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Hard to find when arriving by car. Hotel only marked by a few flags.
Service was excellent! The best I have ever experienced. Real 5 star service from the doorman, front desk, restaurant staff, bar tender, housekeeping, etc., all the employees were extremely courteous, helpful, attentive, and professional. Hotel is very nicely and tastefully decorated, lots of artwork and fancy walls, ceilings, etc, and our room was very comfortable. They gave us a free upgrade upon check-in (from a deluxe room to a grand deluxe). Location is perfect - it is right in the middle of town, close to all the attractions, restuarants, and shopping. Yet the inside of the hotel is very quiet and relaxing. Breakfast buffet (included in our room rate) was AMAZING!! Excellent food, lots of choices, and of course excellent service from the staff. I think it would be OK for kids, but it is probably better suited for adults. My wife and I had a wonderful time and I highly recommend this hotel! There is a small gym which I would have liked to be bigger with more equipment The grand deluxe room was a good size, but I think the standard rooms are quite small, especially for what U.S. tourists are used to.
Personnel very kind and helpful always striving to be accommodating. The breakfast room was very small on Monday and there were two small children who were noisy and disturbed the rest of the room.Hotel should have moved them to the adjoining room and closed the door.Or asked them to return to their room for breakfast.There was work being done on an adjoining property and they could be heard next door,these rooms should never haven been assigned.We were given an u
the location is great even though very hard to get there. We got there late at night and could not get to the street. The stuff is nice and polite. the hotel was too kitchy for us, the price was very high for the value. The room they gave us was very far and noisy from the motors of the a\c. With this cost you would expect more!
Very beautiful connecting rooms were ready for our family without my request. The staff in the hotel restaurant. No explanation of the course meal. We ordered a child chair but they did not set up.
Very good city hotel.Nice stuff. ne
room was wonderful - big and spacy. nice breakfast (unusual for Italy). very central location. helpful staff. if you are looking for the best hotel in Bologna and aren't limited with budget - this is the only choice.
Large room and bathroom. High ceilings and wide corridors. Old world environment. Very friendly and efficient staff.
hotel staff no
Service and standards at the hotel was excellent in all areas from recption to the restaurant.
Very good and central No
Excellent location and bar with fantastic terrace overlooking the roof tops of Bologna and the two towers. Room a little small but with a very nice sized balcony.
receptionist's and the bar staff was excellent. the overall friendliness of the staff made us feel very welcome. My husband really liked the scampled eggs and bacon!!! I think that if you can provide tea/coffee making facilities you should do so without the guests having to read about it after they have already paid for some.
Good location No
centrally placed, nice friendly atmosphere, wonderfull terrace
The staff at the front desk were always pleasant and very helpful. And thank you for the earplugs - our room was overlooking the front square, which was often noisy at night. The earplugs blocked most of the noise.
Staff, Food & Location No Free Wireless, Small bathrooms
Location was excellent: front desk staff were helpful and welcoming. It met our needs for a central hotel. Breakfast was good, but could do with some daily variation.
Good location, great breakfast Slightly unfriendly receptionist, but the location, nice room etc. more than made up for this. Also, wasn't aware that the wireless internet advertised int he rooms wasn't free
ideal location for city trip, busy area with mant restaurants and bars in area. it can be noisy if you have room to front of hotel
The walls are very thin and not in the least bit soundproofed.
Clean hotel room. Close to the historical center, the railway station and the shops. Relatively small room. Expensive wireless internet access.
location, cleanliness, staff very helpful breakfast was dissapointing
Excellent location to center piazza. Everything is in close walking distance to the hotel. The parking provided is underground very close to the hotel and is essential for convenience in the city. Staff was very helpful with all recommendations and directions. We requested a quite room because we had a very early departure. The room was very loud with street noise making it difficult to sleep.
Room was very quiet(in the back). King mattress superb and very good fresh breakfast. Shower was immense and room was spotless. Stayed for 6 nights. Easy access to train station and 10 minute walk the other way to historic center,university,and upscale shopping. Carpet was rather used -of two star quality. Front staff was the most unhospitable of all the hotels that we've ever stayed in the past 40 years.I couldn't believe they were in the hospitality business.
in the middle of the centre and the film festival small elevators
location was great,near shopping, sight seeing and good restaurants, breakfast buffet was good and varied, room was clean and staff was always helpful. I would definitely recommend the Hotel and would go back. It was difficult to leave the windows open due to the high level of noise from the street.
Close to resturants and central to the town centre.
Good location. Price to high during exhibition.
quality of the bed, good shower, good breakfast
Friendly staff, complete breakfast, near to the city centre, close to aerobus stop, big rooms with king size bed TV without international channel, onyl on PPV
the staff were friendly the room was very shabby the bathroom was very old and disgusting for a four star hotel.
