Guest reviews
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
8.5 "Great service."8.8 "88% found the
staff to be very friendly ." 8.8 "88% wereimpressed by the valet service ." 7.7 "77% thought theservice was very professional ." 7.2 "72% werehappy with the room service ." -
8.3 "Location is great."9.7 "97%
liked the proximity to sightseeing ." 9.7 "97%liked the proximity to shopping ." 9.7 "97% thoughtparking was inexpensive ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "Business sites within easy reach , said 100%." 8.0 "City centre within easy reach , said 80%." -
6.2 "Internet is average."
-
5.8 "Average cleanliness."5.6 "Only 56% said
rooms were clean enough ." 6.3 "63% thought thecleanliness of the hotel was average ." -
5.5 "Breakfast is mediocre."
-
5.5 "Rooms are ok."6.0 "
Beds were acceptable for 60%." 5.6 "Only 56% saidrooms were clean enough ." 5.0 "50% said theview was so-so ." -
3.5 "Vibe wasn't good."2.6 "74%
criticized the unstylish hotel ." 4.8 "For 52%, thelobby entrance was sub-standard ." 4.6 "54%didn't like the unstylish hotel ."
Overall Rating
-
8.6 "Great service."8.9 "89% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." 8.9 "89% wereimpressed by the valet service ." -
8.3 "Location is great."9.7 "97%
liked the proximity to sightseeing ." 9.7 "97% thoughtparking was inexpensive ." 9.7 "97%liked the proximity to shopping ." -
5.9 "Average cleanliness."5.6 "Only 56% said
rooms were clean enough ." 6.4 "64% thought thecleanliness of the hotel was average ." -
5.5 "Breakfast is mediocre."
-
5.5 "Rooms are ok."5.6 "Only 56% said
rooms were clean enough ." 6.1 "Beds were acceptable for 61%." -
4.7 "Bad amenities."4.7 "53% thought the
building wasn't nice ." 4.3 "For 57%, thelobby entrance was sub-standard ." -
3.6 "Vibe wasn't good."4.3 "For 57%, the
lobby entrance was sub-standard ."
Overall Rating
-
8.4 "Great service."8.7 "87% found the
staff to be very friendly ." 7.2 "72% said thereception staff was great ." 9.0 "90% wereimpressed by the valet service ." 7.8 "78% thought theservice was very professional ." 7.3 "73% werehappy with the room service ." -
8.0 "Location is great."9.7 "97%
liked the proximity to sightseeing ." 9.7 "97%liked the proximity to shopping ." 9.6 "96% thoughtparking was inexpensive ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
5.9 "Internet is average."
-
5.8 "Average comfort."5.9 "
Beds were acceptable for 59%." -
5.6 "Breakfast is mediocre."
-
5.5 "Average cleanliness."5.0 "Only 50% said
rooms were clean enough ." 6.7 "67% thought thecleanliness of the hotel was average ." -
5.5 "Rooms are ok."5.9 "
Beds were acceptable for 59%." 5.0 "Only 50% saidrooms were clean enough ." 5.2 "52% thought theminibar was ok ." -
4.0 "Vibe wasn't good."3.0 "70%
criticized the unstylish hotel ."
Overall Rating
-
8.4 "Great service."9.0 "90% found the
staff to be very friendly ." -
8.1 "Location is great."9.8 "98%
liked the proximity to sightseeing ." -
7.8 "High value."
-
6.5 "Average comfort."
-
5.9 "Rooms are ok."
Overall Rating
-
8.5 "Great service."8.9 "89% found the
staff to be very friendly ." -
8.1 "Location is great."9.5 "95%
liked the proximity to sightseeing ." -
8.0 "Good value."
-
5.7 "Average cleanliness."
-
5.5 "Rooms are ok."6.1 "
Beds were acceptable for 61%." -
3.5 "Vibe wasn't good."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
9.7review from
This is my second time staying at the Portifino Inn and Suites and both times I have had a wonderful experience. The staff are some of the friendliest in town and they were incredibly accommodating even though my husband and I landed in L.A. at 9:00 and were there to check in very early in the morning. I will definitely stay there again!
-
3.4review from
The rooms were laid out nicely with the king bed in one room and the bunk beds and couch in the other. The beds were horribly uncomfortable and ancient. The walls are thin and we listened to our upstairs neighbors walk around until the wee hours. On top of that, our credit card was charged by the hotel after we paid in full through Kayak. When we spoke to the manager to adjust it, he told us multiple times 'we weren't supposed to see that bill' (since it was significantly lower than what we paid!) On top of that, he asked us to pay a resort fee, which was clearly laid out in the bill that he sent to Kayak. Very frustrating end to our stay, and we will not be going back.
