Very clean, excellent staff and even better location!
4 stars
Hilton Boston Back Bay
Photos of Hilton Boston Back Bay
Overview
The Boston Hotels Hilton Boston Back Bay is located within a 15-minutes’ walk of Fenway Park and the Charles River Basin. The Beantown Trolley stops in front of the hotel and offers transport around the area. This air-conditioned hotel boasts 390 guestrooms along with 15,000 square feet of event space. It is completely non-smoking and four minutes from Logan International Airport.
This hotel offers guestrooms, suites, and accessible rooms for guests. The rooms are decorated in soft teal with accents of dark wood and furnished with the Hilton Serenity Bed with Serta Suite Dreams Bedding. Rooms include a spacious bathroom with complimentary bathroom amenities and granite countertops. Suites also offer a sofa bed while accessible rooms have tubs or roll-in showers.
All rooms and suites have a large-screen LCD television with premium cable channels, spacious work desks, ergonomic chairs, mini-fridges, and complimentary high-speed wireless Internet access. Some rooms include stunning views of the Boston downtown area.
There are a few dining options at Hilton Boston Back Bay including CP Express which offers freshly-prepared meals that are ready to go. There is a Corner Pantry that offers drinks, snacks, travel supplies, and sundries. Guests can also dine at Forty Dalton, which offers dishes made with fresh ingredients for breakfast. Also on site is the Lobby Café & Bar which serves coffee beverages in the morning and an all-day menu the rest of the day.
Guests will find many attractions in the area of the hotel including The Mapparium, Hydes Convention Center, Berklee Performance Center, and the Boston Symphony Orchestra.
Latest deals for Hilton Boston Back Bay
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hilton Boston Back Bay
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Business center
- Wi-Fi available in all areas
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Car rental
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Coffee shop
Accessibility and suitability
- Increased accessibility
- Elevator
- Hypoallergenic pillow
- Allergy-free room
- No smoking
- Designated smoking area
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
General
- Family rooms
- Telephone
- Privacy curtain
- Storage available
Bathroom
- Hairdryer
- Toilet
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Bicycle rental
Family friendly
- Babysitting or child care
- Kids meals
Pool and spa
- Hot tub
Parking and transportation
- Parking
Outdoor
- Terrace/Patio
Bedroom
- Feather pillow
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Hilton Boston Back Bay
7.9
Good
1541 verified ratings
Wonderful
708
Very good
265
Good
191
Okay
105
Fair
103
Mediocre
56
Poor
113
Summary of reviews
Guests say
Guests appreciated the great location, spacious rooms, and friendly service. However, many expressed concerns about cleanliness, noise levels, and some issues with room types and amenities. Overall, the hotel has potential but needs improvements in certain areas.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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7.8 out of 10
758 reviews
8 out of 10
262 reviews
7.9 out of 10
21 reviews
5.8 out of 10
1 review
8.2 out of 10
15 reviews
All reviews
Cons (-) I found the sheets on the bed rather rough.
Pros (+) Location
Cons (-) Price
Pros (+) Convenient location, very nice rooms
Cons (-) I didn't get my HHonors Gold perks when I arrived, nor at any point through my stay. That's a bummer.
Pros (+) The whole atmosphere from walking in was just happy. Everyone was very friendly and accommodating. The view of the city was great, and the room was phenomenal. Loved the decor and the pillows. The pool was awesome and that was the best temp in a hot tub I've felt in a long time.
Cons (-) Paying for parking. They clearly own the garage I think they could include parking for their guests.
Pros (+) location
Cons (-) The hilton would not honor the double room I booked without an argument. I booked a double and they claimed to only have single king bed available. They claimed booking thru a third party was no guarantee. In the end we got the handicapped room but it was totally aggravating. I guarantee they overbooked bc a student group was there and they obviously can't place students in one bed. It was not sup...
