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the room and the location Poor breakfast service as slow at refilling food and beverages and rude when advised of everything running out. This was a particularly busy weekend which could be why.
Room releatively clean Bad lighting and unfresh smell
Staff were helpfull and freindly Cleanliness of the rooms were very very bad. The rooms and the beds had very bad smell.
Good location fronting the beach, easy access, very central
Localization I arrived at 23h00 and there was no room service/bar open.
Parking, absence of noise By far the most expensive hotel out of three on this trip to Italy and by far the least value for money from these three
Big and comfortable rooms. Sea view. Central location. Classic style.
We were able to purchase a bottle of wine at the pool bar and take it to our room. The sound of the sea was great when we were getting ready to sleep. The room was very large and well decorated
Excellent location.This hotel is 4 star rated which I don't think so by irish standards , Friendly staff. Free wifi which was great. It is too expensive .135 euros per night We did not have a sea view the bathroom was small and there was very little space around sink and no shelves for cosmetics .Breakfast was only fair although the cold eggs were nice
Room was spacious Unfriendly staff, bathroom needed an upgrade, room service not available because the restaurant/kitchen staff were too busy with private functions.
The air condition system was broken. Huge implications for comfort and sleep
Rooms were like small suites with a private parking space.The attached restaurant "La Bucca" was excellent. The advertised swimming pool was under reconstruction when we were there.
The room was large and comfortable with a small porch to sit on which was nice. The bathroom was very small and cramped. Maybe the room could be a bit smaller to enlarge the bathroom.
The restaurant is excellent - but seems to be independent from the hotel. The heating is controlled from reception, which means that the room was often cold.
clean quiet comfortable
It was a pleasant time to be there.
easy car parking, family friend
Regular hotel with regular services
superb restaurant next door, clean & nice rooms, easy parking near the room door, easy-to-find location breakfast is not included and costs 5 euro perperson - though, very poor.
view at the see from restaurant and our room was wonderfull. the bathroom was amazing. i loved it! building outside-reconstruction at the moment. i don t like the swimming pool near the restaurant. but i am satisfied, i appreciate english speaking stuff.
location, quiet place and yet not far from city centre service at the beach with special car, esp. cleaning the beach when hotel guests are already there trying to relax
Beautiful seaview on standard room. Large room. Large pool. Not a seaside hotel. No beach. Poor quality dinner restaurant. Poor parking accomodation. Building just fairly maintained.
swimming pool- the big one Towels not clean, room with damp and therefore smelling damp everywhere. Reception staff unfriendly, no simple smile (they have no idea about tourism business). Breakfast poor. No help for the heavy luggage. Very expensive if you decide to eat in the restaurant. Beach access is expensive as well (20 Euros), if you walk for 5 minutes you can go for a free beach! Overall the hotel is not worth 4 stars, maybe a 3. I think, they are just using the swimming pool - which is the only good thing- and their panoramic view for marketing. Would never go there again.
The location, the views, the spaciuos rooms, personell... The building is pretty old, and it's visible, the on-going construction around the Hotel doesn't help if you want to relax in-door...
The position of this hotel is wonderful. The room (superior) I got was the biggest I ever had. The hotel needs to be restructured especially in the external parts. Even if it is not far from the sea and the center, it's dangerous the road if done by foot.
Friendly staff. Very helpful It was very run down and in need of update - not 4 star expectation.
The pools were good . It was not a 4 star standard. I hated the artifical flowers every where
The incredible view of the sea, the relaxing atmosphere and the swimming pools
The room decor and the views were exceptional. The whole hotel was very comfortable and the inhouse faciclities were good. Could have been a little closer to facilities, but worth the inconvenience.
Location across from the sea.
Staff were very welcoming. Room/bathroom very good. Sea view, but obviously noisy with constant traffic which didn't bother us. Breakfast was really bad- machine coffee and orange juice which was awful. Didn't try the cheap looking ham or cheese. This is a country of great food (well in some places) so go to coffee bar next door which is fast with great coffee and cakes. Evening drink there is good too.
close to beach a bit noisy..but hey you're in Italy..
An old hotel charm with necessary modern conveniences. Secure included parking.
we were here before, to visit genoa boat show via a very convenient boat / ferry connection this was the reason for choosing this location getting there by car is very difficult due to heavy rainfall we took 3h from genoa boat show to get to the hotel
Convenient for purpose of trip Food at linked restaurant was terrible. Breakfast very limited
quite run hotel Work is being done on external decoration on front elevation and itheir is minimum noise. It is an old building and work has to be done sometime, will look nice when finnished.
Good Breakfast, two bathrooms in room, large windows, big room, free gated parking Some Train noise, Renovation construction on the front of the building
The name was not marked clearly outside so I could not identify it!
The two different rooms we were in were large and clean. Bathroom lay-out a bit awkward. You had to circumnavigate the bidet to get at the toilet. Staff was friendly and helpful. The hotel is in a very noisy position, situated on a busy through road and despite double glazed windows traffic sounds could be heard all through the night. The bar opposite the hotel played loud music until midnight. We changed rooms from the seafront side to the back and that was better although there you hear the trains early in the morning.
The general ambiance of an old fashioned hotel with the comfort of a modern one. The gardens and terraces. Courtesy of night staff when we arrived very late and the bottle of wine waiting for us. The dining room seemed small, but there were wedding receptions each night which probably took place in the normal dining room
Nice old building Highly difficult to find out!
The atmosphere Television on top of the wall
The view of the sea. The garden behind. Complementary wine. Great wine. Excellent value for money Improve the choice in the breakfast items. Should be both hot and cold. There was no internet connectivity and was a bit of a let down.
The room was clean The view of the containerport was not very pleasing. No one available to help with luggage. There was no food available except breakfast, which was eaten in some sort of tv room. No lunch served and dinner was only available if you had full board. There were no restaurants near by as the Hotel is in the middle of an industrial area. There was no bar open the whole time we stayed. The mini bar only contained water. The pool attendant was able to fetch drinks but we were not given this information. He was not available after six. The pool was only open between three and six in the afternoon. On raising these issues with the reception I was shouted at and told to accept what they offered. Probably the worst hotel I have ever stayed at..
Very helpful staff, authentic decoration, cleanness, sea view, garden. Breakfast buffet was good enough.
Our room was great. Getting from the airport to the hotel was a bit of a challenge, but not impossible.
The room was ok but nothing else was of any significance we were very dissapointed The hotels priorty was given over to the functions being held. The resident was not given the same care and attention
The hotel is situated at the top of a winding road on top of a mountain overlooking the sea, so you drive out of the hot, slightly crazy city of Genoa into a little retreat, with a fresh breeze, a wonderful shaded secret garden, a sweet pool and charming restarant. Typical Italian food, hard to find in the tourist spots, and attentive staff make the restaurant well worth using. There wasn't any multilingual information in the room, so I spent a lot of time being really British and miming and using my three words of Italian to the reception.
Very good food and restaurant service