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Location, the price I stay here 3 or 4 times a month and there are always niggling complaints; 2 out of my last 3 early morning call requests didn't happen. Heating not turned on in my room until 3rd request; no iron in the ironing room (stolen!) but no offer to pop next door to Debenhams to get one. Location and price, plus a decent breakfast, save the day
Hotel room was tiny, also walls and carpet were dirty. funny smell in hallsway and lift. Bar staff were very rude.
The hot bath/shower The facilities are old and out of date. It is a Victorian type of hotel but the maintenance to this standard has not been effected at all. The odour and smells coming out of the rooms are horrible. There is a a need to change the beddings and sheets.
great location for shopping etc and near station no staff about at breakfast no tables cleared to sit at when one did appear they still did not seem on top of the job. lunchtime in bar was short staffed one person behind bar doing everything not enough seats.
Room was dark and dirty, matted ball of hair on window pane( which faced another room, no natural light) awful room lighting, i asked for more lights and they did nothing to help.shower had no hot water and water poured out from a crack all over the bathroom floor and the t.v did not work unless you fiddled with the exposed wires!! the only reason i stay in this hotel is the location to workplace.This hotel needs a very huge renovation.
Excellent location - closed to all of the city's attractions, bars, clubs and shops No car park
Although it is located in the centre of Birmingham the hotelrooms were dirty and uncomfortable (old beds, bathroom below standards) Hotel needs compleet renovation
I have nothing good to say about the experience except that the restaurant staff were friendly. It took 300 minutes of queuing to get a key and a further three ascents / further quesuing to get into the room as the magnetic strips did not work. Arrived early to be greeted simply with "You can't check in here" - no welcome or greeting. the most appalling service I have ever experienced in a city centre hotel, and for the price entirely unacceptable. Surly reception staff, overwhelmed by long queues and too few computers. Poor rooms small, dark, - wall paper peeling; paint rubbed off in bathroom
Housekeeping did their best given what they had to work with. No internet in rooms-barely functioning in lobby.
the only thing good about this hotel was the guy that night on the reception he was shaking from the stress ,but we got dealy with ,and then the day after we were un happy again as my room had bee re booked to some one esle and i was sent to a yob hostel to put in polite where i had to share a lift with a skin head gross
Convenience Old and foul smelling
The location is excellent, right at the heart of prime shopping outlets and 30 meters from all transport. The room was spotless, spacious and very comfortable.
The hotel is nice for business trip.
I stayed there several times and always been very happy, however on this occassion I was very dissapointed in the room wasnt what I expected or value for money.
Richard who greated us and checked us out was outstanding. slight damp issue in top corner of bedroom.(not bothered for one night)Bathroom need modernising.
Beautiful hotel, felt right at home. The bed was comfy and the decorating was extroardinary! Nothing!
Nice,clean and comfortable Not that easy to get to in a car.
The hotel was very nice and it is in an excellent location for all the shops. The room was very hot, there was air conditioning but it was very noisy.
Traditional comfort with up to date facilities, warm welcoming staff and very good food.
I have stayed at this hotel before and all was as before. The room was clean, the bed comfortable. It was of concern to me that the receptionist did not appear to have my booking - it turned out my name had been spelt wrongly. I had asked for non feather pillows due to an allergy. There was a feather pillow in my room, I had to ask for this to be removed and replaced. There were problems with turning on the water for a bath through a shower mixer.
The rooms were not how I imagined from the pictures or describtion
Room was very comfortable, staff very helpful.Good experience. Cuisine choice was limited.
Oriental brasserie was unusual & food was excellent It was a little hard to find
the wonderful Italian Restaurant across the way!
The location is excellent, convenient for concert hall, theatre, museum, cinema, shops etc and a short walk from the station. Staff were pleasant and helpful. The rooms are very tired and those facing the road very noisey, better double glazing would help. The meals are expensive but the hotel is close to the canalside bars and restaurants so it is not a problem.
Superb location, very easy to reach by car, 5 mins walking distance between New Street Station and the main shopping centre, and the Symphony Hall, but just far enough out to be away from the hustle and bustle if you want time out. About 15 easy minutes walk from the Jewellery Quarter Mattress was a bit lumpy, so didn't get a good night's sleep, however it's the first time that has happened to me when I've stayed here
Ideally placed for shopping. Quiet and able to work in my room when required to do so. Room service very good.
Very convenient to all ameneties. Also a nice relaxed comfortable stay. Will use again.
How accessible the station, NIA etc were to us Taxi company used by hotel (Falcon)
The location was very convenient Rooms were very hot and the breakfast was so expensive that we went elsewhere
Breakfast was of poor quality, hot food was cold and cheap quality. Unable to open window in bedroom therefore no fresh air. Room was not very soundproof.
Everything was soo bright and clean..lovely staff..breakfast was fantastic and lovely and hot The parking was close by and free 6pm to 8am but abit of a pain having to pay before 8am. and the hotel was not in the nicest area..altho taxi was only 5mins drive to nia.
good value for money, newly built breakfast average , smell of paint from walls , noise from the cleaners in the morning
quiet, very comfortable bed It`s really really difficult to find the hotel. Basically it`s in the Aston Business School. We asked a receptionist next door to the hotel and directed us the opposite. There are maps at the university area but none of them show the hotel. finally we found the hotel just by mistake, even inside the Business School there arent any signs of any hotel.
Nothing at all it is student hotel I did not like all things , room is verysmall and bath look like prison,
Excellent location and value; clean room with good facilities; and friendly staff. None.
Hotel Staff really helpful and friendly
The above factors
Nice atmosphere and pleasant surroundings. The parking!
Excellent value modern rooms professional staff Nothing
Leaving Staff - lack of politeness, empathy, time, bad manners, and not enough staff. Advertises a swimming pool but there isn't one, and the gym is apparently a fifteen minute walk
the 9.30am checkout time is too early
Very close to the centre of the city, great room & food. Staff where very helpfull and delivered excellent service
Clean and tidy Charge for wifi
Our beds were not done and bed linen not changed.
Excellent central location, near both train station and high street, as well as icc. Hotel spotlessly clean. Room well furnished - tea / coffee, hairdryer etc. Very comfortable bed Could be somewhat noisy at times - could hear every noise in the corridor. Breakfast pricey & not included in price.
the central location, the value for money and the clean modern environment of the hotel the bar/restaurant was very crowded and noisy - but it is a city centre hotel! no shaver point in the bathroom or room.
Central location. Room too small, air vents in the wall meants draughts over the bed! Bed seemed a very small double!
Well located and clean. Good facilities. No view from room
Extremely comfortable, very clean, everything I required for my stay. very good value for money. I would certainly recommend the the hotel and I will use the chain again.
The friendliness and courtesy of staff. Nothing was too much bother! None!
The booking hadn't been confirmed so luckily another room was available.
Restaurant staff very friendly and attentive.
a clean and tidy hotel, pleasant staff being questioned about breakfast payment, even thou we had pre paid the night before, plus car parking was not clear, and cost more than the advertised £10.00 a day
The stuff was very polite and effective to their duties. The bathroom wasn't immaculately clean.
Nothing stands out - a city centre hotel like any other. Not sepcifically.
the staff were very helpful and friendly
The warm welcoming and great customer service the room, just about everything. N/A
warm friendly staff. Value for money. very goood The view overlooked the car park
The location was perfect Was saturday night and till 1am there was a music from a local disco club that you can hear till inside in your room. A bad noise.
Reception and restaurant staff were superb. The hotel design is very good and spacious. The car parking arrangements were poor.