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good location within walking distance of sites and food. bird noise in court yard and rooms. staff had very limited english and did not inform us of hotel hours nor provided security code for late arrival. hotel was generally old and dingy. needs upgrading. no detailed map provided to public parking but 40% discount for hotel guests was generous.
most things no elevator
The hotel situatated was in a great part of town. A five minute walk through the town square and you're at the Pope's Palace The power went off roughly 15 times during the night. It was a cold night so everyone had their space heater plugged in. Apparently the breaker box couldn't handle it.
The location was excellent, 5 minutes walk from The Palais des Papes.
Location is the only positive thing I can say about this hotel. this is a hotel where the owners have absolutely no pride of ownership. there is a sense that no money is put into maintaining and upgrading the facilities.
staff,comfort,& very convenient location n/a
Location exceleent for being in the hub of things. Not far from main attractions and more important a supermarket Air conditioning didnt work. One tiny wardrobe for 3 people and no drawers to place clothes meant we had to keep our tops in our suitcases.
Convenience of location. A bit run down and in need of makeover. lack of anywhere to park to unload
Nothing The atitude of the staff (female) was extremely rude.She spoke English well, and rude.She is the first person I've ever met in France.
The triple room was a fair size. The beds (the double & sigle) were short and a little uncofortable if you are taller than 5.7ft.
The price we got via Kayak They were very unprepared to handle the number of folks at checkin. Seemed unorganized..
The hotel is easily accessible and has a public garage just around the corner. Close to the city center Air conditioning is centrally managed. Dials in the room have no effect at all.
The lobby is quite grand and visually striking. This hotel bills itself as modern and upscale but the rooms do not measure up. The desk staff was far from helpful, and did not describe any of the features of the hotel such as Wi-Fi, breakfast, etc. It was the beginning of November and our room was very hot, when we tried to use the air conditioner it only blew hot air. The desk staff informed us (at 2pm) that this could not be fixed until the next day and instead switched our room. No air conditioning was available in the new room either (I believe the hotel had disconnected it for the season) meaning we had to sleep with the door to the balcony open, which was not at all safe as the balconies were connected to every room on the floor of the hotel.
Very pleasant atmosphere and helpful staff Some of the decoration a bit tired.
Close to the center Most staff was not friendly
Proximity to the majors sites of Avignon Comfort and convenient access to the hotel
Closeness to cetrum of Avignon Payment of parking
Stayed in a Junior Suite (4 adults) very roomy and comfortable and excellent price via Booking.com.Pay carpark close and convenient. Easy walk into the old city from the hotel.
Excellent staff. very polite and efficient. The Standard room (31) did not have a bench for the luggage, and the wardrobe was not big enough to hang a suit or a lady's dress ????
Great location, friendly staff, really good value for money. Very quiet. Lots of good places to eat within a very short walk. Very close to the centre of Avignon. It was a shame there were no eating facilities in the hotel except for breakfast but it was November and obiously quiet.
Good location close to Avignon old town. Question 4 star status.Simple rooms not renovated for a long time?
Unusual and interesting use of monastery but the downside is confusion on use of stairs and noisy lift added to the external wall in the courtyard. Having secure parking at small cost was also a bonus. Reception area too small to handle a large group and also suffers from wind blowing in leaves. Bathroom was large but let down by small shower area and dangerous edge of vanity unit when using the toilet.
Hotel is in a great location and its public rooms are very attractive. We paid for an upgraded room in the new wing of the hotel and we were very disappointed withthe room design and the facilities there. It did not warrant the additional cost and the lighting and privacy of the room were very poor.
Although the description of the hotel says 'gratis WIFI in the whole hotel available", there was no WIFI in the rooms. The same for the airconditioning, the management had turned it of centrally despite a outside temperature of 25 degrees and a even higher temperature inside the room. The water pressure of the shower was low and the showerhead was placed in a bad way. The breakfast is very poor and of low quality, certainly not worth 16 euros per person. As other guests had also suggested in their comments, there are better places nearby the hotel to have a good quality/price breakfast.
The location and the buildings The swimming pool is tiny
Centrally located. Quiet, off the main street. Cost of food was too high, but there were plenty of cafe's nearby to get good lower cost food.
