2.0
They denied my reservation unless I paid for a scam additional insurance despite the fact that the reservation had full CDW and LDW paid for. They ended up not honoring my reservation and leaving me stranded in the airportReviewed Aug 14 2026
review from![kayak]()
2.0
Took 45 waiting for key to vehicle. Man in booth decided to help people with directions at their car for 20 min. Bringing car back, there was no person there to receive the car. There was about 30 to 40 cars just lined up and we all just left the cars there, but there was so many they were going into the roadway. There was a guy just collecting our keys at the very front, but it was a fiasco.Reviewed Aug 14 2026
review from![kayak]()
2.0
SUPER BAD EXPERIENCE: I rented a car in Austria and returned it today on time. Now I just discovered that budget are trying to charge me €3144.79 what is this amount for? The car has not even a small scratch on it. I am now struggling with emails and they are not replying. So I paid the rental amount. The deposit of 569 euro is still stuck. On top of that they are trying to charge me 3144.79 euro for I dont know what.Reviewed Aug 14 2026
review from![kayak]()
4.0
The associate failed to include the eToll pass I requested at the pickup location, and the car's interior was in poor condition, notably missing floor mats and featuring heavily stained seats.Reviewed Aug 13 2026
review from![kayak]()
8.0
Felt like a bait and switch when the website gave me a Tesla Model 3 as the example of the car that would be available and then it turned out to be a Chevrolet Bolt with over 35k miles. The Bolt turned out to be a pretty good car, just not in the same category as a Model 3. The price was too good to be true in the first place so I should have known, I just don't like the bait and switch. The interior screen had big streaks on it and the Bolt takes forever to charge but the rest of the experience was pretty good.Reviewed Aug 13 2026
review from![kayak]()
2.0
15+ people in line, only one agent. Stood in line for 20 min, line did not move, the guy spent the whole time helping 1 person. My math said I would have been in line 5 hours. Took an Uber to ORF, was home in bed before I would have gotten my car.Reviewed Aug 13 2026
review from![kayak]()
10.0
Everything was smooth during the process and perfect with the carReviewed Aug 13 2026
review from![kayak]()
2.0
They call me and tell me that they dont have the car or any other car. I lost half a day because of this. And the worst part is kayak have nit even find out about it yet. And u are asking how was the experience!!Reviewed Aug 13 2026
review from![kayak]()
2.0
I wasn’t able to rent the car as they want a 750$ deposit which they actually charge. Along with having a physical credit card on you. They charge the deposit and the amount for the rental for the day. They don ’t tell you that when you go to reserve the car. The experience was the worst experience I’ve had with a car rental place. The man at the desk was not friendly at all or helpful. He was so rude. I will never rent a car from here again .Reviewed Aug 12 2026
review from![kayak]()
4.0
Phone c/s was horrible. Originally booked for 2 days, changed to 24 hours, that was just fine. (When I finally got to correct place). Called again to see if could pick up early, auto phone service was horrible, ended up in Atlanta 2 times, but called the Omaha rental at 116th & Dodge. Finally got a human changed to earlier pick up, by rep named Rosie. Went to pick up and didn’t have the change.☹️. Rep was able to get it set up; however he said there was no way to make seat move closer, I’m short. Got to destination and friend found where it would pull seat closer to steering wheel. Didn’t have envelopes to put key into and put in after-hour box. 99% dissatisfied.Reviewed Aug 12 2026
review from![kayak]()
10.0
Easy pickup, easy dropoff. New car. Clean. I can't even think of anything bad. Totally recommend 💯Reviewed Aug 12 2026
review from![kayak]()
10.0
Easy to get my vehicle and an upgrade was given because the didn't have the exact car i wanted, Great Customer serviceReviewed Aug 11 2026
review from![kayak]()
