I usually stay in this hotel for some years ago. I noticed this time that there’s a slow and short in the service specially in the bar and in the lobby it took me around 45 minutes just to take my order. I think they have short of staff this year.
4 stars
JW Marriott Hotel Berlin
Photos of JW Marriott Hotel Berlin
Overview
Located in Tiergarten, this hotel is a short stroll from Berliner Philharmonie, the Neue Nationalgalerie and the Berlin State Library. It provides a swimming pool, a sauna and complimentary Wi-Fi.
There are a range of amenities at JW Marriott Hotel Berlin that guests can enjoy, such as limited hours room service, meeting rooms and a fitness centre. It is pet-friendly and has public parking on site for those travelling with a car.
This hotel provides rooms with an en suite bathroom, air conditioning and a TV. All offer an alarm clock, a desk and a radio. They are also equipped with a hair dryer and cable/satellite channels.
Those staying at JW Marriott Hotel Berlin can indulge in a drink at Le Bar, before savouring a meal at Restaurant Maritim.
JW Marriott Hotel Berlin is within walking distance of Potsdamer Platz and Grosser Tiergarten. Gemaldegalerie is also only five minutes away.
Latest deals for JW Marriott Hotel Berlin
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at JW Marriott Hotel Berlin
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
General
- Executive lounge access
- Family rooms
- Lockers
- Storage available
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- Tile/marble floor
- City view
Services and conveniences
- ATM on-site
- Car rental
- Wake-up service
- Concierge service
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Accessibility and suitability
- Entire unit wheelchair accessible
- Hypoallergenic
- Hypoallergenic pillow
- No smoking
- Non-feather pillow
- Designated smoking area
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Accessible by elevator
- Allergy-free room
- Upper floors accessible by elevator
Bathroom
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional bathroom
- Additional toilet
- Bathtub
- Toilet
- Toilet paper
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Snack bar
- Breakfast in the room
- Dining table
Kitchen
- Electric kettle
- Kitchenette
- Microwave
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
Pool and spa
- Heated pool
- Spa
- Indoor pool
- Spa and wellness center
- Sauna
Parking and transportation
- Parking
- Parking (surcharge)
- Private parking
- Valet parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Radio
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Fax
- Laptop safe
- Desk
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Kid-friendly buffet
Things to do
- Bicycle rental
- Casino
- Cycling
Outdoor
- Garden
- Terrace/Patio
Bedroom
- Socket near the bed
- Wardrobe or closet
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of JW Marriott Hotel Berlin
8.6
Very good
4137 verified ratings
Wonderful
2061
Very good
830
Good
635
Okay
230
Fair
188
Mediocre
94
Poor
101
Summary of reviews
Guests say
Guests had mixed experiences at the hotel. A significant number of reviews highlighted cleanliness issues, with bugs and unkempt rooms causing discomfort. There were also complaints regarding service quality, with guests facing delays and unaddressed concerns. On a positive note, several guests appreciated the comfortable beds and pleasant atmosphere of the hotel, making it suitable for relaxation. However, the hotel’s location received neutral feedback, with some guests finding it a bit far from central attractions.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
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8.6 out of 10
971 reviews
8.5 out of 10
34 reviews
7.5 out of 10
9 reviews
8.4 out of 10
3 reviews
All reviews
Elegant lobby and very comfortable rooms. Staff are helpful and nice, Decent gym and having a pool is a nice plus. Location is near several museums and a relatively short walk to the subway. Only downside is there are no restaurants, stores, or nightlife in the immediate area.
Great customer service!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's amenities?
The hotel offers an indoor pool, a sauna, and a fitness center for guests to enjoy. Additionally, there are meeting rooms, limited hours room service, and a pet-friendly policy.
How is the quality of the beds at the hotel?
Guests have consistently praised the hotel for its super comfy beds and rooms, providing a comfortable and relaxing stay.
Is parking available at the hotel?
The hotel provides public parking on site, making it convenient for guests traveling with a car. Valet parking and private parking options are also available.
What can guests expect from the hotel's food quality?
The hotel offers an excellent breakfast with a wide selection and high-quality options. Guests can also enjoy meals at the on-site restaurant and bar.
How is the cleanliness and customer service at the hotel?
Guests have praised the very friendly and helpful staff, as well as the cleanliness of the hotel. However, some guests have mentioned issues with slow service and cleanliness in specific areas like the sauna and steam room.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Spa and Wellness Center
Guests appreciated the spa and wellness facilities, particularly the sauna and indoor pool. Consider indulging in some relaxation time during your stay.
Explore Nearby Attractions
The hotel's proximity to several museums and landmarks like Potsdamer Platz and Grosser Tiergarten makes it convenient for sightseeing. Take a stroll to explore the nearby attractions.
Consider Executive Lounge Access
Some guests found the executive lounge experience to be lacking in terms of furnishings and snack quality. If you have access, manage your expectations accordingly.
Check Room Amenities
While the rooms are generally well-equipped, some guests encountered issues such as non-functional kettles and slow response to maintenance requests. It may be helpful to check the functionality of in-room amenities upon arrival.
Be Mindful of Noise Levels
A few guests experienced disturbances from maintenance work and noise from adjacent rooms. Consider requesting a quiet room location during check-in.
Plan for Breakfast
The breakfast offered a wide selection and excellent quality, but some guests found the bar to be closed in the evening. Plan your dining arrangements accordingly.
Transportation Options
The hotel's proximity to public transport and availability of car rental services make it convenient for exploring the city. Consider utilizing these options for ease of travel.
Manage Expectations for Staff Service
While many guests praised the friendly and helpful staff, a few encountered less accommodating service. Keep in mind that experiences may vary.
Address Any Issues Promptly
If you encounter any challenges during your stay, such as room temperature or maintenance issues, don't hesitate to bring them to the attention of the staff for timely resolution.
Location
Stauffenbergstr. 26, 10785 Berlin
What's nearby
- Potsdamer Platz0.6 mi
- Siegessäule0.7 mi
- Brandenburger Tor0.9 mi
- Reichstag0.9 mi
- Konzerthaus Berlin1.3 mi
- Deutscher Dom1.3 mi
- Gendarmenmarkt1.3 mi
- Französischer Dom1.3 mi
- Kurfürstendamm1.4 mi
- Bode-Museum1.6 mi
- Museumsinsel1.7 mi
- Neues Museum1.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about JW Marriott Hotel Berlin
Low season | April |
|---|---|
High season | September |
Average price (weeknight) | $182 |
Average price (weekend night) | $145 |
When to book a room at JW Marriott Hotel Berlin
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at JW Marriott Hotel Berlin
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Value for money | 8.4 |
|---|---|
Distance to city center | 2.2 mi |
Nearest Airport | Berlin Brandenburg |
Distance to airport | 11.6 mi |