Nice location & elegant atmosphere! This hotel is located near from the station of SNCF & the bus stop from TGV, it's very convenient for tourists. It was little hard to connect to wireless internet from a room because of the condition of wifi.
Excellent staff, clean, bright,
The place is magnificient, we had a lovely room with views to the cloister and the fountain The room (in the old part of the building) was quite big and the bed was very comfortable. The hotel sometimes looks a bit cold, with long corridors and not very well furnished. Moreover, the staff at the reception is pretty unhelpful and not willing to give advice when requested. In a turistic city such Avignon this should not be the case.
A lovely hotel with nice rooms and very freindly, capable staff. Location was perfect.
hotel itself, room, staff
Excellent service, excellent location, and outstanding dining room: excellent value for money for meals and wine. Service was faultless. This was one of the nicest stays we could ever imagine. We are planning to return sometime later this year. It was truly and outstanding experience. We are not neophytes to France. We've lived in France for over twenty years. A tiny point, but we slept with the door open to our terrace and we were visited by mosquitoes. Maybe it would help to have netting installed on the terrace or a discreet sonic zapper in the room above the beds.
The location was great. the hotel overall was quite nice with AC. The breakfast was delicious.
Great location and attentive, concerned staff. Perhaps the best dinning in the city. Very comfortable sleeping. Shower didn't have a curtain to contain the water, so it could get messy. Otherwise it worked well with good pressure.
The hotel grounds and pool were lovely, the staff friendly and the food of good standard. However, the reception area and the rooms could do with being updated.
hotel lobby and food was great . no elevator, they are in the mist of renovations . The rooms ; carpet walls etc need renovations. It was clean and we had no major issues.Tnot walk outside stone wall that surrounds hotel. We got the impression they was a lot of crime.
Nice hotel, a little away from the town centre, but still walkable Did not replenish toilet rolls, cups as generously as they should. However all resources were afailable on request.
Small and dark room, poor neighbourhood.
Location on edge of Avignon, good facilities, atmosphere and staff Better if buses back from Avignon rang later
All the staff were extremely helpful, it was well run and had a very pleasant relaxing atmosphere
Fantastic setting, excellent facilities and tasty breakfast. No
All the staff were very helpful - we enjoyed our stay. The Hotel is not really walking distance (at least 30 minutes) from the city centre however there is a bus stop just outside the hotel and the buses run to time. We loved the pool and garden area.
Excellent food, very comfortable room with all necessary facilities, staff friendly and helpful
The reception and restaurant staff were friendly and helpful. Easy access for the disabled
A small, modern hotel in a perfect location in the heart of old Avignon. Good value and pleasant, comfortable, quiet rooms. Fancy coffee maker in room. Difficult to access by car and parking garages are not too close (not bad, though). We were upgraded to a suite which was really nice, but despite having an elevator, we still had to climb an additional 30 steps after we got off on our floor to reach it (with all our luggage, baby stroller, etc.). That was just for the suite, but most other rooms also require various numbers of extra steps despite being on the same "floor."
It was on the town square, so a great base.
Great location, friendly staff Tiny room, tiny bathroom
excellent location and very friendly & helpful staff. breakfast is ok. Big variation in rooms & bedsizes. We changed room without a problem.
Wonderful hotel. Great location and friendly staff.
The hotel location is perfect and the rooms were wonderful especially when compared to typical European hotel rooms. The view of the square is a very nice addition to a great room and kind, helpful staff.
Location Smell of sewage
Location. Helpfull friendly clean. Cute
location too expensive no reception area/bar
Second visit to Avignon. Hotel location is perfect, right on the square. Very clean, large room, well appointed. Staff is excellent. The bath had some severe water damage to the tiles and this had not been repaired for some time.
The location of the hotel was wonderful--mere steps from the Palais de la Papes. Parking was available at an adjacent parking ramp, a big plus for staying in Avignon. It was very difficult finding the hotel as the entrance is located inside the parking garage.
