Would you like to save as your currency permanently or for this visit only?
The staff was really informative & friendly. The bar/ lounge area is in the lobby. Friendly bartender ( only open until 11pm on the weeknight we were there) FREE Airport shuttle but not clear that you have to call the hotel to pick you up. Plenty of breakfast options to chose from, including egg sandwiches. Very convenient to grab and go on the way to the airport. Bathroom doors are sliding and there is a gap so not a ton of bathroom privacy if that is a concern
Front office staff was knowledgable and friendly. The bartender was very nice as well and makes a great drink. Overall loved the hotel.
Clean, modern rooms. Overall good experience. Thermostat was set to 80 deg and was too hot, so I turned it down to 75 and it blew cold air on me most of the night.
Location was ok but not the easiest to get in and out of. The guy at checkin gave me a king that wasn't a king like I paid for and he lied repeatedly was rude.
Location was good and in a quiet area, gas station nearby No room microwave, no restaurants within walking distance
Location to DC Ease of booking No hot tub
I like the pool. The design of the hotel. It was really nice Needed towels and wash clothes.
Friendly staff, low rates, great style Room slightly dirty
Limited staff no bartender lobby area boring. Just relaxing in the room because there's nothing else to do.
Thank goodness everyone was friendly or we would have left immediately. When we arrived, the hotel had NO WATER. The water came on several hours later but we were told the hot water would "take a while to warm up." The water was still cold the next morning. There was no indication on the kayak website that there was any problem at the hotel when we booked online.
24 hour shuttle from IAD, a clean room, and responsive and friendly staff. Some hotels do not have a 24 hour shuttle. Aloft's shuttle driver was friendly, competent, and professional even at 2 AM. Thank you!
Convenient, friendly, trendy I found it more adult oriented than family with two kids.
Staff at front desk were very friendly and helpful While the hotel is only one year old, maintenance appeared to be poor and I did not get an impression that toilet was clean. I walked over to Loft by W Hotel next door. For the same price, this hotel might have been a greater value. I also liked the a la carte menu for breakfast at Loft, instead of the "$9.99" all you can eat buffet at Hilton Garden Inn. While this was not an expensive price, it would have given me a better sense of value if I were allowed to pay only for what I would consume.
This hotel was chosen to host family and friends for a wedding. The front desk staff was courteous, the exercise area was probably the best I've ever seen at a hotel, and the pool was great for the kids along on the trip. Having a restaurant in the lobby was convenient and the food was delicious. Even though the food was delicious, there were many problems with the speed at which orders were taken, food was cooked, and meals finally arrived. Even breakfast (which costs $12/person even if you're getting just a little box of Special K cereal) was a mad house with no one really knowing what was going on.
Clean and efficient staff.
Rooms were big They did not clean the pull out sheets
breakfast was supposed to be included, but it was not....
Bolger Hotel & Conference Center Hotel Guest Rating: 7.3/10 9600 Newbridge Drive Potomac, MD 20854 4.3 overall guest rating Reviewed by 36 guests Average for the neighbourhood is 4.2 Dear Mr. Shalinder Singh, CHA Indeed, It was also my real pleasure to meet such a nice organization An organization that is willing to follow your directions, in spite of certain open issues I am pleased that you are setting up an Action Plan based on my report Please would suggest to you to apply & consider an 8D step and SOP to have continuous Quality improvement Showing that during the next assessment would definitely increase awareness I have immediate noticed that the problem has a cause by a cause maker - Having cleaning a crew doing 24 rooms in 8 hrs. is indeed impossible - Having a variety of non motivated shuttle drivers and working under different rates and wages - Do not forget that qualifications should be supported by efficient training I know that cost savings are different to inefficiency savings The management style should somehow be aimed to be owning motivation within all levels within your organizations at each Hotel I have noticed that there is definitely room and challenge to improve Hope to gain some fruit of thoughts Take care my friend Warm regards Dr Ike van Gessel Hope you still consider a cost, credit reduction of my final invoice that my bank already received -------------------------------------------------------------------------------- From: Shalinder Singh [mailto:email@example.com] Sent: woensdag 21 april 2010 2:22 To: IVANGESSEL@EARTHLINK.NET Subject: FW: please confirm Ike van Gessel room 311 Mr. Gessel, It was good to finally meet you in person this morning. Thank you for your detailed feedback on your stay. I apologize for the service lapses at the hotel.
