|Distance to city center||1.7 mi|
|Nearest Airport||Boston Logan Intl|
|Distance to airport||4.1 mi|
|boston back bay||in 3 reviews|
|conventional center||in 3 reviews|
|fenway park||in 16 reviews|
|free coffee and tea||in 15 reviews|
|friendly staff||in 117 reviews|
|good restaurants and shops||in 37 reviews|
|great location||in 201 reviews|
|great room||in 123 reviews|
|hot tub||in 13 reviews|
|lobby||in 22 reviews|
|low prices||in 9 reviews|
|manager was rude||in 3 reviews|
|open window||in 12 reviews|
|parking fee||in 39 reviews|
|parking garage||in 37 reviews|
|staff was rude||in 90 reviews|
|stay at the hilton||in 44 reviews|
|walk to fenway||in 4 reviews|
|walking distance||in 20 reviews|
Pricey but in a good spot
Convenient location, very nice rooms
I didn't get my HHonors Gold perks when I arrived, nor at any point through my stay. That's a bummer.
The whole atmosphere from walking in was just happy. Everyone was very friendly and accommodating. The view of the city was great, and the room was phenomenal. Loved the decor and the pillows. The pool was awesome and that was the best temp in a hot tub I've felt in a long time.
Paying for parking. They clearly own the garage I think they could include parking for their guests.
Nice locatio and accessible to main attractions
Didn't get room we booked
The hilton would not honor the double room I booked without an argument. I booked a double and they claimed to only have single king bed available. They claimed booking thru a third party was no guarantee. In the end we got the handicapped room but it was totally aggravating. I guarantee they overbooked bc a student group was there and they obviously can't place students in one bed. It was not super clean. Mold in sinks and lobby toilets were clogged.
Cancelled our stay due to rudeness and apathy from
There was a mistake in our reservation dates. The front desk staff was so rude and apathetic about it, we cancelled our return stay with them. Neither one said they were sorry about the mix up, never smiled, kept saying they were totally booked — we had been walking in the rain from the bus and obviously needed help. Customers ultimately decide who receives their money!
Hotel didn't have my reservation that I made through Kayak and the staff was not helpful in resolving it
A Restorative Saty
Lovely amenities: pool/hot tub in the fitness center was very clean, cotton robe in the closet was a nice touch, and the infused water in lobby made for a refreshing start of the day.
No included breakfast and subpar in-room coffee. There is a cafe in the lobby but by that time, I was ready to explore elsewhere.
Great Location, Luxurious
Extremely comfortable bed. Spacious room, perfect location near Prudential Center, Copley, etc. and easy to drive to and from I-90. Self parking in attached garage, which I prefer (I hate valet parking). Parking garage attendant was kind and helpful.
Quiet except for airplane noise overhead (from higher floor room.
We originally had a reservation for 3 days. We were a late check-in. However when we arrived the first night they were fully booked and had to get us a room at a different hotel. That experience did not go well but the Hilton Boston Back Bay did everything to help us.
Pretty bad experience
The manager was very nice and tried to help.
The doorman lost our bag. The front desk was incompetent and was hardly helpful. The restaurant refused us service.
Loved the location. It was our first visit to Boston and loved the convenience to Newberry St. and the subway. Nice rooms and great service. Nothing fancy but met all our needs.
The Boston Hotels Hilton Boston Back Bay is located within a 15-minutes’ walk of Fenway Park and the Charles River Basin. The Beantown Trolley stops in front of the hotel and offers transport around the area. This air-conditioned hotel boasts 390 guestrooms along with 15,000 square feet of event space. It is completely non-smoking and four minutes from Logan International Airport. This hotel offers guestrooms, suites, and accessible rooms for guests. The rooms are decorated in soft teal with accents of dark wood and furnished with the Hilton Serenity Bed with Serta Suite Dreams Bedding. Rooms include a spacious bathroom with complimentary bathroom amenities and granite countertops. Suites also offer a sofa bed while accessible rooms have tubs or roll-in showers. All rooms and suites have a large-screen LCD television with premium cable channels, spacious work desks, ergonomic chairs, mini-fridges, and complimentary high-speed wireless Internet access. Some rooms include stunning views of the Boston downtown area. There are a few dining options at Hilton Boston Back Bay including CP Express which offers freshly-prepared meals that are ready to go. There is a Corner Pantry that offers drinks, snacks, travel supplies, and sundries. Guests can also dine at Forty Dalton, which offers dishes made with fresh ingredients for breakfast. Also on site is the Lobby Café & Bar which serves coffee beverages in the morning and an all-day menu the rest of the day. Guests will find many attractions in the area of the hotel including The Mapparium, Hydes Convention Center, Berklee Performance Center, and the Boston Symphony Orchestra.
Based on 2,016 reviews
Policies vary by room type and provider.
Back Bay is known for: shopping, restaurants, brownstones, brunchMore
Learn about Boston on KAYAK
|Boston Logan Intl||4.1 mi|
|Norwood Memorial||11.6 mi|
|Boston-Back Bay||0.5 mi|
|Boston-South Station||1.6 mi|