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most things no elevator
staff,comfort,& very convenient location n/a
Nothing The atitude of the staff (female) was extremely rude.She spoke English well, and rude.She is the first person I've ever met in France.
Location is the only positive thing I can say about this hotel. this is a hotel where the owners have absolutely no pride of ownership. there is a sense that no money is put into maintaining and upgrading the facilities.
good location within walking distance of sites and food. bird noise in court yard and rooms. staff had very limited english and did not inform us of hotel hours nor provided security code for late arrival. hotel was generally old and dingy. needs upgrading. no detailed map provided to public parking but 40% discount for hotel guests was generous.
The hotel situatated was in a great part of town. A five minute walk through the town square and you're at the Pope's Palace The power went off roughly 15 times during the night. It was a cold night so everyone had their space heater plugged in. Apparently the breaker box couldn't handle it.
The triple room was a fair size. The beds (the double & sigle) were short and a little uncofortable if you are taller than 5.7ft.
The location was excellent, 5 minutes walk from The Palais des Papes.
Location exceleent for being in the hub of things. Not far from main attractions and more important a supermarket Air conditioning didnt work. One tiny wardrobe for 3 people and no drawers to place clothes meant we had to keep our tops in our suitcases.
Convenience of location. A bit run down and in need of makeover. lack of anywhere to park to unload
Great location and attentive, concerned staff. Perhaps the best dinning in the city. Very comfortable sleeping. Shower didn't have a curtain to contain the water, so it could get messy. Otherwise it worked well with good pressure.
The location was great. the hotel overall was quite nice with AC. The breakfast was delicious.
A small, modern hotel in a perfect location in the heart of old Avignon. Good value and pleasant, comfortable, quiet rooms. Fancy coffee maker in room. Difficult to access by car and parking garages are not too close (not bad, though). We were upgraded to a suite which was really nice, but despite having an elevator, we still had to climb an additional 30 steps after we got off on our floor to reach it (with all our luggage, baby stroller, etc.). That was just for the suite, but most other rooms also require various numbers of extra steps despite being on the same "floor."
The hotel location is perfect and the rooms were wonderful especially when compared to typical European hotel rooms. The view of the square is a very nice addition to a great room and kind, helpful staff.
Wonderful hotel. Great location and friendly staff.
Location Smell of sewage
Location. Helpfull friendly clean. Cute
excellent location and very friendly & helpful staff. breakfast is ok. Big variation in rooms & bedsizes. We changed room without a problem.
Second visit to Avignon. Hotel location is perfect, right on the square. Very clean, large room, well appointed. Staff is excellent. The bath had some severe water damage to the tiles and this had not been repaired for some time.
Great location, friendly staff Tiny room, tiny bathroom
location too expensive no reception area/bar
It was on the town square, so a great base.
Excellent service, excellent location, and outstanding dining room: excellent value for money for meals and wine. Service was faultless. This was one of the nicest stays we could ever imagine. We are planning to return sometime later this year. It was truly and outstanding experience. We are not neophytes to France. We've lived in France for over twenty years. A tiny point, but we slept with the door open to our terrace and we were visited by mosquitoes. Maybe it would help to have netting installed on the terrace or a discreet sonic zapper in the room above the beds.
A lovely hotel with nice rooms and very freindly, capable staff. Location was perfect.
Hotel is in a great location and its public rooms are very attractive. We paid for an upgraded room in the new wing of the hotel and we were very disappointed withthe room design and the facilities there. It did not warrant the additional cost and the lighting and privacy of the room were very poor.
Nice location & elegant atmosphere! This hotel is located near from the station of SNCF & the bus stop from TGV, it's very convenient for tourists. It was little hard to connect to wireless internet from a room because of the condition of wifi.
The place is magnificient, we had a lovely room with views to the cloister and the fountain The room (in the old part of the building) was quite big and the bed was very comfortable. The hotel sometimes looks a bit cold, with long corridors and not very well furnished. Moreover, the staff at the reception is pretty unhelpful and not willing to give advice when requested. In a turistic city such Avignon this should not be the case.
hotel itself, room, staff
The location and the buildings The swimming pool is tiny
Excellent staff, clean, bright,
Although the description of the hotel says 'gratis WIFI in the whole hotel available", there was no WIFI in the rooms. The same for the airconditioning, the management had turned it of centrally despite a outside temperature of 25 degrees and a even higher temperature inside the room. The water pressure of the shower was low and the showerhead was placed in a bad way. The breakfast is very poor and of low quality, certainly not worth 16 euros per person. As other guests had also suggested in their comments, there are better places nearby the hotel to have a good quality/price breakfast.
Unusual and interesting use of monastery but the downside is confusion on use of stairs and noisy lift added to the external wall in the courtyard. Having secure parking at small cost was also a bonus. Reception area too small to handle a large group and also suffers from wind blowing in leaves. Bathroom was large but let down by small shower area and dangerous edge of vanity unit when using the toilet.
Centrally located. Quiet, off the main street. Cost of food was too high, but there were plenty of cafe's nearby to get good lower cost food.
