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The room was pretty clean as was the hotel itself. Perfect for a one night stay with our two young boys for our trip to Sesame Place The pool was under construction which wasn't stated when I booked the hotel so my kids were a little bummed. Additionally my shower was dirty and the fridge wasn't emptied after the last guest, there was an egg in the fridge when we got there
Was formally a Holiday Inn and is in the middle of remodeling.I stayed here when it was a Holiday Inn and they are making improvements but still do not have it all together, Breakfest bar was good but the room although updated appears warn. My TV remote did not work and the channels were limited. It was quiet but that was because no one was there!
We booked 2rooms only they had us only registered for 1 , we had to take a smoking room because that is all they had. The woman at the front desk went up and sprayed it before we went in and help me carry my bags..
Adequate complimentary breakfast, hot coffee throughout the day, plenty of free papers. Most of the hotel undergoing rebuilding, room was shabby and should have been redone before courtyard. Most outlets in room were in lamp bases, bulbs flickered while light was off, and frige/microwave stand swayed alarmingly, like furniture you buy for a dorm room.
Nothing. Hotel smells of smoke and mold. Bed linens were dirty on arrival. Sofa bed was broken and my older daughter fell through it the first night. The hotel is seemingly under construction with trash, trucks and dirt everywhere yet we never saw anyone working. Staff was rude. Breakfast was terrible. You get what you pay for I guess.
Nice Staff, very helpful. Great Breakfast, lots of Choices and plenty of everything. Rooms and Breakfast/Bar areas clean and well maintained even though the breakfast rush. Beds comfortable. Had a very nice time. Had a small problem with needing an extra pillow. A new staff member said it would cost me $50. I talked to another lady and she checked on it and discovered the new staff member had looked up the price for taking the pillow instead of just requesting one for the night from housekeeping. I received a pillow without charge soon after. It would have been nice to have the staff a little bit better informed.
Staff was very friendly and helpful. Hallways were quiet. Bar was roomy with a nice variety. Indoor pool was a nice size and did not get too crowded. walking distance to some stores and variety of restaurants within a mile. 10 minutes to sesame place. Surprised it was not more expensive. Great value! Shower in the room was very basic but served the purpose.
Proximity to Sesame Place It's old and smells. In desperate need of renovations
We loved the indoor pool and whirlpool! Great way to decompress before hitting the slots. I wanted a balcony or opened window but I knew they had neither so it was okay
The décor was very nice looking and clean The toilet seat could be a better quality
Booked a king... Got there and was given a room, which turned out to be a double. I called he from desk and hey told me they were sold out. I told them I wanted a refund and to cancel my reservation that I would go else where. The girl at the front told me she couldn't do that, so therefore I contacted the third party I booked through. They called the hotel and the hotel told them since I went into the room they wouldn't cancel it. Bait and switch at its finest.
Did not care for the design of the shower which was partly open causing water to splash into the bathroom area itself.
Very Close to Parx Casino. Beautiful rooms and hotel. Great Breakfast in the bistro. Nice indoor pool/spa and gym. Friendly Staff on the hotel side. Staff at the bistro was not very friendly. Breakfast was great but after standing at the counter for 10 minutes to place my order I had to have the front desk agent go into the back to get the staff. No smile and not friendly. Someone pulled the fire alarm at 2am but that is not something they can control so I still have them 5 stars over all. Business Center computers sucks. Half way into a work project they lost connection and had to be reset. Just get a standard computer.
I thought the price was great! I can't think of anything I didn't like.
the room overall was good. nice size beds and counter space. that there is no refrigerator in the rooms and there is no iron either. and this past time that we stayed there the ice machine was out of order in the front of the motel and we had to walk all the way to the next building on the top floor to get ice. and the front office did not know that the ice machine was out of order.
The staff is very friendly, the rooms are clean, flat screen cable tv....best deal around for staying at Parx casino
Price was reasonable and staff was friendly No hair dryer in room and it took 3 tries to get a working iron.
clean nice smell nice size bed was a little chilly didn't have heat just air.
Close to the main road, shopping and the Pa. Turnpike. The fact that I stayed one night and left and there was no refund for the additional two nights.
The hotel was very clean and comfortable, and there was a full breakfast-with spacious room to sit in the dining area (included with the price of the room). The staff were friendly and helpful. The hotel is also within a reasonable driving time of Philadelphia. The hotel did not have a record of our reservation made through booking.com. They quickly provided us with a room, however, as requested in our reservation.
I liked our room and breakfast. Very friendly staff. I liked everything.
Friendly staff, nice and hot breakfast, quiet and we can't wait to stay again.
