Book Avis car rentals in Cebu City

Pros: The pick up and drop off were dismal. They advertise it is drop off and pick up at the airport. This is not true. Their site is off the airport and there was no one there waiting for me at the airport. It took me 40 minutes of phone calls and then another 40 minutes for them to arrive and take me to their off site office. I had to drop off the car early because I had a 6 o'clock in the morning flight. They wanted to charge extra for that and I showed that on the reservation I was dropping the car off between 4 and 5:00 in the morning. When it came time to drop the car off there was no one there at the office or at the airport. I had to leave the car in their parking lot and did not have anyone to return my 7500 peso deposit. Is a poorly run operation and I would not recommend it for anyone

BEWARE ON RENTING AT MANILA AIRPORT

Cons: AVIS SAYS THEY HAVE A AIRPORT PICKUP BUT ACTUALLY THEY DO NOT HAVE A COUNTER OR KIOSK. WE WALKED AROUND ASKING OTHER COMPANIES AND AIRPORT STAFF IF THEY KNEW WHERE AVIS WAS UNTIL WE WERE APPROACHED AFTER 30 MINUTES AFTER OUR PICK UP TIME BY A LADY WITH A CLIPBOARD AND AVIS NAME TAG. FROM THERE IT WAS SKETCH AND A HASSLE TO FINALLY GET INTO OUR CAR (HAD A HARD TIME PROCESSING OUR CREDIT CARD AND WAS DEMANDING CASH) AFTER ANOTHER 20 MINUTE HASSLE WE WERE IN OUR CAR. BEFORE WE LEFT WE VERIFIED THAT THIS SAME AVIS EMPLOYEE WOULD BE MEETING US AT DEPARTURES AND DOOR AT A VERY SPECIFIC TIME. WHEN THE DAY CAME TO DROP OFF OUR CAR SHE NOR ANY OTHER AVIS EMPLOYEE WAS ANYWHERE TO BE FOUND. MY HUSBAND AND I HAD TO LEAVE OUR CAR AND IN THE RAIN GO SEARCH FOR SOMEONE TO COLLECT OUR CAR AS WE CONVINCED AIRPORT SECURITY TO LET IT SIT IN THE PASSENGER UNLOADING LANE. WE LOOKED FOR 45 MINUTES UNTIL WE FOUND HER!!!!!!!!!!!!!!!!!!!!!!!!!! SHE LAUGHED SAYING SHE GOT THE TIME WRONG WTF! WE ALMOST MISSED OUR FLIGHT! THEN SHE DIDN'T HAVE ANY PAPER WORK TO GIVE US SAYING SHE FORGOT IT OR GUARANTEE THAT THE CAR WAS RETURNED WITH A FULL TAKE OF GAS AND IN GOOD CONDITION. SHE SIGNED OUR PAPERS SHE GAVE US ON THE FIRST DAY WE STILL HAVE NOT RECEIVED OUR DEPOSIT REFUND!!!!!! DONT TRUST THIS AIRPORTS AVIS!

Cons: Never told us where drop off is, changed addresses, no clear signs in term of where the drop off is and we nearly missed our flight No one picked up when we tried to call

Do not rent from Cebu Avis

Pros: Nothing, I originally liked they were located on airport instead of others listed off site with shuttle services. But that was a lie

Cons: First off its listed as an airport location, well it's not. 2nd there are booths for car rental companies, but Avis doesn't have a booth, so there is "suppose" to be someone apparently walking around representing Avis. But she/he wasn't there either. Had to call the local office, when traveling abroad making a phone call can be challenging, then wait for them after already wasting time trying to locate them, bottom line, AVOID!!

Deposit not returned

Pros: Car was left back ..as we got it ..and they have not returned my deposit

Pros: There was nobody at the Avis counter at Cebu Airport. I made reservation for 10am and I showed up at 11am. Nobody at the counter! I waited for halfhour then left the airport without a car. FEIEDUN VLADI

Pros: The employees is very kind.

Cons: Kayak and that office is not good communicated.