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The staff were outstanding with their customer service
clean and comftable no lift for elderly people to get to first floor also room very cold on entering and no staff came to show elderly lady of 80 years on her own how to work anything
Helpfuk staff who looked like they were enjoying their jobs Very High InternetCharges By the time you had added breakfast and internet charges it would have been just as cheap to have found a better hotel
Ccontinental breakfast particularly good - lots of fresh fruit and yoghurts - and the mini-muffins were delicious (though, of course, I only had one!)
Reception Staff were friendly Kettle didnt work properly, First Room stank of cigarette smoke and guests in other rooms were Smoking in their rooms! We complained twice but were told that the couldent do anything about it unless they catch the guests Smoking!!
Great place to stay
Spacious, clean, basic Uncomfortable bed poor mattress bad nights sleep
Brilliant staff No lift . foam pillows.
It had everything we needed, close to major routes. Clean and tidy with friendly staff. Attached to a very good Toby pub.
Comfortable, spacious bedroom; bright, clean bathroom, with a large bath and a powerful shower. Situated in green fields, only a mile or two out of Middlesbrough. Good choice of breakfast food. Limited sunshine through the small windows of the Brakfast room.
Parts of bar area and restaurant were too dark. Actually ended up with frosties instead of cornflakes at breakfast, as I couldnt see!
Relaxed atmosphere and excellent breakfasts. Mattress in room 107 quite soft!
Friendly staff Poor service in restaurant, poor quality of food and incorrect/incomplete order served. Gym facilities excellent, changing facilities dirty
Great value for money, good breakfast and with a swimming pool. Our room was well cleaned. The place is showing its age a bit and needs a refresh in places. Reception and breakfast room staff are not the most customer focused I have ever met and the place would be much better if this was improved.
Resturant is good.
I do like most of the arrangement in total.......Very good yes, There is no fridge in the room for keeping any thing such as water and juice
Having access to a 25m pool, sauna and steam room. State of decoration. You could feel all the springs in the mattress
Excellent food and service in the restaurant
The restaurant and sports centre are excellent I had to ask on numerous occaisions for the tv to be fixed the phone to be fixed and a lightbulb to be changed. The rooms need to be redecorated to the same standard as the other facilities.
Location - clean hotel, looks very new
Clean. Modern. Friendly. Spa, Pool, Gym Sauna. Generous Beds. Great Views.
location, close town centre and Riverside Stadium
staff ,and the whole hotel was good i had to change rooms at 2.30am due to the noise from a nightclub not far from my room .so all in all the hotel was good but the location of my room was very poor.so on that note i would like to request a refund or one free night at one of the other thistles hotels .Thank you
Having to pay for car park
Close to the town Very expensive compared to standard of the hotel
I loved the swimming pool. I swan every morning. The highlight of the stay. Meals were expensive and would have like something between dinner and snacks unless I missed something.
clean room and friendly receptionist thin walls. was woke up at 6.30 am by an inconsiderate guest's alarm going off and off and off....
frendly staff bar a bit expensive compared to local pub prices..... 24 hour food menu could have been a bit better
Easy access/good secure parking/good menu/pleasant staff Decor old fashioned/a bit dark and forboding
Friendly staff A bit noisy at times, because of guests leaving in the middle of the night and therefore not going to bed; i.e. talking rather loudly and pacing their room
I wasn't expecting a great deal I have to admit, knowing Middlesborough from a few years ago but I was pleasantly surprised to find The Baltimore to be a really lovely hotel. Clean and spacious and good value for money. Would definitely recommend it to others.
Comfortable spacious room excellent Dinner and Breakfast very well served and presented.Helpful and very pleasant staff. Nothing
Not much. Although good selection of teas and biscuits Dingy, old fashioned.
Good service. Nice hotel. Cold night. Should have been extra blankets in the room.