great room layout, bed was super comfy too
Everything was clean, staff was friendly rust stains in the shower
Very professional and safe place
The rooms were very clean and bed comfortable. The breakfast bar was also excellent. Location. It is not easy for the GPS to locate the hotel as there have been changes to the roads etc.
Location Room Size and Quality No food places that are walking distance
Very comfortable and spacious room. Great selection of breakfast items every morning. Breakfast ended to early. Pool little small.
Loved there room and all of the complimentary items. Really a great place overall. The breakfast was about $20 for a buffet... However it was delicious
Location, size of room, amenities Bed sheets were light. Should have included heavier covers.
Due to construction traffic, did not arrive at Dulles until 2:30 a.m. Sunday morning and needed to be at airport for flight to Mexico (via Houston) at 6:00 a.m., so I never checked in. Tried to cancel this reservation and was not successful. Because of this difficulty, I will never use Kayak again. Gloria Tadlock
Room was clean and comfortable. Staff were great. Good job
The hospitality was great. Friendly staff willing to assist, especially when we had adapter issues. Shuttle bus always on-time.
Great service. Breakfast buffet was excellent. Room was nice.
I liked the comfortable large bed, the room deified media console and the bathroom. The hotel hadn't received my booking information 30 minutes after receiving my confirmation. The desk understood and got us the room we requested.
The shuttle drivers where caring, charismatic and comforting. There is one who's last name is Abdullah that caters to his riders and make your short trip a ball.
Bed and room
Inexpensive The staff is rude. I had a poor experience with a front desk staff Nov 21, 2015. Her name is Julia. The staff has hair over their badges so their name is not revealed. I ask her her name.
Thanks for the great deal
Top-notch people. Great room. Only stayed one night, but the hotel had everything we needed, including a fantastic exercise area. 0
Electronic check in/out. Use of smart phone to unlock room door.
Lobby and front entrance is good Room, Refrigerator is not working they replaced but still it didnt work. No expecting this from 4 start hotel.
front desk restaurant bar
Very high value Next time we stay in Washington, we will look for a place close to metro
Friendly and helpful staff . Free wifi. The construction (fence) by the entrance. Wifi can be slow.
Close to the airport. Shuttle goes every 30 min Nothing. Reasonably priced for one night layover in Washington
Satalite tv didnt work. No breakfast. Pool closes too early. Room is hot. No fridge no microwave. No stamps to mail things. Everything was horrible. Tv sucked pool closed to early no free breakfast no kid friendly place to eat. No stamps no fridge no microwave.
I liked the bed I can't believe a major hotel chain is still charging for internet in 2015.
Location Rooms and hotel in general are in need of an update. Very noisy which made it difficult to sleep. Front desk clerk spoke with such a heavy accent that I could not understand a word he said. Got charged $50 for something we did not incur. Listed as a four star hotel on Kayak, which it is not even close to being. (Ritz Carlton Pentagon City, also in Northern VA, is also listed as four stars.)
The room was big enough for a family stay. The shower door couldn't close, and took forever to fix it. When you flushed the toilet, the water splashed everywhere.
Lobby is beautiful, the rooms clean and spacious. Front office staff was great at check in and bar staff was friendly and attentive.
