|"Very clean and beautiful rooms."||(in 53 reviews)|
|"Beautiful Hotel & great amenities."||(in 25 reviews)|
|"The service and staff was amazing"||(in 64 reviews)|
|"Room needs to be updated."||(in 24 reviews)|
|"No free WiFi, no direction of where things are at, no free parking"||(in 10 reviews)|
|"Ironing board was broken."||(in 7 reviews)|
Nice Hotel, Poor Customer Service
There was an incident on our floor with a rowdy guest banging on our door at 2 am. When we called the front desk, they said they were aware of the situation and hung up. When checking out the next day, they barely acknowledged it and said we were the only guests to complain and claimed the floor was full. It was impossible to get ahold of management after calling and leaving a message.
Very cool and romantic
The pool on the 16th floor was beautiful, the room and hotel had nice colors and mood lighting. The whole place was very sleek and modern.
Staying downtown was nice, but I'd recommend staying at midtown instead so you can walk around more. Cab fare gets expensive.
No hot water
It's clean modern looking and comfortable.
There was hardly any hot water. I took 2 cold showers during my 3 day stay.
The staff was excellent from the moment we arrived until check out. Comfortable bed.
Very clean and modern looking. Nice spot for couples or adult fun.
Very dark motif. very busy with non-guests but guess the marketing dept is heavy on the events
Made to feel unwelcome
The facilities and location
The way the staff stared and treated us as if we didn't belong there. It was a long three days.
The staff was extremely friendly and helpful. The room was amazing and clean. The drinks were too notch.
The weather...... But that's not your fault.
Great stay at the W
Great Concierge - Indira Wrick was extremely helpful and went above and beyond, Thanks!!!!
Cant think of anything I didn't like
I loved the decor of the rooms,it was very romantic and exciting.
I enjoyed the whole stay!!!!
In Atlanta's exciting downtown, the W is a lush hideaway infused with natural elements and sensual style, where revitalization and rejuvenation beckon amid major corporations, specialty shopping, upscale living and everything cool about Hotlanta. Going south is now in season all year round. Cozy up in our Living Room or succumb to indulgences at W Kitchen. Whisk away from our private heliport or wind down at luxurious Bliss® Spa. Workout at FIT. Come play in style. Southern charm meets modern living is everything you've dreamed of-the signature W bed, High Speed Internet Access, lovely Bliss amenities, fabulous entertainment, delightful W MixBar and Whatever/Whenever® service that makes wishes come true.
Based on 1,578 reviews
Value for money
Policies vary by room type and provider.