Extended Stay America Philadelphia - Bensalem

This guest did not leave comments about this hotel.

convenient location in front of casino The TV stop by it self if it's too long - remote did not work had to do manually - no pen or paper to write in the room - they dont provide coffee or tee in the room - poor breakfast

location is good breakfast

Good location.. Breakfast was bad.. Linens were not so clean..

The location Cable and wifi are usually standard, they wanted you to pay extra money to watch certain channels and for wifi was free but slow and if you want it to work faster you had to pay for it.

Room carpet was miserable Chairs were so dirty and stained that we could not use them without covering them with towels Room smelled like having hosted heavy smokers, despite being advertised as non-smoking.

Good location Front desk person was utterly disinterested that I had shown up and not friendly. Room air conditioner was not working, TV remote not working, loud disturbance that went on for a while in the hallway in the middle of the night. Not a great experience.

Breakfast was a joke. Rooms smelled bad, were not very clean, and had bugs on the third floor.

Room 303 had a stale odor to it.

Nothing Staff One vending machine no ice no plate for microwave

Price was great. Room was clean overall. Close and convenient to Sesame Place. Front desk staff was a bit unprofessional. Breakfast area was disappointing. Bed was extremely uncomfortable.

The bathroom toilet still had feces remnants stuck to the bowl from the previous guest.

The location was good. The laundry room was nice. Everything was about average until it was time for me to check out. I needed an extension on my late check out time and the management was rude, condescending, repulsive, and disrespectful.

Convenience Sheets had stains and trash was not emptied

This guest did not leave comments about this hotel.

Location Hotel had roaches,my wife slept with all lights on never again.

Kitchen Staff rude, room wasn't cleaned well. Been there lots of times, but this last experience was horrible.

Location was perfect, staff was pleasant. Bathroom was small, pillows were small, bed hard, and vending machine needed a change machine

Easy access to Philadelphia for the weekend, the staff was very friendly and welcoming Outside of the rooms, there is very little space in the hotel. We were not able to get a coffee maker despite two requests. The beds were very hard and our bathroom, while recently cleaned was stained and outdated.

Given a smoking room, when Proceedings specified non smoking. Couldn't stay, because they had no non smoking rooms available

The hotel had a bad smell. Had to buy fabreeze to spray all over the room and bedding before I could sleep. Will never stay here again. The 'breakfast' is just granola bars and coffee. They should NOT be advertising free breakfast , that is deceptive. Nothing.

Leaky shower, dirty, sink drain didn't work

sheets and blankets were itchy!

It wasn't the hotel I didn't like it was the staff they were very nasty both over night staff and morin staff manager was on break they said The hotel wasn't bad it was the customer service soon as I walked thru the door the lady had and attitude and didn't want to give me a room that I paid for I will never come back!! I also wanted to speak with manager and no one would help me!!

Location Switchboard not always answered automated system not working (missed calls)

This guest did not leave comments about this hotel.

Location was perfect Room was dirty

they sent us to the wrong room first at 1 am thank god the key didnt because work room was occupied...breakfast was barely a continental shouldnt even be advertised

CONVINIENT LOCATION - CLOSE TO THE CASINO, RESTAURANT, FRANKLIN MILLS MALL, MOVIES THEY DID NOT CLEAN THE PARKING LOT THAT HAS FULL OF SNOW VERY SLIPPERY AND THIS GIVE BAD IMPRESSION TO ALL CUSTOMERS - THEY DONT CLEAN THE ROOM IN EVERY DAY BASIS, ONLY ONCE A WEEK (WE ONLY STAY FOR TWO DAYS) THE GRAB AND GO BREAKFAST IS LOUZY

nothing and i would never stay there again! dirty rooms, deaf person for cleaning , no communications, fifty tub , rodents, broken showe

Towels not clean also toilet has a. Cigarette burn Mark. It was terrible.

Not a pleasant place... All smells smoking... Poooor breakfast!