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I liked the location as it was close to the meeting I had to go to. The front desk staff was not very welcoming or friendly. I had to dig for information regarding local eatery. when I realized I had to walk alone and across the street, I asked about the vending machine and after walking downstairs and down the hall, I noticed there was some snacks and drinks right next to the front desk?!! The staff could have told me or offered that information. the next day, the front staff again was helpful but I felt i had to "pull teeth" to get information.
Ended up staying here for longer than planned while my home was gettting renivated. Nice location on Woodward Ave just south of Long Lake road. Less than five minutes to I-75, under ten minutes to both downtown Birmingham with great dining and business districts of Troy. Staff was friendly, did not have any negative experiences like other reviewers noted. Clean facilities but clearly showing their age. Place could use a renovation
I liked the front desk staff, very kind and accommodating Our first room reeked of cigarettes, while all the rooms have no smoking signs on them. The staff changed our room quickly and easily. However, There was no hot water when we arrived in our room. I addressed it with the front desk the following morning and the woman I spoke with was unable to give any discounts because she was not a manager and was not able to help us at that time and wasn't sure if we'd get some money back for the inconvenience.
Clean rooms, nice location I did not have hot water in room 4 out of 7 days. The staff told me it was fixed. I woke up at 4:30 am on departure day and showered with cold water. I needed to catch a flight so didn't have much options.
Efficient, clean, orderly. Sleep Number beds and on-site restaurants Poor cell phone service in room. Could not get bars at all.
Coffee shop was solid. Quiet. For location, a good value if you're destinations are Birmingham/Bloomfield. Needs renovation. No bar. No dinner. Sleep number equipment and TV remote only marginally functional.
The customer service was wonderful. The hotel is very nice.
Clean and comfortable. Pool area VERY crowded, didnt get to enjoy hot tub. Bad parking situation.
ease of access... cleanliness.... excellent staff--even at 2:30am!!!!!!! I actually wrote a letter to management/HR about a particularly wonderful 3rd shift employee... beautiful room, most comfy bed... valet parking:) would have enjoyed the opportunity to brew a second cup of regular coffee in my room--all but one bag were decaf. (oh--and possibly more creamer and healthier sugar options?) that's all I can think of--had a most wonderful stay.
Staff was wonderful Pool was only 3 ft deep, and had to pay for internet
location was good, happy there was a gym and roomservice, but both were subpar the staff was friendly and helpful room was 'cleaned' but wall paper peeling off, desk was dirty, lamp shade had holes in it, cracking, hallway carpet was dirty. gym was old and dirty, equipment/weights looked like not maintained and was afraid to use it. no where to lay down and stretch / do situps. gross. room service food was not great, i have had the exact same meal at another westin and it was great. this food was barely edible.. i didnt eat much
Overall good location and experience The mix up at check-in
The complimentary bar and food was an unexpected surprise!
Room was spacious and clean, and in-room (bathroom) jacuzzi was pretty nice; free drinks, snacks, and breakfast included; more snacks and other things available for purchase in the lobby; staff was very friendly Pool was crowded, especially with kids, breakfast ended a little early; it would've been nice if the jacuzzi were a little bigger (but that's because there were two of us)
The hotel is very nice with quality decor and updated rooms. The pool facilities were great, very clean. We were only 10 minutes away from Great Lakes Crossing Mall and a Rainforest Cafe. the only thing I would change is the mattresses. The beds were not comfortable at all. I know you don't get the best of everything, but with the upgraded quality of everything else, I expected the beds to be of equal quality. I tossed and turned all night trying to get comfortable.
Most attentive front desk check in guy. Had a great report with all the guests and knew many by first name. Starts you off on the right foot. He is very valuable to the property. Rooms were very nice, pillows perfect, mattress newer. Makes me want to stay at a Quality Inn again. Crappy internet service. I was in a room on the end so did that have anything to do with it? Kept dropping my connection which made me have to keep reloading emails.
Breakfast Clean Rooms WiFi Friendly Staff The staff working at checkin was clearly annoyed with us. The girl training was polite and friendly, however her trainer could use a refresher on smiling and patience. Hospitality isn't for everyone. Smile and breathe it goes a long way.
kayac change policy stinks. THE LEAD TIME IS EXCESSIVE.I will use a different service next time.The Radisson was fine.