The facilities overall were good. Parking was easy and a value the bar area was really nice. The hotel was quiet good value overall The response from the front desk about the safe and the bed in the room looked like someone had laid on the bed and when they had issue requested a room changed however they never got the room ready before I checked in
The room was well-appointed and nicely arranged, but the bathroom was exquisite, with a big walk-in shower that included a rainwater sprinkler and separate hand shower. The staff couldn't have been more pleasant and helpful. The Sunday buffet breakfast was reasonably priced, though the selection was fairly simple and routine. Wi-Fi wasn't visible in our room. Fortunately not critical for this stay but could be frustrating for a business traveler. The mattress needs to be replaced. No support and sagged toward the center.
The hotel was beautiful and the rooms were modern and very clean. The staff wasn't attentive. I felt like we were being nickeled and dimed (We had to pay for breakfast and for internet)
The service was great and the hotel was so clean! There was nothing. I loved everything
The design and comfort of the room were great. The bathroom was outstanding - very nice change from most other hotels! The cost of the room was a great value. We would stay again at this hotel without hesitation. Our waitress in the Padella restaurant was terrible. We were there around 7:30pm on 9/7/15. She was very rude to me (husband) and addressed all of her comments and questions only to my wife, constantly finishing her sentences with "Ma'am" and looking only at my wife, not me. When we first sat down, her first sentence was "Can I get you drinks?". Before we had a chance to answer, she immediately said to be "Do you want to order the rib eye?". We did not even have our menus yet. I said nor did absolutely anything to cause her "men hater" attitude. It took forever for her to bring out the bill. When she finally did, she never returned to collect the credit card. We were by a window. During all of this time, I saw her spending a lot of time gossiping with someone at a particular table, as well as walking around cleaning up other tables and setting up place settings on tables. We ended up going to the bar to pay the bill. The bar tender was extremely nice. After paying the bill, we ordered two drinks to take up to the room. The bartender did an outstanding job in making the drinks.
Location No food options at night. Our flight landed after midnight and we were told the kitchen was closed and there was no room service. All we were offered (initially) was junk food (candy, etc). After a few minutes of looking in vain for something healthy to eat in amongst all the junk food the desk clerk admitted actually there *might* be some chicken salads left in the kitchen and called someone to bring them out. Now, obviously I can never prove this but I'm convinced that they were keeping these meal aside for staff and that, presumably, leftover fresh food that expires at the end of the day (like salads) are given to staff. Anyway, that's the last time we'll be staying there.
Love the room it was clean and comfortable also the bathroom was so spaces and clean. The pool my kids loved it they where in from the time it open until is was closing time I must say we did enjoyed our self. Nothing not to like.
The hotel is close and looks nice. The room was nice and clean. Comfortable beds. Only there for a few hours due to a missed flight. Staff were nice but didn't go the extra mile to help. I was tired and hadn't slept in 24 hours. Getting basic hotel info was like pulling teeth. It would have been nice to have some better late night room service options after being trapped in an airport all day. The airport shuttle was late leaving which was annoying, but ultimately fine since we were so close.
Nice clean and modern
The staff was highly helpful and very nice. The room was really clean and spacious, overall we had a great stay and would come back again.
Staff was very friendly & helpful. I requested a room away from elevators and it was granted. Also recieved a free 2pm check out. Loved the bathroom especially the Kolher square rainforest shower head. Tv signal keep going in& out so I had to use my tablet instead. But wifi is free on weekends so no worries :)
Rooms were big and clean Breakfast has quite some choices of food and was included with the room. Free wifi!!! Location was great not far from the Dulles airport We waited for a while for airport shuttle because they work with Sheraton, so pay attention to Sheraton airport shuttle when it comes so you don't wait forever...
Great hotel . great staff.
It is a great location in reference to the airport and the surroundings. They were eateries nearby and great places to take a walk if you're into that. The rooms were updated and very practical. They were also spacious and I love the options for connecting to the 42 inch TV. The bed was comfortable as well. The location is being developed and there is construction across the street which can be noisy.