-
5.4review from
Hotel staff was very rude, there was no place to park had to park next door for 25 a night. I would never stay at this place again
-
10.0review from
The staff was wonderful
-
8.0review from
Beds were comfortable, we both slept well A high resort fee. Listed as $10 on some paperwork, charged $15 a night at checkout. Pool area was all concrete, jammed in between 2 buildings, hardly "resort like" No free shuttle to Disneyland Not enough parking, forced to use Valet Parking
-
9.1review from
Short walk to convention center and the Hilton conference rooms. Hotel is well maintained. Parking is free, but limited spaces on site. Valet is provided free for parking your car next door at Sheraton. Small, but nice workout room. Executive king suites lack business desk to work at. Found rooms to be quite and very clean.
-
6.8review from
This hotel is really close to Disneyland Resort. Easily walkable, but also right next to one of their parking lots if you want to have your car with you. Air conditioning was not working so it was really warm in our room. Slept with the balcony door open to get some circulation. worked out alright, save for the street noise. Bring earplugs.
-
10.0review from
I loved how clean, comfortable and quiet the hotel was. It is walking distance from Disneyland. I stayed here a couple of nights with my mom and 2 yo daughter and we were very satisfied with our room.
-
8.0review from
From checking in to checking out the staff was super nice and helpful. Thank you especially to Sandy. She had such an amazingly beautiful spirit about her.
-
6.0review from
Our a/c didn't really work and the fridge didn't get very cold. It was just OK. Price was OK but still had to pay a $12/day resort fee I was unaware of until I arrived.
-
8.0review from
Proximity to Disneyland, and it's a good deal for the rate. Nothing bad to say. Pool was somewhat small, but we didn't really use it since we were at Disbeyland so much.
-
6.0review from
The lobby smelled nice. Ok beds. Easy walk to disney. Air conditioning rumbled like an old washing machine trying to escape. Unfinished hole repairs in the walls. Room had a dirty feel to it.
-
7.4review from
I loved the location of this hotel. It is a 10 minute walk to Disneyland. Rooms were decent sizes. We checked in late and there was no parking so we had to valet our car. The valet was rude and very short with us. I had to be the first one to say hello. He gave me a ticket and went away with my car. Was very rude. Not sure if it is through a different company but this gentleman was sour.
-
8.2review from
Short walk to Disneyland. Less than $100 per night through Kayak.com. Friendly staff. Room was clean and had a large window and balcony overlooking the parking lot. Thin walls/door & limited parking. Arrive early to self park, or use the complementary valet, then walk or take the Anaheim bus to Disneyland. Regardless, the pros outweigh the cons at Portofino.
-
9.7review from
Great deal through Kayak! Hotel was 3/5 but prime location! CVS is the next building over, walking distance to disney parking, staff was very friendly, beds are comfortable, and nice balcony for quiet time! Hotel quality is important to me, even though you really only sleep and shower in it! But it makes the vacation if you ask me and I have no complaints about this hotel! Annual passholder for Disneyland so we go all the time and stay in various locations, this was one of my top stays! Thank you Kayak.com Well tiny complaint was this buzzing noise in our room 1229, it did bug me a little but not enough to mention it to staff i got used to it after the first night. Oh parking was a disaster but valet parking staff was great!
-
9.1review from
The rate was great and the room was very nice The toilet backed up so we couldn't flush until someone came in the morning because nobody was on duty at night
-
5.4review from
Loved the bed so comfy My room 1303 was run down no microwave . The restroom door would not shut.
-
4.8review from
The location was good and the staff was nice but the property was not what we expected. The description of the rooms was that they were recently updated but that is not true. The bathroom was awful and moldy. There was no ventilation so the wallpaper in the bathroom was wet and nasty. The heating/cooling did not work properly so we were either cold or sweating. The carpeting was very dirty and overall the rooms not well maintained.
-
6.3review from
The bunk beds for the kids are unique and fun. The pool is tiny, not that clean, chairs are in poor condition and they are always out of towels. For a family hotel, the pool is highly unsatisfactory.
-
7.6review from
The facility was clean and an affordable price for its distance to Disneyland. The website states it's two blocks from Disneyland , we had to drive unless we were up to a 30 min + walk.
-
9.7review from
This is my second time staying at the Portifino Inn and Suites and both times I have had a wonderful experience. The staff are some of the friendliest in town and they were incredibly accommodating even though my husband and I landed in L.A. at 9:00 and were there to check in very early in the morning. I will definitely stay there again!
