Bellemont Hotels

This hotel is currently practicing consumer fraud, basically...website advertises "free breakfast", and next morning guests find out that they are "under renovation" and no breakfast available, and no local restaurant voucher provided to compensate..."BUYER BEWARE"...not as advertised or contracted for...had we known that "breakfast" was a lie, would have stayed elsewhere (as we will do next time in Flagstaff)...enough said

Location and free breakfast. This place has the most uncomfortable beds I have ever tried to sleep on in my life. Plus the rooms are surprisingly small for what you pay per night. Not worth it.

Location was great and so was breakfast. Appears that some rooms have been updated to a degree. Ours wasn't one of them. Train noise bothered our kids. And if you want comfortable pillows that aren't lumpy, bring your own.

The bathroom and room had been updated. The location is about .5 mile from downtown bars so easy walking distance. Check in was extremely quick. Breakfast area was a large space. We stay frequently in Flagstaff and wanted to try a different hotel. I went into it with some concern with proximity to the RR tracks but thought we could drown it out with the AC unit. That plan partially worked as the AC would cycle off for about 60 secs about every 10 mins. Breakfast was just medicore, several outlets didn't work. In the end we likely won't go back.

Nothing This was the worst hotel experience I've ever had. It would impossible to enumerate all the problems. I will NEVER stay at this run down, dirty, dangerous joint again. I'd like to know the owners so I can avoid anything with which they are associated. They should be EMBARRASSED.

Location Will not return or reccomend. Nore I am a road warroori

Cheap room & located close to the freeway. Facilities were very run down. I would not take my family there.

It was loud. Shower was gross. Food awful. Line for waffles and nothing else really. It stocked for breakfast. Toilet overflowed. No one cane to fix it. I won't go back.

Clean, quiet. Decent breakfast. Beds and pillows poor. Expected better for price charged.

Location was okay. The place smelled like an ashtray. The room did not seem remodeled. It felt old and gross. Luckily there was very little time spent there. I do not recommend this hotel. The one next door looked much nicer even from the outside.

Stiff greeting and no real directions. Room had heavy smoke smell. Front desk said they would send someone to spray but I declined and asked for different room. I was accommodated. The next room had a drawer on the bedside table that wouldn't close and clearly got in the way of getting into bed. The front send a nice man to put tape on which was acceptable to me. i don't think I'd stay here again.

It was too hot in the room, they did not have the air on and it never cooled off til in the morning when it was time to leave. And there were bugs in the bathroom.

Location was close to NAU. The room was not clean at all and everything in the room was old and the room smelled.

Very rude staff! Arrived at 3 AM and the next morning got threatened to leave there before noon or get charge for another day!

good central location in town, good value, clean, nice staff breakfast

Made reservation over a month in advance, even calling to speak to supervisor/manager to ensure specific room. She assured us that we had the room. Called the morning of the reservation, as we were driving from some distance. Was told that not only did we not have the room we were promised, we did not even have the type of room. Instead we were told we were "downgraded" but that we would save money. Seriously. Who downgrades someone -- you upgrade if anything. Huge disappointment. Hotel did later email to apologize and offered Hilton Honors points, which was nice. But trip was ruined.

Clean, updated rooms, nice gym and fitness area. Half of the parking lot was blocked off for a private venue and guest were forced to park off site both Friday and Saturday. The staff didn't mention this until after checkin. Also both nights that we stayed there was very loud music over powering the volume of my tv in our room. I called twice each night and complained about it but the music was loud until almost midnight both nights. Double Tree did end up giving us a free nights stay but only after dealing with it for 2 nights.

The room was very nice and clean. Their pool and hot tub were closed. It really makes me angry when hotels don't put that right up front on booking sites and/or make sure the hotel desk people tell you first thing. The hotel desk person did NOT tell us the pool & hot tub were closed until AFTER we were all checked in and gave our credit card info. We are from Alaska, so an outdoor pool is a real treat for us. My husband was having back problems and really needed the hot tub soak that night. We would not have stayed there if we knew they were closed. I should be common curtesy to let people know that up front!

Comfortable size of room. Stocked well. Staff friendly. Lobby and parking lot clean and well kept Bathroom had hair. Bed sheets had dirt under top cover, found a penny under sheets at check in. Spill stains along wall inside entry to room No sheets for pull out bed. Room had strong chemical smell even with window open while stay (33 degrees outside).