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Brasserie restruarant poor - refer to sheet left with the management at the reception on departure. For this reason we cancelled the second night in the restaurant and found somewhere else very local with far better quality food.
staff care, overall ambience Have stayed before and loved it though was slightly less pleased this time - building work at hotel was well managed and not very disruptive though spoiled things somewhat - beakfast nowhere near as fabulous as last time, restaurant moved so little ambience - unavoidable with building works but would have preferred to be told about this in advance. Room very ordinary but, again, building works constrained availability.
An excellent 'olde worlde' hotel which suits the lovely village of Broadway and is in a firstclass position for tours of the Cotswolds.Friendly staff although the language barrier sometimes got in the way, the Spanish do not understand marmalade! Excellent facilties. Our stay was spoiled by the fact that the heating went off soon after our arrival and was not restored until the early hours of the morning helping to ruin the evening in the hotel especially as this was an annual re-union of eight people, in their seventies who look forward to this occassion
The wonderful historical environment and building. We had some problems with service at meal times; long waits for table in the restaurant: we were booked in at 20.30 but were not seated until 22.00.
a tad hoity toity, but a whole lot of nice and friendly. excellent breakfast. but plates burned hand. minor blister next day. wait staff warned plates were hot, but one tends to unconsciously touch plate during meal. facility would be sued in a more litigious society. no AC. Fan available, but only upon request. nice pool, and friendly pleasant attendant.
Very nice pool and leisure facilities. Cosy reception rooms with log fires, good breakfast
The hotel is situated in a beautiful village and is quite unique. I was there for a friends wedding and the hotel made every effort to ensure it was a wonderful day for both the couple and there guests. It was a memorable experience.
the staff were wonderful very attentive 5 star There were no tea or coffee facilities in the room
The ambience and setting of the hotel is excellent,as is the history surrounding the it.The position is excellent. The service was extremely slow in the restaurant and we waited over half an hour to place our food order. The restaurant itself was very cold, so much so that one of our party had to fetch a jumper from his room. The cold also stopped us from ordering dessert.Our friends also requested an additional heater for their room.Overall we felt that the experience was not up to the standard expected from such a hotel.
dinner, breakfast, location bedroom
Great location with extensive well kept grounds
Facilities in the room were very good, and it was certainly value for money Would have liked a take away service for food, as a solo traveller did not want to eat alone also earlier breakfast would have been useful.
Good value and convenient for work in nearby village next day My only quibble is that I like to sleep with a bedroom window open, but did not because my room was on the ground floor.
Great place,fab breakfast.
excellent value for money with no compromise to comfort.
Location, very clean and pleasent hotel, would recommend to anyone to stay, for business and pleasure
We had great service from them they are all helpful and cheerful. Had good breakfast as well.
Friendly staff, basic but comfortable room, lovely rural setting, nice cooked breakfast buffet included
service and location
scenery rooms were quite dated with stains on carpet and walls ,
Very comfortable and beautifully decorated rooms. Staff were friendly and thoughtful and the breakfasts were great. Nothing. Very impressed with everything regarding the hotel.
Apart from the amazing food & great ambience in restaurant I loved the attention to detail of the furnishings- the lighting and tasteful decor was just perfect. We stayed in a downstairs cottage room which was lovely but noisy from the upstairs room. Also there was just a small sort of communal area outside of the bar where you could sit (I think) but it wasn't too inviting or at least no one was sitting there....
Room was great,and very clean. Food good,would stay again.. More lighting needed in car park
The staff were lovely, welcoming and professional.
The food was excellent and staff very professional Lack of attention in restaurant throughout evening meal Room only had hand held shower
Very individual ,great furnishing without being too busy it was lovely and clean with plenty of room
In the heart of the Cotswolds. An old hotel which has been sympathetically refurbished. Excellent food-good value.
Good food and a pleasant atmosphere. Poor mattress, lumpy due to springs.
Excellent location in the the Cotswolds. Clean, tidy rooms with white sheets on lofty down comforter. Bathrooms were clean and modern. Breakfast was excellent. Dinner in the the restaurant was fantastic...very gourmet and excellent value. Service was impeccable. Very friendly staff. Welcoming and accommodating. Took the time to orient us to the region and even gave us a hand-drawn map. Excellent value for money. Our room in the front of the building (on the Square) did get some noise from the street. Not bad but if you're sensitive, you might request a garden-facing room. Also, the room was a bit dark and closet had no light.
Roomy and reasonably quiet. Room was rather warm at night. Parking was a minor problem.
Hotel was quiet, breakfasts were excellent, restaurant dinners were excellent and priced fairly,staff was very helpful and friendly.
Location, willingness to accomodate a bed for our 11 year old son, parking facilities and quality of breakfast. An unconfortable, a bit "dangerous" unnecessary short step accesing/leaving the WC.
Food - excellent service the weather!
Bed was to die for!!
Thought the content and presentation of the breakfast was excellent. Rooms were good value for money. The range of beer at the bar could have been better. Even with radiator off we found the duvets to be too heavy resulting in overheating and a disturbed sleep.