The hot breakfast was great. The room was very clean and spacious. The pool was closed the first day we were there. The shower pressure is very weak.
Customer service. International guests have hard time coping with U.S culture.
Staff was EXTREMELY rude and disrespectful. I had a late check in, I called in before hand to make sure my room was held and not overbooked. The lady on the phone was rushed and said "yeah no worries we got you taken care of" When I arrived same lady said we overbooked you. Then told me to go next door to the Sheraton which was $40 more expensive.
The price was very affordable. The room size was very comfortable with: a bar, separate couch, desk area from the bed. Everything was clean, and by me traveling alone, I felt very safe even to outside and jog even though they had a fitness area. I wish there were a waffle or pancake maker (instead of pre-made pancakes). Breakfast was still ok though there were limited options, also being a Diabetic they should have had sugar free syrup, but at least breakfast was free which was nice.
Proximity to Dulles Int'l Airport Free shuttle to airport beginning at 5 a.m. No amenities - I needed Tylenol/Ibuprofen badly, and there was no small shop or convenience store in the hotel. Coffee and breakfast not available until 6 a.m. Bare-bones Front desk had sign stating that their representative was out delivering something, and he was out front smoking a cigarette, peering through the window at those who were waiting to be helped.
The staff sucked and the hotel had all kinds of problems, will never stay there again!
Nothing. The best I can say is it was dry and the snow was not in the room. Parking lot not plowed, very poor English spoken by staff, noisy families everywhere and my credit card # was used in a fraudulent transaction several days after my stay, at a facility very close to the hotel. I can only assume the # was stolen during my stay when i used the card at the hotel.
Clean. Good free hot breakfast Pool was closed in evening on weekday. Not a big deal. Very nice place nonetheless
This was a great location, convenient to Dulles Airport and the companies I needed to visit. A shuttle is provided to and from the airport, and to local businesses to the hotel. The rooms were furnished with "well worn" 60's era furniture, uncomfortable beds, and loud air conditioners.
Hotel was clean and the free breakfast included hot food. The location was very convenient to the Air and Space Museum at Dulles and only a short drive into downtown D.C. The first room we were given didn't have functioning heat and air. We had no difficulty getting a new room but it did separate us from the rest of our group.
The staff was cordial and attentive. The room was updated and clean. The breakfast was excellent. There was a lot of moisture in the room and the air conditioner struggled to keep the room cool.
The staff was very nice and the room was spotless. It was also quiet for being outside condo set up.
Closeness to airport. Friendliness of staff. Breakfast area. No elevator to 2nd floor.
We liked we were convenient on and off highway but without highway noise. Staff could not find our prepaid reservation for 15 minutes on check-in. Staff gave poor directions to room and ice machine; it was like they did not care to be clear enough. Ice machine was small, had a solid metal refrigerator door without handle and was back in pantry kitchen, under a work counter and all they said, twice, was it was "in there." I ahd to go around the room and try several appliances before finding it while the staff was just talking at the front desk.
Shuttle availability to airport. Breakfast offering. Coffee service late in the day.
We liked the front desk staff. Very attentive and polite. The room was clean and worked for the few hours we were there (sleeping). Room service was quite overpriced for what we got but it was decent food. The shuttle from airport to hotel was confusing and difficult to locate. Make sure to be clear on where they will pick you up. They didn't stop at. Oth locationa for us so We waited for over an hour but when it finally arrived it was fine.
Friendly staff, neatness, Breakfast.
The room was right where I park It didn't have the walk in shower that was described to me
Exceptional service, staff friendliness and room maintenance. I would definitely stay again.
Couldn't shower before I left because of no hot water. That should at least be the basic. You can mess almost everything else up but really no hot water? Very annoying.
Friendly staff. Airport shuttle. Clean and big room. Nice breakfast. Not too many places near around to do something during the day.
