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Location, spacious rooms the isolation between rooms is very bad, my neigbours were very noisy all night long, that woke me up several times at night
Staff very helpful and pleasant. I was surprised to pay almost 40 British Pounds for an evening buffet. This would be very expensive for a group or a family of 4 or 5.
Easy access to station, value and comfort for money and very friendly and helpful staff.
It was good value at the weekend rate and very conveniently located near to East Croydon Railway Station.
The two large beds. The slow reception staff and Jacuzzi was not in order when we went to health club (although we did go within an hour before closing)
The staff are welcoming and do there best to help. I did ask for additional towels which I never recieved and keeping a average room temperature was difficult tin the cold weather.
The buffet supper our bill was over charged!!!! the receptionist didn't know how long it would take to the airport The staff seemed to be working very long hours
the room, bathroom hot food stops at 10pm, would be better if this was later
Very comfortable, the food was so good, and the room was very nice. The staff were rude.
Good room, short way from railwaystation
Free upgrade to Exec Room Bathrooms are I bit dated
Its access to east croydon station and london Where do I start? The carpets were torn in my room under the beds and when you sat on the bed it went flying across the room. Not enough towles in the room only 2 for 3 people,when I asked for more we got them only for the cleaner to take them away before we got to use them,tv was not tuned in, we were there on holiday yet the cleaners knocked on our room door At 8 everymorning.the tables every morning were dirty yet the breakfast was ok but far to expensive for what u got. The staff were good.
Nice reception area, great location, friendly staff who allowed me to book in 3 hours early The room was tired, carpet was very worn
It was a very pleasant stay and a lot better than I was expecting. Your staff were friendly and very helpful.
location close to public transport shopping centre and high street clean and comfortable room with all mod coms no
The flexibility and helpfulness of the staff - eg. Room service not normally provided, but an exception made when it was noticed that I was pregnant, and a meal was brought up to my room. A lovely gesture.
I do like staying at the Jurys Inn. I have stayed on two other occassions.
The price of the hotel. The price of the food in the hotel.
room was ok, basic standard breakfast area a bit on the shabby side (stained carpets and chair upholstery)
I have stated at the Jury Inn's on a number of occassions. I do like staying there. If I do go else where I do compare Parking is the only problem.
Ridiculously comfortable beds, friendly service (especially the girl from Ireland with the long braids!), super clean, free coffee and tea. Doors to rooms slammed shut a little too easily
The hotel is nice. The rooms are clean. It is close to the train stattion. It is a real value vor money.
Everyone was very friendly, great breakfast. The rooms are small by American standards, but bigger then typical British room. Super close to East Croydon train station. The location is very close to the train, but you have to take the train to Victoria station to get to London, which is fine but you need to learn how to do this and decide if it's worth it to take the extra step.
Nothing actually.. Had 2 change rooms due bad bed..( after complaining twice) Next room was close 2 lift and could hear everything from people going past to even the lift beeping. Shower's Hot water was never hot even after turn temp 2 50..(in both rooms). Very Disappointed Shower nt hot even at 50. Had to complain twice about bed before anything was done. Every complaint should be registered ,address immediately if possible. Its all about customer service....It's the Hilton after all...
Pleasant spacious room, friendly staff, good buffet breakfast No hot water in the morning (shower cold, bath lukewarm)
We stayed at Hilton for 10 days in a junior suite, the room is huge! Especially by U.K. Standards! Very lovely staff. The hotel is being renovated, our window didn't open and our heater was stuck on high. They fixed it quickly by giving us a fan and sending maintenance first thing in the morning.
Excellent breakfasts Asked for single beds not available. Rooms not cleaned untill afternoon No clean cups. Staff had a lot of difficulty finding a room for us until 3.30.
The hotel was central to my requirements for an appdeal hearing at Purley.
Lovely, comfy bed Expensive restaurant.
I stay at the hotel at least twice a month it is convienient for London and Home Counties. On this occasion the room was not serviced I had to wait 40 minutes order a cup of tea in the coffee shop whilst the waitress just stood talking.
Convenient. Reasonably-priced. Lack of staff at Reception
Relatively cheap Nice and helpful front desk staff Dirty & Run Down Very uncomfortable beds Hike to the train station
Hotel look very good
Despite requesting non feather pillows and duvets due to an allergy, both were present on arrival. Finally resolved at 00.15.
Size of room,breakfast choice,good staff. The air-con did not work properly.Making the room too hot.
it was good for the money. i didn't like the tiny bed
the room was clean, there was no hassle at reception everythig was in place. the room smelled a bit musty it needed airing especially as they knew guests were coming in.
The staff was friendly; I had a parking space; the immediate access to the tube (Central Line) and main roads for a quick get-away; the use of the WLAN; the English Breakfast; the room was clean; the bed was comfortable; the easy access from London-Stansted airport. Overall, I had a really nice stay and would come back anytime. That the bed rolled away when leaning against the wall to watch TV (just a minor thing that can easily be fixed by a stopper).
Very conveniently situated, close to tube trains, buses, shops and restaurants. Greatest boon for me was having a car park. Stayed on a very warm Saturday night, and was unable to keep the windows open because of the noise from the cocktail bar and night club.
Great value and breakfast included in the rate.No aircon but windows opened OK. No parking available in hotel grounds - forced to park in public car park 500 metres away. Because windows opened for air the traffic noise was quite audible as room face the main road!
