10.0
The personal was really nice and bring us a really good experience. I will rent again with themReviewed Feb 3 2026
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2.0
Rep was cursing someone out on personal phone in front of us, he didn’t know if he had a car and then said he didn’t know what condition the car was in. Car was very dirty inside, gas was on empty so had to fill it up, returned it and they tried to charge me for half a tank of gas even tho I filled it up. Then said I should have taken a picture.Reviewed Feb 2 2026
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2.0
Computer systems were slow or something so the guy running the desk says. There was one guy working the entire line. He was multitasking so he was great but really needed more people working. Took over half an hour to get thru 4 rentals. My rental took 3 minutes to so I’m not sure what the other people’s situation was but I paid extra because I figured Avis was better. Could have paid 2/3 less and gone with Payless for probably the same wait time.Reviewed Feb 2 2026
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6.0
Gas tank was only 3/4 full. Took some negotiating in Naples when we dropped off. Credit wasn’t issued, had to call…Reviewed Feb 1 2026
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6.0
I had reserved a full sized sedan like a Camry however, the told me that they only have an extra large SUV or a jeep wrangler rubicon. The representative then said I can either take what he is offering or cancel the reservation. I wanted a comfortable and relaxing drive instead i had an extra large stressful drive......Reviewed Feb 1 2026
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10.0
Getting from terminal C to terminal A is a long shlep and includes walking with your suitcase and bags outside for relatively long time which is not comfortable especially in a cold weather.Reviewed Jan 31 2026
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4.0
They charged me for a reservation that was paid before. Definitely not a good company.Reviewed Jan 28 2026
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10.0
The staff were friendly and helpful great place to rent a carReviewed Jan 26 2026
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2.0
They didn't have any vehicles available to rent. Will never use your site again.Reviewed Jan 23 2026
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2.0
My rental car did not have snow tires!! The weather was very wintery and the car was unsafe on the roads. I was vey lucky not to have ha an accident. The car drifted and the brakes almost always locked and kept sliding. It was frightening and frustrating!!! A very bad experience 😩Reviewed Jan 23 2026
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2.0
Pickup was great, but the rest of my experience was a nightmare. I had a one-way rental, and during my trip, the check engine light came on, and the vehicle shut off multiple times. I contacted roadside assistance, and they asked if the vehicle was drivable. I told them it was acting funny, and they directed me to drive 30 minutes backwards to New Haven, Connecticut, to exchange it. I specifically asked if a similar vehicle would be available, and they assured me it would be. I called again to see if there was another location on my route, but the second person insisted I had to exchange it in New Haven. So, I went there, only to find that the new vehicle wouldn’t work with my cargo. The team member suggested I drive even further out of my way to Hartford, Connecticut, because the vehicle I needed was only available at international airports. I refused, as it would put me further behind schedule. He told me to contact roadside assistance again. I called roadside assistance once more, and they said there was availability in Newark, New Jersey, which was along my route. I verified that the vehicle would accommodate my cargo, and they assured me it would. Upon arriving in Newark, I discovered the rental was “closed out” in the system, causing further delays. I had to go to the counter, reopen the rental, reverse the charges, and finally get the vehicle I needed. I am utterly dissatisfied with the initial service from roadside assistance. Manchester was great, but the gentleman in New Haven was unhelpful. Roadside assistance caused major delays, and the vehicle issue, while not their fault, severely impacted my experience. The person in Newark who resolved my issues was amazing, but the overall experience was a disaster. Washington Dulles was fine, but I didn’t receive a receipt and had to call to get one. This ordeal cost me over 5 hours of travel time and extra gas money. It was a massive headache, and I expected much better. When I expressed my frustrations to Avis, they credited me $20, which felt like an insult.Reviewed Jan 23 2026
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4.0
The car was great. The Avis staff in Liberia was very rude. They also charged me a $250 cleaning fee because there was sand in the car that would be easily vacuumed out.Reviewed Jan 22 2026
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