They did not have my reservation. I will never use booking.com or stay at a Hampton inn again. I slept in my car.
Front desk staff were friendly and helpful Room was much too small and air conditioning froze one corner and left rest alone
Relatively close to downtown. Decent price. The refrigerator in the room didn't work. When maintenance checked, it was because it was run by the light switch by the door. That means I would've had to sleep all night with the light on. Also, rooms had a funny odor.
Location, parking facility, round the clock coffee :-), Free High speed internet
Easy access to Interstate highway. Only 2.2 miles from Wedding attended at Glen Foerd Mansion on the Delaware River. Although busy, I was able to get an early check in at 2pm. None.
The bed was very comfortable! I wasn't in the room enough to use the fridge, tv, sofa or anything besides sleep but those are the things I look for in a hotel. I missed breakfast :(
Very accomodating.. Extremely friendly staff. Noon checkout.
Clean & convenient. Also had 100% satisfaction guarantee which s rare these days No
The wonderful ,helpful people
This guest did not leave comments about this hotel.
The staff was awesome!
Our room was very clean and spacious as well , was bathroom and shower!! We were greeted each day by 'Baby' whose bubbly personality and smile were sure to make our day!! A minor problem with our safe but was corrected within 15 min of reporting it. Entrance to Hotel from opposite side of the one way highway offered no left turns and we missed the 'small sign' for Hotel entrance more then once. Perhaps a bigger entrance sign is needed?. Wedding party on Sat left minimal parking spaces for Guests.
I liked the cleanliness of the hotel, this is very important to me. I know the hotel if fairly new, I hope they keep up the cleanliness of the hotel.
How new & clean it was. Staff was very nice. Somewhat difficult to access.
Clean, comfortable room. Spacious workout area. Reasonable breakfast items. Wish it were closer to Philadelphia.
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Nothing No coffee machine, No ice machine. Pets all over the places.
Nada es una porquerÃa un pÃ©simo servicio. Todo pero lo peor es que se manifiesta un desayuno cuando realmente es una merienda.
Horrible.. Horrible.. I wrote the company, I'd like a refund.
As soon as we got there, we had to change the sheets since there were stains on them.
I like the kitchen inside the room I had no washcloths and towels in my room
Close to where i was going Staff was no where around to check in and was rude when came back to help....hair in shower bathroom wasnt really clean and also pulled dresser out and stuff was hidden behind dresser.waste of money
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Nothing Yes. The location was shady. Staff was shady. Room was nasty. Toilet clogged. There's some shady business going on there. I think people are selling drugs. Back door was always propped open with a rock when it should be kept closed for safety
If you wanted to go to the casino it's right across the street. I checked in later in the evening but did not feel welcomed as the lights were off in the lobby. Room smelled like smoke,light fixtures broke and made noise.The vent in the bathroom was extremely noisy. Dogs barking throughout the night.
The staff were not accommodating. We had issues with our room and ended up staying to another room under someones else name and credit card. I could have charged something on that card without them knowing.They didnt transfer our information.
nice facility, nice hotel, but small restaurant, breakfast was hugely expensive, no menu, room was empty. (food was good but overpriced).
Loved the room, very comfortable and clean. Loved that they provided shaving cream and a loofa sponge, nice touch There was no coffee pot in the room.
Seemed nice at first glanse, some staff were good. Nice pool in basement. Don' ge caught! They say it cones with breakfast like most normal restaurants; It does NOT. MANY other customers were offended by this (including the tables all around us). Felt nickel & dimed, humiliated. We complained and they made it up to us by throwing in breakfast (as advertized), but one guy at the front desk tried to stand by his guns, insisting that they made it clear on their website (ie that the customer was wrong).... Went back and checked.... Kayak had nothing about no breakfast, and Sheraton Bucks County had FREE BREAKFAST INCLUDED -falsely. Felt so sorry for the guy at the table next to us who was a returning vet & also got duped by them-- except he jus coughed it up and got ripped off by them. He also mentioned that the discriminated against him as a returning war veteran by offering him a more expensive price if he said he was a vet. When he complained the said it was just how it is.
Friendly staff I didn't like that our reservation was never booked, whne we arrived and were forced to stay in a smoking room.
The hotel as wonderful. They accomodated me when booking.com did not put through my reservation even though the hotel was full.
Staff was very friendly. There was a problem between Booking.com & Sheraton where the hotel did not have the reservation, the staff handled everything and worked it out. I was very impressed. None
location Doesn´t look like a Sheraton Hotel...
The room was spacious and clean. The hotel was very close to Sesame Place. Free parking! There was no fridge in the room and it costs 20$ to have it included.
