Cons: there was no one on duty and the car was never received.
Unecpected extra costs
Pros: Pick-up was fine
Cons: Drop off was very difficult (Washington union station), there were no signs guiding you to the drop off point and if you are not familiar there that is quite difficult.
After returning the car I got confronted with extreme extra costs for mileage and gas
No One Home
Cons: Unfortunately the Budget counter was closed when my plane landed, and I received no messages or direction. My only option was to rent from a competitor.
Cons: Did not have cars. did not honor reservation.
Pros: Nothing.
Cons:
Counter agent arrived a hour late, and customer service was not helpful.
I ended up renting from Enterprise. Enterprise did a fantastic job and got me on the road almost immediately.