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10.0
Took out the middle seat and it was dirty underneath. Otherwise, van was pretty much perfect.Reviewed May 25 2023
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2.0
I was allowed to book a car at locations that did not have cars available. It was inconvenient and time consuming to call multiple rental locations myself before finally settling on a location that had cars available, but at a much higher price.Reviewed May 25 2023
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10.0
Very friendly staff.Reviewed May 25 2023
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2.0
It was over $200 more than I was initially told.Reviewed May 25 2023
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4.0
Pick up took an hour.....two inexperienced ladies were having a hard time. The two ladies who were in front of me when I arrived were still there an hour later.....no car. A manager came in, thankfully, and took over my transaction and made it infinitely better. Wish I had gotten his name...in Minneapolis, short, dark hair, early 50's from New Jersey....thanks to whoever he is. Otherwise car was fine, drop off was excellent.Reviewed May 25 2023
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4.0
Budget was the only company with line at SFO pick-up, waited one hour. Got charged for fuel despite bringing back full tank.Reviewed May 25 2023
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10.0
Excellent Customer ServiceReviewed May 25 2023
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6.0
Car was so dirty, needed to take to car wash, was told they had no time to clean it.Reviewed May 25 2023
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10.0
Rental area not easy to get to. Otherwise everything was fine.Reviewed May 25 2023
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10.0
About two hours before I was supposed to return the car, I realized I had selected the wrong airport. The customer service agent I spoke with did a fantastic job getting the issue rectified quickly. It was quite a relief.Reviewed May 25 2023
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10.0
Over all experience good and the process was seamless and without delay. Just one suggestion that Budget requires more staff at Airport as there are much more customer compared to the other service providers.Reviewed May 25 2023
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10.0
It was a great experience.Reviewed May 24 2023
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