food orders wron twice.
Very friendly staff. Warm welcome. Restaurant also serves vegetarian food and is prepared to cook something special for veggies. Nice view over the region. Big parking lot.
easy parking, good breakfast, friendly staff, nice quit room, easy access to nature but also to highway
The location was such as to be able to walk into the town without any problem but not too close to any noisy distractions or busy areas. A great mix of Restaurants are within easy walking distance if you don't eat at the Hotel. The staff are excellently well presented and very helpful, the breakfast is good and leisure facilities are ready on site straight away.The secure undercover parking is also a very welcome asset.
Excellent quality of room.
friendley staff and fantastic food
Location was excellent and great variety for breakfast.
a pleasant and wonderful atmosphere. everything was fine.
All excellent. Staff all very friendly and did their very best to understand our requirements (in English) and do what they can. Bar Man very good and service excellent. Nice touches with the baby (wont spoil the surprises!!)
Very plush and comfortable Staff were disinterested to learn that one of my party (my brother-in-law) had recently died and wouldn't be joining us. Their response: "You can't have a refund"! Also, we found it impossible to reserve a table for our evening meal. We tried for three nights and couldn't succeed.
Good welcome; comfortable and very clean room. Staff very helpful. Breakfast good. Airco quiet. Wonderful location and views. Hotel follows the landscape and is unobtrusive and well thought-out (even though you have to get used to the layout).
The hospitality was 1st class
It was exacly what I expected from a traditional German B+B/small hotel therefore no supprises
Very quiet location in a small town, about 10 km of the main road. Good, spacious rooms with a large bathroom and free wifi. Breakfast was basic but ok. Considering the location and size of the rooms good value for money.
no possible to work by internet. No telephone signal.
Silence. Clean. Nice staff. Staff is not so comfortable with english language. Parking sometimes full. In general nice accomodation. I recomand it.
Very friendly and helpful staff. Our room was big, comfortable and bright and had an excellent shower. It also had a balcony area which was really nice and a well priced mini bar. Breakfast was standard European continental and was really good. We also ate an excellent lunch in the hotel. The overall experience could have been improved if tea/coffee making facilities had been provided in the room.
family friendly atmosphere in an excellent location. staff was very nice and easy to deal with and very good restaurant on site. hotel was dated, although very clean. breakfast was basic.
Location and plenty of parking. Comfortable room with nice view. Restaurant was adequate. Coach parties making much noise in the restaurant, so ate on the terrace where all the smokers came ! No emergency evacuation plan on bedroom door.
situation in village plumbing not functioning correctly even after promises
Fast, efficient and nice welcome upon check in and out. Breakfast good and fast service. Good clean room. Very helpful service and nice polite staff. Information provided on local area. Special requirements mentioned on reservation, all met. Good off road parking.
very friendly staff, excellent food, super location no
Ahr Valley, local food The location too close to the traffic, may be loud at nights
We loved the position of the hotel and the view from our room. We wish there was information leaflets about your hotel facilities available in English. We came to attend the GregoR Lersch floristry demonstration and chose your hotel because your website had booking details in English but there was no information available in English at your hotel. I know that other florists from England would be encouraged to stay at your hotel if more English information was available. A lot of English florists attend the Gregor Lersch event each year.
Friendly staff. However, the room had no minibar Yes. My room had no minibar- No good
Great friendly staff. Lovely pool and grounds. Good food. Excellent value for money. Family run feeling. Yummy breakfast with lots of choice. Pretty views, rooms were comfortable and had extra touches like slippers and fluffy bathrobes, bowl of fresh fruit, etc No.
Every one of hotel people is wonderful. I felt they looked pleased to serve us a nice service. Nice people, their fine foods & wine without exaggeration and spa reluxed and comforted me very much. nothing!
Location near the center of town. Staff did have some knowledge of English, although the patrons are almost all Germans. No.
friendly staff, good kitchen, good breakfast a little difficult parking
it is a very friendly, family-owned, old world hotel within a short walk of the center of the town. excellent restaurants nearby.