Right in the centre of Bolgna
It's location is the best in Bologna. The ambiance is magical and truly Bologna. when comparing the breakfast to other Italian hotels, I rate it as great. Can never forget the historic view from our window and the 16th century decor pieces. The only eyesore was a spotlight fixed to the ceiling which had nothing to do with the decor.
The central location was just right. The staff were freindly and helpful. The breakfasts were delicious Not really - it was a very enjoyable experience
warmth of the reception staff and helpfulness. real family feeling. the breakfast was extensive and very good. in-room telephone directions could be better. there was no obvious way to contact hotel reception from the room.
Location is the best thing about this hotel, followed closely by the ambiance of the hotel itself, wonderful combination of historical authenticity and modern comfort. Staff with excellent language skills. When I returned to the hotel at 10:30 one evening after a concert I was looking forward to a drink at the bar to enjoy the beautiful lounge. The bar was not open - not sure if it ever is. A great pity.
The location of the hotel, which is adjacent to the main square (Maggiore) of Bologna and next to via dell'indipendenza and via d'azeglio, 2 of the most touristic and commercial streets of Bologna. Excellent. Also very clean. Good value for money overall.
Some aspects of elegance while maintaining a friendly, very nice hotel. Location - is the best option. Rooms are clean and beautiful. Bus B - is also active, I was able to get comfortable. Maria is very kind staff, delicious restaurant was recommended. The room number was 128, the room was nice. I spent a pleasant three days. nothing!
It was very central We did not get a room with a balcony
location, breakfast buffet, and i highly recommend the ''da nello's'' restaurant in via montegrappa, that's only 300 mt. from hotel it is expensive compare to the other european cities 4 star hotel standart
Location is fabulous. Very pretty and original style hotel. Good to have breakfast available until 11am. Some staff were not very helpful. Continental Breakfast only was served - was ok but bread and cakes were often left to become dry.
The robes! The lovely sheets and room layout. The breakfast was delicious! The directions to the airport bus were a bit confusing unfortunately, so we ended up taking a cab.
Front desk support was excellent. We must thank the gentleman on the front desk. The price is a bit too high.
very nice hotel, tastefully furnished, excellent service rooms rather small for the price tag
Very friendly and professional staff.
The hotel is extremely well located- in the heart of the center. It is a gorgeous old building with nicely decorated, well-appointed, clean rooms. The staff is extremely polite and helpful. The price for the value is quite low- I would have expected to pay a lot more for such a hotel. I travel a lot and this is one hotel which I was very impressed with. And, by the way, breakfast is included and is excellent. I have no negative comments whatsoever. The hotel is top notch and a great value.
good location, diligent & competent staff, well maintained premises. very clean. very good option. one of the best cost / qual. in Italy
The room was very comfortable and quiet and very tastefully decorated. The location is wonderful. The staff were very welcoming, helpful and friendly. The breakfast buffet was very good.
location convenient to everything helpful staff beautiful room and bath very comfortable
Helpfulness of staff and very central location Nothing
They offer you a bottle of champagne and snacks on arrival. There is a scale in the bathroom and there is a separate huge shower. The position is perfect with restuarants and shops all around you.
Very helpful staff. Comfortable lovely room Good value
Location is perfect.. just a stone's throw from Piazza Maggiore, etc. Breakfast was good and the staff well-mannered. The room is quite compact
i did llike to stay at hotel, the staff was helpfull and friendly, the rooms clean, comfortably and the location was excellent voor the citytrip that we mad!!!
Location. Very helpful and attentive staff. Very nice room. Delicious breakfast.
Excellent location Very noisy and inefficient air conditioning. Room too small. No space for suitcases to be laid out.
The location is fantastic, steps from Piazza Maggiore yet on a quiet street away from the crowds. The hotel staff couldn't have been more helpful or pleasant. We would definitely recommend the hotel and plan to stay there again ourselves. The temperature in the room was a little difficult to regulate and the room was warmer than we liked for sleeping. But a minor problem.
Close to the Piazza Maggiore, friendly staff, a lovely room with a big bath tub and a very comfortable bed. After working in Lombardia for the two weeks previously, I enjoyed my night in Bologna at the hotel very much and was able to finally relax with ease here. It was just a shame I had such an early flight as I didn't want to leave.
excellent value and location.Very clean and comfortable.Free bicycles,umbrellas and guided tours excellent additives. Some reception staff were very pleasant and helpful others less interested. First impressions are so important!
Excellent location & very helpful staff. Noise from the street when in a front room. When mentioning this to the Reception staff they moved us to a superior, quieter room. Really good customer service - would return again because of such good service (thanks).