Clean, Friendly staff. Good location
the staff were excellent, professional, and friendly. Check-in was easy and fast as well as check-out. Spacious room and great location with variety of restaurants in walking distance. Fresh coffee available anytime of day. Everything was great.
Big bathroom. Double beds were nice. Room wasn't very clean. Carpet needs an update. Bed was not very comfortable. No mini fridge. Ceiling was stained in multiple areas. Some power outlets didn't work. Could hear the people next to me no matter how loud they were being. Breakfast was not included and if it was, front desk never told me. Reserved only for the reason of a gaming tournament being held here.
Rooms very nice Not enough staff to check in. Same staff checking in that were getting drinks for others at side bar so those people waited too.
The pool was clean and well-kept. The breakfast in the morning had lots of options even for picky kids. Room was not totally clean. Stains on carpet and couch, and there was garbage on the floor of the bathroom. The light for one of the beds wasn't working, and the temperature was inconsistent. Finally turned it up to 80 and even then it was occasionally cold.
My family enjoyed it. Nothing.
Beds and pillows were very comfortable Breakfast ended a little early for a family on vacation 9am
bar they sent us a text for early check-in and scenic view request and i responded then later text came back denied on both requests. Also informed them it was our 25th anniversary and they said they are aware of it. Went to the bar for drinks and struck up a conversation with mgr and he asked for our room # for an anniversary surprise. Needless to say we never got anything delivered to us and upon checkout, the lady dandy even seem to care when i told her. Just another overpriced hotel in a nice location!
Beautiful physical plant that is well maintained The most uncomfortable pillows of all time. Must have been filled with sand! Room too hot with no way to cool. Sink drain was inoperative. Some rooms are miles from the elevator.
The facility had a lot of nice amenities. One day there wasn't a towel picked up of the floor after cleaning. The plastic cover for the thermostat was broken, it didn't affect the performance of the heater but it didn't look Hilton. One of the sofa cushions had a slight stain on it, nothing major, I turned it over.
The feather pillows the sauna wasn't working and the T.V. in the living area wasn't working.
Bed and shower Very noisey and new locks being insralled
They accommodated my early check-in request. Room was spacious and clean. I hung my breakfast order for the morning on my door per the instructions on the order sheet. It was never picked up and my food was not delivered in the morning. I found this to be very unprofessional.
Nice pool! Hotel needs uplift, have a rundown appearance like peeling wall paper, grungy carpets, etc.
Good location for me. Nice looking room I was there for 4 nights The first night the heater went out The second day my shower faucet fell off and hit my foot and I couldn't finish my shower 3rd day I took my face towel off the towel rack and it just fell off the wall I told front desk and it wasn't fix the next two days.
Staff was very helpful. Room was clean but some issues with fridge not being very cold and kitchenette cabinet doors closing (were not aligned properly). Beds were very comfortable. Surroundings were quiet and hotel was very peaceful.
Everything Too nice of a hotel to have little kids running and yelling, this as i was checking out.
Pleasant and accommodating staff. Always present and not hard to find.
Went to dinner at Flemings in Birmingham. Had a wonderful breakfast at The Townsend. Great waiter.Used the excercise room. Wonderful room . Great service!!! Walked around Birmingham. Awesome 32ndanniversary treat.
Great hotel, beautifully maintained.
first rate attenetion from the moment you arrive
The refined elegance.
I enjoyed my stay the staff was very friendly and helpful. The overall appearance was great I'll go and stay there again.
Hallways smelled of weed and it was always loud. The side doors never worked for easier access to our room. Breakfast was gross. Parking was inadequate. Could have easily found a better hotel for a better deal. You have failed me kayak.
Staff was great It's called Hampton Inn online, but when you get there, it's Baymont Inn, which makes t difficult to find because you're looking for a different hotel name. The corridor floor to the pool is all tore up, and walking down to it in flip flops- they stick to the glue on the floor REALLY badly! I was also told I'd be emailed a receipt instead of a paper one. It's been 24 hours and I still don't have one.
Staff went above and beyond to help. Older carpets, furnishings, poor water pressure
The loby was nice. They are obviously remodeling. Teenagers running the halls until 5am.
Staff was professional and courteous. Lobby was clean and updated. Decor/furnishings a little shabby.