Room looked newly updated. Friendly front desk staff. Hot tub was out of order. Pool looked dirty.
Room heater didn't work, we were not accommodated for it. Also places like that should include breakfast.
Front staff was rude. A foreign student group was making a lot noise during the night.
The room was spacious and clean. I had gotten Lasik surgery at the clinic next door and spent the night here to heal. Staff was very accommodating and guided me through the halls when I couldn't see. Would definitely recommend this place.
Very friendly and helpful staff Got a non-smoking room that stunk like smoke. The front desk made the situation right.
Liked Nothing. We did not realize rooms were rented out to long term tenants like apartments. So although there were only a dozen cars in the parking lot, every room was occupied on our entire floor (100 rooms on 2nd flr). It was NOISY even past midnight with crying babies, children, people outside. Only positive was that we weren't robbed in the night, and our vehicle was not broken into. Way too much hair on bathroom floor, chewed gum on bathroom floor in two different areas, dirty towel hanging on back of bathroom door. Fridge motor rattled, we unplugged it. Broken bed /frame, we couldn't wait to get out of there. We chose it becuz of its proximity to Sesame Place and didn't like the Sheraton at Sesame where we stayed during our visit last year.
Restaurant on site, although I never ate at it. Staff was anything but helpful especially when trying to extend my stay for one more night. I ended up leaving to stay at a different helpful despite paying for a room there anyway. Hallways were extremely busy and loud at all hours.
We booked this hotel because we went to Sesame Place. I was searching for a hotel that had a pool and free breakfast and this hotel had it all with the bonus of a playground. Also, they had a balloon animal maker and a face painter during breakfast. Staff was very nice and welcoming. The room was "non smoking" but definitely reeked of smoke. Also, the pool was closed. Huge bummer since that was why I booked this place. There were areas of the room that were not very clean. Made me wish I had my own cleaning supplies.
As I was up most of the night during Storm Stella determining how it was going to impact a facility I run in the area I was happy to find out that the bed was comfortable and that the blackout curtains were well adjusted so that I was able to sleep that next day. The cleaning staff woke me up in the morning telling me that I was supposed to check out even though I was registered for another night. . One main reason I had chosen this hotel was that it had on onsite restaurant/bar so that I would not have to go out in the blizzard. Unfortunately the restaurant did not open for the 48 hours I was in the hotel. The water pressure was very low and the water only moderately hot. The rooms really need to be updated. In this digital age I shouldn't have to pull the sofa away from the wall to get at a power outlet.
Our room was comfortable. I felt the breakfast options were good considering it's complimentary. And being able to spend a day at the hotels pool with my daughter was relaxing. Although it's not the hotels fault my biggest complaint would be the construction going on on the main road in front of the hotel. You have to go a little out of your way to get to it because of it and when you don't know the area that can be a bit frustrating.
Proximity to places in the area Noisy, difficult to communicate with staff, handicap room
I asked for service from the front desk, and each time the gentleman followed through and was kind. The toilet seat was so loose, that it moved sideways every time you sat down. Also, the toilet would not turn off. Once you flushed it, it would fill and turn off, but then it would turn back on and stay on. The water drained very slowly in the shower.
The place smelled of old cigarettes despite being smoke free. The bathroom was dirty...the tub had mold and the toilet had pee stains on it. We only had to stay 7 hours to rest between our trip and I would've changed the hotel if it wasn't 3am and if I didn't have my 1yr old. I would've had a better experience sleeping in my car. The staff was non existent you had to wait for someone to appear for check-in and check-out. The pillows were old, the linens were stained and the whole place was just really outdated. I would never recommend this place to anyone.
The room was filthy: elevators broke, stains on the sheets and comforter, A/C was broken, TV got 2 channels only, mini fridge leaked, bathroom rusty, trash was in the dressers etc.This hotel is in desperate need of renovations and don't even think of asking for a refund. This really should be a cheap motel instead of a choice hotel brand. Definitely not worth what they are asking you to pay nightly.
Staff was very friendly and the location was great. Overall we were very comfortable there. The pool was warm and the gym was clean. Pool and dining areas were small.
Location, convenience, price.
The place is conveniently located near Sesame Street Place which was the reason why we choose it. They do offer a shuttle to and from the park which is a huge benefit. They don't have a continental breakfast anymore. Which is rough since their coffee bar is really expensive and when you have little kids the "fancy" food isn't really what they will eat. The other complaint I have is with the shuttle. While it is useful and does provider transportation to and from the park there were times the shuttle didn't show up for like 15-20 minutes. This is really bad since the shuttle is only going half a mile to and from the hotel.