Very gool location, close to palace, 2 minute walk to town Square. clean rooms , good size comfortable bed Staff had quite a bit of diffuculty with english , not a big problem for us could be for some
Very good location,nice rooms Smeal on the hole
Parking close to the entrace for 23 hours.Bed was comfortable They were having major renvation works and did not state this to guess, before arrival/booking. Losy minibar and no open bar services facility due o these works. No meals other tha high cot breakfast. No power plugs beside bed The cost was far too high - should have been a reduction due to virtually no facilities that Mercure normally offer. Moved to nother hotel next day for 30 euros less.
The location of hotel is just 1 minute from the “Palais de la Papes” and all the main attractions. Moreover it has an entrance directly from the public parking (you have a discount from the official price). The staff was kind and speaks a good English. The room was very quite. The room was not so big. The price is high. Sometimes in the hall there was a bad smell (drain?).
I am disappointed, having booked this hotel through Active Hotels, that the single night stay by my wife and her friend was billed as two separate transactions on my credit card, thus attracting extra commission. I have heard of this trick before, it is usually to avoid a single transaction over £100 on a credit card. The check in and room have been ticked as poor because my wife tried to get into her room and the card didn't work. The existing occupant came out to see who was trying to get into his room. What a simple but stupid mistake.
Location and ease of parking. The duvet on the bed was too hot. We had to take it apart.
The beds were excellent, nice duvets and pillows. Nice to have a fridge. Great location for sightseeing. Bar area been refurbished since I last stayed there and looks much more modern. No milk or coffee was ever placed in the room - only teabags? Had to ask reception for coffee and bought our own milk. Considering the cost of the room this was playing real cheap. You get tea, coffee and milk in any decent budget hotel nowadays.
The fridge with things to buy in the lobby was well stocked. The breakfast buffet was very good. The bed was comfortable. The room allocated to us was overlooking the breakfast room so we had to keep our blinds drawn most of the time. We were next to the staircase on floor 1 (room 102) so we often heard noises of footsteps and the door slamming on the ground floor. Would not choose this room and you should not be offering it.
The location was excellent and the rooms were very comfortable and clean
Staff, location Bad shower
Convenience to train station
very good location, parking under the hotel why charge for private hotel park ?!
location Sterile uninviting atmosphere
The receptionist was excellent. Parked my car and had it out front in the morning. Good location. It was a little old and tired, but had character.
Easy access to Avignon by foot
One of the male receptionists at night was very helpful and smart. He can speak fluent English and I was very impressed by his courtesy. We requested about airport transfer vs. taking taxi / Roissy bus and he can clearly tell us the differences and further on recommended the best option which we followed as a result. His professionalism impressed us. One of the more 'senior / elder' female receptionists could not speak as fluent English as some of the younger staff and she was having difficulty understanding my question on whether I can use my metro tickets for RER (e.g. buying an additional ticket to go with the metro or not), and when I further prompted she immediately felt irritated and just told me to ask at the station.
They were helpful when we asked to change our room The air conditioning was noisy
Location was great. The front desk staff was outstanding, and the rooms were always clean nothing
Convenient to bus and train station as well as the centre. I asked for a quiet room which they provided but it faced an alley and had almost no natural light.
The room was clean and well maintained. Location is very good, five minutes walk to center. Bathroom was very good. Breakfast was poor, boiled eggs had kind of bad smell and remained one day before I thought! Indeed no problem, nex day we just skipped the breakfast.
hotel personal was extremely helpful
This hotel was located in the centre of the Old City. The location was excellent for choice of dining, shopping and seeing the many interesting sights.
The room was large and comfortable The maid left our door open on our first day but the reception staff were apologetic. Tea and coffee making facilities would have made it better.
Great location and a superb hotel in the heart of the city. So many sights to see, without getting the car out again.
Proximity to main attractions. Large, spacious room. Effective air-con. Excellent view. Never had to wait for lift.
Good location, good breakfast!
The staff, location and size of the room No
Lovely hotel in all respects other than being some what dated and old fashioned. Great view from the room. Old fashioned fittings and decorations
Excellent location and very peaceful Our room was comfortable, but a little on the small side
I found the staff to be helpful on the average. There was no issue about speaking English. The room was spacious, modernly decorated, but not well appointed. The location is close to the walled section of the city is convienent to the highway and roads Other reviews mentioned renovations that were on going and dirty carpets. The renovations appear to be continuing, including the pool, carpets, and water damage by the elevator on my floor. My room appeared to have been renovated, minus the carpet.