Friendliness of staff
1. Location 2. Historical nature of hotel buildings. 3. Warm attentive nature of staff. Pillows, small square ones - not proper oblong ones. Got to be good if that's all we didn't like !
restaurant excellent friendly & helpful staff Some areas a bit old and tired
In the centre of the village. Good restaurant. Comfortable room.
Location, ambience, friendly and efficient staff. Excellent breakfast and dinner in the Courtyard Restaurant. It was the nicest weekend break we've had for years and the hotel was the major factor. Although it is only rated as a 3 star we think it deserves more.
It's location for our touring needs. The Hotel gardens gave one an impression of seclusion even in the centre of the village. I know the hotel is old but the squeaking floor boards in both the bedroom and particularly the hallways with the families going up and down any time of day or evening, can become annoying.
The service was pleasant, efficient and courteous. The food was excellent. It was reasonably quiet considering its location in the centre of the town. We were not there long enough to make further judgementts. The hotel is inadequately signed, merely a faded name over the front door. Unless one was familiar with the trade-mark "C", it was very difficult to find the carpark, There is then a longish walk to enter the hotel.
relaxing atmosphere. Very helpful and friendly staff no
The hotel is lovely, the lobby and bar were very cosy. The bed was comfortable, and I loved the pillow menu. The fridge in our room consisted of water, and milk that had gone off. The fridge was not cold. The room was very very hot, with a very noisy fan, we had a delux double room, but we did not feel that it was a delux double room at all, as room 6 did not look like any of the rooms advertised, if I had known they had rooms like this I would not have stayed here.
The staff were excellent, catering to our every need. The breakfast gave a wide choice and the food was first class. This luxuary hotel is in an excellent location. Unfortunately, unlike our previous stay at Cotswold House Hotel, the carpet in our room had not been cleaned and remained 'unhoovered' for the three days of our stay. The settee was covered in fluff and hair. The Bang & Olefson tv had no BBC channel and the Skybox kept switching itself off.
Great parking.......and free! Great position in a lovely town in a beautiful area, and good food - fine dinig if you want, bistro-style if not. One member of staff made a mistake and didn't acknowledge it, but his junior more than made up for him.
The room and the food were excellent It was all good!
Quality of staff. Excellent breakfasts Hotel hard to find- badly labelled
Location of the hotel and comfort of rooms I did not like the long wait for food in the resturant
The bathroom was lovley, and the room was nice, the facilities were good. Yes definately. The hotel looked alot more impressive on the website than in reality,and the biggest issue is the cost! It is a lovley hotel with spectacular prices but the hotel is certainly not spectacular enough to warrant the charges. I would have cancelled my reservation if I had been paying full price for a very nice room, but again not impressive enough to justify the cost.
Friendly Good food Conveient for getting around A few minor details could have been improved ieRazor point and light above mirror in bathroom, a mirror in bedroom, a hanging rail in wardrobe and a waste bin!
comfortable, clean rooms and friendly staff no
The location is a wonderful base for touring the Cotswolds. Chipping Campden is a quintessential english country village. The Red Lion is a very useful base with good staff and great food. The rooms are basic but in a quaint old inn so to be expected. The first room we got was on the ground floor and the main road into the village runs along side the inn so it was a little noisy. But once we asked for a change we got a room in the attic no problem.
Dog and owner in that order An invoice would be prefarable to a till receipt
Good breakfast and food No use of telephone
nothing No wastebin in the room. Springs on the bed sticking up so had to turn mattress over but still too soft and uncomfortable.
Evening meal and good wine
the central location the bathroom was tired
The staff were very helpful and friendly, the evening meal we enjoyed there was of a high quality,breakfast was very good.
The food and the staff
ambience and location
Location - Service - Friendly Staff - Quality Food
The location was excellent for exploring the Cotswolds. Staff were always friendly and helpful during our stay. The mattress on the bed was very lumpy. The toilet did not flush well, and sometimes it ran without the water turning off. There was no lift for travelers with heavy luggage.
Comfortable bed- good food. Wonderful town to visit. Room a bit small, reception rooms a bit worn.
Traditional place but over rated in some ways The staff were fine but sometimes had the feeling they were laughing at guests and talking in their own language together.
The excellent breakfast, the room upgrade and the public rooms and newspapers. Was disappointed that the log fire had not been lit
We enjoyed the atmostphere and charm of the hotel and we were upgraded to a four poster room on arrival. The room was quite cold and we had problems with no hot water for the majority of our stay.
Restaurant food was good, Staff were helpful, location etc. very good. Restaurant Menu selection could be wider. Details of parking could be provided before arrival.
All the staff were friendly,attentive and welcoming. Lovely big comfy sofa in lounge and very comfy arm chairs around. Dining conservatory was lovely. Great breakfast and great fish and chips.Beautiful location in lovely village. The only thing was the smoke alarm was directly over the bed and the flashing red light was quite annoying when trying to sleep. I did mention it at reception the following morning and they said they were aware of this and had complaints before. We were given the option of changing rooms but as we were only there for one more night we declined. The main reason being my husband has limited mobility and we were quite happy with where the room was and didn`t want one further away.
visiting nearby National Trust properties We cannot think of anythjng we didnt like during our stay and enjoyed every minute
Everything which was promised was delivered.
very comfortable and relaxing place set in beautiful location. Good base for exploring the Cotswolds
Staff were extremely friendly and efficient. Breakfast was lovely with a good choice. Some of the spa facilities were a little tired and needed some attention.