Free shuttle to airport- though drivers were pushy to get a tip Location was ghetto
Modern, nice, comfortable hotel, clean, cozy rooms, beds with nice mattrasses, friendly and attentive staff... Amazing deal for the money! Parking was a bit tight, spent some time trying to find a spot
Staff was attentive. We had an electrical issue with the microwave and frige and it was addressed quickly One side of the mattress was well worn down.
I really like the hotel overall. Well located with food close by and even a movie theater across the street. We stayed for 2 nights before we flew back home and loved how close it was to Dulles airport. You can't control traffic flow at the airport but you can make sure you're close enough to it. For sure one less thing to worry about.
Sad to notice that No brealfast included
everything The fire alarm
close to dulles airport and to manassass battlefields Front door staff were not helpful when I needed a cab to dulles airport (only a few hours away). The cab did not arrive promptly, I will know better next time and use Uber!
Having to pay for Wi-FI in the room. Marriott does not charge for wi-fi in their "suite" hotels.
This is a large facility with lots going on. Nice gym. Helpful staff and comfortable rooms. Parking is a little distant.
Good location near the airport good staff people were friendly Breakfast was great Overall 9 of 10 Bathroom could be larger but was clean
Fantastic hot showers with lots of water pressure. Very soothing after a 900 mile drive and a wedding reception. Definately welcoming. Nice and quiet environment. Thank you staff!
It was close to family that we were visiting. It would have been nice if the room had been bigger.
The rooms are spacious-especially the one like ours with two with 2 double beds and a sleeper sofa. A whole family could share a room comfortably! Breakfast was adequate but cold-good variety!
Fast check in, pillows Bad shower head, poorly designed floor in shower, poor cleaning in bathroom, very very loud AC unit, too much street noise, bed mediocre
Everything else. Very helpful staff. Amenities missing like microwave and hot coffee at night. (Spoiled aren't we ?)
well designed room could use a microwave
Well Designed Room. Lots of Space. Good Breakfast. For an extended stay more drawer space would have been nice.
I like the comfort of the rooms, good breakfast
breakfast had a very wide variety of food n/a
overnight stay before flying out of the country
Everything was very clean and comfortable. We really appreciated the friendly staff and the breakfast was an added bonus. A good buy for your money.
Nothing They gave me a smoking room without telling me. It was like walking into an ashtray. When I complained, they said they were full and sent me packing. No offer to find me a habitable room.
The rooms were clean and well kept, pool and hot tub were great as well as fitness center. Breakfast every morning was delicious and well attended to. Overall a great experience. The hotel shuttle only went to one airport (Dulles) and there is no metro availability at that airport, so you need to drive to get anywhere you need to go (other than the airport).
The breakfast and the price was great! The location
The location is fine and the room was pleasant- The complimentary hot breakfast is good. The explanation of how to find the only restaurant within walking distance at the reception made an error of omission by not saying that that restaurant is in the same complex as a competing hotel chain. This made it hard to find. More in general, the reception was too businesslike.
Wonderful staff - helpful and caring. Thank you.
Very clean...brand new facility...super close to the airport 30 minutes to metro stop...additional 40 min ride to DC
I LOVED this hotel. We had such a great experience here that started with our check-in process. Gina helped us and she was SO friendly & SO helpful with our questions. We stayed over night after a week long vacation on our way home. I was a little leery due to it being so reasonably priced- wasn't sure if we would have a "you get what you pay for" experience, but that wasn't the case. We had such a comfortable bed. The room was so clean. We had a nice few of planes landing outside. The hotel has free hot coffee in the lobby 24 hours- which was great for when we arrived. The bathroom and room were spacious. The shower was awesome. Most hotels have a tub, this was just a shower but so nice- The breakfast- we expected just cereal or bagels & pastries. There were hot items available as well as waffle maker, pastries, fruit, yogurt... juice options. overall really nice hotel. It was pretty close to the nearest metro station (within driving distance, not walking). We would definitely stay here again!! we didn't dislike a single thing!