I found the staff at the desk extremely helpful especially when there appeared to be a mix up
the noise from outside. web site stated rooms had been noise proofed but it was extremely noisy.
easy to find tiny rooms, has not been redocorated in at least 20 yrs, very very basic, over priced
friendly staff. great food. rooms were to hot
Please write at least 15 words
Very clean and comfortable staff very helpful No soap in bathroom and inside of bath base badly scratched toilet took a long time torefill before could flush again extractor fan in bathroom not working
Good comfy bed. Good food. Nice room fittings / decor. Some noise from next room - possibly insufficient noise insulation. Limited selection in "continental Breakfast". Decaf in the tea/coffee would be really good.
Excellent value for money, very helpful staff from arrival to checkout. The room temperature was a little too hot during the night.
very value in that price, when i check in, double single bed only cost me 55 ponds. and the room is very comfortable and clean.
Every thing was as expected. 1St class There where none
It was very much appreciataed that we could take one of our dogs into our room - we did have a cage for her! The other two remained safely in the car overnight in the hotel carpark. The night staff were willing when we returned late at night and made no complaint on letting my husband in after he had walked the dogs after midnight due to our late arrivel back at the hotel. My only complaint was the concern caused when on our late arrival, during booking in, we were told we could not stay the final night of our booking as the room had been double booked. The staff did offer, however, to find alternative accommodation. During the night on reflection of this state, I wondered why, when I booked the hotel and it had shown a number of vacancies for that period, it was my husband and myself being asked to move. Also this was going to be very inconvenient as we were participating in an International Dance Festival in Billingham, which meant late nights, and as leaders of the dance group we were expected to be in early morning meetings which meant leaving the hotel at approximately 8.00 A.M. If we were to leave Sunday morning it would have been very difficult to pack costumes and other personal luggage, along with the dog-cage, pack the car and still arrive at our meeting in time. Also, we were in a late night concert on the Sunday which meant if we moved hotels we would again be very late booking into a different hotel. Most of which would have been full anyway due to the "Tall Ships" in Harrogate. It was not until the Saturday that we were told we could remain in the Bluebell Hotel. Much as I appreciate the fact that the staff did finally organise for us to remain in our room, it did rather cause great concern during what should have been a time of confidence knowing that we had suitable accommodation during a very busy weekend.
location was ideal for the purpose of our visit to relatives in the north east dirty bed linen suggesting that the bed was not changed during the day on informing the staff on duty the bed was completely changed within 15 minutes. The fire alarm going off in our room at 0800hrs and waking us up with a jolt and nobody checking our where abouts till we checked out 30 minutes later even if it was a false alarm.
Good Car Park Good food Staff were friendly and helpful Wifi was haphazard (dropping out)
Reliable and free wireless internet Breakfast finished at 10am - fairly early for a Sunday
The staff was lovely and most helpful.
The room (Roxby)was small. The bathroom wass poorly laid out ie you virtually had to climb over the toilet to enter the shower and the lighting was wholly inadequate.
It was more than expected excellent I would have liked a bar area
The staff. Attentive and courteous and professional
Very friendly staff, and location was brilliant with lovely views and grounds to walk in Nothing
Lovely setting, excellent food comparable with michelin starred restaurants we have used, friendly and attentive staff. That we couldn't stay longer!!
The luxury room A wedding was on at the hotel on our first night and we were put in a room directly above it. It was not a quite christmas getaway we had hoped for,
Very good staff and pleasant surroundings The facilities for smokers were an insult and absolutely appallling when most pubs in slums do better as of course most hotels do too. Those at the wedding that was going on when we were there were equally disgusted on this issue. All my comments herein are all subject to this one criticism.
The location, the view from the room and the contemporary decoration in the room The fire alarm that went off at 3.30am! The speed of the service wasn't great either, drinks in the lounge took ages and breakfast was a slow process
Clean, modern and comfortable Nothing at all
Good amount of parking, good location, close to out of town shopping centre, and supermarket. Good pub food next door Nothing not to like
The staff were very helpful and friendly. The food at the attached restaurant was very good and fast to be served. The room was very clean, spacious and comfortable. It was very quiet - i got a great nights sleep. Nope.