Extremely polite and helpful staff from in every respect from booking in to departure Price of drinks from the bar were overpriced e.g x2 spritzers at £11
location poor service
The cost of the evening meal and the fact that the cost was not published anywhere not even in the menu or the room.
the location There wasnt any information within the rooms abouts meal times - opening and closing of restaurant
The hotel staff, especially the porter Matt, could not help you enough. Location is also beautiful. Breakfast on Sunday was a bit hectic, only small dining area with two hour slot is tight with 26 full rooms. No tea/coffe making facilities in room big disappointment, however, we packed our own after reading other reviews on this site. Well done.
Lovely location, staff were great and hotel and food fantastic
The staff most helpful, excellent service. The room and all the hotel very clean,and we enjoyed the food very much None
Staff very helpful. We had broken light which was seen to promptly. Heating was put on when requested. Could have done with brighter lights as we found it difficult to read.
I was happy to stay at the hotel ..I cannot comment too much though because i did not spend much time in the hotel . The only negative thing was the lighting in the room..my wife found it quite difficult to do her make up. The lights were quite dim.
the booking was easy, the staff friendly, courteous and efficient. The rooms were satisfactory and the breakfast weel-cooked quick and tasty. I would have no hesitation in staying with you again
Friendliness and attitude of staff Hotel in need of some tlc
Easy access to surrounding area, very easy to get to , situated on the waterfront area Floorboards were very noisy not sure if other guests hear when walking around room and along corridors, could just be age of wood. Would have liked a bit more tv selection though not important I would have liked to watch some news
The staff were very friendly, willing and helpful. The food was good with very generous portions, the service quick and efficient. The car park was convenient and secure, and shops were easily accessible. The bedroom and bathroom were very clean and adequately furnished. The absence of soap and water glasses was very quickly dealt with. We thought the beds were not very comfortable; however we have booked for a longer stay in March next year, so that is just a small niggle in an otherwise very enjoyable stay.
It was right on the river which was lovely to look out over. The room was nice and the staff were very friendly and welcoming. Breakfast was very good.
Cleanliness, particularly in the dining room. Helpful friendly staff Nothing that could be reasonably described as bad
Friendly helpful staff. Bathroom was a bit small, bed was too near the front door, woken by an alarm that went off in the empty next room. Room was above the front door which was automatic opening, this was very noisy and used all night.
Staff friendly and efficient. Food excellent Very bad coffee - need to invest in decent coffee machine to enable the making of Americanos, cappucinos etc.
We particulary stayed here for the pudding club eventwhich was a great evening.Breakfast is superb. Rooms are lovely all individual decorated and furnished
Attentive yet informal staff. Disappointed that only terrestrial TV stations available
Excellent hotel, excellent room, excellent service, excellent food !! Absolutely none !!
Comfortable room, very clean bathroom. Breakfast arrived on time and was hot. It was very nice to have a radio in the room too.
Excellent location for touring and sightseeing around The Cotswolds. The hotel has an excellent restaurant and dining was a pleasureable experience. The hotel represents good value, especially when compared to hotels of similar quality in nearby Chipping Campden
staff very helpful good all round service, lovely location, food excellent well worth a stay! and yes we would love to visit again - thank you for the warm welcome you gave to us all. n/a
Lovely room, with own courtyard. Clean, quiet and comfortable. Very friendly, welcoming staff. Good food. None
breakfast was good,the garden was nice,the sitting room very nice.bathroom modern. the room was small and had an old decor.....we were dissapointed as it was quite expensive and we have stayed in much nicer rooms for a lot less,no fridge,no iron,lights too dull to read by.felt a little ripped off.
The outstanding quality of the accomodation, and thoughtful and friendly staff.
IT was warm, comfortable and well equipped
Central point for visiting places of interest in the area. na
Warm and comfortable
Good clean facilities - ideal for couple of night stay No bad points
As the name suggested it was a very peaceful and relaxing place to stay - not too far away from civilisation but quiet enough to enjoy
Let was clean and functional. Good access to Evesham (where we were visiting) and plenty of other places of interest for any weather.
Good quality cottage and friendly owner Other guests sitting outside in courtyard till late at night kept us awake, had to go outside and speak to them. Also closer to railway station than we realised and ome train noise was heard during the night.
Very clean and comfortable.A Real home from home. Nothing
The area was nice Bed hard. TV up so high you got a stiff neck from watching it. The so called power shower was more of a dribble and the bathroom mirror was so high up on the wall I could not see in it. No staff to handle any complaints on arrival, just a key left in an envelope. Room allocated was not the one I booked. Would not want to stay here every again especially in the summer as upstairs bedroom like a sauna and it was only May.