Would you like to save as your currency permanently or for this visit only?
The hotel canceled my reservation. I was told the hotel was hosting a wedding so they couldn't honor our reservation "sorry." In other words, they canceled our reservation to place others in our place, not cool. I've traveled the world and this has never happened. Other family members had also made reservations and were not honored as well. The hotel tried to help me look for anther hotel but everything was booked solid in a 20 minute radius. We ended up staying at a motel. Try explaining why the garage door is a curtain to a 10 year old. Not cool at all!
The beauty of the facility and surrouding attraction. View of the pyramid and church was spectacular room was hot, airless and claustrophobic and nosiy!! Impossible to sleep
Overall atmosphere and proximity to pyramid. restaurant staff were largely disinterested and unhelpful. Menu was very limited and food very average.
wonderful place but very bad treatment of the staff and management. I booked through booking as I always do, the hotel was full and had no notice of my booking, they gave me a suite promising to maintain same price when having the booking information and did not do it. Furthermore check your invoice as they apply automatically tips (this is against law in Mexico) when having breakfast buffet. I do not know about tips on dinner as we did not dine there.
Is a pretty place. Beds are very hard. People don't talked much. We never were greeted or escorted to our bedroom. When we checked out they never asked how was it. We said thanks and they didn't answer. Location is not the best if you are without a car.