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Cons: Be on time.

Pros: On-time performance, upgrades, staff

Pros: The crew was average

Cons: It was an average flight ... nothing to complain about !

Pros: Great flight crew and smooth landing

Cons: Pretzels are not a good snack

Pros: Quick trip clean cabin

Cons: Sits

Pros: Very confusing going through security.

Cons: Not being delayed at takeoff. We didn’t have enough time, as it was, to catch our flight to Boston and had to run to catch our flight. The scanners at passport control were also a problem.

Pros: The leg room in economy class was average. Not too cramped. There were good selection of entertainment options to watch/listen.

Cons: The care and friendliness of the staff needs improvement. The quality of the food was poor. Additionally the boarding process needs to be better organized. Property sequence and queues need to be maintained and followed through.

Pros: Confort

Cons: The crew and the food, specially the food.

Cons: Refueling took over an hour.

Cons: No option to watch movies

Pros: Delayed boarding but made up for lost time in the air

Cons: Delayed boarding

Cons: Sat on the tarmac way to long. Updates from crew weren’t frequent enough.

Cons: The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me.

Pros: The onboarding process was awesome! The rest was mediocre at best. The cabin was friendly but not helpful. They had weird policies which we have never heard or seen elswhere. The flight had huge screens that won't turn off, it was freezing cold and the crew had no idea how to help.

Cons: More knowledgeable crew and maybe more crew members, as there were too few and the service took more than 2 hours to complete. Never seen that happen on a 7 hour flight.

Pros: crew was pleasant

Cons: boarding was chaotic

Pros: See previous note about lost bag.

Cons: See previous note about lost bag.

Pros: The bottom seat of the pocket is uncomfortable outdated. The distance between the chairs Too crowded

Pros: Chek-in

Cons: The food

Pros: Seat was very comfortable. Very helpful crew.

Pros: Basic economy flight. It was okay.

Pros: In flight crew worked hard

Cons: No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on

Cons: To arrive on time.

Pros: Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight.

Cons: Movies available weren't to my taste, which isn't of great importance anyway.

Cons: Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up.

Pros: The seat was not as cramped as the Greenland Airways flight preceeding this.

Cons: Not having additional fees for baggage. Please disclose that as part of the ticketing.

Pros: Crew was very pleasant.

Cons: There were no announcements at all about the delays! It was confusing and poor service.

Cons: Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline.

Pros: Yes

Pros: Comfort and cleanliness of flight.

Cons: Both flights did not have any general vegetarian options in snack or main courses. There was no option online to submit a meal request and as booking last minute travel and in a foreign country, it was not possible to contact Air Portugal via phone. If the flight offers snack and two meal options, at least one should be vegetarian to accommodate this common population of passengers.

Pros: Food was great, seat was amazing

Cons: Boarding was done by bus and it took too long and it want comfortable

Cons: We booked business class. JFK to LIS very nice. Seats were very comfortable and reclined flat. More leg room than in other business class seats. What they called business from LIS to Rome was just regular uncomfortable across economy seats with no one in the middle seat.

Cons: Leave on time. Offer more snacks

Cons: Terrible to have to pay 70 Euros when you are an elite gold status member. And no mention of this during booking process and checkin unless you dig in deep via links. Not used to this with other airline partners and likely last time I am flying SAS

Pros: crew was pleasant

Cons: boarding was chaotic

Cons: no peanuts?

Pros: Swedish lady good, Spanish lady not as much.

Cons: Spanish lady.

Pros: Super friendly

Cons: Maybe a hot meal?

Pros: Efficient check in and polite crew.

Pros: Food was great, seat was amazing

Cons: Boarding was done by bus and it took too long and it want comfortable

Pros: Average friendliness of crew, paying for extra leg room seat is a must

Cons: Food with a taste, rather than dull

Pros: The crew was excellent! Great service.

Cons: More options in movies of other languages.

Pros: Crew was great

Cons: Nothing

Pros: Nothing

Cons: It

Cons: Die Wartezeit in Londonit 5,5 Stunden war viel zu lang, das sollte auch kürzer möglich sein

Pros: Check in was so easy.

Pros: SAS is excellent in terms of comfort and professionalism and care from the crew.

Cons: None

Pros: The flights and food were good. no problems there.

Cons: There was a baggage strike in Copenhagen. We sat on the tarmac for about an hour awaiting a gate opening. The flight to Chicago took off an hour late and we missed our connecting flight into Columbus. And our bags never arrived in Chicago.

Cons: Terrible to have to pay 70 Euros when you are an elite gold status member. And no mention of this during booking process and checkin unless you dig in deep via links. Not used to this with other airline partners and likely last time I am flying SAS

Pros: Crew was very friendly

Cons: Aircraft boarded 1.5 hours late and departed 2 hours late. Upon reaching the destination gate it took 30 minutes to open the aircraft door and start deplaning.

Cons: Everything was excellent thank you so much

Pros: Space

Cons: Food

Cons: Was not advise about Extra Charges for luggage 70.00 EUROS PRR CHECKED BAG

Pros: We upgraded to first class, so everything was perfect!!

Cons: Nothing

Cons: Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good

Pros: Super friendly

Cons: Maybe a hot meal?

Pros: The crew was super nice. Everything went smoothly.

Cons: My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!