Not speaking German, I found the hotel owners and staff considerate, patient, and somewhat conversant in English, giving me little difficulty in my associations with them. My room was lovely with a stunning view of the town and the grape-vined covered hillsides. Services were exceptional for the price and superior to those comparable to hotels I have frequented in other countries. As I needed to leave very early on my last day, the hotel owner, just beginning her day, stopped what she was doing and provided a light breakfast for me. That was much appreciated. The only shortfall for me personally was the lack of complimentary wifi. I was unable to use my phone for the internet because their wifi service was only by subscription. (They did let me send an email on their office computer - that was nice). But as far as my further ability to communicate by phone or internet, they said I would have to subscribe to TMobile. Even if I had wanted to do that, I couldn't access the Internet to do so! I would suggest that complimentary wifi be part of the services provided to guests. It's become a standard in the modern world and business travelers expect it. As everything else was impeccably presented, this was acutely lacking and frustrating.
The friendliness of the staff, the clean swimming pool, the breakfast buffet the average age of the guests was a bit high
Smiling faces of the hotel owners and the staff. very good dinner. Probably a little bit bigger room and looking to the river.
all round good experience parking was near by but this was known in advance
Restaurant, the food was excellent! also a good breakfast buffet. Staff very helpfull
Quite, friendly, comfortable, central to our travels Parking
excellent service , good quality for the money no
Location from the Hotel ist fine nearby City and The Room very Quiet.
A truly lovely, characterful hotel, if maybe slightly upmarket for a rucksack carrying traveller. The room was lovely with a balcony above the river (ahhh bliss). Great facilities (sauna etc). Not all reception staff spoke English, which in the hotel trade isn't great. Otherwise fine.
Landscape, swimming pool and sauna, the service. the hotel was really beautiful Not many things to do outside.
Exellent service and staff We were staying at the Hotel for the 24 hour Nurburgring race. The hotel did not have the dfs television Channel so we could follow the race at the time at the hotel. a lounge in the bar with a television would be a great thing for this!
We liked very much the peace and calmness in and around the hotel We did like the vieuw on the river Ahr no
Beautiful location and great views from room and terrace of vineyards. Lovely restaurant. Nice staff. This was our second visit to hotel. Both bars were manned by one man on a Saturday which left us waiting more than 10 minutes for our wine order which we eventuallygave up on. When we went to restaurant in evening we found out reason, there was a wedding party there and all other staff from hotel were servicing the restaurant. Also would be helpful for an English menu ( only German avaialable) if they are truly trying to encourage foreign tourists. For price, breakfast should be included.
Nothing negative to say about the hotel, and location was awesome.
The hotel was beautifully situated along the Ahr River in the Ahr Valley, surrounded by vineyards. There was easy access to the Rotweinwanderweg - and just an hour from where we live in Dusseldorf! The breakfast buffet was decidedly unimpressive - especially for a 4-star hotel. Croissants were stale, and they made hot chocolate with water instead of milk.
Great restaurant and great location in the middle of the German vineyards. Friendly staff.
The very friendly staff and excellent location of hotel The breakfast was to expensive
Location of the hotel is great. There is plenty of room for everyone. Bar is very cosy. Egg waiter only there on the weekends although you could still ask for eggs cooked any way you wished.
Restaurant very good with excellent service. Room was rather small with a poor layout. It was however clean and comfortable
Friendly staff. Very comforable beds. Room was a little on the small side and traffic was only a matter of a few feet from the window.
peace & quiet no information in English & limited breakfast range
There were only 2 twin rooms, the other 2 were doubles, and people had to share beds - not good
Friendly, helpfull,and Clean
Room 12...excellent..spacious, big bathroom..not on the main road
closeness to the station, its simplicity, its a small cozy hotel can't remember anything now
The hotel is facing the Train Station.
The hotel staff was very friendly. Nothing
frthe location is very good,the hotel is very clean and the staff is very friendly no
Hotel was clean and charmingly decorated. Bathroom was large and included a whirlpool bath as well as a shower, and heated floors! The bathroom in the room was down a steep spiral staircase, which was hard on our senior knees, and middle of the night trips to the toilet.
Extremely Clean Hotel, Friendly staff, great breakfast, good location for those arriving by train.
I found the hotel to be clean and tidy and the staff were polite and friendly. There was nothing to dislike about the whole experience
Small hotel in the middle of Ahr River wine area.
A breakfast with all you may want. No elevator in a tree floors building, stairs at the entrance, not wheelchair friendly, and a very very hard mattress, and the room was not soundproof from the inside, voices in the hall at two o clock in the night, and doors slamming.