Proximity to main attractions. Large, spacious room. Effective air-con. Excellent view. Never had to wait for lift.
This hotel was located in the centre of the Old City. The location was excellent for choice of dining, shopping and seeing the many interesting sights.
The staff, location and size of the room No
Good location, good breakfast!
The room was large and comfortable The maid left our door open on our first day but the reception staff were apologetic. Tea and coffee making facilities would have made it better.
Excellent location and very peaceful Our room was comfortable, but a little on the small side
Great location and a superb hotel in the heart of the city. So many sights to see, without getting the car out again.
Lovely hotel in all respects other than being some what dated and old fashioned. Great view from the room. Old fashioned fittings and decorations
hotel personal was extremely helpful
Very good location,nice rooms Smeal on the hole
The location of the hotel was wonderful--mere steps from the Palais de la Papes. Parking was available at an adjacent parking ramp, a big plus for staying in Avignon. It was very difficult finding the hotel as the entrance is located inside the parking garage.
I am disappointed, having booked this hotel through Active Hotels, that the single night stay by my wife and her friend was billed as two separate transactions on my credit card, thus attracting extra commission. I have heard of this trick before, it is usually to avoid a single transaction over £100 on a credit card. The check in and room have been ticked as poor because my wife tried to get into her room and the card didn't work. The existing occupant came out to see who was trying to get into his room. What a simple but stupid mistake.
The location was excellent and the rooms were very comfortable and clean
Very gool location, close to palace, 2 minute walk to town Square. clean rooms , good size comfortable bed Staff had quite a bit of diffuculty with english , not a big problem for us could be for some
The location of hotel is just 1 minute from the “Palais de la Papes” and all the main attractions. Moreover it has an entrance directly from the public parking (you have a discount from the official price). The staff was kind and speaks a good English. The room was very quite. The room was not so big. The price is high. Sometimes in the hall there was a bad smell (drain?).
Parking close to the entrace for 23 hours.Bed was comfortable They were having major renvation works and did not state this to guess, before arrival/booking. Losy minibar and no open bar services facility due o these works. No meals other tha high cot breakfast. No power plugs beside bed The cost was far too high - should have been a reduction due to virtually no facilities that Mercure normally offer. Moved to nother hotel next day for 30 euros less.
The beds were excellent, nice duvets and pillows. Nice to have a fridge. Great location for sightseeing. Bar area been refurbished since I last stayed there and looks much more modern. No milk or coffee was ever placed in the room - only teabags? Had to ask reception for coffee and bought our own milk. Considering the cost of the room this was playing real cheap. You get tea, coffee and milk in any decent budget hotel nowadays.
The fridge with things to buy in the lobby was well stocked. The breakfast buffet was very good. The bed was comfortable. The room allocated to us was overlooking the breakfast room so we had to keep our blinds drawn most of the time. We were next to the staircase on floor 1 (room 102) so we often heard noises of footsteps and the door slamming on the ground floor. Would not choose this room and you should not be offering it.
Location and ease of parking. The duvet on the bed was too hot. We had to take it apart.
Convenient to bus and train station as well as the centre. I asked for a quiet room which they provided but it faced an alley and had almost no natural light.
Staff, location Bad shower
very good location, parking under the hotel why charge for private hotel park ?!
They were helpful when we asked to change our room The air conditioning was noisy
The room was clean and well maintained. Location is very good, five minutes walk to center. Bathroom was very good. Breakfast was poor, boiled eggs had kind of bad smell and remained one day before I thought! Indeed no problem, nex day we just skipped the breakfast.
One of the male receptionists at night was very helpful and smart. He can speak fluent English and I was very impressed by his courtesy. We requested about airport transfer vs. taking taxi / Roissy bus and he can clearly tell us the differences and further on recommended the best option which we followed as a result. His professionalism impressed us. One of the more 'senior / elder' female receptionists could not speak as fluent English as some of the younger staff and she was having difficulty understanding my question on whether I can use my metro tickets for RER (e.g. buying an additional ticket to go with the metro or not), and when I further prompted she immediately felt irritated and just told me to ask at the station.
Convenience to train station
location Sterile uninviting atmosphere
The receptionist was excellent. Parked my car and had it out front in the morning. Good location. It was a little old and tired, but had character.
Location was great. The front desk staff was outstanding, and the rooms were always clean nothing
Easy access to Avignon by foot
Location was perfect. I would recommend hotel only for the location Bathroom was extremely uncomfortable. Bathtub was very deep, no handles to help you out, water would splatter all over
The location is super....the facility is ok, since it's renovated from an old building.
location just what was needed room over looking square
Great location, right next to the Papal Palace. Our room was located directly over the kitchen of the hotel's restuarant and overlooking the street in front of the hotel, so it was very noisy with people, deliveries, trash pick-up, street sweepers...
Friendliness of the Hotel Staff.
restruant is nice room is small
The staff were very friendly and courteous and eager to provide a good service to guests. The hotel is located at the top of the main street and opposite the Palace du Papes, which is an excellent location. It also has a very good restaurant. No, it was good value for money and very pleasant.