The location was excellent and the room was clean and comfortable. The breakfasts were good once you got the hang of them. More coffee should be free flowing. Some staff appear perplexed by simple questions. Others are very helpful. Overall, they should all get a pay rise as they work very hard and well as a team! We ran out of toilet tissue on more than one occassion - as they only supply one roll at a time. The blue tooth laptop connection is very complex and secretive - staff have to enter the password on your laptop for you. You can connect via the in-rooom modem for 24 hours or one hour only. I never realised I could connect for just one hour - its not clear. They do not supply or allow irons in the room and the cost of outsourcing ironing via the hotel is prohibitive. The shower was very weak.
I would recomend the hotel because of its location and cosy rooms. The reseptionists provided very misleading information - one of the reseptionist told me that will cost me 25 euros from the hotel to the congress centre which actually cost only 9-10 euros, the other reseptionist told me that takes about 25 minutes from the hotel to Forly airport, and thanks to the taxi driver who drove as fast as was allowed and tooked me an hour and over 100 euros, because the airport is more than 90 km far away from Bologna and I just about managed to get the plain. Probably 25 is a sacred/holy nuber for the people at the reseption desk in this hotel. Be careful what do you ask them and double check their answers as their English is not quite good ot not quite clear and understandable.
room was quite good information on how to find the hotel was inacurate
The location of the hotel was excellent. The room was comfortable and the breakfast was very nice, too. It would be good if the hotel provides shavers, toothbrush etc. I suppose they would do so if we ask which did not in the end.
Location, room, service, everything was excellent!! Excellent breakfast. Friendly staff
wounderful all was fine
L'emplaçament. L'habitació era àmplia. No hi havia cap aspecte rònec. El menjador dels esmorzars és una mica petit. En funció de l'hora que baixes, no et trobes taules lliures.
Location, good reception room a bit outdated: very nice, but needs some update
The hotel is in excellent location, staff is very friendly, really a great selection
Noise problem with air con one night and got no sleep as a result
The proximity to the historic centre and the fact that it is quiet at night. The "art" scattered around is pretty awful - some very badly drawn life studies in the dining room almost put me off my excellent breakfast.
The staff were wonderful, very helpful and happy to make recommendations. The hotel was clean, rooms were a decent size and quite modern and the location really couldn't be better. I have nothing negative to say about the hotel or my stay.
Location Room dark and small andpoor outlook
I found the staff very helpful and informative. The welcome pack included at check-in is a great idea, as was the small guide book we could purchase at the front desk - we had been unable to get a guide book before we left for Bologna. The proximity of the hotel to the centre was great & the bar/restaurant that has recently opened across the street was a fab addition.
Nice, quiet room, well equipped for a three star hotel. Very helpful, friendly and efficient staff The labels to direct towards the rooms are a bit misleading
The staff was great and informative and very helpful
the bed, the breakfast, the selection of tv channels, the understated hospitality of the staff
the public areas were very stylish and breakfast was nice My bedroom design was terrible with very bad lighting - very depressing room.
The location is excellent: two steps from Via Independenza and five minutes walking to Piazza Maggiore. The hotel is beautifully decorated and furnished. Very charming common areas and simple but lovely room. The small patio where you can have breakfast or a coffee latter in the day is especially agreeable. The staff is nice and very helpful: they even give useful suggestions of restaurants nearby. They let us check-in at around noon, when the official time 2 p.m. We just had to wait for 15 minutes for the room to be ready. The breakfast is very good, although the quantities are small. But as the hotel was empty that was not an issue: most of the days we had the beautiful breakfast room all to ourselves.
Doesn't look at all like the pictures on the internet. Bed was hard as a rock, shower so small that I had to open the doors to bend over and shave my legs. Steps everywhere, including one small step that many triped down right out to the street! Very noisy location.
Decor of room, private terrace Location of hotel is in side street within Limited Traffic Zone, making it almost impossible to find and parking was two blocks away.
The signle room up to 6 qm, to be honest I have never experienced such small room. Additionally, very dark one !!!!
relaxing doors to rooms make a loud noise when shut.very dull in reception could do with more light
The location is excellent and there was a good selection of fresh items at breakfast. The hotel staff were friendly and efficient and the room was a good size We requested a double room, but were given a twin which was quite shabby
not the newest one, lovely for people who like the charm of old european city buildings. Marvellous to me.
Nice, quiet place but in excellent placement - near tourist attractions. Hotel looks very old, kids were really scary about old paintings on the wall, what gave us extra fun.
Wifi in the very posh lobby as well as the location in the city.
Location Breakfast room not big enough and poorly laid out
Close to the City center Front desk officers are to Cold in attitude
I liked the close proximity to the city centre. My room 313 is over the cinema so it was noisy till after midnight and the room smelt of old cigarette smoke.