Duvet was beautiful and homey. Room was good for two people only. Vending machines weren't on the floor of the rooms.
Great price on sorry notice stay
kitchen no airport shuttle
Terrible flashing light on smoke detector in bedroom made sleep impossible. Heating unit didn't work and was terribly loud. Sympathetic blankets and tiny than bed pillows made it feel like Comfort Inn than a Hyatt. Would never ever return.
Staff was very friendly, helpful & welcoming! Room was very large & beds were extremely comfortable. Morning breakfast buffet was very good with many choices, even cooked to order egg station. Free airport shuttle - just call hotel when you arrive. A very nice feature was that the hotel shuttle will take you to restaurants, malls, etc. within a 5 mile radius. When you are ready to return simply call the hotel and the shuttle will pick you up. Very nice feature!!!
It was nice the room had a full kitchen. From what I could tell the room was very clean. I would stay again.
The housekeeping lady. The staff was unaccomodating. Refused to acknowledge the room I paid for. I travel 300+ days of the year. One thing I know is good customer service skills and working with an unhappy customer within reason. And they did none of the above.
The room was clean, and the staff was polite as well. I called the front desk when I arrived at the airport; though they told me the driver would be there soon, it took 45 minutes of standing in the cold. I had to call the front desk a few times - the lady at the front desk said that the driver picked up some people and came back. I had to explain to her that he neglected to pick me up, and that I was waiting in the cold. Also, the business center was offline, so I couldn't print my boarding pass, and the coffee pot in the room was broken as well.
Nice new facilities and comfy bed. Breakfast was better than most. i asked for a view and had room 214, which has a "view" of a wall
Very quiet…clean rooms On Sunday morning, the breakfast area was a mess. Had to wipe our own table down with water and a napkin. The garbage was full…unable to put anymore trash in there. The quality of food was also poor….next time, Im going out for breakfast.
Very clean and comfortable room about 5 minutes from the airport. The decor was attractive and tasteful, and the free cookies were pretty good. Please note that that you should call the hotel when you land to request the airport shuttle van. The shuttle arrived very quickly, to and from the airport, however the driver was not sure about which airline was at which terminal, so be sure you know that information beforehand. I was told they charge a $20 fee for checking in early (before 3PM), which seems a bit harsh for an airport hotel with a 24 hr front desk. Also, I booked this room to rest during a layover after a long international flight and requested a wakeup call. The wakeup call didn't happen and I missed my next flight. (I also set an alarm on my phone that didn't go off, so it's my bad also.)
Breakfast was nice. Also enjoyed the quietness. The gym is a joke.
The fact that we had 3 full beds with the pull-out couch. There were pieces of old cereal on my daughters box spring and cereal and candy on the floor all along the base boards between the beds and the bottom of our comforters. Clearly, the room wasn't cleaned properly or vacuumed. There were also makeup stains all over my daughters linens. At least we can hope it was JUST makeup and not some bodily secretion. It was very late before we discovered these things and one of my girls was already asleep, otherwise I would have demanded another room immediately. When I complained the next morning upon checkout, the staff member was very dismissive, said she would notify housekeeping and that nothing could be done to compensate me because I didn't conplain...at 1 am in the morning when I noticed it. We were exhausted and and had already unpacked everything. She was rude and customer service left EVERYTHING to be desired. It's unfortunate because I travel there 1-2x a month and would have stayed there otherwise. Do NOT book this hotel. Scratched all night afraid that maybe my sheets hadn't been changed either!!! Terrible experience.
Great hotel, good price, breakfast included (excellent made-to-order omelet!) ice machine wasn't working on 4th and 3rd floors
The hotel employees were awesome. Maybe upgrade the carpets.
Great staff, went above and beyond my expectations The restaurant didn't serve lunch
Amazing breakfast and clean rooms.
The phone didn't work, there was only one towel and two of us. We tried to get an extra towel twice with no delivery until the next day well after having left for the day. Staff were nice but seemed short handed.
