citizenM Boston Back Bay

4 stars
8.9
Very good
based on 1597 reviews
1,597 reviews
408 Newbury Street, Boston, MA 02115, United States
408 Newbury Street, Boston, MA
+1 617 861 2626
Tue 8/11
-
Wed 8/12
2 guests, 1 room
Bar
Lobby
Bar
Other
Lounge
Lounge
Bar
Lounge
Bar
Restaurant
Building
Bedroom
Gym
Lobby
Bar
Lobby
Lobby
Restaurant
Bar
Bedroom
Lobby
Lobby
Other
Other
Outdoors view
Restaurant
Other
Bedroom
Bedroom
Lobby
Other
Outdoors view
Building
Lobby
Building
Bedroom
Bedroom
Building
Lobby
Bedroom
Other
Bedroom
Bedroom
Bedroom
Other
Lobby
Other
Bedroom
Bedroom
Bedroom
Bar
Outdoors view
Bedroom
Bedroom
Bedroom
Other
Business center
Gym
Bedroom
Overview
Prices
Amenities
Reviews
Location
When to book
Tips & FAQs
Nearby stays

Overview

citizenM Boston Back Bay puts you in the center of one of the city's most beloved neighborhoods - historic, leafy and full of charm. Step out to Newbury Street for boutiques, bites and bookshops, or stroll over to Fenway Park to catch the Sox (just 13 minutes away on foot - no train stress required). Surrounded by museums, major universities and classic Boston landmarks, it's your launchpad for proper New England living. Inside, 21st-century comforts await: XL king-size beds, blackout blinds, mood lighting, tablet-controlled everything, and fast free Wi-Fi. Hungry? canteenM is open 24/7. Need to unwind? Our living room is made for lounging. With contactless check-in and world-class art on the walls, it's equal parts stylish and smart. You are also steps from Hynes Convention Center station and a short ride to Logan Airport - so getting in and out is as breezy as Back Bay in autumn.
8.9
Very good
1597 reviews

Latest deals for citizenM Boston Back Bay

Tue 8/11
-
Wed 8/12
King room, 1 king bed
$115
nightly with fees
King room, 1 king bed
$118
nightly with fees
King room, bed type unknown
$120
nightly with fees
King room, bed type unknown
$129
nightly with fees
Double room, 1 king bed
$172
nightly with fees
King room, 1 king bed
$176
nightly with fees
King room, 1 king bed
$231
nightly with fees
King room, bed type unknown
$248
nightly with fees
King room, bed type unknown
$256
nightly with fees
King room, bed type unknown
$260
nightly with fees
King room, bed type unknown
$261
nightly with fees
Double room, 1 king bed
$281
nightly with fees
King room, bed type unknown
$290
nightly with fees
King room, 1 king bed
$326
nightly with fees
King room, 1 king bed
$374
nightly with fees
*Total includes estimated local taxes & fees payable on check out.

Amenities at citizenM Boston Back Bay

  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Flat-screen TV
  • TV
  • Cable or satellite TV
  • Free toiletries
  • Internet

Basics

  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Internet
  • Linens
  • Towels
  • Fire extinguisher
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Heating
  • Body soap
  • Air-conditioned
  • Trash cans
  • Conditioner

Accessibility and suitability

  • Entire unit wheelchair accessible
  • Increased accessibility
  • Roll-in shower
  • Elevator
  • Accessible by elevator
  • Hypoallergenic pillow
  • Allergy-free room
  • No smoking
  • Lowered sink
  • Non-feather pillow
  • Pets not allowed
  • Upper floors accessible by elevator

Media and entertainment

  • Radio
  • Flat-screen TV
  • Shared lounge/TV area
  • Cable or satellite TV
  • Tablet
  • TV
  • Smartphone dock

Bathroom

  • Raised toilet
  • Shower
  • Hairdryer
  • Toilet
  • Toilet paper
  • Private bathroom

Health and safety

  • First-aid kit
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • Safe

Services and conveniences

  • Safety deposit box
  • Key card access
  • Express check-out
  • Private check-in/check-out
  • 24hr front desk

Bedroom

  • Socket near the bed
  • Alarm clock
  • Clothes rack

Dining

  • Restaurant
  • Bar/Lounge
  • Refrigerator

General

  • Telephone
  • City view
  • Storage available

Workspace

  • Laptop safe
  • Desk

Laundry

  • Iron and ironing board

Fitness

  • Fitness center

Reviews of citizenM Boston Back Bay

8.9
Very good
1597 verified ratings
Wonderful
1077
Very good
288
Good
97
Okay
48
Fair
36
Mediocre
17
Poor
35

Summary of reviews

Guests say
Guests consistently praised the hotel's excellent, central location, making it easy to explore the city and access public transport. The service and staff were frequently described as friendly, helpful, and attentive, contributing to a positive experience. Cleanliness and modern decor were also highlighted as strong points. However, many guests noted that the rooms were quite small, which was a drawback for some, especially those traveling with more than two people. Breakfast and common areas received positive mentions, while some guests had issues with room controls and amenities.
AI-Generated from customer reviews
Location10 out of 10
Service9 out of 10
Cleanliness8.5 out of 10
Breakfast7.5 out of 10
Room Size0.5 out of 10
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Score by provider

All reviews

8.0
Very good
Anonymous, Mar 2026
Incredible staff, very clean and comfortable, and an ideal location. It's busy, so common areas to work can be a bit hard to come by.