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Pros (+) Nice locatio and accessible to main attractions
Cons (-) There was a mistake in our reservation dates. The front desk staff was so rude and apathetic about it, we cancelled our return stay with them. Neither one said they were sorry about the mix up, never smiled, kept saying they were totally booked — we had been walking in the rain from the bus and obviously needed help. Customers ultimately decide who receives their money!
Cons (-) Hotel didn't have my reservation that I made through Kayak and the staff was not helpful in resolving it
Pros (+) Lovely amenities: pool/hot tub in the fitness center was very clean, cotton robe in the closet was a nice touch, and the infused water in lobby made for a refreshing start of the day.
Cons (-) No included breakfast and subpar in-room coffee. There is a cafe in the lobby but by that time, I was ready to explore elsewhere.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What dining options are available at Hilton Boston Back Bay?
Hilton Boston Back Bay offers CP Express for freshly-prepared meals, a Corner Pantry for drinks and snacks, Forty Dalton for breakfast, and the Lobby Café & Bar for coffee beverages in the morning and an all-day menu.
What are the common concerns about the rooms at Hilton Boston Back Bay?
Guests have mentioned concerns about the room being too dark, difficulty regulating the temperature, and the need for a doorman.
What are the main attractions near Hilton Boston Back Bay?
Nearby attractions include Fenway Park, the Museum of Fine Arts, Boston Public Garden, Isabella Stewart Gardner Museum, Charles River Esplanade, Boston Common, and the Freedom Trail.
What are the pros and cons of the hotel's location according to guest reviews?
Guests appreciate the hotel's central location and proximity to public transportation, but some have mentioned that the area is drab and the hotel is overpriced for the location.
What are the concerns about the hotel's billing and incidental charges?
Some guests have expressed concerns about unexpected charges, including a $25 urban fee and a $100 incidental fee, as well as overcharging for expenses not incurred during their stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Bringing Your Own Snacks
Some guests found the on-site dining options limited and suggested bringing your own snacks or exploring nearby restaurants.
Check Elevator Availability
A few guests noted that the elevators were slow and sometimes crowded, especially during peak times. Consider factoring in extra time for elevator wait times.
Be Mindful of Incidental Charges
Several guests reported issues with incidental charges not being returned promptly. It's advisable to keep track of any additional charges and follow up with the hotel if necessary.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions such as Fenway Park, the Museum of Fine Arts, and the Boston Public Garden for a well-rounded Boston experience.
Consider Public Transportation
The hotel's convenient location near an underground station provides easy access to the entire city, making it a practical option for exploring Boston without a car.
Be Aware of Room Cleanliness
While many guests praised the cleanliness of the rooms, some reported specific cleanliness issues. It's advisable to inspect the room upon arrival and address any concerns with the staff promptly.
Plan for Temperature Regulation
A few guests mentioned challenges with regulating the room temperature. Consider communicating any temperature preferences or issues with the hotel staff for a comfortable stay.
Utilize the Fitness Center
Guests appreciated the well-maintained fitness center, highlighting it as a convenient amenity for staying active during their visit.
Check for Modernized Elevators
Some guests experienced delays with the elevators, suggesting that the hotel may benefit from modernizing this aspect of its infrastructure.
Location
40 Dalton Street, Boston, MA 02115
What's nearby
- John B. Hynes Veterans Memorial Convention Center150 yd
- Newbury Street0.3 mi
- Boston Public Library0.4 mi
- Copley Square0.5 mi
- Northeastern University0.5 mi
- Back Bay0.6 mi
- Fenway Park0.6 mi
- Museum of Fine Arts0.7 mi
- Massachusetts Institute of Technology1 mi
- Boston University1.1 mi
- Boston Common1.1 mi
- Boston Massacre Site1.7 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Boston Back Bay
Low season | February |
|---|---|
High season | September |
Average price (weeknight) | $272 |
Average price (weekend night) | $339 |
When to book a room at Hilton Boston Back Bay
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.3 |
|---|---|
Distance to city center | 1.7 mi |
Nearest Airport | Boston Logan Intl |
Distance to airport | 4.1 mi |
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