Atlantic City Hotels in West End Ave & Ventor City Protected Wetlands

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The hotel is inexpensive, and close to the casinos. There is a pizza place immediately next door, which was nice. They have a shuttle that picks up and offers free slop play/rewards at various casinos. However, even though the woman at the desk knew that we were waiting for the shuttle, it showed up 10 minutes early, and she watched up wait outside for it for 15 minutes, before telling us when we went back inside that it came before we went outside. The hotel does not operate the shuttle, so I don't blame her, but you'll want to go outside 15 minutes before it's scheduled to arrive, just in case. The jacuzzi I paid extra to have did not work. I told the manager this, and she said they would fix it tomorrow (after I was to check out, which obviously would not help me at all). When I insisted on a refund, or at least to be charged the price of a room without a jacuzzi, she told me there would be no refund, and that if I did not "leave [her] alone" that she would call the police on me. Needless to say, after coming home from a casino at 2am and trying to relax in the jacuzzi with my girlfriend, I had no interest in speaking to the police. Fortunately, it did not come to that, but what I was provided was the opposite of customer service. As I said, great location, and inexpensive, and probably my review would be great (knowing that you get what you pay for) if I had booked a room without a jacuzzi; however, this woman's actions and behavior were entirely inappropriate and I would simply say to be careful/aware when booking here. You may have a great time without any issues, really... Or, in the alternative, you may be threatened with the police when you ask to be provided what you paid for.

Pictures on webpage did not match the reality of the room. No listed amenities were available. No pool, no free breakfast, no free wifi, and no house keeping. Room was beyond dirty, had to track down 'employees' to get extra towels/sheets....just a horrible horrible experience