Very comfortable beds. Recently renovated. Everything seemed fresh and new.
Well kept, and clean. All inclusive. Central location. Old fixings. Building could be rennovated
Everything - location, price, accommodations, breakfast, staff - this was a very satisfying stay all the way around. I liked everything.
Excellent choice for my stay No free wifi
Everything was perfect! No complaints! From start to finish, just perfect
VERY friendly staff. The night clerk Jonathan was wonderful on the phone and very pleasant when we arrived. Although the noise didn't last long, you could hear anyone in the hall when they went by talking. Price didn't include breakfast unless you paid extra.
The friendly approach of your staff in all our question, the perfect organization and the very great support gave to my wife to support her for transport from Hotel to the main city and viceversa. We were very satisfied. We would like to suggest to you to have more adapter for the International power standard at disposal in the receiption.
This is a great place to stay
Very friendly reception,good clean rooms.Staff very helpfull,food adequate but not great. Location good
Quiet, clean, spacious. Staff is friendly and helpful. Pool area and hot tub are nice. Great location. Pool could be 2 degrees warmer. Mattress was feeling a little old and springy.
Everything was great! The bathroom was a little too close together and the beds were a little hard, but the pillows almost made up for it!
Not much.... See above
Wonderful facility, beautiful room, comfortable beds n/a
Hotel design, location, breakfast included, ample parking Not very clean Carpet in the room was dirty Bathroom door would not lock Elevators were dirty, carpets stained in multiple areas of common use
environment and location is pretty good price is a little bit high
The free breakfast offering was great. The three bar drinks per person for each day along with the snacks were also a nice way to welcome the guests. The rooms and hotel were very clean. The staff was very friendly and helpful. Good value. Close to Detroit and very convienent. Nothing. Pool could be larger, but not bad.
Looked good up front No includes breakfast, very loud, a/c didn't work
Construction on roads in the area made access a pain. Not fault of hotel, however had I known it was going on I would have not used that location. Guest arriving late, after food area close and wanted something to eat but did not want to deal with traffic and road construction had bad selection of choices in there very limited hotel store. Worst than a 7/11 c-store. How about some frozen healthy choices dinners etc??
This hotel was clean and comfortable! Will definitely be staying here again! There were no restaurants within walking distance of the facility...
It was very very clean and quiet. The interior design in the rooms is very pretty and has a modern style. I was very comfortable and relaxed staying here. The staff was really nice and helpful also. I would love to stay again. I have no complaints. Maybe adding a hot tub would be nice.
Basically every thing... It was clean, comfortable, friendly, the free complimentary breakfast was fantastic! I reall Every thing
Helpfulness of front desk staff. Quality and variety of breakfast.
No indoor pool or spa
my room was very clean and the bed was very comfortable I enjoy my stay
Love the atmosphere of the place when you walk in. We arrive while the building was under renovations.
Excellent place to stay. Efficient staff and very professional. I received a room in a quieter location of the hotel. I have stayed at this establishment before and will do so again.
The full kitchen, private bedroom, friendly staff, big bathroom Sounds carried from the other rooms
We were very impressed with the staff, our room, the complimentary breakfast!
I liked the little store. I didn't buy anything but it was nice to know if I had forgotten anythin I could just buy it downstairs. The picture online showed a much larger room and mine was a little cramped.
There was a very nice breakfast (included in the cost of the room), an updated exercise room, and my room had a refrigerator and a microwave. The staff was friendly, the hotel was quiet, and the TVs in the room were quite nice. I appeared to be in a handicap-accessible room, which was very spacious. I couldn't get the TV in the exercise room to work. Also, the toilet chain in my room broke so that I had to take the cover off the tank and manually lift the flapper. I told the management about it at 7 am and it wasn't fixed by the time I returned at around 9:30 pm. Neither of these were a big deal, but the latter could have been for someone without rudimentary plumbing knowledge.
Staff very friendly and helpful. If I nee a hotel in the future I wi reserve a room there.
To have the location be so accessible at that price was phenomenal
Very clean and very peaceful. In Jacuzzi suite room jacuzzi did not work.could not/would not give me a discount or anything of that nature.
It was clean Pool did not work and the room was not what I reserved also the price quoted online was not what was charged.