Been along time sice i stayed in a travel inn (now Premier Inn) and what a difference. The upgrade to their hotels has made a big difference. Well done!
Everything connected with hotel acceptable Actual cost not explained properly. Website inaccurate on distance of hotel to centre of Stockton. Reception staff not sufficiently well informed on local facilities.
Staff where helpfull and friendly, rooms were clean and tidy.
extremely friendly and helpful staff who were able to provide us with maps and directions to the places we needed.
Bed comfortable, curtains blocked all light. Staff friendly and helpful. Food good in on site restaurant. Room was cold and hard to heat.
We had an overnight stay at this hotel as we were attending a function nearby. After we checked out the following morning we enjoyed a walk by the River Tees which is just outside the hotel car park. The Tees Barrage that has been constructed was interesting, it's purpose is to make a venue for water sports which is currently under construction.
cleanliness of the room , friendly staff breakfast finishes early at 9 am
Helpfulness & friendliness of all the staff Freshly prpared breakfast Ease of checking out Bathroom took a while to demist No led Clock on tv
Staff are frendly, food is good and plentyful No bad points for my stay
Lovely hotel very pleased with everything
The manners and attitude of all the staff I had dealings with was excellent and they were a pleasure to talk to. As I found out this problem had Nothing to do with hotel but the the adjacent Toby carvery was terrible
the hotel was clean comfortable and within walking distance of the town centre.The staff where well presented friendly and helpful
Very Friendly Welcome even when 2 hours before official checking in time. None
The friendly attitude of all the staff and their willingness to help us as much as possible in order for us to get the most out of our stay. The quality of the food at the toby carvery wasn't great.
Convenience of location. Clean crispy sheets and individual cooked breakfast. Staff at breakfast were attentive and had a "nothing is too much bother" approach. Being woken up at 3:00am and again at 4:00am by inconsiderate noisey guests. This may be partially due to poor floor to floor noise insulation.
the staff where superb
Owner very helpful, gave us a lift to the function we were attending. Not the easiest place to find, but thats what you get when you choose a rural location.
it's location the road
Clean, excellent breakfast! Difficult to find, lack of tv channels in room.
The quality of our our room was excellent. The breakfast was top notch and the staff were extremely helpful. The hotel was up a country lane and the nearest pub/village was not within walking distance although a very short car drive.
Very friendly owner and the one room was beautifully decorated. The other room really could not be called 'a room', it was actually the landing with the stairs coming off from it to go downstairs to the dining room. It was also very nosy as the tall fridge was huming through the night.
the area was ideal for our break and the lodge was very well maintained
The staff was helpful, the room clean and comfortable, and the location is good. At the time of our stay, 07/08, there was some construction going on at the hotel site, so there was a cluttered look about the grounds. However, this should pass with time.
Very friendy an easy stay!
Nice room and all mod cons very good breakfast and ecxellent value all round Location and access road
The room I stayed in (#5) was very clean and light. A nice big bed which was very comfortable. The bathroom facilities are ideal with a good size shower. The flat screen tv with freeview was good for killing time. It made a nice change for there to be a reasonable amount of tea and coffee available in the room. The B&B gives it's address as Stockton On Tees when in reality it is in the village of Thorpe Thewes which is an £8/£9 taxi ride away. It has signs stating that it is a B&B yet breakfast costs extra! There appears to be no phone for public use which is a hindrance when trying to book taxis, if like me you don't own a mobile phone. Also the owner is very hard to find when trying to ask for assistance.
Comfortable bed, hot water Old tv with limited channels & poor remote control. No internal phone or wake-up call facility
Very clean. All essentials provided. Staff all very pleasant and helpful
Lovely clean room, nice size for family. Squeeky bathroom door,
Reception was excellent on arrival , The Bar staff in the evening were helpful and friendly as were the breakfast staff , and expressed great apologies over the fact that there was no strawberry jam , but a member of staff had gone out to get some . None
Good reception, clean & tidy rooms, very efficient process See below