Location

408 Newbury Street, Boston, MA 02115

What's nearby

  • John B. Hynes Veterans Memorial Convention Center410 yd
  • Newbury Street0.4 mi
  • Fenway Park0.4 mi
  • Boston Public Library0.5 mi
  • Northeastern University0.6 mi
  • Copley Square0.6 mi
  • Museum of Fine Arts0.6 mi
  • Back Bay0.8 mi
  • Boston University0.9 mi
  • Massachusetts Institute of Technology0.9 mi
  • Boston Common1.3 mi
  • Boston Massacre Site1.8 mi

Policies

Check-in/Check-out

Check in anytime after 2:00 PM, check out anytime before 11:00 AM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Essential information about citizenM Boston Back Bay

Low season

High season

Average price (weeknight)

Average price (weekend night)

January
May
$347
$372
Cheapest month to stay with an average 53% drop in price.
Most expensive month to stay with an average 28% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

citizenM Boston Back Bay

Which month has the cheapest rates at citizenM Boston Back Bay?

Based on hotel prices found by KAYAK users over the last 12 months.

The cheapest month to stay at citizenM Boston Back Bay is January, with an average nightly rate of $126. The most expensive month is October at $422 per night.

What is the cheapest day to book citizenM Boston Back Bay?

Based on hotel prices found by KAYAK users over the last 12 months.

The cheapest day to book citizenM Boston Back Bay is Sunday, with an average nightly rate of $261. The most expensive day is Tuesday at $487 per night.

How far in advance should you book citizenM Boston Back Bay?

Based on hotel prices found by KAYAK users over the last 12 months.

To get the best price at citizenM Boston Back Bay, book around 1 week in advance. This could save you approximately 22% compared to booking last minute.

KAYAK's top tips for your stay at citizenM Boston Back Bay

  • If you’re after a cheap room at citizenM Boston Back Bay, then you should consider staying during the low season. The cheapest deals can generally be found in January and February.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at citizenM Boston Back Bay, plan to stay on a Sunday or Thursday. The most expensive day is usually Tuesday.
  • The cheapest price a room at citizenM Boston Back Bay was booked for on KAYAK in the last 2 weeks was $198, while the most expensive was $507.
  • How long should you stay at citizenM Boston Back Bay? KAYAK users usually book their rooms here for 2 days.

FAQs when booking at citizenM Boston Back Bay

  • Where is citizenM Boston Back Bay located?

    citizenM Boston Back Bay is located at 408 Newbury Street in Back Bay, 1.8 miles from the center of Boston. John B. Hynes Veterans Memorial Convention Center is the closest landmark to citizenM Boston Back Bay.

  • When is check-in time and check-out time at citizenM Boston Back Bay?

    Check-in time is 2:00 PM and check-out time is 11:00 AM at citizenM Boston Back Bay.

  • Does citizenM Boston Back Bay offer free Wi-Fi?

    Yes, citizenM Boston Back Bay offers free Wi-Fi.

  • How far is citizenM Boston Back Bay from the airport?

    citizenM Boston Back Bay is 4.3 miles from Boston Logan Intl. citizenM Boston Back Bay is 11.7 miles from Norwood Memorial.

  • How does KAYAK find such great citizenM Boston Back Bay hotel deals?

    KAYAK scours the web for all room deals available at citizenM Boston Back Bay in Boston and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at citizenM Boston Back Bay and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for citizenM Boston Back Bay.

Nearby hotels and places to stay

Closest

See more nearby stays
4-star hotel
The Eliot Hotel9 Excellent (2,355 reviews)0.05 miRestaurant, Bar/Lounge, Room service$454+
4-star hotel
Hilton Boston Back Bay7.9 Good (1,639 reviews)0.23 miFitness center, Restaurant, Bar/Lounge$306+
4-star hotel
Sheraton Boston Hotel8.3 Excellent (3,134 reviews)0.26 miOutdoor pool, Indoor pool, Fitness center$278+
5-star hotel
Four Seasons Hotel One Dalton Street, Boston9.1 Excellent (148 reviews)0.27 miIndoor pool, Fitness center, Restaurant$664+

Cheapest

See cheapest stays in Boston
2-star hotel
Maverick Suites at 245 Newbury St0.34 miCoffee machine, Flat-screen TV, Free toiletries$245+
4-star hotel
Sheraton Boston Hotel8.3 Excellent (3,134 reviews)0.26 miOutdoor pool, Indoor pool, Fitness center$278+
4-star hotel
Hilton Boston Back Bay7.9 Good (1,639 reviews)0.23 miFitness center, Restaurant, Bar/Lounge$306+
3-star hotel
Newbury Guest House9.1 Excellent (1,368 reviews)0.3 miRestaurant, Bar/Lounge, Free Wi-Fi$308+

Most recommended

See most recommended stays in Boston
5-star hotel
Four Seasons Hotel One Dalton Street, Boston9.1 Excellent (148 reviews)0.27 miIndoor pool, Fitness center, Restaurant$664+
3-star hotel
Newbury Guest House9.1 Excellent (1,368 reviews)0.3 miRestaurant, Bar/Lounge, Free Wi-Fi$308+
4-star hotel
The Eliot Hotel9 Excellent (2,355 reviews)0.05 miRestaurant, Bar/Lounge, Room service$454+
4-star hotel
Hotel Commonwealth9 Excellent (2,477 reviews)0.34 miFitness center, Restaurant, Bar/Lounge$320+

Good to know

Value for money

Distance to city center

Nearest Airport

Distance to airport

8.4
1.8 mi
Boston Logan Intl
4.3 mi

Everything you need to know for your stay in Boston