2.0
The flight landed and the entire flight of people went to pick up a car. There were 2 people working. The line took one and a half hours. I got to the front and provided my rental information. I had reserved a mini van. I was told they had no more vans. I said do you have my reservation to which they said yes. I said the reservation keeps the car there. I was told that’s not how it works. I was offered 2 different options they had. I have 4 children. A van would have been big enough for 4 car seats, 2 suitcases, and a double stroller. The options he provided were not sufficient. I had to stand and yell saying I wasn’t taking less. Finally after holding up the line for another 20 minutes they walked outside and found a Wagoneer. The vehicle was perfect. In the end everything worked out. However, I’m rating the experience very low because it was aggravating reserving a vehicle months in advance to which was not there and the time it took of almost 2 hours from getting off the plane to driving away. Drop off was perfect and easy.Reviewed Nov 10 2026
review from![kayak]()
10.0
I booked an suv but I was surprised, and they gave me a free upgrade to minivan.Reviewed Nov 10 2026
review from![kayak]()
8.0
Desk check in was fast and courteous. Pick up and drop off was easy and time efficient. Car could have been cleaner (inside and out). Will use Budget againReviewed Nov 9 2026
review from![kayak]()
2.0
People working at the counter were extremely rude and it took 2+ hours to wait in line before I made it to get my reservation. Then they said my car wasn't available and up charged me to get a car now, despite arriving shortly after my booking time and providing my flight information. Car was dirty.Reviewed Nov 9 2026
review from![kayak]()
10.0
The customer service agent at pickup was really nice and very professional. I didn't get her name. Eugene the man at drop off was great, very friendly and was super cool! I unfortunately was going to see an ill friend and Eugene made my trip pleasant with friendly demeanor and welcome greeting.Reviewed Nov 9 2026
review from![kayak]()
10.0
The staff was very friendly and helpful when we picked up and dropped off the car. The car was clean and worked like a charm. We got good gas mileage. It was extremely comfortable. My husband was so impressed by the car. He actually looked it up as we never drove a jeep SUV before. Smooth ride, best car we’ve ever rented.Reviewed Nov 9 2026
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2.0
Was charged lots of extra feesReviewed Nov 9 2026
review from![kayak]()
2.0
Extremely Disappointing Experience – Unexplained Charges and Poor Customer Service I had a very disappointing experience with Budget Rent a Car at Nuremberg Airport. After returning the rental car, Budget not only failed to refund my security deposit, but also charged me an additional $695.64 without providing any clear explanation. I immediately contacted customer service by email to request an explanation and a detailed breakdown of the charges. However, I have received absolutely no response. What makes this experience even more frustrating is that Budget has not provided any itemized statement showing what these charges are for. Customers deserve transparency and should not be charged additional amounts without a clear explanation. This is completely unacceptable and reflects very poor customer service and a lack of accountability. I strongly urge Budget to review this matter, provide a full breakdown of all charges, and issue a refund for any unauthorized or unjustified fees. I would not recommend Budget Rent a Car based on this experience.Reviewed Nov 8 2026
review from![kayak]()
4.0
Rsvp price was 134 while final billing was 165$Reviewed Nov 8 2026
review from![kayak]()
2.0
Lousy! We didn't have a car once we got there, even though we had confirmation. We had to go to a different car rental & pay almost twice as much! Also,( l think it must've been a third party?) we were charged for the rental that we never got! We're STILL fighting to get our money back out of that.Reviewed Nov 8 2026
review from![kayak]()
2.0
Rating: 3/10 The car itself was clean, well-maintained, and in excellent condition. I have no complaints about the vehicle. However, the overall rental experience was very disappointing. First, I had to wait in line for 40 minutes just to pick up the car. The rental price was €90, plus a deposit. Despite clearly stating that I did not want insurance, the manager misled me into believing that the insurance was mandatory basic coverage that could not be declined and would be refunded when I returned the car. When returning the vehicle, I was not charged for refuelling, as expected. However, the insurance fee of €140 for just two days was not refunded. Overall, it was extremely frustrating to end up paying €230 for a two-day rental instead of the advertised €90. The car was fine, but the misleading sales tactics and unexpected extra charges completely ruined the experience. I will most likely not use this service again.Reviewed Nov 7 2026
review from![kayak]()
4.0
I was charged for multiple add-ons when I was not told/asked about them.Reviewed Nov 6 2026
review from![kayak]()
