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The room was comfortable and clean. The staff was helpfule. The lobby had enough space. Small shop.
Breakfast The smell from the sink in the bathroom.
The hotel serves good breakfast. The rooms are large and clean enough.Though the hotel is situated on the outskirts of Antwerpen it is rather easy to get to the centre of the city. Just a 5-minute walk and 5 minutes by tram and you are near the Central Station. I didn't like the cheating price policy of the hotel and I would never recommend it to anybody. I booked 2 rooms, each of them was 333 euro according to booking.com confirmation. So I was very much surprised on seeing the bill comprising 888 euro. The reception did not even appologise. Just printed a new right bill which was paid. On coming home I realized that they have withdrawn 884 euro from my account on the date of our arrival. The sum of 216 euro disappeared. A friend of mine paid the room cash on arrival. The hotel asked for a 60 euro deposit that should have been given back on departure. It wasn't due to some mistake of the receptionist. These constant money problems practically spoilt the most favourable impressions of the city.
Having a nicebed in A'pen Breakfast, to crowdy at one moment
The room was very clean and cosy. The hotel has a very central location.
more than adaquate, look forward to future stays.
coffee not served at table during breakfast old documentation of the city of Antwerp 1994 !!!! (in room)
roomservice, parking, breakfastbuffet matras of the bed
Location was not too far from the city center. Better deal than other 4 star hotels (offered on line) with breakfast The beds were comfortable and firm enough. I am very disappointed!. We were expecting a 4 star hotel but this is barley a 3 star hotel. 1) The smell or cigarette was all over our room and the staff were not very helpful !!! I went to the front desk and complained , the gentleman behind front desk was trying to help and maybe switch the room , but for some reason he is asking the lady (Emma) and she said there is nothing available and her solution was spraying the room to get rid of the smell of smoke!!!! Either they sprayed the room or not even didn't bother!!! since the smell existed until we checked out. We could not keep the door /window open at night since our room was facing the HWY and the noise was disturbing us. 2) We arrived at 9:25am for breakfast and the four trays of the warm food were gone!!! There was no staff in the restaurant and I told the front desk to send someone to the area. The fruits and other food items were also not fresh and not good quality. We were planning to stay a few more nights upon arrival but with our disappointment we decided to stay only one night. If Scandic wants to survive in Antwerp they must do something about this low quality service.
The breakfast buffet is fantastic.
The location staff are unprofessional, breakfast is bad specially the egg and sausage choice. Rooms are dirty. Electric plug was broken and we complained three times but nothing was done.
Rooms were quite big with air con. Bathroom facilities were good. It was difficult to find the entrance. The hotel was desetede not many people there. There were only three people in the bar and that was my family. Therer were no tea making facilities which you would expect from a 4* hotel. I would not recommend this hotel to anyone especially not those with family.
Spacious room No lunch/diner possible + it wasn't possible to have breakfast in the room
The proximity to the main ring road, as we were travelling through.
Bathroom was excellent Guy on reception on Saturday 24th July at around 4pm was very miserable and uncomfortable to be around. We felt that we were bothering him to much when asking for drinks at the bar so we left for another place. Also, the airconditioning kept on cutting out and the room was far too hot to sleep in. At one point the whole power cut and the receptionist had to flick a switch outside for the room electric to come on again. This was not god as I had to drive to London the next morning very tired.
quiet pleasant environment shower was difficult to use as temperature was not constant
Very nice Hotel, comfortable rooms. Trivial as it may be, but the rooms did not have any clocks in them!
Close to the Antwerp airport no mini bar - shower alterning with very cold water and very warm water
No restaurant on arrival. Walked miles to find an alternative
comfortable, luxury rooms no
Room size was excellent. TV good for BBC Air conditioning poor and noisy
Reasonably easy to find from Central Station Poor amenities, no Coffee Tea making facilities, toilet constantly running and wasting water, floor wet. Room not as clean or as well maintained as expected. Concerned at paying via internet and then being asked to pay again on checkout, explanation being internet payment only a guarantee? will be checking accounts to ensure only one payment!!!! Concrned at hallway lights not functioning difficult to find room in dark and dangers associated with poor lighting!
The staff were freindly and it was only a 5 minute walk into the town centre. Extra costs. 6 euros an hour for Internet, in my opinion is very excessive.
Little bit too far from city centre, and the kitchen facility was very poor. They did not have any cooking utensils apart from pans (not even a knife!), which made it very difficult to cook anything really.
the room was very good the breakfast and quick service was really good we liked the idea of having a seperate suite and was able to come and go as we pleased and the suite was fantastic. the only thing i could complain about was it was hard to explain things in english i think if you spoke flemish, dutch or german you would be beter off.
Spacious suite; comfortable bed; good breakfast Cranky & temperamental elevators; light not working in one of the elevators; our beds weren't made 2 days running - although we received a gracious apology.
The apartment rooms are great, plenty of space, adequate cooking and relaxing area. The double bed was 2 single beds pushed together.
Well equipped room, kitchen with all necessary appliances. Good location in the city. Poor noise insulation, we could hear the water being flushed all the time from higher level apartments. Expensive parking (13euros/day) while it costs 3,50 in front of the building.
The room was on two levels which was nice
Availability of bicycles for rent, low noise toilet at entrance, separated from bathroom
Television did not work properly (problem with aerial connection). Dead (squashed) mosquitos littered the ceiling near the window.
Price and location
In 5 nights I couln't find any positive point for this hotel!! Simply no recommended!!! Breakfast: 17 euro (too much for what they offer) , Internet: don't use it!! 12 Euro per day, but it's a shared computer with other clients, so if you pay fr the tickets, anybodyelse can use at your expenseve, also they close at 11pm. cleaners: at 6.00 am were in my windows cleaning without care about the client and doing bad rumor. worste hotel in antwerp!!!
Nothing. 1. aircondition - it was not made clear to us that aircond only works if outdoor temperature rises above x degree. and my third night got really hot, however, aircond still did not function (talked to reception and was told again outside temparature has not reached the level though the aircond at the reception area worked!) and we were forced to open the window. the hotel didn't have the decency to put on a mosquito net, my wife n i ended up with mosquito bites all over and it was extremely hot for us. 2. since it's a suite hotel, it came with kitchen and plates. we decided to dine in one night and since there was not dish washer for us, we could only leave the plates as they were. the cleaner did not wash the plates for us and left them in the sink for 2 nights until we checked out! 3. Customer service - employees were not helpful at all. 4. Hotel star rating - I really question the star rating for this hotel. it's definitely no where near a 4. 5. Location - yes, it is quite near to central station, but the location is quite crappy and scary
breakfast was nice, location is convenient (we were travelling by car), the hotel used to be 4* so it is very upscale 3* hotel. nothing
rooms are confortable especially for long stays. the location is not a walking distance to the centrum. if you take the metro, you'll be there only in 5 minutes.
Kitchenet in the room, supermarket in front of the hotel, near to the railway station and down-town.
Brilliant. There was a lot of room space, breakfast was just great, staff was very approachable. I've only made 2 suggestions: 1. they should buy universal adaptors - something crucial for English customers who cannot part with their laptops. and 2 - install and emergency telephone in the bedroom's bathroom. Lastly, and unsolvable problem is the location - it is too far from the historical centre, although quite close to the central station / zoo and the Diamond's district.
Limited breakfast options
The staff, the breakfast
The car parking It could do with a good clean