8.0
Very friendly attendant Very nice car, clean and high endReviewed Jul 21 2026
review from![kayak]()
8.0
Pick-up associate was kind, helpful, and friendly...and was efficient in getting me my rental and on our way. I needed to utilize the Budget Roadside service for a tire issue the day before returning the vehicle. The tow truck driver who responded was INCREDIBLY kind and thoughtful but knew little of the process for returning the vehicle with a spare tire and what the process would be to get the car returned with a tire with a puncture or if it needed to be repaired before return. Also, Budget had not customer service support available late into the evening in which to get direction and next steps for returning the vehicle. Upon drop-off one desk agent was not friendly and helpful, seemed bothered and not willing to help considering the tire complication, the next agent was attentive and helpful, but also knew little of the process of utilizing additional insurance coverage and what the tire repair process might entail. The car was clean and ran well, no complaints with the vehicle itself. All customer service agents responding in a professional and willing way as well as having knowledge of protocol when an issue arises would improve the overall experience.Reviewed Jul 20 2026
review from![kayak]()
2.0
Eventually abandoned thew rental after waiting in line for an hour at DTW behind 40 people on July 16th.Reviewed Jul 20 2026
review from![kayak]()
10.0
Great experience ! From first contact in Prague counterReviewed Jul 20 2026
review from![kayak]()
10.0
GoodReviewed Jul 20 2026
review from![kayak]()
6.0
The driving experience was beyond expectations. A perfect car. The pickup process at the counter was fine. We didnt get the directions and spent a lot of time seeking for the parking garage entrance. Not too nice, carrying all our bags with us. We returned the car at the after office hours following their official procedure. Surprisingly, Next day we were charge for damage we didn't cause. We opened debate.Reviewed Jul 20 2026
review from![kayak]()
10.0
Excellent everything !!! New car !!!Reviewed Jul 20 2026
review from![kayak]()
2.0
Unattended check in. No phone number, required contacting airport tourist kiosk.Reviewed Jul 19 2026
review from![kayak]()
10.0
Quick, reliable service. Convenient location.Reviewed Jul 19 2026
review from![kayak]()
8.0
Customer service was excellentReviewed Jul 18 2026
review from![kayak]()
10.0
Check out was fast, check in was fast. The only downside was the distance from the terminal to the rental facility. I have a bad knee and it is painful to walk so it was a difficult walk to get from the terminal to the check out location.Reviewed Jul 18 2026
review from![kayak]()
6.0
Finding the gear selector on the SUV took a while. I didn't like the drop-off where the employee didn't look at the car to confirm it was in the same shape as when I got it.Reviewed Jul 18 2026
review from![kayak]()