-
10.0review from
The staff was wonderful
-
8.0review from
Beds were comfortable, we both slept well A high resort fee. Listed as $10 on some paperwork, charged $15 a night at checkout. Pool area was all concrete, jammed in between 2 buildings, hardly "resort like" No free shuttle to Disneyland Not enough parking, forced to use Valet Parking
-
9.1review from
Short walk to convention center and the Hilton conference rooms. Hotel is well maintained. Parking is free, but limited spaces on site. Valet is provided free for parking your car next door at Sheraton. Small, but nice workout room. Executive king suites lack business desk to work at. Found rooms to be quite and very clean.
-
10.0review from
I loved how clean, comfortable and quiet the hotel was. It is walking distance from Disneyland. I stayed here a couple of nights with my mom and 2 yo daughter and we were very satisfied with our room.
-
8.0review from
From checking in to checking out the staff was super nice and helpful. Thank you especially to Sandy. She had such an amazingly beautiful spirit about her.
-
8.0review from
Proximity to Disneyland, and it's a good deal for the rate. Nothing bad to say. Pool was somewhat small, but we didn't really use it since we were at Disbeyland so much.
-
8.2review from
Short walk to Disneyland. Less than $100 per night through Kayak.com. Friendly staff. Room was clean and had a large window and balcony overlooking the parking lot. Thin walls/door & limited parking. Arrive early to self park, or use the complementary valet, then walk or take the Anaheim bus to Disneyland. Regardless, the pros outweigh the cons at Portofino.
-
9.7review from
Great deal through Kayak! Hotel was 3/5 but prime location! CVS is the next building over, walking distance to disney parking, staff was very friendly, beds are comfortable, and nice balcony for quiet time! Hotel quality is important to me, even though you really only sleep and shower in it! But it makes the vacation if you ask me and I have no complaints about this hotel! Annual passholder for Disneyland so we go all the time and stay in various locations, this was one of my top stays! Thank you Kayak.com Well tiny complaint was this buzzing noise in our room 1229, it did bug me a little but not enough to mention it to staff i got used to it after the first night. Oh parking was a disaster but valet parking staff was great!
-
9.1review from
The rate was great and the room was very nice The toilet backed up so we couldn't flush until someone came in the morning because nobody was on duty at night
-
6.8review from
This hotel is really close to Disneyland Resort. Easily walkable, but also right next to one of their parking lots if you want to have your car with you. Air conditioning was not working so it was really warm in our room. Slept with the balcony door open to get some circulation. worked out alright, save for the street noise. Bring earplugs.
-
7.4review from
I loved the location of this hotel. It is a 10 minute walk to Disneyland. Rooms were decent sizes. We checked in late and there was no parking so we had to valet our car. The valet was rude and very short with us. I had to be the first one to say hello. He gave me a ticket and went away with my car. Was very rude. Not sure if it is through a different company but this gentleman was sour.
-
7.6review from
The facility was clean and an affordable price for its distance to Disneyland. The website states it's two blocks from Disneyland , we had to drive unless we were up to a 30 min + walk.
-
3.4review from
The rooms were laid out nicely with the king bed in one room and the bunk beds and couch in the other. The beds were horribly uncomfortable and ancient. The walls are thin and we listened to our upstairs neighbors walk around until the wee hours. On top of that, our credit card was charged by the hotel after we paid in full through Kayak. When we spoke to the manager to adjust it, he told us multiple times 'we weren't supposed to see that bill' (since it was significantly lower than what we paid!) On top of that, he asked us to pay a resort fee, which was clearly laid out in the bill that he sent to Kayak. Very frustrating end to our stay, and we will not be going back.
-
5.4review from
Hotel staff was very rude, there was no place to park had to park next door for 25 a night. I would never stay at this place again
-
6.0review from
Our a/c didn't really work and the fridge didn't get very cold. It was just OK. Price was OK but still had to pay a $12/day resort fee I was unaware of until I arrived.
-
6.0review from
The lobby smelled nice. Ok beds. Easy walk to disney. Air conditioning rumbled like an old washing machine trying to escape. Unfinished hole repairs in the walls. Room had a dirty feel to it.
-
5.4review from
Loved the bed so comfy My room 1303 was run down no microwave . The restroom door would not shut.
-
4.8review from
The location was good and the staff was nice but the property was not what we expected. The description of the rooms was that they were recently updated but that is not true. The bathroom was awful and moldy. There was no ventilation so the wallpaper in the bathroom was wet and nasty. The heating/cooling did not work properly so we were either cold or sweating. The carpeting was very dirty and overall the rooms not well maintained.
-
6.3review from
The bunk beds for the kids are unique and fun. The pool is tiny, not that clean, chairs are in poor condition and they are always out of towels. For a family hotel, the pool is highly unsatisfactory.