Rate is excellent 55euros bfst incl for 2. We had a room on the 5th floor looking at the city in the far. Relatively quiet. Good deal.
The great facilities and good parking and how quiet it was and especially the great value. Best value we found in all our stays at hotels and will definitely try and stay in some of the other locations on future trips. I was disappointed in the air conditioning which didn't appear to work in our room plus the lack of some things in the kitchen and the directions to the hotel were a bit misleading. Otherwise it was hard to fault.
clean kitchen ,cute and colourful wall ,home feeling environment and mostly cheap~~ yes,when showing water is everywhere in washroom
Clean comfortable, free car parking, reasonable access to city by car. Able to make drinks and snacks. I would certainly recommend citea to friends, Had to ask for toilet rolls, carpark very near but access only over grass and rock flower bed. Nowhere as yet to walk for an evening meal. Little kitchen well equipped but there was a gap between sink and wall which just needed filling in with a piece of wood. We continually thought there was a shelf there andkept dropping things
kitchen provided, unlimited online service, spacious carpark, reasonable price... lights too dim, distant from town centre...
pleasant room. useful kitchenette area New facility not yet operating fully could explain poor quality of petit dejeuner on offer. meal definately not value for money
Excellent Price, very well equipped with small kitchen. A little far from the old city/ Wi-fi only available in lobby.
it is very convient to the TGV avignon station, only 5 minutes from the station。there is kitchen which is useful for cooking lunch and/or dinner。and the room is clean, quiet。 need to take bus to avignon city centre, it cost 1.2 euro and 20min each time .it's not convenient for travelers without a car.
The ease of travel within the Avignon region Just the unavailability of the internet.
good location. close to bus and train stations. good staff to answer questions. Small room
location just what was needed room over looking square
The staff were very friendly and courteous and eager to provide a good service to guests. The hotel is located at the top of the main street and opposite the Palace du Papes, which is an excellent location. It also has a very good restaurant. No, it was good value for money and very pleasant.
The location is super....the facility is ok, since it's renovated from an old building.
Location was perfect. I would recommend hotel only for the location Bathroom was extremely uncomfortable. Bathtub was very deep, no handles to help you out, water would splatter all over
Friendliness of the Hotel Staff.
Great location, right next to the Papal Palace. Our room was located directly over the kitchen of the hotel's restuarant and overlooking the street in front of the hotel, so it was very noisy with people, deliveries, trash pick-up, street sweepers...
restruant is nice room is small
The hotel was clean and tidy, the hotel hired cycles which was an easy way into town and the food/wine at the restraunt was excellent.
The setting and gardens are lovely. It is also (if you have a car) the perfect distance from the city to get in and out easily whilst enjoying peace an calm when out. The air conditioning in the room was superb (and almost essential in this area in summer).
Quiet , free and protected parking,very friendly and helpful personnel Though the food was good , the kitchen,due to the late season , only worked at reduced offer. Fot the same reason the bar had a tendency to close relatively early .
The owner/manager Jean Paul who was also the chef was very good. Very easy access into Avignon a surrounds. Believe the first floor amenities are being updated early next year. Lovely spot and in summer I think would be picture perfect, sitting underneath the vines having a quiet drink. We would return. Nothing really.
Ideal place to be relaxed. The hotel is located on the island right next to Avignon with a swimming pool. In addition to sightseeing, you can enjoy bicycling in the area. Excellent food!
The Evening meal was exellent
beautiful old building excellent restaurant good service scope for cycle hire none
The location was superb and the countryside around is wonderful for walking and cycling no
clean rooms,relaxed atmosphere,lovely food,good breakfast.very pleasant staff.
Inexpensive option outside of Avignon: easy, if you have a car (with GPS). The rooms had a bit of an odd smell, like too much Febreeze had been sprayed to cover up years of smoking but your nose does get used to it. Also, there was not hot water at night (luke warm) and so quite disappointing if you wanted a hot shower before bed. In the morning, however the water was scalding hot.