Some staff memebers were really kind. I did an early check in and the desk agent were really kind. The room was really clean and comfortable. The food was great. It was a peaceful stay. Thank You! I paid for the Full Breakfast, for Wifi and Club Lounge offer and when I was enjoying my breakfast the waitress came to me with almost a $32.00 bill. I had to explain her and the desk agent over and over again that it was inclueded and had to show my confirmation email. They said they dont accept does confirmation emails and had to talk to the manager so they can fix it. It was an awkward experience for me and my guest. But overall everything else was excelent. Just some employees that gave us a hard time. Perhaps next time I would go to another hotel that doesnt have that kind of employees with negative and disrespectful attitude. Also the club was closed and we didn't know until we got there. We had to make other last minute plans because of that. They did try to make it up to us but never got my appetizer voucher they told me they will give me instead.
Stuff is very lude very not nice three star hotel but I think is no star hotel Very bed hotel
Room was clean and close to airport. Check--in took forever. Clerk forgot to include room number on card. Assigned us a handicapped room for no apparent reason. Clerk only giggled when told of these errors
Very professional and friendly staff!
Very comfortable and clean. All other hotels I have stayed in had access for free. I will not stay at this hotel again. The pool and hot tub opens at 5 pm. I was there for leisure, and i would have liked to use the pool and hot tub during the day. I will not stay at this hotel gain.
We had a late check in and the staff was awesome! They had our room ready. We were stuck on a plane all day and ended up eating at the restaurant- food was great and it was reasonably priced. Room was clean and awesome shower/bathroom amenities. Would stay there again! Also don't forget free airport shuttle
The room was very nice and the bathroom was cool. The pool was closed for some reason and I have to go to the front desk to buy drinks
Overall it was a good choice for the money. Disappointed that they did not provide free internet. Travelers come to expect this in a fine hotel. The pool hours were inconvenient and not geared to young families. This was partially made up by having the Hilton Garden pool next door available. It was also disappointing to have the Jacuzzi not functioning.
The staff was fantastic. Eli greeted us at the Front Desk and answered so many of our questions while checking us in. He supplied us with a breakfast bag to go in the morning since we were leaving before they served breakfast and got us set up with parking for the week. IF YOU'RE FLYING OUT OF DULLES, YOU CAN LEAVE YOUR CAR AT THE HOTEL FOR $35/WEEK! I don't know of any better price out there. We stayed one night, left the car there for a week and they came to pick us up from the airport. Amazing customer service. In the morning the Front Desk attendant was courteous and offered us another breakfast bag. The shuttle was quick and dropped us off right at the curb. We were in and out in under 10 hours, so I can't speak at all to the amenities.
They kept our luggage while we went to a small trip to the Caribean. We had a lot of stuff so that was very handy. When we came back, just picked our luggage and took our plane home.
Location Staff was not customer friendly. My experience at other Hampton Inn locations had been great, but this one leaves much to be desired.
It has everything we wanted: good price, friendly staff, hot breakfast, parking, Internet, etc.
Everything was wonderful. Staff was very friendly and accommodating.
Staff was very friendly and helpful - yummy breakfast- good value Rooms were a bit dated but clean.,
It was a nice room. The breakfast was decent. The staff friendly. The location was nice for our purpose. Not really.
Very convienient to Reston. Nice clean rooms and relatively quiet.
Indoor pool, breakfast were great! Hot tub out of service during our stay.
Room and staff were wonderful. Breakfast area too crowded. Not enough seating. Both mornings, we had to stand to eat.
Price and location Refrigerator had left over food from previous guest making me question what else the cleaning staff forgot to clean or how throughly they cleaned the rest of the room like the bed... Also the bathroom door could not be shut allowing cold air in the shower and making it less private to use the toilette, I need it to make sure curtains were closed before going to the bathroom since from the toilette seat you could see outside the window!