The staff was nice and the bed was comfortable. The room was dirty with mold in the shower. No one told us the pool was out of order then they tried to lie about it just happening. The food from the bistro wasn't that good. Too expensive for what we got.
The place was not clean. Upon checking to our room the bathroom floor was covered with black marks, the tub along with toilet seat were dirty. The hotel could have been a lot more cleaner.
Very convient for sesame place. Also went to Princeton from there. Staff was always very helpful. One manager-I believe his name was Angelo, gave out stickers and toys to my two young children during breakfast. Love that the very big breakfast was included. We stayed in a king suite which was perfect for my husband and two young children and myself. Was definitely worth the money. The first room we were placed in was nonsmoking but wreaked of smoke. We told the front desk and they moved us right away.
Horrible service. Never had maid service and front desk very rude when I asked for towels. Check in was slow and they had all of our details incorrect.
The location & the breakfast buffet. Everything was fresh & tasty. We were there for two ayes. Housekeeping did not clean our room. When I called the front desk, they were very apologectic.
the room was clean and what I expected. location was good, though somewhat difficult to find. service was poor. I had only decaf coffee packets in my room when I checked in - then was told by the desk clerk that he couldn't get me any regular ones. the shower nozzle came off in my hand when trying to adjust it
Your staff was helpful and friendly. My father passed away and we needed a place to stay and you made it a good experience. Thank you
It was comfortable, and I fell like I was home. The staff was nice and the clean-up staff was nice also. Nothing
Clean and comfortable rooms.. Fromt desk men were not the friendliest at check in.. And breakfast was just ok
One of the best hotel rooms I have ever booked since a visit to a resort in Park City, UT. The room had a DVD player, but the HDMI cord was missing, making it inoperable and the front desk was unable to provide a cord because the weekend engineer was not on duty.
The rooms were spacious and nice. The bathroom was nicely designed (spacious, modern). The option to make this place an extended stay was appealing (it was a nicely designed kitchen) The staff was so ill informed about the location. They didn't know where a local gas station was. They didn't know about the airport at all (even though they were right next to it). There were issues in the room and they made no effort at all to fix it. None at all. A place may be nicely decorated and furnished but the staff makes it feel warm and inviting. This hotel lacked a friendly, informed staff and that made the rating only "okay."
Rooms looked new, well-cleaned and well-appointed. It felt modern and cool. Staff was very friendly. Nothing!
Bathroom was dirty!!
It was pretty dirty. The first room smelled of smoke. The second room we stayed in was dirty. We won't be staying here again.
It was in very close proximity to Sesame Place. The room was very small (king standard) and there wasn't anywhere to put our twins' pack n plays without causing a fire hazard or climbing over the bed to get to the bathroom etc. The rate seemed high for this small of a room without any amenities.
Nothing It was supposed to be smoke free, but our room reeked of stale smoke. There was only one small cake of soap provided to use for both the sink and the shower. The only kleenex provided was one of those tiny travel packets a woman can carry in her purse. Supposedly, it was to be wifi equipped, but we were unable to connect to the internet, There were flies and gnats in our room. In short, there was absolutely nothing enjoyable about our stay at Red Roof and it will be a very long time before we book a room with Red Roof or Kayak again, if ever.
The place was very comfortable. We stayed for 2 nights since we went to sesame place, it was small but we didn't have a problem, my daughter and husband loved it as well I didn't like the scent as much, it smelled like old cigarettes. They should use febreeze & I didn't like that the fact that we had a standard room it didn't come with a mini fridge or microwave
The location. They had no idea what the reserved price through Booking.com was. It was like I did not have a reservation. I actually had to sign in to their computer to prove the price I reserved the hotel! I still don't know if I even received the hotel unit that I requested or if I got the base unit since the price was lower than the going rate.
The staff was friendly and helpful. The room had a strong musky, or smoke smell, it's a little hard to place. I thought maybe I was imaging it but when I got home all of my clothes still had the smell.
Location was convienient to Sesame Place and local restaurants. Room also seemed slightly larger than other Red Roofs I've stayed in. First room offered smelled of cigarette smoke.
Super clean room and friendly and helpful service. Very congested traffic in surrounding area.
People at the desk were very helpful and we were treated very well. I would recommend the hotel to families and to any one that wants to have a person on the receiving end.
we asked for non smoking but the room smelled of smoke. we are fron the country so the two stinkbugs walking on the ceiling did not make us ask to change the room but ---- we like this location because our children live in the area. We will probably consider holiday inn at Christmas time. frank
It was close to where my daughter was to have surgery not as clean or luxurious as I expected from a Red Roof Inn