Easy access to the tube Car park, could be cleaner, third floor room and no lift, no jaccuzzi
The location is good, very near to the tube station. Rooms are satisfactory according to the price. The staff on the reception was too rude and asked for full payment at arrival, although this was never mentioned earlier. We stayed there on the weekend and the music of the local pub was too annoying and we were not able to sleep
Friendly, very clean & comfortable and being able to park was a bonus, extremely good value for money. Breakfast was greasy & cold, and our table was not cleaned from the previous people, we went down for breakfast at 9.30am, there were no other clean tables available.
Het is een eenvoudig hotel. Onze kamers waren schoon, bedden waren goed. Prijs was in goede verhouding met kamers
The hotel was situated close to the venue we required. The hotel room was tired, dull and not all together clean. The room was booked as a double but we recieved a room with two single beds pushed together with 2 single duvets instead of a double.
Walking distance to London subway (10-15 mionutes), next door to gas and Tesco supermarket, plenty of free gated parking, best price around for a London area hotel. No air conditioning, and city noise is loud when window is open. Rooms are very small, no chairs.
Property in very good condition & clean Book a double room online, on arrival find that there was only a twin available
Breakfast - Room was of a reasonable size Reception - appeared 'phased' by situation including dog which property's web-site said were welcomed at no extra charge and this was found not to be the case! Room, although reasonably contemporary was beginning to suffer from the usual British disease of lack of maintenance and care!
Friendly helpfull staff. Good food. Parking could be a problem.
Room was very nice good size & very friendly staff I think it was a bit over priced £90.00 seems a bit expencive for a pub. Breakfast the fresh cooked was good but continental a tad tight hardlt anything.
Most importantly the duty manager was an absolute star! She made really all effort to make us welcome and was very efficient indeed! A service with a smile and personal touch that you can not find very often anymore. The room was excellent apart from our little problem in the night everything was brilliant. Plumbing! The radiator in the bathroom was banging all night which limited our sleep to a couple of hours max and unfortunately marked an otherwise superb stay down.
A very good location in the park area. the food was excellent and the staff where very helpful. No would use this hotel again.
I enjoyed the spacious room and large bathroom. It was very romantic and warm.
Within walking distance to the venue where our function was. We were told that the room was one of their luxury rooms, not sure where that idea came frrom. Carpets up the stairs and in the room were very dirty, room size ok, old sash window that was permanately open, mind you it was so very hot and stuffy in the room all night that we would not have wanted in closed. Room passable certainly not luxury!
The decor; comfortable bed A smell of smoke permeating from the bar beneath the room.
The room was a very good size and so were the on suite facilities.friendliness of all staff was good The bedroom carpet needed to be cleaned or changed
Free car park, clean, warm room with tea/coffee making facilities, iron and ironing board, hair dryer, t.v., phone. An exceptionally good value for money hotel in a very convenient location. A selection of four sink/ bath plugs in a clean and well lit bathroom! We have stayed at this hotel several times now and for a budget priced hotel, it really can't be faulted. There was no lift and we were on the second floor, quite a struggle up the many stairs with heavy suitcases. The continental breakfast, although adequate for myself and my husband, might be considered by some to be a little meagre.
Very friendly and helpful staff. The breakfast was super. The room was very small and the bed was hard.
Clean, staff polite, if non conversational. Breakfast was about the poorest i've ever known Toast, ham and packet cheese. That was it Coffee was excellent, and plentiful, as was orange juice
This hotel was ideally located for our reason for being in London which was to visit a relation on hospital admission across the road. Easy shopping and good transport connections were bonus. Less than optimal breakfast arrangements & choice.
polite staff, plenty to eat for breakfast
Okay hotel. Busstop with lot of buslines outside the hotel. Quick and easy to go to trainstations in Croydon that has good comminication with Gatwick airport and the rest of London. There are som unnessesarry minor faults around. That gives a shabby impression. The hotel should employ or hire a caretaker that could fix minor faults in the rooms.
free car parking, most of it, not 15mins to central London, every floorboard squeeked, paper door Nos,
24hr check in desk and convenience of location Noisy neighbours! Walls could do with being better insulated.
nothing main entrance looked good room no 112 was right down in the basement very small and dirty would not even have a cup of tea there,4oclock in the morning the alarm went off triad to phone main desk phone not working fire escape out side our room had a big lock on it went to main desk to ask what was happning he said it smoke alarm dont worry we pack up and come home very tird and with the hump
Clean and decent enough for a for a cheap one-night stay. Easy connection to Gatwick (10 minute bus journey to East Croydon and then 15 minutes on the train). A bit dingy in terms of decor.
Quiet pleasant area close to rail and bus transport, and shops. Very nice decor and clean. En suite shower cubicle/bathroom, very nicely tiled & clean. Comfortable bed. Pleasant & helpful management from the owner and his wife. Shower taps unit needs attention, also the en suite door which doesn't close properly. Pillows rather flat, could do with thicker foam top pillows.
Good positionfor my work Food and bar price`s extosionate and so we don`t eat or drink in the hotel.
All of the staff that we encountered were very friendly. Reception staff were helpful in responding to our requests for information and services. The spa facilities were clean and gave us an opportunity to relax. The hotel was well located for the nearby rail station, which made it convenient for a day trip to London. It was very good value for money. The only thing I would include here is the noise from outside traffic intruding into the room.