I found the Hotels location to be excellent. The reception staff were very helpful and all spoke English. Some of the facilities were not good , but the Hotel was being upgraded which we could see and a lift is to be installed during the coming winter.
Close to city center, quiet.
Very convenieint location and pleasanr staff Water for tea nede to be hotter
Staff were helpful and pleasant. The location was good. The decor was truly hideous; chosen by someone colour-blind, surely. Made the entrance and hall seem dirty and dingy when it wasn't; and the pale green rooms looked as though they were mouldy - but were actually clean and comfortable on everything but the eyes.
Location right in the heart of Avignon. Staff very helpful. Dark and gloomy hotel with very basic accommodation and services. Rooms are very tired although resonably clean.
The location is very central and the room was relatively spacious. The breakfast was good. There was no parking available close to the hotel. The bed linen was stained and the room smelt like people had been smoking inside. There was also no lift in the hotel which made being at the very top with heavy bags difficult. I thought that the room was overpriced compared to other hotels of a similar quality in France.
Location Could not use the bath as plug missing and water set to shower.
The attempt to create a truly unique atmosphere within th hotel. A truly Italien experience had been created in a French Hotel Situation and everything else was perfect
It was v.central to the main road and the historical monuments Other than location, a very poor hotel indeed. The rooms had walls that may as well have been curtains instead that seperated you from your fellow "boarding room" fellows. As a result you could not spend any time in the hotel since u couldn't even walk around without disturbing anyone - definitely not worth it
Basic but clean, quiet, very well located and friendly staff. Though difficult to find the hotel has its own parking space, very helpful in a city like Avignon.
location mattress cover
Room was renovated and cleaned well. Breakfast was good, but after 9h30, almost all the food was finished and there was no choice to eat.
The hotel was in the centre and it was easy to get to good restaurants and bars. We used it on our way to the South of France and it was a good overnight stop. We will definately use it again. Thank you for a good stay. We were told we could have a parking space but on arrival we realised there weren't any.
Overall, clean and neat. Friendly and efficient manager. Great location, Quiet during the night.
This was central- easy to walk to everything, but very quiet at night because it's right next to a garden or park.The room was clean and comfortable. The woman was friendly and helpful about parking. There is a system for getting into the road with your car- usually it's blocked off, but when you arrive you park right across the pavement while you press a button and hope the hotelier is there to make the bollard disappear so you can drive in. It's a bit tricky, and when we were leaving and wanting to get the car in to pick up the luggage, apparently she didnt hear me pressing the button so wouldnt open...not quite sure what was going on.
very helpful and accommodating staff . I would especially like to thank Amani who helped us with boarding passes for our flight. the fact that we had to walk up 3 flights of stairs to the room , although we needed the exercise !
This small, one-star hotel was in an excellent location for options to public transit, and the staff were extremely friendly and accommodating, especially helpful were Martine, Amani, and Doria. While it is an older facility, my double room used as a single was spacious and the bed was very comfortable. The bathroom was also a good size and there was plenty of hot water. The breakfast is an additional cost but a fair value. The hotel is around the corner from the Tourist Office, which was also a convenience. A nice park is across the street. The lovely Place des Corp Saint is down the street and has a selection of moderately priced restaurants and cafes. I found the hotel overall an excellent value for a budget traveler. Free wifi.
The hotel staff are helpful and friendly. Our simple but charming room had a view over the park and church tower. The bathroom was modern and spotless. The hotel is quiet, yet central and located close to rail and bus stations.
The location was just excellent. It´s relatively cheap and it´s good value for money, even though it´s not a superb hotel. Clean, simple, nice staff and excellent location. Will stay there again next time in Avignon
Very helpful staff
Central Position with good view from my room
Very nice, helpful staff, good location. The hotel is in a very nice nice old building, and the renovation will hopefully bring out the beauty of it again. Exterior of the hotel is under renovation. Room was clean, but very basic with tired, old furniture. Hopefully renovation will include the rooms as well.
The location in the centre of Avignon was excellent and there was a double bed. The bathroom was filthy, there was a hole in the wall, due to scaffolding outside a metal shutter had to be kept shut over the window for security so there was no natural light, and the hotel was dark and dingy.
Nothing! Room is very dirty. Bath room is in very bad shap and not functional. Carpet not clean and has very bad smill. I'had to buy my own air freshner!
It's a great location, and good price Staff
in the main street, easy to go shopping and tour bad smelling in bath room, a little far away from train station SCNF
The staff was helpful and flexible with breakfast hours The furniture is very old, the pipes in the restroom made noise all night long and for many minutes after using the toilet. They decided to renovate the exterior while I was there and workers started pounding the walls at 6 am which of course disturbed everyone's sleep.
The reception in hotel was so nice,especially Mike. He was really interesting and friendly.we appercicated it. The position is not really convenient. If you dont have heavy luggage , it is fine. You have to carry on your bag from bus stop to hotel about 10 mins walking.