you have to pay for parking
always the same people working there year after year
Extremely personal service even with having more than 300 rooms. I used the concierge services with great results (Thank you , Angelica!). The car service was prompt and efficient. (Thank you, Richard!). We will definitely stay again and highly recommend this outstanding hotel.
BEAUTIFUL ROOMS AND A VERY KIND AND ACCOMMODATING STAFF,
ENJOYED MY STAY.
Valet was pleasant.
Under-staffed and over-booked - best bud and his 12 year old son were bumped. Room was not cleaned the first day. No mini-bar. Very low water pressure in the shower. Overall, very average hotel but is priced to complete with the Ritz and Four Seasons.
We loved the staff they were all very helpful and attentive. The ambiance was nice and it was great that Lenox mall was connected to the hotel and Marta was literally accross the street.
My only complaint is that the room didn't have a fridge or microwave and the pillows are too firm.
This is completely out of your control, but the traffic & amount of people walking around was what I did not enjoy. I didn't realize this hotel was attached to a mall, or I would not have booked.