The hotel is right in the middle of Bologna. Friendly staff. The room on the upper floor (attic) had an excellent view over Bologna. Good value for price (I had a cheap rate). You could rent bikes, and Bologna is a real biking town, busy but with bike lanes. The interior decoration of the room could have been better. The room will be very warm in summer, because situated under the roof.
The hotel is in the city center near the University. The staff was friendly and helpful.
Great location No lifts
Staff were friendly, it was basic but clean Considering we were in Italy, the breakfast was a bit plastic and packaged. People nowadays are looking more for fresh and healthy.
The staff were nice and helpfull, and the location was very central. The size of the ensuite is very small and I found it hard to access the shower in my room. Also a lift would be nice especially as myself and my daughter had a lot of baggage
The staff is wonderful - attentive and helpful. The receptionist spoke English and the night attendent was also excellent. The location is close to attractions but the neighborhood is so loud with students up all night screaming, police sirens, whistles blowing, that we couldn't sleep.
The room was very large and comfortable. Free internet access. The day staff spoke didn't speak much English and the night staff spoke no English. This made checking in and out difficult.
Generally comfortable and the room a perfect even temperature, even without the air-con switched on. Generally relaxing atmosphere. Staff very helpful and welcoming. On occasions, the perennial hotel problem of plumbing noise from other rooms, eg other guests taking a noisy bath at 6am.
large clean rooms with friendly and helpfull staff, good location and carpark
Service was personal and friendly. Staff were exceptionally helpful with enquries. Location is excellent if looking for a hotel close to all museums, city sights and shops as well as train station.
It was very quiet and close to the city center. The room was kind of small, but big enough for a weekend trip.
Friendly English speaking staff, clean, good shower, good selection of buffet breakfast. Location doesn't do hotel justice. Mini bar only had water.
Clean, spacious room and good breakfast choices. The location was reasonably central, although it was down a slighly off-putting scruffy-looking road. No
Location and lovely staff Strange towels and no shower gel (we had to ask for it as the cleaning lady kept forgeting about it)
It was very easy to speak with the hotel staff. I was at one's ease.Breakfast was perfect! Nothing. Everything was great!
very friendly, helpful staff. Rooms clean and comfortable, reasonable size. This is a reasonably priced hotel in an excellent central location.
Very profesional stuff. Comfort and clean room. Excellent location. Nor bad brakfast.
The staff was not clear about parking conditions therefore we had problems with it.
Staff were most helpful and pleasant. Disabled room could not be faulted. Breakfast was superb value for money, full choice of breakfast foods on offer. For such a small sized hotel they have very high standards of hospitality and assistance especially for over 60's. The standard of cleaning was slightly disappointing. Dusty on top of the bed headboard and dressing table and television stand. Was there when we arrived in the room and still there after 5 days, but the bed and linen was spotless.
This is a very nice hotel, well decorated and also very comfortable. It is in an excellent location, on a quite street and very close to all the great sites. They have a wonderful breakfast and a compter in the lobby.
Wonderful hotel with friendly and helpful staff, in a great location. We would stay here again.
location + cleanliness breakfast could be better
This was an excellent medium priced hotel, very well located near all of the sights we wanted to see and not too far from the train station. The staff was very friendly and helpful. No complaints about the rooms. I would definitely stay here again and recommend to fellow travelers. Good breakfast buffet as well.
We thought that the staff was amazing. We arrived late, and immediately she welcomed us, and called a quaint local restaurant and made reservation for us, and got us situated. Next morning, she was so sweet she offered us free tour, city maps, and all the details. Our final day, she let us have a breakfast an hour late and in the evening our train was leaving earlier and she called a friend at a nearby restaurant and had him made us home-made lasagna at his restaurant earlier than opening hours. What a wonderful hotel, what an amazing staff. They seemed very gay friendly too.
location and staff were very friendly and welcoming the bed was very hard and a bit uncomfortable
Great location in side street near centre of Bologna. Everything worked, air con, bathroom etc.
The staff was very helpful and extended themselves to ber sure we were taken care of. Convenient location to railroad station and to town. No
The location of the hotel is fantastic, just off the main street. For a short city break the hotel is perfect. Very clean and the staff where extremely helpful.
The staff were very friendly and helpful. The hotel was clean and in a good location although we had a bit of trouble finding it initially. The bed was very hard so I was quite glad I only had to sleep on it one night. Breakfast was not fresh which was a little disappointing.
Great location and excellent helpful, smiley reception staff. Good breakfast. We stayed in an apartment just across the street from the hotel reception. We ordered the 2 twin beds and a double room. Really enjoyed our stay in Bologna. The double bed turned out to be a sofa bed which wasn't really good enough for a 4 night stay. It really should be a proper double bed. Otherwise a spacious apartment, albeit with a spartan interior, but the solid floors mean that sound insulation is poor and it sounds like upstairs are moving furniture around every night. Smell of smoke in the apartment on arrival.