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Location is great Pool was closed. Out of my control
Interior Explanation of why, if you leave your card misplaced, you need a replacement ASAP for person staying behind in room.
The rooms clean
The rooms were built for the modern times. Convenient outlets, TV connections, and WIFI. The rooms are very clean and well maintained. The hotel is trying to chance the reception experience by placing the staff closer to the customer. Basically they stand next to you and the computer is integrated into a low counter. The reception area and staff are hard to recognize sometimes.
Very clean Not very accommodating, staff not helpful with lodging and food issues.
had a great experience and the room was nice and clean
Free coffee Untrained staff ruined my whole trip. I would never go back to this facility or any other Hyatt location if it could be avoided.
Horrible customer service, will never Use again. So rude. Customer service. Attitude and overall demeanor
The area was convient for our appointment. The bed was old and hard, maybe it was that specific room.
Heated pool and spa Hot and cold breakfast options Friendly staff Clean Beds are hard
Clean No Hot water - beds saggy
I loved how clean everything was. The staff was very friendly and you could tell they enjoy their job
All and all it was a great stay. Friendly staff, clean rooms and great selection of breakfast.
Nothing Sheets were not changed between guests. The GM Jamy Belcher says they only change them when they're dirty. Gross. Skip this place.
Very professional and courteous staff.
The staff were nice and the cookies we got when we came in were nice We reserved a king bed as this was where we were staying before and the night of our wedding but were told there were no kings so we got 2 queens which really dampened the mood. Didn't get at all what we expected and wasn't at all worth the money.
Overall run down feel...old-dirty-outdated
They were doing roofing work on Saturday so you couldn't sleep in or rest in your own room from 8-11 am. The staff should have advised their customers if this as they were checking in!!
Quick check in Host was unfriendly and showed they only cared about the money. Once booked you cannot change no matter what the reason
The location was where I wanted to be Air conditioning was very loud, no cold water at all. Toilet ran off and on all night.
It's a beautifully renovated hotel, great fitness room, good breakfast When we arrived it was not pet friendly as we thought, but were able to talk them into pets with a $100 cleaning fee for one night. Fitness room is great but technically is not open until 9 a.m. Breakfast closes at 9 - makes no sense.
We liked the walkout deck in the back of the room The staff was not as good as other staff's that we have had at previous hotels Televisions are not up to other hotels quality
Well maintained, clean, friendly staff. The front desk, greeted us warmly at 3 am after our flight delay kept us up all night. Took good care of us. Picked because it was the best price and best rated within 40 freeway minutes of the airport. No
The hostess in the breakfast room was great and very helpful. no
The size of the room was nice The staff where extremely rude. They asked how many where in our party and I said 5 the womans reaction was reprehensible. She charged me an extra $10 for having an 8 year old with us. We were at the hotel maybe 8 hours. Staff was rude every interaction.
The staff were extremely helpful, and the room was in fine condition.
Full Breakfast was nice. Room nice and clean.
The pool The room was small and not well maintained. The owner was greedy. I had to pay an extra 20 for qweens instead of king, breakfast was sub standard, room was old and smelled bad, beds were uncomfortable. I paid more than usual for an inconvenient area.