8.0
Overall good, however on two consecutive days both customer service agents I spoke with over the phone gave conflicting info — both were wrong it turns out — on drop off fees. This misinformation caused some inconvenience. It wasn’t till I walked to the Budget counter in Nurnberg airport and talked to agent in person that I got accurate info. Instead of generic customer service phone number on rental agreement, It would be better to have number to desk of office where I actually rented the car.Reviewed Jul 11 2026
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2.0
Just from the start of my reservation I had issues. I was supposed to pick up my vehicle at 2 PM but they didn’t have any available at the location I was originally reserved for and then I was called around 3:30pm they had a vehicle for me, but at different location. Since I was on the other side of town from where I was to pick up the car. It took me awhile to get there do to traffic, once I got there the budget had closed. The next day I went to see if they could honor my reservation, but the rate has changed, which I had to pay more for my rental. The first- car that the gentleman brought out for me had issues with a tire, it had a big piece of tire missing and I also let him know the car was missing the spare tire and the jack. He went on and telling me that not all vehicles are supplied with that. The gentleman then went back to get another car for us after he was done expecting it. We noticed that the car had issues with opening the Gas Tank. The button was not responding to unlocked the top to put gas into the car. The gentleman went back for a third car, you could tell he was already really irritated with the situation and didn’t really check the vehicle to see if everything was okay and once we inspected the car. We noticed that the car had no gas. The gentleman just wrote on the ticket and just said take the car as is and just bring it back as is. Not a very pleasant attitude with us as if we were the problem and not the vehicles that he kept bringing out. The vehicle was a little dirty, but overall was in better condition compared to the other two vehicles. The drop off situation was no any different when I walked in to return the car. It was the same gentleman and he asked if we had filled up the car tank with gas. I said no because we received it almost empty. He ask for my receipt as if I was lying. I presented to him, He kept it and went on with his business. I didn’t really enjoy my experience with this rental company compared to the other rental businesses that I have rented from in the past.Reviewed Jul 11 2026
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6.0
Everything was satisfactory except for not getting the vehicle that was reserved online.Reviewed Jul 11 2026
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2.0
Budget overcharged me for my reservation stating they can’t change their system to accommodate offers made through third parties for reservations. And although they can see my reservation and the discrepancies, I have to dispute it with kayak/priceline even though it was a pay later booking and they’ve taken my money. Wouldn’t recommend budget to anyone.Reviewed Jul 10 2026
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2.0
Had to wait for car at pickup. Car was not clean.Reviewed Jul 10 2026
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4.0
Budget was budget. Old smelly car.Reviewed Jul 10 2026
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2.0
I returned the car with a full tank of gas, but they said it was 0.7 gallons short and charged me an additional $19Reviewed Jul 9 2026
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6.0
The customer service agent seemed so annoyed that we were renting a car.Reviewed Jul 9 2026
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2.0
My flight was cancel , and I cancel the reservation, I dont use the rental carsReviewed Jul 9 2026
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8.0
No one went over the car at pick up not drop off. Car had features that weren’t working.Reviewed Jul 8 2026
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4.0
45 min wait at night with / little kids because car was not readyReviewed Jul 7 2026
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8.0
The car's exterior was really dirty. So much so that I chose to run it through a car wash during our rental time just to clean it up. The interior was clean. I believe the exterior was dirty because the rental location at the airport doesn't have a cleaning facility or location to wash returned vehicles, so not really the staff's fault. But maybe they could get a mobile cleaning service or something? Otherwise, the rental was good and I'm happy.Reviewed Jul 7 2026
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